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West Hartford Health and Rehabilitation
Nursing Home, Hospice Care, Memory Care, Palliative Care, Respite Care & Skilled Nursing · West Hartford, CT
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Front entrance of West Hartford Health and Rehabilitation Staff posing together in front of the facility sign Facility sign with blooming trees in spring Exterior view of West Hartford Health and Rehabilitation facility Bright dining area with blue tablecloths and flowers A well-furnished private resident room with a bed and seating area Bright dining room with tables and chairs Outdoor patio area with umbrellas and seating A well-furnished resident room with two beds and flowers Staff assisting a resident in a cooking activity Staff assisting a resident with a walker indoors Two staff members smiling at a reception desk Staff member smiling at a reception desk in the facility Staff serving a meal in the dining room Staff assisting a resident in a facility interior Group photo of staff outside the facility Staff member assisting a resident with a rehabilitation machine A caregiver and resident smiling together in an interior setting Two staff members reviewing a document at reception Staff member cleaning a corridor in the facility Staff assisting a resident in the hallway Two residents smiling at a table with documents Residents smiling in a hallway A resident receiving assistance during therapy in a facility Staff member reviewing paperwork in a hallway Residents participating in a group activity with a colorful parachute Resident enjoying a meal with staff assistance Nurse operating medical equipment in a resident's room Staff member smiling at front desk Two staff members working together at a computer Staff assisting a resident with paperwork in a well-lit room Staff member at the reception desk smiling Staff member preparing food in the kitchen Therapist assisting a resident with rehabilitation exercises

West Hartford Health and Rehabilitation

Nursing Home, Hospice Care, Memory Care, Palliative Care, Respite Care & Skilled Nursing · West Hartford, CT
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
130 Loomis Dr, West Hartford, CT 06107 View map Calculator: See prices in your area
West Hartford Health and Rehabilitation accepts Medicare, Medicaid, and private pay.
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West Hartford Health and Rehabilitation accepts Medicare, Medicaid, and private pay.

Overview of West Hartford Health and Rehabilitation

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A 160-bed nursing home in West Hartford’s Fernridge Place neighborhood, West Hartford Health and Rehabilitation has been running for 17 years. It carries a full care mandate: skilled nursing, hospice, rehabilitation, dementia and Alzheimer’s care, and an in-house physiatry program that’s relatively uncommon at this scale. Respite care and 24-hour staffing round out the service list.

Current census sits at 130 residents, reflecting 81% occupancy. The average stay is 150 days, which puts this facility squarely in the overlap between short-term rehab and longer-term placement. Medicare, Medicaid, and private pay are all accepted.

Nurse aides provide 2 hours and 20 minutes of direct care per resident per day. Both a resident council and a family council meet regularly, giving two distinct groups a formal voice in how the facility operates. State inspections have typically centered on care planning and documentation and resident rights and protections.

The dining program runs a seasonally changing menu built around local specialties. Art, music, and exercise rotate through a monthly activities calendar. Outdoor seating is available. The staff communicates in eight languages, including Spanish, Portuguese, French, Haitian, Russian, Italian, Creole, and Jamaican, which speaks to the breadth of families this facility actively serves.

Walk Score 67 means the Fernridge Place neighborhood is moderately walkable. Some errands are manageable on foot; others call for a car.

West Hartford Health and Rehabilitation is a data-rich, program-dense facility carrying a wide care mandate in a multilingual community, best suited to families navigating complex post-acute or long-term needs where program depth and payment flexibility both matter.

Facility Direct Line (860) 521-8700
Facility Direct Line (860) 521-8700
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 64.4% Above CT avg. ▲ 64.4% Above CT avg.CT average: 3.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 43.0% Above CT avg. ▲ 43.0% Above CT avg.CT average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 23.3% Above CT avg. ▲ 23.3% Above CT avg.CT average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 42.1% Above CT avg. ▲ 42.1% Above CT avg.CT average: 3.5Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Connecticut averages

Total nursing care Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

3h 42m

7% below state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
31m
−25% State avg: 42m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
56m
+11% State avg: 50m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 15m
Avg State avg: 2h 17m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
3h 20m
Avg State avg: 3h 25m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
6m
+30% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
16m
−42% State avg: 28m per day · National avg: 29m per day

2 of 6 metrics below state avg

Standout metric: Physical Therapist is +30% above Connecticut average

Capacity and availability

Residents per day
130
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
150 days
Bed community size
160-bed community Rank #20 / 119Bed count — State benchmarkedThis home is ranked 20th out of 119 homes we track in Connecticut for bed count. Shows this facility's certified or reported bed count compared to other Connecticut facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
17 years in operation Rank #45 / 132Years in operation — State benchmarkedThis home is ranked 45th out of 132 homes we track in Connecticut for years in operation. Shows how long this facility has been in operation compared to other Connecticut facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 67 / 100 Rank #69 / 262Walk Score — State benchmarkedThis home is ranked 69th out of 262 homes we track in Connecticut for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Connecticut facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
81%
Rank #78 / 104Occupancy rate — State benchmarkedThis home is ranked 78th out of 104 homes we track in Connecticut for occupancy. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 104. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the Connecticut average: 84%
Occupied beds
130 / 160
Average occupied beds in Connecticut homes 102 beds

License Details

Facility TypeChronic & Convalescent Nursing Home
StatusActive
IssuanceJanuary 7, 2009
ExpirationJune 30, 2027
License Number1057C

Room costs

Private Room (42 rooms) $540 per day
Semi-Private Room (120 rooms) $493 per day

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

Creole French Haitian Italian Jamaican Portuguese Russian Spanish

Staff Details (State Data)

Admin
3 FTE
Registered Nurse
12 FTE
Licensed Practical Nurse
21 FTE
Nursing Assistant
83 FTE
Recreation
4 FTE
Social Services
4 FTE
Food Service Supervisor
1 FTE
Physical Therapy
4 FTE
Occupational Therapy
2 FTE
Speech Therapy
1 FTE
Dietary
17 FTE
Other Staff
26 FTE

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Religious ServicesCatholic, Chaplain Service, Congregational, Jewish, Protestant

Amenities & Lifestyle

Dining
Recreation Area
Outdoor Seating
ActivitiesMonthly calendar of therapeutic activities including art, music, and exercise
Specific ProgramsDementia / Alzheimer’s Care, In-House Physiatry Program, Medical and Nursing Services, Social Services / Discharge Planning, Therapeutic Recreation

Contact West Hartford Health and Rehabilitation

Inspection History

In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.

Since 2017 · 9 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 82 deficiencies 31 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. Connecticut state average
Overall vs. CT average 1 Worse Metrics worse than Connecticut average:
• Total deficiencies (332% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityCT Averagevs. CT Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 8219 This facility has 332% more total deficiencies than a typical Connecticut nursing home (82 vs. CT avg 19).↑ 332% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCT Averagevs. CT Avg
Total inspections Info Combined count of all inspections conducted at this facility. 3113 This facility has had 138% more total inspections than the Connecticut average (31 vs. CT avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↑ 138% more
Inspection breakdown
13routine inspections
Show Inspection Reports

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2021 · 5 years of data
Total health inspections 3

Connecticut average 5.7

Last Health inspection on Aug 2025

Total health citations
25 Rank #27 / 67Health citations — State benchmarkedThis home is ranked 27th out of 67 homes we track in Connecticut for health citations. Shows this facility's total health deficiency citations benchmarked to the Connecticut State average, with a ranking across all 67 CT facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Connecticut average 32

Citations per inspection
8.33 Rank #64 / 67Citations per inspection — State benchmarkedThis home is ranked 64th out of 67 homes we track in Connecticut for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Connecticut mean across 67 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Connecticut average 5.82

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

23 of 25 citations resulted from standard inspections; and 2 of 25 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 5 years)
Critical health citations
0
100% better than Connecticut average

Connecticut average: 0.3

Serious health citations
0
100% better than Connecticut average

Connecticut average: 0.7

0 critical citations Connecticut average: 0.3
0 serious citations Connecticut average: 0.7
22 moderate citations Connecticut average: 28.8
3 minor citations Connecticut average: 2.3
Citations history (last 5 years)
Abuse/Neglect moderate citation Aug 29, 2025
Corrected
Administration moderate citation Aug 29, 2025
Corrected
Infection Control moderate citation Aug 29, 2025
Corrected
Nutrition moderate citation Aug 29, 2025
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 243
Employees 141
Contractors 102
Staff to resident ratio 1.87 : 1
0% compared with Connecticut average
Connecticut average ratio: 1.86 : 1 Connecticut average ratio: 1.86 : 1See full Connecticut ranking
Avg staff/day 75
Average shift 7.5 hours
0% compared with Connecticut average
Connecticut average: 7.5 hours Connecticut average shift: 7.5 hoursSee full Connecticut ranking
Total staff hours (quarter) 51,776

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 19 total: 17 full-time employees and 2 contractors. 19
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.6 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 36 total: 31 full-time employees and 5 contractors. 36
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 152 total: 80 full-time employees and 72 contractors. 152
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.6 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

11.3%

5,870 contractor hours this quarter

Certified Nursing Assistant: 72 Licensed Practical Nurse: 5 Speech Language Pathologist: 4 Physical Therapy Aide: 3 Physical Therapy Assistant: 3 Registered Nurse: 2 Respiratory Therapy Technician: 2 Feeding Assistant: 2 Medical Director: 2 Clinical Nurse Specialist: 1 Qualified Social Worker: 1 Occupational Therapy Aide: 1 Diagnostic X-ray Services Staff: 1 Other Physician: 1 Occupational Therapy Assistant: 1 Qualified Activities Professional: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant807215227,26892100%7.6
Licensed Practical Nurse3153610,43092100%7.8
Registered Nurse172194,81292100%7.6
Other Social Services Staff4041,5717683%7.4
Clinical Nurse Specialist5161,2308693%6
Respiratory Therapy Technician0221,2007582%9.1
Mental Health Service Worker2029416874%7.3
Physical Therapy Aide0339166368%7.7
Speech Language Pathologist0444736368%7.5
Qualified Social Worker0114616065%7.7
Nurse Practitioner1014426470%6.9
Physical Therapy Assistant0334416267%7.1
Administrator1014286571%6.6
Feeding Assistant0223885661%4.3
Occupational Therapy Aide0112804852%5.8
Diagnostic X-ray Services Staff0111973841%5.2
Medical Director0221543033%4.2
Other Physician0111042426%4.3
Occupational Therapy Assistant0113867%6.3
Qualified Activities Professional011322%1.5
152 Certified Nursing Assistant
% of Days 100%
36 Licensed Practical Nurse
% of Days 100%
19 Registered Nurse
% of Days 100%
4 Other Social Services Staff
% of Days 83%
View All Staffing Data in Hartford

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 7.3
30% better than Connecticut average

Connecticut average: 10.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 12.8
39% better than Connecticut average

Connecticut average: 21.1

Long-stay resident measures
Above average Connecticut avg: 3.4 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 7.7%
59% better than Connecticut average

Connecticut average: 18.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 14.4%
25% better than Connecticut average

Connecticut average: 19.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 16.3%
35% better than Connecticut average

Connecticut average: 24.9%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.1%
11% better than Connecticut average

Connecticut average: 3.5%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.3%
16% worse than Connecticut average

Connecticut average: 4.6%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Connecticut average

Connecticut average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.1%
In line with Connecticut average

Connecticut average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.0%
93% better than Connecticut average

Connecticut average: 15.2%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 26.7%
56% worse than Connecticut average

Connecticut average: 17.2%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.2%
12% better than Connecticut average

Connecticut average: 87.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 99.2%
6% better than Connecticut average

Connecticut average: 93.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.73
30% worse than Connecticut average

Connecticut average: 2.10

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 2.04
33% worse than Connecticut average

Connecticut average: 1.53

Short-stay resident measures
Significantly above average Connecticut avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.4%
42% better than Connecticut average

Connecticut average: 70.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.1%
28% better than Connecticut average

Connecticut average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
43% better than Connecticut average

Connecticut average: 69.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 22.3%
11% better than Connecticut average

Connecticut average: 25.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 16.3%
47% worse than Connecticut average

Connecticut average: 11.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Connecticut average

Connecticut average: 0.8%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 62.3%
23% better than Connecticut average

Connecticut average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

27% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

58% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

15% of new residents, often for long-term daily care.

Typical stay 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 130
Medicare
4
3.1% of residents
Medicaid
99
76.2% of residents
Private pay or other
27
20.8% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 09/2023.

For-profit
Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.0M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$221.5K
For-profit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.0M Rank #23 / 65Net patient revenue — State benchmarkedThis home is ranked 23rd out of 65 homes we track in Connecticut. Shows this facility's net patient revenue compared to the Connecticut average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$221.5K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$1.1M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #29 / 65Payroll costs — State benchmarkedThis home is ranked 29th out of 65 homes we track in Connecticut. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Connecticut average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$10.4M 57.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #36 / 65Payroll % of net patient revenue — State benchmarkedThis home is ranked 36th out of 65 homes we track in Connecticut. Shows payroll as a percentage of net patient revenue versus the Connecticut average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$7.4M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$17.8M
How we calculate these figures

This home is owned by Article Vi Marital Trust Under Leonard J. Schwartz Revocable Trust

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 75278

Show certification details

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (58% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
319 total

Coverage residents most often arrive under.

Medicare 27%
Private pay 58%
Medicaid 15%
Discharges
336 total

Coverage residents most often leave under.

Medicare 25%
Private pay 52%
Medicaid 24%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near West Hartford Health and Rehabilitation

Address 0.4 miles from city center Info Estimated distance in miles from West Hartford's city center to West Hartford Health and Rehabilitation's address, calculated via Google Maps.

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Compare Nursing Homes around Hartford

Info below is compiled from CMS reports & the CT Dept. of Public Health (DPH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care):
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level D or higher — meaning actual harm occurred or residents were placed in immediate jeopardy. Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Connecticut average is: 68.0% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
West Hartford Health and Rehabilitation
NH
HOS
MC
PC
RC
SNF
West Hartford
160
Facility 160
CT AVG 113
Rank #20 / 119
81.3%
Facility 81.3%
CT AVG 84
Rank #78 / 104
-3%3.70 -28%-7%
$0
Facility $0
CT AVG $43.8k
Rank #1 / 67
25
Facility 25
CT AVG 32.0
Rank #27 / 67
8.3
Facility 8.3
CT AVG 5.8
Rank #64 / 67
-130-
67
Facility 67
CT AVG 48
Rank #69 / 262
Article Vi Marital Trust Under Leonard J. Schwartz Revocable Trust
$18.0MFiscal year ending 09/2023
Facility $18.0MFiscal year ending 09/2023
CT AVG $18.0M
Rank #23 / 65
$10.4MFiscal year ending 09/2023
Facility $10.4MFiscal year ending 09/2023
CT AVG $10.6M
Rank #29 / 65
57.7%Fiscal year ending 09/2023
Facility 57.7%Fiscal year ending 09/2023
CT AVG 68%
Rank #36 / 65
75278
Trinity Hill Care Center LLC
NH
HOS
RC
SNF
Hartford (Behind The Rocks)
144
Facility 144
CT AVG 113
Rank #31 / 119
84.7%
Facility 84.7%
CT AVG 84
Rank #69 / 104
+1%
3.56
Facility 3.56
CT AVG 3.97
Rank #35 / 65
 -3%-11%
$59.0k
Facility $59.0k
CT AVG $43.8k
Rank #60 / 67
36
Facility 36
CT AVG 32.0
Rank #49 / 67
6.0
Facility 6.0
CT AVG 5.8
Rank #44 / 67
1122-
64
Facility 64
CT AVG 48
Rank #78 / 262
-
$15.5MFiscal year ending 12/2023
Facility $15.5MFiscal year ending 12/2023
CT AVG $18.0M
Rank #35 / 65
$11.9MFiscal year ending 12/2023
Facility $11.9MFiscal year ending 12/2023
CT AVG $10.6M
Rank #16 / 65
76.6%Fiscal year ending 12/2023
Facility 76.6%Fiscal year ending 12/2023
CT AVG 68%
Rank #10 / 65
75268
Chelsea Place Care Center LLC
NH
HOS
MC
PC
SNF
Hartford (West End)
234
Facility 234
CT AVG 113
Rank #7 / 119
85.5%
Facility 85.5%
CT AVG 84
Rank #67 / 104
+2%
3.24
Facility 3.24
CT AVG 3.97
Rank #35 / 65
 -35%-18%
$39.5k
Facility $39.5k
CT AVG $43.8k
Rank #57 / 67
49
Facility 49
CT AVG 32.0
Rank #60 / 67
4.5
Facility 4.5
CT AVG 5.8
Rank #18 / 67
-200-
82
Facility 82
CT AVG 48
Rank #33 / 262
Solomon Melamed
$22.7MFiscal year ending 12/2023
Facility $22.7MFiscal year ending 12/2023
CT AVG $18.0M
Rank #14 / 65
$15.0MFiscal year ending 12/2023
Facility $15.0MFiscal year ending 12/2023
CT AVG $10.6M
Rank #9 / 65
66.3%Fiscal year ending 12/2023
Facility 66.3%Fiscal year ending 12/2023
CT AVG 68%
Rank #24 / 65
75299
Riverside Health and Rehabilitation Center
NH
HOS
MC
PC
RC
SNF
East Hartford (Garvan–Carroll Historic District)
345
Facility 345
CT AVG 113
Rank #1 / 119
83.8%
Facility 83.8%
CT AVG 84
Rank #71 / 104
0%
3.40
Facility 3.40
CT AVG 3.97
Rank #48 / 65
 +23%-14%
$61.4k
Facility $61.4k
CT AVG $43.8k
Rank #61 / 67
33
Facility 33
CT AVG 32.0
Rank #46 / 67
4.1
Facility 4.1
CT AVG 5.8
Rank #15 / 67
5289-
63
Facility 63
CT AVG 48
Rank #81 / 262
David Smilovitz Trust
$39.0MFiscal year ending 09/2023
Facility $39.0MFiscal year ending 09/2023
CT AVG $18.0M
Rank #4 / 65
$26.5MFiscal year ending 09/2023
Facility $26.5MFiscal year ending 09/2023
CT AVG $10.6M
Rank #2 / 65
67.8%Fiscal year ending 09/2023
Facility 67.8%Fiscal year ending 09/2023
CT AVG 68%
Rank #21 / 65
75257
Nursing Home Explorer

Financial Assistance for
Nursing Home in Connecticut

West Hartford Health and Rehabilitation is located in West Hartford, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.

Get Financial aid guidance

Connecticut Home Care Program for Elders

CHCPE

Age 65+
General Connecticut resident, at risk of nursing home placement.
Income Limits State-funded: ~$1,600/month; Medicaid: ~$2,829/month 300% FBR
Asset Limits $1,600 (state), $2,000 (Medicaid, individual).
CT

Two tiers (state and Medicaid); waitlists possible.

Benefits
In-home care (4-6 hours/day) Adult day care (~$70/day) Meals Respite (up to 14 days/year)

Statewide Respite Care Program

CT Respite Care

Age —
General Caregiver of senior with dementia, Connecticut resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
CT

Limited to dementia caregivers; capped funding.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$70/day)

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+
General Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
Income Limits (2025) ~$41,000/year individual, adjusted annually
Asset Limits Not specified; focus is income-based.
CT

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Benefits
Personal care (3-5 hours/day) Meals ($5-$7/meal) Housekeeping Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled
General Connecticut resident, enrolled in Medicare Part A/B.
Income Limits (2025) ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
Asset Limits None since 2023 policy change.
CT

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Benefits
Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Frequently Asked Questions about West Hartford Health and Rehabilitation

What languages are spoken at West Hartford Health and Rehabilitation?

The team at West Hartford Health and Rehabilitation speaks Creole, French, Haitian, Italian, Jamaican, Portuguese, Russian, and Spanish.

Is West Hartford Health and Rehabilitation in a walkable area?

West Hartford Health and Rehabilitation has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of West Hartford Health and Rehabilitation?

According to CT state health department records, West Hartford Health and Rehabilitation's license number is 1057C.

When does West Hartford Health and Rehabilitation's license expire?

According to CT state health department records, West Hartford Health and Rehabilitation's license expires on June 30, 2027.

What is the occupancy rate at West Hartford Health and Rehabilitation?

West Hartford Health and Rehabilitation's occupancy is 81%.

How long has West Hartford Health and Rehabilitation been in business?

West Hartford Health and Rehabilitation has been operating for approximately 17 years, based on available licensing and registration records.

Are pets allowed at West Hartford Health and Rehabilitation?

Yes, West Hartford Health and Rehabilitation allows residents to bring their pets.

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