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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Riverside Health and Rehabilitation has been one of the trusted nursing homes in Hartford. Focusing on short-term rehabilitation and long-term care, residents and families can expect only the upscale professional and compassionate service they seek. Riverside ensures a place of motivation and cultivation for a fulfilling life.
The beautiful community is built with a list of amenities residents can take advantage of: common areas, lounges, a library, restaurant-style dining, and a fitness center. Personalized care for specialty services is provided, such as housekeeping, 24/7 care staff, stimulating programs, and scheduled activities offered.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 47th out of 64 homes in Connecticut.| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 31m per day | ▼ 26% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 54m per day | ▲ 8% State avg: 50m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 20m per day | ■ Avg State avg: 2h 17m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 31m per day | ▲ 3% State avg: 3h 25m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 60% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 24m per day | ▼ 14% State avg: 28m per day · National avg: 29m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
24% of new residents, usually for short-term rehab.
56% of new residents, often for short stays.
20% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #2 / 70Payroll — State benchmarkedThis home is ranked 2nd out of 70 homes in Connecticut.Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Connecticut average: 84%Key information about the people who lead and staff this community.
In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 105 | 19 | This facility has 453% more total deficiencies than a typical Connecticut nursing home (105 vs. CT avg 19). Click this badge to view the full Connecticut ranking.↑ 453% worse |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 13.1 | 2.4 | This facility has 446% more deficiencies per year than a typical Connecticut nursing home (13.1 vs. CT avg 2.4). Click this badge to view the full Connecticut ranking.↑ 446% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 5.5 | 1.5 | This facility has 267% more deficiencies per inspection than a typical Connecticut nursing home (5.5 vs. CT avg 1.5). Click this badge to view the full Connecticut ranking.↑ 267% worse |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 19 | 13 | This facility has 46% more total inspections than a typical Connecticut nursing home (19 vs. CT avg 13). Click this badge to view the full Connecticut ranking.↑ 46% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Riverside Health Care Center’s inspection record is mixed, with repeated deficiencies in resident supervision, abuse prevention, and care planning. The most recent inspection on December 30, 2025, substantiated physical abuse causing injury and cited failure to protect a resident, while earlier complaints documented elopement risk reassessment failures and inadequate mental health care. Although some prior violations were corrected, ongoing issues with abuse investigations, medication errors, and neglect indicate inconsistent compliance and safety concerns over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsConnecticut average 5.7
Last Health inspection on Apr 2025
Connecticut average 32
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 33 citations resulted from standard inspections; and 13 of 33 resulted from complaint investigations.
233% worse than Connecticut averageConnecticut average: 0.3
471% worse than Connecticut averageConnecticut average: 0.7
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Riverside Health and Rehabilitation Center is located in East Hartford, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
1.6 miles from city center
Estimated distance in miles from East Hartford's city center to Riverside Health and Rehabilitation Center's address, calculated via Google Maps.
— 2.06 miles to nearest hospital (Hartford Hospital)
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Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
31% worse than Connecticut average
0% compared with Connecticut average
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
6,184 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 163 | 0 | 163 | 59,015 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 57 | 5 | 62 | 21,754 | 91 | 100% | 8.5 |
| Registered Nurse | 41 | 18 | 59 | 12,958 | 91 | 100% | 8.5 |
| Qualified Activities Professional | 14 | 2 | 16 | 4,802 | 91 | 100% | 8.9 |
| Other Social Services Staff | 9 | 0 | 9 | 3,315 | 90 | 99% | 7.3 |
| Mental Health Service Worker | 8 | 0 | 8 | 1,645 | 76 | 84% | 7.7 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,398 | 81 | 89% | 7.1 |
| Physical Therapy Assistant | 0 | 6 | 6 | 1,251 | 73 | 80% | 6.4 |
| Administrator | 3 | 0 | 3 | 1,120 | 63 | 69% | 8 |
| Physical Therapy Aide | 0 | 4 | 4 | 1,017 | 73 | 80% | 7.4 |
| Occupational Therapy Aide | 3 | 0 | 3 | 944 | 62 | 68% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 861 | 66 | 73% | 7.4 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 823 | 75 | 82% | 6.7 |
| Dental Services Staff | 2 | 0 | 2 | 584 | 63 | 69% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 550 | 61 | 67% | 7.2 |
| Nurse Practitioner | 2 | 0 | 2 | 504 | 63 | 69% | 8 |
| Speech Language Pathologist | 0 | 3 | 3 | 467 | 66 | 73% | 6.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 147 | 50 | 55% | 2.9 |
| Medical Director | 0 | 2 | 2 | 23 | 18 | 20% | 1.3 |
| Other Physician | 0 | 1 | 1 | 16 | 9 | 10% | 1.8 |
| Dietitian | 2 | 0 | 2 | 11 | 2 | 2% | 5.3 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
276Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.2
31% better than Connecticut averageConnecticut average: 10.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.0
24% better than Connecticut averageConnecticut average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
10.5%
44% better than Connecticut averageConnecticut average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
8.7%
55% better than Connecticut averageConnecticut average: 19.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.7%
15% worse than Connecticut averageConnecticut average: 24.9%
Percent of long-stay residents experiencing one or more falls with major injury
2.9%
18% better than Connecticut averageConnecticut average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
6.7%
47% worse than Connecticut averageConnecticut average: 4.6%
Percent of long-stay residents with a urinary tract infection
0.6%
63% better than Connecticut averageConnecticut average: 1.7%
Percent of long-stay residents who lose too much weight
7.1%
12% worse than Connecticut averageConnecticut average: 6.3%
Percent of long-stay residents who have depressive symptoms
31.3%
106% worse than Connecticut averageConnecticut average: 15.2%
Percent of long-stay residents who received an antipsychotic medication
15.7%
9% better than Connecticut averageConnecticut average: 17.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.2%
In line with Connecticut averageConnecticut average: 87.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.4%
In line with Connecticut averageConnecticut average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
2.12
In line with Connecticut averageConnecticut average: 2.10
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.36
54% worse than Connecticut averageConnecticut average: 1.53
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.2%
In line with Connecticut averageConnecticut average: 70.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
28% better than Connecticut averageConnecticut average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
61.5%
12% worse than Connecticut averageConnecticut average: 69.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.1%
In line with Connecticut averageConnecticut average: 25.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
5.7%
49% better than Connecticut averageConnecticut average: 11.1%
Percentage of SNF residents who experience falls with major injury during their stay.
2.3%
203% worse than Connecticut averageConnecticut average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
42.6%
21% worse than Connecticut averageConnecticut average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
48.1%
5% worse than Connecticut averageConnecticut average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
115% higher than Connecticut averageConnecticut average: $44K
129% more fines than Connecticut averageConnecticut average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Connecticut averageConnecticut average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 11, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 10, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 1, 2023Last updated: Jan 2026
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
| Avery Heights |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Hartford (South West) | 199 | 88.3% | +5% | 3.73 | -16% | -6% | $71.5k | 40 | 6.7 | 4 | 171 | - | 37 | Patrick Gilland | $36.2M | $15.3M | 42.1% | 75063 | ||||
| Chelsea Place Care Center LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Hartford (West End) | 216 | 90.6% | +8% | 3.69 | - | -23% | -7% | $0 | 49 | 4.5 | - | 199 | A+ | 82 | Solomon Melamed | $23.1M | $15.3M | 66.1% | 75299 | |||
| Riverside Health and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | East Hartford (Garvan–Carroll Historic District) | 345 | 83.8% | 0% | 3.40 | +49% | -14% | $93.8k | 33 | 4.1 | 5 | 280 | - | 63 | David Smilovitz Trust | $59.3M | $28.0M | 47.2% | 75257 | ||||
| Hughes Health and Rehabilitation | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | West Hartford | 170 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 68 | #N/A | $16.8M | $9.3M | 55.4% | 75082 |
Historical financial and operational data for Riverside Health and Rehabilitation Center based on CMS SNF Cost Reports.
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Riverside Health and Rehabilitation Center is in the Garvan–Carroll Historic District neighborhood of East Hartford.
The team at Riverside Health and Rehabilitation Center speaks Creole, Farsi, French, Hindi, Ibo, Jamaican, Patois, Polish, Portuguese, and Spanish.
Riverside Health and Rehabilitation Center has a walk score of 63. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to CT state health department records, Riverside Health and Rehabilitation Center's license number is 1000C.
According to CT state health department records, Riverside Health and Rehabilitation Center's license expires on December 31, 2026.
Riverside Health and Rehabilitation Center's occupancy is 93%.
(860) 289-2791 will put you in contact with the team at Riverside Health and Rehabilitation Center.
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