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Charter Senior Living of Cleveland
Nursing Home & Assisted Living · Cleveland, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Front entrance of Charter Senior Living of Cleveland Exterior of a senior living facility with tidy landscaping Front entrance of Charter Senior Living of Cleveland Entrance of Charter Senior Living with welcome decor Entrance of Charter Senior Living of Cleveland with landscaped area Exterior view of Charter Senior Living of Cleveland Sign for Charter Senior Living of Cleveland surrounded by flowers Beautifully landscaped garden with vibrant flowers Cozy bedroom with floral decorations and a quilt Beautiful outdoor garden space with flowers and paths Bright interior of a private resident room Cozy dining setup with flowers and tableware Cozy interior view of a resident's bedroom Dining area with blue table settings and floral centerpieces Interior common area with bookshelves and aquarium Outdoor seating area with wicker furniture and hanging plants Beautiful outdoor garden area with seating Interior common area with bookshelves and an aquarium Cozy kitchenette in a senior living unit Cozy interior lounge with armchairs and decor Dining room view with tables and chairs A well-lit corridor with artwork on the walls. Common area in a senior living facility with seating View of a clean and well-lit facility hallway Interior view of a common area with a table and chairs Gallery wall showcasing nature-themed artwork

Charter Senior Living of Cleveland

Nursing Home & Assisted Living · Cleveland, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2900 Westside Dr Nw, Cleveland, TN 37312 View map Calculator: See prices in your area
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Overview of Charter Senior Living of Cleveland

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Charter Senior Living of Cleveland is an inviting senior living community based in Cleveland, TN. The community provides exceptional assisted living and short term stays in a vibrant environment that celebrates the unique life stories of each resident. With meticulously designed apartments, ranging from a studio, one-bedroom, one-bedroom deluxe, and two-bedroom apartments, the community ensures a comfortable residence. Residents are provided with exceptional care services by a dedicated and compassionate team of professionals.

The community strives to create an environment that promotes choice, dignity, and independence with its host of convenient services and enjoyable amenities. Here, residents can indulge in carefully curated meals, enjoy the convenience of housekeeping, laundry, and maintenance services, or participate in worship services. With thoughtfully planned care services and amenities, residents are freed from worries and can fully commit themselves to enjoyment.

Facility Direct Line (423) 301-0644
Facility Direct Line (423) 301-0644
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Staff type Hours / Day / Resident vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 38m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 28m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 40m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 6m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 3m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 24m per day
Bed community size
49-bed community Rank #352 / 426Bed count — State benchmarkedThis home is ranked 352nd out of 426 homes in Tennessee. Shows this facility's certified or reported bed count compared to other Tennessee facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
27 years in operation Rank #183 / 385Years in operation — State benchmarkedThis home is ranked 183rd out of 385 homes in Tennessee. Shows how long this facility has been in operation compared to other Tennessee facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 32 / 100 Rank #295 / 553Walk Score — State benchmarkedThis home is ranked 295th out of 553 homes in Tennessee. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Tennessee facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
78%
Rank #151 / 319Occupancy rate — State benchmarkedThis home is ranked 151st out of 319 homes in Tennessee. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 319. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Tennessee average: 71.6%
Occupied beds
38 / 49
Average occupied beds in Tennessee homes 82 beds

License Details

Facility TypeAssisted Care Living Facility
StatusLicensed
IssuanceSeptember 11, 1998
ExpirationMay 27, 2026 Expired
CountyBradley
License Number00000115

Ownership & Operating Entity

Charter Senior Living of Cleveland is legally operated by SNH TENN Tenant, LLC, and administered by Angie Stiltner.

Safety & Compliance

Wheelchair Accessible
Emergency Systems24-hour emergency call system

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Additional Policies & Features

Pets Allowed
Visitor PolicyVisitors are welcome 24 hours a day, 7 days a week.
HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

Activities
Specific ProgramsShort-Term Stays, Dining Services
Operating Hours24 hours a day, 7 days a week

Pricing & Financial Information

Studio$4,695 per month

Contact Charter Senior Living of Cleveland

Residents information

Stay stats

Average length of stay
631 days
Total residents
49
Total admissions (2024)
26
Total discharges (2024)
24

Discharges

  • To Private Residence or Home 7
  • To Nursing Home 2

Demographics

GENDER

  • Female Residents 63.3%
  • Male Residents 36.7%

AGE DISTRIBUTION

  • 65-69 2%
  • 70-74 8.2%
  • 75-79 18.4%
  • 80-84 14.3%
  • 85-89 16.3%
  • 90 or more 40.8%

ETHNICITY

  • Black Residents 4.1%
  • White Residents 95.9%

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 142
Employees 131
Contractors 11
Staff to resident ratio 17.75 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 62
Average shift 8.8 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 50,352

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 11 RN Staff are full-time employees. No contractors work on this role. 11
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 36 LPN Staff are full-time employees. No contractors work on this role. 36
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.5 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 70 CNA Staff are full-time employees. No contractors work on this role. 70
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.2 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

4.3%

2,156 contractor hours this quarter

Speech Language Pathologist: 4 Physical Therapy Assistant: 2 Physical Therapy Aide: 2 Qualified Social Worker: 1 Respiratory Therapy Technician: 1 Medical Director: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant 70 0 70 25,543 92 100% 9.2
Licensed Practical Nurse 36 0 36 13,028 92 100% 9.5
Registered Nurse 11 0 11 4,194 92 100% 8.3
Clinical Nurse Specialist 3 0 3 1,308 78 85% 7.8
RN Director of Nursing 2 0 2 995 66 72% 8.3
Speech Language Pathologist 0 4 4 608 61 66% 6.3
Occupational Therapy Aide 1 0 1 516 51 55% 10.1
Nurse Practitioner 1 0 1 512 64 70% 8
Dietitian 1 0 1 504 63 68% 8
Mental Health Service Worker 1 0 1 477 60 65% 8
Administrator 1 0 1 440 55 60% 8
Physical Therapy Assistant 0 2 2 423 60 65% 7
Respiratory Therapy Technician 0 1 1 413 57 62% 7.2
Other Dietary Services Staff 3 0 3 405 48 52% 7.5
Qualified Social Worker 0 1 1 358 58 63% 6.2
Dental Services Staff 1 0 1 275 54 59% 5.1
Physical Therapy Aide 0 2 2 251 37 40% 6.8
Medical Director 0 1 1 104 13 14% 8
70 Certified Nursing Assistant
% of Days 100%
36 Licensed Practical Nurse
% of Days 100%
11 Registered Nurse
% of Days 100%
3 Clinical Nurse Specialist
% of Days 85%
2 RN Director of Nursing
% of Days 72%
4 Speech Language Pathologist
% of Days 66%
1 Occupational Therapy Aide
% of Days 55%
1 Nurse Practitioner
% of Days 70%
1 Dietitian
% of Days 68%
1 Mental Health Service Worker
% of Days 65%
1 Administrator
% of Days 60%
2 Physical Therapy Assistant
% of Days 65%
1 Respiratory Therapy Technician
% of Days 62%
3 Other Dietary Services Staff
% of Days 52%
1 Qualified Social Worker
% of Days 63%
1 Dental Services Staff
% of Days 59%
2 Physical Therapy Aide
% of Days 40%
1 Medical Director
% of Days 14%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.0
In line with State average

State average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 19.4
In line with State average

State average: 19.5

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 16.7%
In line with State average

State average: 16.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.2%
25% better than State average

State average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.3%
22% worse than State average

State average: 20.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 8.3%
127% worse than State average

State average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.0%
45% better than State average

State average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 5.8%
182% worse than State average

State average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.7%
10% better than State average

State average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 5.2%
53% better than State average

State average: 11.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 25.8%
56% worse than State average

State average: 16.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 93.2%
In line with State average

State average: 89.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.5%
In line with State average

State average: 94.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 73.7%
8% worse than State average

State average: 79.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 3.9%
127% worse than State average

State average: 1.7%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 88.1%
10% better than State average

State average: 79.8%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 8
Medicaid
4
50% of residents
Private pay or other
4
50% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

This home is administered by Angie Stiltner.

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 445543

Show certification details

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Managed by Tina Skipper

Executive Director

Living Spaces & Floor Plans for Charter Senior Living of Cleveland

Two-Bedroom Floor Plan
2 bedroom

Places of interest near Charter Senior Living of Cleveland

Address 3.3 miles from city center Info Estimated distance in miles from Cleveland's city center to Charter Senior Living of Cleveland's address, calculated via Google Maps.

Calculate Travel Distance to Charter Senior Living of Cleveland

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Frequently Asked Questions about Charter Senior Living of Cleveland

Who is the owner of Charter Senior Living of Cleveland?

Charter Senior Living of Cleveland is legally operated by SNH TENN Tenant, LLC, and administered by Angie Stiltner.

Is Charter Senior Living of Cleveland in a walkable area?

Charter Senior Living of Cleveland has a walk score of 32. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Charter Senior Living of Cleveland?

According to TN state health department records, Charter Senior Living of Cleveland's license number is 00000115.

When does Charter Senior Living of Cleveland's license expire?

According to TN state health department records, Charter Senior Living of Cleveland's license expires on May 27, 2026.

What is the occupancy rate at Charter Senior Living of Cleveland?

Charter Senior Living of Cleveland's occupancy is 78%.

Does Charter Senior Living of Cleveland have different floorplan options?

Yes — see the floorplan options available at Charter Senior Living of Cleveland on this page.

Is Charter Senior Living of Cleveland a government-operated facility?

Charter Senior Living of Cleveland is a government-operated nursing facility in TN.

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