Occupancy rate
68%
Lower than the North Carolina average: 76.4%Charter Senior Living of Charlotte
Memory Care & Assisted Living · Charlotte, NC
Charter Senior Living of Charlotte
Memory Care & Assisted Living · Charlotte, NC
Overview of Charter Senior Living of Charlotte
With consistent accolades in praise of top-tier memory care services, Charter Senior Living of Charlotte offers personalized support for those with Alzheimer’s and dementia, carefully crafting the Flourish℠ care program to effectively suit every need of the individual, in a way that only Charter can. Spearheaded by an expert team, Flourish℠ cares with compassion, empowers a purposeful living, and bolsters the dignity of those facing these trying conditions.
Facilities are also gold standard, with memory care private homes designed specifically to make Alzheimer’s and dementia residents feel safe and at peace, with both everyday and recreational needs covered. Stepping outside onto the lush landscape of Charter, family members and residents themselves can explore with confidence thanks to 24/7 security focused on their well-being.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 26m per day | ▼ 30% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 54m per day | ▼ 18% State avg: 1h 6m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 47m per day | ▼ 17% State avg: 2h 9m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 41m per day | ▼ 20% State avg: 3h 21m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 60% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 14m per day | ▼ 44% State avg: 25m per day · National avg: 29m per day |
Types of Care at Charter Senior Living of Charlotte
Assisted Living
Memory Care
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 22 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
Lower than the North Carolina average: 76.4%Occupied beds
71 / 104
Average residents per home in North Carolina
85 per day
Awards2020 Best of Assisted Living by SeniorAdvisor.com, certified as a Great Place to Work®
StatusActive
CountyMecklenburg
License NumberHAL-060-171
Staffing
Key information about the people who lead and staff this community.
ContactDan Sisel, Owner
Rehabilitation Services
Respite Care
Short-Term Rehab
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Stays
ActivitiesEngaging activities tailored to residents' interests.
Specific ProgramsFlourish℠ Programming, Services & Amenities
IL$5,195 per month
MC$7,800 per month
Food DescriptionRestaurant-style dining with a variety of meal options.
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2015 · 11 years of data
85 deficiencies
34 inspections
2 penalties
$10.0K fined
33 inspections with deficiencies
Penalties
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This Facility
NC Average
vs. NC Avg-
21↑ 100% higher than NC avg
-
$10k$2k↑ 400% higher than NC avg
Data reflects the most recent 11 years (since 2015).
- 2023-03-17 $2,000 Paid in Full
- 2023-08-03 $8,000 Paid in Full
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. North Carolina state average
Overall vs. NC average
6 Worse
Metrics worse than North Carolina average:
• Total deficiencies (85% above)
• Deficiencies per year (83% above)
• Deficiencies per inspection (14% above)
• Total inspections (62% above)
• Inspections with deficiencies (74% above)
• Inspection deficiency rate (8% above) 0 Better No metrics in this bucket.
• Total deficiencies (85% above)
• Deficiencies per year (83% above)
• Deficiencies per inspection (14% above)
• Total inspections (62% above)
• Inspections with deficiencies (74% above)
• Inspection deficiency rate (8% above) 0 Better No metrics in this bucket.
Latest Inspection
December 18, 2024
Follow Up
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 85 | 46 | This facility has 85% more total deficiencies than a typical North Carolina assisted living residence (85 vs. NC avg 46).↑ 85% worse |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 7.7 | 4.2 | This facility has 83% more deficiencies per year than a typical North Carolina assisted living residence (7.7 vs. NC avg 4.2).↑ 83% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.5 | 2.2 | This facility has 14% more deficiencies per inspection than a typical North Carolina assisted living residence (2.5 vs. NC avg 2.2).↑ 14% worse |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 34 | 21 | This facility has 62% more total inspections than a typical North Carolina assisted living residence (34 vs. NC avg 21).↑ 62% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 33 | 19 | This facility has 74% more inspections with deficiencies than a typical North Carolina assisted living residence (33 vs. NC avg 19).↑ 74% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 97% | 90% | This facility has 7 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (97% vs. NC avg 90%).↑ 7% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 18, 2024, found deficiencies related to serving therapeutic diets as ordered, specifically a resident being fed with a straw despite a no-straw diet order, and this complaint was substantiated. Earlier inspections showed a pattern of deficiencies involving medication administration errors, failure to serve physician-ordered therapeutic diets, infection control issues, and physical plant safety concerns such as fire safety and facility maintenance. Complaint investigations included substantiated cases related to medication administration, resident care follow-up, and staff training, with one resident’s hospitalization and death linked to care failures noted in 2023. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows ongoing challenges with medication management and dietary compliance, with some corrective actions taken but recurring issues persisting over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsQuality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.68
Number of hospitalizations per 1,000 long-stay resident days.
1.68
6% worse than North Carolina averageNorth Carolina average: 1.58
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.51
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.51
In line with North Carolina averageNorth Carolina average: 1.57
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.3%
22% better than North Carolina averageNorth Carolina average: 22.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
8.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.0%
29% better than North Carolina averageNorth Carolina average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than North Carolina averageNorth Carolina average: 0.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
What does this home offer?
Pets Allowed
Housing Options: Studio / 1 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Terri Robinson serves as the Executive Director at Charter Senior Living of Charlotte. She leads the community with a commitment to providing high-quality lifestyles and care services to seniors and their families. Under her leadership, the community strives to exceed expectations through heart, purpose, courage, and fun, ensuring residents live the life they want in a supportive environment.
Living Spaces & Floor Plans for Charter Senior Living of Charlotte
Charter Senior Living Of Charlotte P3
Charter Senior Living Of Charlotte P1
Charter Senior Living Of Charlotte P2
Charter Senior Living Of Charlotte P4
Places of interest near Charter Senior Living of Charlotte
3.7 miles from city center
Estimated distance in miles from Charlotte's city center to Charter Senior Living of Charlotte's address, calculated via Google Maps.
— 1.75 miles to nearest hospital (Novant Health Presbyterian Medical Center : Cancer Center)
Calculate Travel Distance to Charter Senior Living of Charlotte
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Financial Assistance for
Memory Care in North Carolina
Charter Senior Living of Charlotte is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Compare Memory Care around Charlotte
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| The Laurels & The Haven in Highland Creek |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Charlotte (Highland Creek) | 105 | Yes | 2 | 34.3% | - | 89.00/200 | 31 | 87.1% | Studio / 1 Bed / 2 Bed / Private / Companion Suite | |
| Charter Senior Living of Charlotte |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlotte (Wendover - Sedgewood) | 104 | Yes | 22 | 68.3% | A+ | 90.75/200 | 34 | 97.1% | Studio / 1 Bed | |
| TerraBella Shelby |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Shelby (Brittain Village) | 96 | No | 10 | 14.6% | A+ | 99.50/200 | 27 | 74.1% | Studio / 1 Bed | |
| Brookdale South Charlotte |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlotte (Wessex Square) | 82 | Yes | 16 | 74.4% | A+ | 101.50/200 | 20 | 80% | Studio / 1 Bed | |
| Brookdale Carriage Club Providence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Olde Providence North) | 77 | Yes | 12 | 71.5% | A+ | 98.75/200 | 15 | 80% | Studio / 1 Bed |
Frequently Asked Questions about Charter Senior Living of Charlotte
What neighborhood is Charter Senior Living of Charlotte in?
Charter Senior Living of Charlotte is in the Wendover - Sedgewood neighborhood of Charlotte.
Is Charter Senior Living of Charlotte in a walkable area?
Charter Senior Living of Charlotte has a walk score of 22. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Charter Senior Living of Charlotte?
According to NC state health department records, Charter Senior Living of Charlotte's license number is HAL-060-171.
What is the occupancy rate at Charter Senior Living of Charlotte?
Charter Senior Living of Charlotte's occupancy is 68%.
How many beds does Charter Senior Living of Charlotte have?
Charter Senior Living of Charlotte has 104 beds.
Are there photos of Charter Senior Living of Charlotte?
Yes — there are 67 photos of Charter Senior Living of Charlotte in the photo gallery on this page.
What is the phone number of Charter Senior Living of Charlotte?
(704) 209-9602 will put you in contact with the team at Charter Senior Living of Charlotte.
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