Charlestown Place at New Albany

Nursing Home in Indiana

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Charlestown Place at New Albany

Nursing Home in Indiana

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Overview of Charlestown Place at New Albany

Charlestown Place at New Albany is a Medicare- and Medicaid-certified senior healthcare and living facility in New Albany, Indiana, where exceptional care and everyday comfort come together. The community offers a full range of senior care services under one roof, including skilled nursing, short-term rehabilitation, outpatient therapy, long-term care, memory care, respite care, and assisted living. The facility is committed to delivering care that is both clinically excellent and deeply compassionate.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5 ▼ 1.0 Indiana average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
1/5 ▼ 1.7 Indiana average: 2.7/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5 ▲ 0.5 Indiana average: 2.6/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5 ▲ 1.0 Indiana average: 4.1/5

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Indiana state averages

Total nursing care / resident Info This home is ranked 59th out of 275 homes in Indiana.

Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 56m per day
This facility Indiana avg (3h 32m per day)
vs Indiana avg
+11%

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 172
Avg. Length of Stay
140 days

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

38% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

47% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

15% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$16.2M
Operating loss
-$97.5K
Privately-owned community Operated by a business corporation.
Home revenue
$16.2M
Operating loss
-$97.5K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
31% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.3M
Total costs $16.3M
Bed community size
172-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
2 years in operation
A newer community that may feature more recent facilities and programs.
BBB Rating
BBB Rating: A- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
77%
13% higher than Indiana average

Indiana average: 68%

Occupied beds
132 / 172
Average residents 70 per day

License Details

Facility TypeMixed Facility (nursing + Residential Care)
IssuanceJanuary 8, 2024
ExpirationJuly 31, 2025
License Number24-001144-1
CMS Certification Number155668

Ownership & Operating Entity

Charlestown Place at New Albany is legally operated by Daviess County Hospital, and administrated by Jesse Ray.

Profit StatusOTHER

Type Of Units

SNF/NF (Combined)
158 units
Residential
14 units
Total beds
172 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical DirectorWaqar Saleem
Director of NursingANNA MARIE VOGT

Payment & Insurance

1 service
Accept Medicaid

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

2 services
Skilled Nursing
24-Hour Staffing

Additional Services

2 services
Rehabilitation
Outpatient Therapy

Contact Information

Fax(812) 945-2614

Amenities & Lifestyle

0 amenities
Specific ProgramsRehabilitation, Outpatient Therapy, Respite Care

Contact Charlestown Place at New Albany

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicaid Accepted

This facility is certified for eligible Medicaid services.

Payment & Funding Options

Medicaid

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

Inspection Overview Info Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.

37 total visits · Indiana avg: 19

Ranked 365th of 388 in Indiana

28 Inspections Indiana avg: 13 115% above Indiana avg
19 Visits with Citations Indiana avg: 7 171% above Indiana avg
79 Citations Total Indiana avg: 34 132% above Indiana avg Ranked 360th of 385
18 Visits without Citations Indiana avg: 12 50% above Indiana avg

15 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Indiana average: 5 complaints

Latest inspection

Date May 13, 2025
Complaint Investigation

79 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Indiana average: 34 citations

76 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Indiana average: 36 deficiencies

Inspection Report Summary for Charlestown Place at New Albany

The most recent inspection on May 13, 2025, found no deficiencies related to the complaints investigated. Earlier inspections showed a pattern of deficiencies primarily involving documentation issues, care plan updates, medication administration, and some safety concerns, particularly related to admission paperwork and emergency department communication. Complaint investigations occasionally substantiated deficiencies, but no fines, immediate jeopardy findings, or license actions were listed in the available reports. Most complaints were either unsubstantiated or corrected upon follow-up visits. The facility’s record shows some ongoing challenges in clinical documentation and care coordination, but recent inspections indicate improvements in addressing prior issues.

Health Inspection History

Inspections
Total health inspections 17

Indiana average 6


Last Health inspection on Aug 2025

Total health citations 48

Indiana average 25

Citations per inspection
2.82

Indiana average 4.12


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

19 of 48 citations resulted from standard inspections; and 29 of 48 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Indiana average

Indiana average: 0.2


Serious Health citations More info 3
400% worse than Indiana average

Indiana average: 0.6

0 critical citations More info Indiana average: 0.2

3 serious citations More info Indiana average: 0.6

45 moderate citations More info Indiana average: 23.8

0 minor citations More info Indiana average: 0.4
Citations history (last 3 years)
Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Aug 12, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Aug 12, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jul 18, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Apr 11, 2025
Corrected

Compare Nursing Homes around Indiana The information below is reported by the Indiana Department of Health, Division of Long Term Care.

5 facilities compared · CMS & IN Dept. of Health data · Updated Apr 2026

Filter by care type
Adams Woodcrest
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Decatur143 67.1% -3%3.69 -10%+7%022.00108--Adams County Memorial Hospital$12.2M$5.6M46.1%155747
Adams Heritage
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Monroeville61 60.7% -13%4.12 +29%+20%021.0039A+-Adams County Memorial Hospital$5.1M$2.5M49.1%155729
Addison Pointe Health & Rehabilitation Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Chesterton100 93.0% +34%3.16 -5%-8%1274.5193--Dobben, Steven$15.2M$5.3M34.8%155805
Albany Health Care & Rehabilitation Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Albany102 75.5% +9%3.51 +4%+2%0193.2177--Troxwell, Melanie$12.3M$4.3M35%155432
Charlestown Place at New Albany
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

New Albany (New Albany Downtown Historic District)172 75.6% +9%3.94 -22%+15%2482.83130A--Mccurdy, Chad$16.2M$5.0M31.1%155668

Financial Assistance for
Nursing Home in Indiana

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Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled
General Indiana resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
IN

Requires level-of-care determination.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home health services

CHOICE Program

Indiana CHOICE

Age 60+
General Indiana resident, at risk of nursing home.
Income Limits ~$2,000/month varies
Asset Limits $10,000 individual
IN

Limited funding; regional variation.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+
General or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.
Income Limits (2025) ~$1,004/month including SSI
Asset Limits $2,000 (individual), $3,000 (couple).
IN

~50 facilities statewide; per diem rate set by FSSA.

Benefits
Room/board Laundry Minimal care coordination (~$20-$50/day subsidy)

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled
General Indiana resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
IN

Three tiers; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
IN

16 AAAs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

Senior Community Service Employment Program (SCSEP)

Indiana SCSEP

Age 55+
General unemployed, low-income, Indiana resident.
Income Limits (2025) ~$1,983/month 125% FPL
Asset Limits Not specified; income-focused.
IN

Priority for veterans, rural residents.

Benefits
Paid training (~20 hours/week at ~$7.25/hour) Job placement

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Indiana resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
IN

High veteran demand statewide.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Places of interest near Charlestown Place at New Albany

Address 142.9 miles from city center Info Estimated distance in miles from NEW ALBANY's city center to Charlestown Place at New Albany's address, calculated via Google Maps.

Calculate Travel Distance to Charlestown Place at New Albany

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 256
Employees 153
Contractors 103
Staff to resident ratio 2.17:1
2169392% better than Indiana average

Indiana average ratio: 0.00:1

Avg staff/day 72
Average shift 8.7 hours
13% better than Indiana average

Indiana average: 7.7 hours

Total staff hours (quarter) 56,744
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 19
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10.2 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 108
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 72
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.2 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

17.7%

10,069 contractor hours this quarter

Licensed Practical Nurse: 75 Physical Therapy Aide: 6 Physical Therapy Assistant: 5 Qualified Social Worker: 5 Respiratory Therapy Technician: 4 Certified Nursing Assistant: 2 Speech Language Pathologist: 2 Feeding Assistant: 2 Medical Director: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant7027223,53791100%9.2
Licensed Practical Nurse337510811,60591100%8
Registered Nurse190196,29291100%10.2
RN Director of Nursing4041,7507481%8.1
Physical Therapy Assistant0551,7107886%7.6
Physical Therapy Aide0661,3738290%6.9
Other Dietary Services Staff7071,3328695%7.7
Clinical Nurse Specialist3031,3126470%8
Medication Aide/Technician6061,1266774%10.4
Qualified Social Worker0551,0247077%8.3
Nurse Aide in Training4049807684%9.4
Feeding Assistant0228566369%8.1
Speech Language Pathologist0228477178%7.5
Respiratory Therapy Technician0446196571%7
Nurse Practitioner2025286571%8
Administrator1015126470%8
Occupational Therapy Aide1015126470%8
Mental Health Service Worker1014886571%7.5
Dietitian2022653538%7.6
Occupational Therapy Assistant011482123%2.3
Medical Director011281516%1.9
72 Certified Nursing Assistant
% of Days 100%
108 Licensed Practical Nurse
% of Days 100%
19 Registered Nurse
% of Days 100%
4 RN Director of Nursing
% of Days 81%
5 Physical Therapy Assistant
% of Days 86%
6 Physical Therapy Aide
% of Days 90%
7 Other Dietary Services Staff
% of Days 95%
3 Clinical Nurse Specialist
% of Days 70%
6 Medication Aide/Technician
% of Days 74%
5 Qualified Social Worker
% of Days 77%
4 Nurse Aide in Training
% of Days 84%
2 Feeding Assistant
% of Days 69%
2 Speech Language Pathologist
% of Days 78%
4 Respiratory Therapy Technician
% of Days 71%
2 Nurse Practitioner
% of Days 71%
1 Administrator
% of Days 70%
1 Occupational Therapy Aide
% of Days 70%
1 Mental Health Service Worker
% of Days 71%
2 Dietitian
% of Days 38%
1 Occupational Therapy Assistant
% of Days 23%
1 Medical Director
% of Days 16%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 118
Medicare
11
9.3% of residents
Medicaid
65
55.1% of residents
Private pay or other
42
35.6% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.8
15% better than Indiana average

Indiana average: 8.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 16.8
In line with Indiana average

Indiana average: 17.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 8.3%
31% better than Indiana average

Indiana average: 12.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 12.8%
11% better than Indiana average

Indiana average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.1%
18% worse than Indiana average

Indiana average: 24.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.4%
37% better than Indiana average

Indiana average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.0%
8% better than Indiana average

Indiana average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.0%
60% worse than Indiana average

Indiana average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.4%
12% worse than Indiana average

Indiana average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.3%
99% better than Indiana average

Indiana average: 24.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 8.8%
30% better than Indiana average

Indiana average: 12.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 91.8%
In line with Indiana average

Indiana average: 93.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 96.6%
In line with Indiana average

Indiana average: 95.4%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 70.4%
14% worse than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.5%
82% worse than Indiana average

Indiana average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 76.6%
In line with Indiana average

Indiana average: 79.0%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $32K
16% higher than Indiana average

Indiana average: $27K

Number of fines 2
44% more fines than Indiana average

Indiana average: 1.4

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Indiana average

Indiana average: 0.4

Fines amount comparison
Fines amount comparison
This facility $32K
Indiana average $27K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jul 31, 2023
$16K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jul 31, 2023
$16K

Last updated: Jan 2026

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