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Charter Senior Living of Cleveland
Nursing Home & Assisted Living · Tennessee, TN
Front entrance of Charter Senior Living of Cleveland Exterior of a senior living facility with tidy landscaping Front entrance of Charter Senior Living of Cleveland Entrance of Charter Senior Living with welcome decor Entrance of Charter Senior Living of Cleveland with landscaped area Exterior view of Charter Senior Living of Cleveland Sign for Charter Senior Living of Cleveland surrounded by flowers Beautifully landscaped garden with vibrant flowers Cozy bedroom with floral decorations and a quilt Beautiful outdoor garden space with flowers and paths Bright interior of a private resident room Cozy dining setup with flowers and tableware Cozy interior view of a resident's bedroom Dining area with blue table settings and floral centerpieces Interior common area with bookshelves and aquarium Outdoor seating area with wicker furniture and hanging plants Beautiful outdoor garden area with seating Interior common area with bookshelves and an aquarium Cozy kitchenette in a senior living unit Cozy interior lounge with armchairs and decor A well-lit corridor with artwork on the walls. Common area in a senior living facility with seating View of a clean and well-lit facility hallway Interior view of a common area with a table and chairs Gallery wall showcasing nature-themed artwork

Charter Senior Living of Cleveland

Nursing Home & Assisted Living · Tennessee, TN
2900 Westside Dr Nw, Cleveland, TN 37312 View map Calculator: See prices in your area
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Overview of Charter Senior Living of Cleveland

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Charter Senior Living of Cleveland is an inviting senior living community based in Cleveland, TN. The community provides exceptional assisted living and short term stays in a vibrant environment that celebrates the unique life stories of each resident. With meticulously designed apartments, ranging from a studio, one-bedroom, one-bedroom deluxe, and two-bedroom apartments, the community ensures a comfortable residence. Residents are provided with exceptional care services by a dedicated and compassionate team of professionals.

The community strives to create an environment that promotes choice, dignity, and independence with its host of convenient services and enjoyable amenities. Here, residents can indulge in carefully curated meals, enjoy the convenience of housekeeping, laundry, and maintenance services, or participate in worship services. With thoughtfully planned care services and amenities, residents are freed from worries and can fully commit themselves to enjoyment.

(423) 301-0644
(423) 301-0644
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Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Tennessee state averages

Staff type Hours / Day / Resident vs state avg
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 34m per day

Types of Care at Charter Senior Living of Cleveland

Assisted Living
Bed community size
49-bed community Rank #354 / 429Bed count — State benchmarkedThis home is ranked 354th out of 429 homes in Tennessee. Shows this facility's certified or reported bed count compared to other Tennessee SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
27 years in operation Rank #182 / 383Years in operation — State benchmarkedThis home is ranked 182nd out of 383 homes in Tennessee. Shows how long this facility has been in operation compared to other Tennessee SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 32 / 100 Rank #296 / 555Walk Score — State benchmarkedThis home is ranked 296th out of 555 homes in Tennessee. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Tennessee SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
78%
Rank #142 / 302Occupancy rate — State benchmarkedThis home is ranked 142nd out of 302 homes in Tennessee. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 302. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Tennessee average: 71.6%
Occupied beds
38 / 49
Average residents per home in Tennessee 82 per day

License Details

Facility TypeAssisted Care Living Facility
StatusLicensed
IssuanceSeptember 11, 1998
ExpirationMay 27, 2026
CountyBradley
License Number00000115

Ownership & Operating Entity

Charter Senior Living of Cleveland is legally operated by SNH TENN Tenant, LLC, and administrated by Angie Stiltner.

Safety & Compliance

Wheelchair Accessible
Emergency Systems24-hour emergency call system

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets Allowed
Visitor PolicyVisitors are welcome 24 hours a day, 7 days a week.
HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

ActivitiesFive to nine engaging activities scheduled daily.
Specific ProgramsShort-Term Stays, Dining Services
Operating Hours24 hours a day, 7 days a week

Pricing & Financial Information

Studio$4,695 per month

Dining & Nutrition

Food DescriptionThree daily chef-prepared meals and snacks.

Contact Charter Senior Living of Cleveland

Residents information

Stay stats

Average length of stay
631 days
Total residents
49
Total admissions (2024)
26
Total discharges (2024)
24

Discharges

  • To Private Residence or Home 7
  • To Nursing Home 2

Demographics

GENDER

  • Female Residents 63.3%
  • Male Residents 36.7%

AGE DISTRIBUTION

  • 65-69 2%
  • 70-74 8.2%
  • 75-79 18.4%
  • 80-84 14.3%
  • 85-89 16.3%
  • 90 or more 40.8%

ETHNICITY

  • Black Residents 4.1%
  • White Residents 95.9%

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 142
Employees 131
Contractors 11
Staff to resident ratio 17.75:1
915% better than Tennessee average
Tennessee average ratio: 1.75:1 Tennessee average ratio: 1.75:1See full Tennessee ranking
Avg staff/day 62
Average shift 8.8 hours
6% better than Tennessee average
Tennessee average: 8.3 hours Tennessee average shift: 8.3 hoursSee full Tennessee ranking
Total staff hours (quarter) 50,352

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff 11
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff 36
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.5 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff 70
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.2 hours

No contractors work on this role.

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

4.3%

2,156 contractor hours this quarter

Speech Language Pathologist: 4 Physical Therapy Assistant: 2 Physical Therapy Aide: 2 Qualified Social Worker: 1 Respiratory Therapy Technician: 1 Medical Director: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant 70 0 70 25,543 92 100% 9.2
Licensed Practical Nurse 36 0 36 13,028 92 100% 9.5
Registered Nurse 11 0 11 4,194 92 100% 8.3
Clinical Nurse Specialist 3 0 3 1,308 78 85% 7.8
RN Director of Nursing 2 0 2 995 66 72% 8.3
Speech Language Pathologist 0 4 4 608 61 66% 6.3
Occupational Therapy Aide 1 0 1 516 51 55% 10.1
Nurse Practitioner 1 0 1 512 64 70% 8
Dietitian 1 0 1 504 63 68% 8
Mental Health Service Worker 1 0 1 477 60 65% 8
Administrator 1 0 1 440 55 60% 8
Physical Therapy Assistant 0 2 2 423 60 65% 7
Respiratory Therapy Technician 0 1 1 413 57 62% 7.2
Other Dietary Services Staff 3 0 3 405 48 52% 7.5
Qualified Social Worker 0 1 1 358 58 63% 6.2
Dental Services Staff 1 0 1 275 54 59% 5.1
Physical Therapy Aide 0 2 2 251 37 40% 6.8
Medical Director 0 1 1 104 13 14% 8
70 Certified Nursing Assistant
% of Days 100%
36 Licensed Practical Nurse
% of Days 100%
11 Registered Nurse
% of Days 100%
3 Clinical Nurse Specialist
% of Days 85%
2 RN Director of Nursing
% of Days 72%
4 Speech Language Pathologist
% of Days 66%
1 Occupational Therapy Aide
% of Days 55%
1 Nurse Practitioner
% of Days 70%
1 Dietitian
% of Days 68%
1 Mental Health Service Worker
% of Days 65%
1 Administrator
% of Days 60%
2 Physical Therapy Assistant
% of Days 65%
1 Respiratory Therapy Technician
% of Days 62%
3 Other Dietary Services Staff
% of Days 52%
1 Qualified Social Worker
% of Days 63%
1 Dental Services Staff
% of Days 59%
2 Physical Therapy Aide
% of Days 40%
1 Medical Director
% of Days 14%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.0
In line with Tennessee average

Tennessee average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 19.4
In line with Tennessee average

Tennessee average: 19.5

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 16.7%
In line with Tennessee average

Tennessee average: 16.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.2%
25% better than Tennessee average

Tennessee average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.3%
22% worse than Tennessee average

Tennessee average: 20.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 8.3%
127% worse than Tennessee average

Tennessee average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.0%
45% better than Tennessee average

Tennessee average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 5.8%
182% worse than Tennessee average

Tennessee average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.7%
10% better than Tennessee average

Tennessee average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 5.2%
53% better than Tennessee average

Tennessee average: 11.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 25.8%
56% worse than Tennessee average

Tennessee average: 16.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 93.2%
In line with Tennessee average

Tennessee average: 89.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.5%
In line with Tennessee average

Tennessee average: 94.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 73.7%
8% worse than Tennessee average

Tennessee average: 79.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 3.9%
127% worse than Tennessee average

Tennessee average: 1.7%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 88.1%
10% better than Tennessee average

Tennessee average: 79.8%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 8
Medicaid
4
50% of residents
Private pay or other
4
50% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Governmental community
Operated by city authorities.
Home revenue
$2.4M
Operating deficit
-$158.5K
Governmental community Operated by city authorities.
Home revenue
$2.4M
Operating deficit
-$158.5K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$1.2M
48.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.4M
Total costs $2.5M

This home is administrated by Angie Stiltner.

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 445543

Show certification details

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Managed by Tina Skipper

Executive Director

Tina Skipper serves as the Executive Director at Charter Senior Living of Cleveland. She leads the community with a commitment to providing high-quality lifestyles and compassionate care to residents and their families. Tina fosters a supportive environment focused on heart, purpose, courage, and fun.

Living Spaces & Floor Plans for Charter Senior Living of Cleveland

Two-Bedroom Floor Plan
Two Bedroom Floor Plan

Places of interest near Charter Senior Living of Cleveland

Address 3.3 miles from city center Info Estimated distance in miles from Cleveland's city center to Charter Senior Living of Cleveland's address, calculated via Google Maps. — 0.08 miles to nearest hospital (Tennova Healthcare)

Calculate Travel Distance to Charter Senior Living of Cleveland

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Financial Assistance for
Nursing Home in Tennessee

Charter Senior Living of Cleveland is located in Cleveland, Tennessee.
Here are the financial assistance programs available to residents in Tennessee.

Get Financial aid guidance

CHOICES Program

TN Medicaid CHOICES

Age 65+ or disabled
General Tennessee resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
TN

Managed care model; high rural demand.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Tennessee Options for Community Living

TN Options

Age 60+
General Tennessee resident, at risk of nursing home.
Income Limits ~$2,000/month individual, varies
Asset Limits $5,000 individual
TN

Limited funding; rural/urban balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Tennessee Medicare Savings Program

Age 65+ or disabled
General TN resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
TN

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Tennessee Family Caregiver Support Program

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
TN

Includes grandparent caregivers; high rural demand.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Tennessee VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General TN resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
TN

High veteran population; supports rural/urban care needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Elderly Nutrition Program

Tennessee Elderly Nutrition Program

Age 60+
General TN resident; no income limit but prioritizes low-income.
Income Limits (2025) None; donations encouraged.
Asset Limits Not assessed.
TN

Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.

Benefits
Congregate meals ($5-$7/meal value) at senior centers Home-delivered meals ($5-$7/meal)

Property Tax Relief Program

Tennessee Property Tax Relief Program

Age 65+
General TN resident, homeowner/renter (or widow/er 50+, disabled 18+).
Income Limits (2025) ~$45,000/year household, excludes half of Social Security
Asset Limits Not assessed; income-focused.
TN

Rebates up to $1,000; serves ~100,000 annually.

Benefits
Tax rebates (~$250-$1,000 based on income; e.g., $1,000 if income < $8,000)

Compare Nursing Home around Cleveland

The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.

3 facilities compared · CMS & TN Dept. of Health data

Filter by care type
River Oaks Place Loudon
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Loudon (Grove Street) 49 50.7% -31% 2.78 -19% -23% $0 24 4.8 - 103 27 Kristie Valentino $11.0M $3.8M 34% 445253
Lakewood Place
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Loudon (Grove Street) 46 93.5% +28% 2.78 -19% -23% $0 24 4.8 - 103 27 Kristie Valentino $11.0M $3.8M 34% 445253
Charter Senior Living of Cleveland -
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Cleveland 49 77.6% +6% - - - - -12% - $0 - - - 92 32 Snh Tenn Tenant, LLC - - - 445543
Nursing Home Explorer

Frequently Asked Questions about Charter Senior Living of Cleveland

Who is the owner of Charter Senior Living of Cleveland?

The legal owner and operator of Charter Senior Living of Cleveland is SNH TENN Tenant, LLC.

Is Charter Senior Living of Cleveland in a walkable area?

Charter Senior Living of Cleveland has a walk score of 32. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Charter Senior Living of Cleveland?

According to TN state health department records, Charter Senior Living of Cleveland's license number is 00000115.

When does Charter Senior Living of Cleveland's license expire?

According to TN state health department records, Charter Senior Living of Cleveland's license expires on May 27, 2026.

What is the occupancy rate at Charter Senior Living of Cleveland?

Charter Senior Living of Cleveland's occupancy is 78%.

Does Charter Senior Living of Cleveland have different floorplan options?

Yes — see the floorplan options available at Charter Senior Living of Cleveland on this page.

Who is the administrator of Charter Senior Living of Cleveland?

Angie Stiltner is the administrator of Charter Senior Living of Cleveland.

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