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Assisted Living in Hartford

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Chelsea Place Care Center LLC

Assisted Living in Hartford

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Chelsea Place Care Center LLC

25 Lorraine St, Hartford, CT 06105 View map
Overview of Chelsea Place Care Center LLC

The Sister community of the Parkville Care Center, expect Chelsea Place Center to maintain elegance and professionalism for its residents, promoting mutual respect and trust. Specializing in skilled nursing and rehabilitation services, residents maintain an active, supportive, and stimulating lifestyle. The team of dedicated professionals aims to fulfill each resident’s holistic wellness through the continuum of care services. Chelsea Place Center helps seniors have a speedy recovery.

Chelsea Place’s center of excellence includes 24-hour nursing care, stimulating activities, engaging social activities and programs; therapy services that include speech, occupational, and physical; wound care, behavioral health services, and diabetes management, cardiac recovery– among many others.

(860) 233-8241

Managed by Judy Konow-Hinds

Administrator

Judy Konow-Hinds serves as the Administrator of Chelsea Place Care Center, a 234-bed skilled nursing facility in Hartford, CT. She leads a diverse team dedicated to personalized care, fostering strong relationships with residents and families to support positive clinical outcomes and community engagement.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
Connecticut average: 3.4/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
Connecticut average: 3.1/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
Connecticut average: 3.4/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 42m per day

This home provides 9% less nursing time per resident than the Connecticut average.

Connecticut average: 4h 4m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 21m per day 42m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 1h 42m per day 2h 17m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 2h 37m per day 3h 25m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 1m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 15m per day 28m per day 29m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 216

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Connecticut average
Occupancy rate 92.6%
Residents per day (avg) 199
Occupancy rate
92.6%
Residents per day (avg)
199

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

4% of new residents, usually for short-term rehab.

Typical stay 26 days

Private pay

18% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

77% of new residents, often for long-term daily care.

Typical stay 1 years

Finances and operations

Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$23.1M
Operating loss
-$38.2K
Privately-owned community Operated by a partnership between two or more business owners.
Home revenue
$23,139,596.00
Operating loss
$-38,172.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.4M
49.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.8M
Total costs $23.2M
Years in operation
17 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 82 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Services

Dementia Care
Hiv/aids
Hospice
Iv Therapy
Peritoneal Dialysis
Recreation
Rehabilitation Therapy
Respite Care

About this community

Occupancy

Occupancy rate
93%
In line with Connecticut average
Occupied beds
200 / 216
Average residents 102 per day

License Details

Facility TypeChronic & Convalescent Nursing Home
StatusActive
IssuanceJanuary 4, 2009
ExpirationMarch 31, 2027

Additional Licensing Details

License Number2220C
CMS Certification Number75299

Room costs

Private Room (46 rooms) $500 per day
Semi-Private Room (91 rooms) $450 per day

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

Greek Ibo Indian Jamaican Korean Portuguese Serbian Spanish Twi

Staff Composition (State Data)

Admin
3 FTE
Registered Nurse
11 FTE
Licensed Practical Nurse
14 FTE
Nursing Assistant
39 FTE
Recreation
4 FTE
Social Services
7 FTE
Other Staff
6 FTE

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

2 services
Skilled Nursing
24-Hour Staffing

Additional Services

1 service
Rehabilitation

Additional Policies & Features

Religious ServicesAll Denominations

Amenities & Lifestyle

0 amenities
Specific ProgramsBehavioral Health Program - Secured Unit, Skilled Nursing and Sub-Acute Services, Memory Care Program - Secured Unit, Touchpoints Therapy - Rehabilitation Services, Social Services Supports and Discharge Planning, Dietary and Dining Services, Care Plan Coordinators, Recreation Programs

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Building type icon
Building type icon

Building Type: 3-storey

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Chelsea Place Care Center LLC

Assisted Living Nursing Home
Contact Chelsea Place Care Center LLC

Inspection History

In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.

24 visits/inspections

2 visits/inspections triggered by complaints

20 routine inspections

Breakdown by inspection type
  • 2 licensing inspections
  • 2 complaint investigations
  • 14 plans of correction
  • 5 statements of deficiencies

Results

17 with issues

2 without issues

Connecticut average: 13 visits/inspections

Latest inspection

Date August 14, 2025

Inspection history

01-02-2024 Inspection Report
01-02-2024 Inspection Report
01-02-2024 Inspection Report
01-06-2023 Plan of Correction
01-17-2025 Inspection Report
02-05-2025 Inspection Report
02-05-2025 Inspection Report
03-05-2025 Inspection Report
03-11-2022 Plan of Correction
03-17-2025 Inspection Report
03-17-2025 Inspection Report
03-17-2025 Plan of Correction
03-20-2020 Plan of Correction
04-29-2022 Plan of Correction
04-29-2022 Statement of Deficiencies
04-30-2021 Plan of Correction
05-14-2024 Inspection Report
05-27-2025 Inspection Report
05-27-2025 Plan of Correction
06-02-2023 Inspection Report
06-15-2020 Statement of Deficiencies
06-20-2024 Inspection Report
06-20-2024 Inspection Report
06-20-2024 Inspection Report
06-22-2020 Statement of Deficiencies
07-22-2024 Inspection Report
07-22-2024 Plan of Correction
07-22-2025 Inspection Report
07-26-2023 Inspection Report
07-26-2023 Plan of Correction
08-14-2025 Inspection Report
08-16-2022 Inspection Report
08-23-2020 Statement of Deficiencies
08-23-2020 Statement of Deficiencies
08-29-2019 Plan of Correction
08-29-2019 Plan of Correction
08-30-2019 Plan of Correction
10-07-2022 Plan of Correction
10-28-2024 Inspection Report
10-28-2024 Plan of Correction
11-06-2024 Inspection Report
11-13-2024 Inspection Report
12-13-2023 Inspection Report

41 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Connecticut average: 19 deficiencies

Inspection Report Summary for Chelsea Place Care Center LLC

The most recent inspection on May 27, 2025, identified deficiencies related to food allergy management and staffing levels. Earlier inspections showed a pattern of similar issues, including failures in medication administration, dietary services, and maintaining required staffing hours. Complaint investigations substantiated violations involving resident care, documentation, and staff conduct, with no fines or license actions listed in the available reports. Prior complaints often involved substantiated issues with care planning, clinical record accuracy, and resident rights, including a substantiated sexual harassment case in early 2023. The facility’s inspection history shows ongoing challenges with staffing and care practices, with no clear trend of sustained improvement or worsening.

Health Inspection History

Inspections
Total health inspections 11

Connecticut average 5.7


Last Health inspection on May 2025

Total health citations 49

Connecticut average 32

Citations per inspection
4.45

Connecticut average 5.82


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

30 of 49 citations resulted from standard inspections; and 19 of 49 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Connecticut average

Connecticut average: 0.3


Serious Health citations More info 0
100% better than Connecticut average

Connecticut average: 0.7

0 critical citations More info Connecticut average: 0.3

0 serious citations More info Connecticut average: 0.7

43 moderate citations More info Connecticut average: 28.8

6 minor citations More info Connecticut average: 2.3
Citations history (last 3 years)
Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. May 27, 2025
Corrected

Nutrition minor citation Info Issues related to food quality, meal service, and resident's nutritional needs. Mar 17, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Mar 17, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Nov 20, 2024
Corrected

Compare Assisted Living around Hartford The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.

Filter by care type
Chelsea Place Care Center LLC
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Hartford (West End)
216
Yes
82
-
17
92.6%
A+
43
41
Hughes Health and Rehabilitation
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

West Hartford
170
No
68
-
-
-
-
0
0
Brookdale West Hartford
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

West Hartford
-
Yes
40
Studio / 1 Bed / 2 Bed
16
-
A+
8
16
All American Assisted Living at Enfield
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Enfield (Hazardville)
-
No
46
Shared / Private Studio
3
-
-
7
1
Holiday Retirement – Senior Independent Living & Retirement Community
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

West Hartford
-
Yes
67
-
-
-
A+
0
0

Places of interest near Chelsea Place Care Center LLC

Address 1.8 miles from city center — 0.46 miles to nearest hospital (Bariatric Center of Excellence at Saint Francis)

Address 25 Lorraine St, Hartford, CT 06105

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 201
Employees 170
Contractors 31
Staff to resident ratio 0.99:1
47% worse than Connecticut average

Connecticut average ratio: 1.88:1

Avg staff/day 85
Average shift 7.3 hours
0% compared with Connecticut average

Connecticut average: 7.5 hours

Total staff hours (quarter) 56,471
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 17
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.6 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 35
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 99
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.1 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

2%

1,127 contractor hours this quarter

Dietitian: 16 RN Director of Nursing: 4 Other Dietary Services Staff: 3 Occupational Therapy Assistant: 3 Clinical Nurse Specialist: 2 Medical Director: 2 Nurse Practitioner: 1
Staff by category
Certified Nursing Assistant9909930,18891100%7.1
Licensed Practical Nurse3503513,58891100%7.8
Registered Nurse170174,66791100%8.6
Mental Health Service Worker4041,8766470%8
Clinical Nurse Specialist5271,5276571%7.3
Other Dietary Services Staff5381,4568998%5.6
RN Director of Nursing2461,4076673%7.7
Nurse Practitioner1125756470%8
Dietitian116175056268%5.2
Administrator1014886167%8
Medical Director0221112831%2.9
Occupational Therapy Assistant033863235%2.4
99 Certified Nursing Assistant
% of Days 100%
35 Licensed Practical Nurse
% of Days 100%
17 Registered Nurse
% of Days 100%
4 Mental Health Service Worker
% of Days 70%
7 Clinical Nurse Specialist
% of Days 71%
8 Other Dietary Services Staff
% of Days 98%
6 RN Director of Nursing
% of Days 73%
2 Nurse Practitioner
% of Days 70%
17 Dietitian
% of Days 68%
1 Administrator
% of Days 67%
2 Medical Director
% of Days 31%
3 Occupational Therapy Assistant
% of Days 35%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
203 residents
Residents by payment source
Medicare
1 resident (0.5%)
Medicaid
197 residents (97%)
Private pay or other
5 residents (2.5%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.8
44% better than Connecticut average

Connecticut average: 10.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 15.1
28% better than Connecticut average

Connecticut average: 21.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 11.4%
39% better than Connecticut average

Connecticut average: 18.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 11.5%
40% better than Connecticut average

Connecticut average: 19.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 22.3%
11% better than Connecticut average

Connecticut average: 24.9%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.1%
40% better than Connecticut average

Connecticut average: 3.5%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.5%
46% better than Connecticut average

Connecticut average: 4.6%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.1%
92% better than Connecticut average

Connecticut average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.7%
73% better than Connecticut average

Connecticut average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 3.5%
77% better than Connecticut average

Connecticut average: 15.2%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 92.2%
5% better than Connecticut average

Connecticut average: 87.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.6%
5% better than Connecticut average

Connecticut average: 93.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 79.8%
14% better than Connecticut average

Connecticut average: 70.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Connecticut average

Connecticut average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 77.5%
11% better than Connecticut average

Connecticut average: 69.8%

Guides for Better Senior Living

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Financial Aid for Connecticut Seniors

Get financial aid guidance

Connecticut Home Care Program for Elders

CHCPE

Age 65+, Connecticut resident, at risk of nursing home placement.

State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).

$1,600 (state), $2,000 (Medicaid, individual).

Two tiers (state and Medicaid); waitlists possible.

Statewide Respite Care Program

CT Respite Care

Caregiver of senior with dementia, Connecticut resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited to dementia caregivers; capped funding.

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.

~$41,000/year (individual, adjusted annually).

Not specified; focus is income-based.

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.

~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.

None since 2023 policy change.

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Senior Community Service Employment Program (SCSEP)

Connecticut SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Connecticut resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; limited slots (~500/year).

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