Cleveland House
Nursing Home · North Carolina, NC
Cleveland House
Nursing Home · North Carolina, NC
Cleveland House accepts Medicaid.
Cleveland House is a 72-bed home for the aged facility at 950 Hardin Drive, Shelby, Cleveland County, North Carolina. It provides 24-hour staffing and accepts Medicaid, focusing on residential senior care.
Serious resident care failures and systemic fire safety infrastructure deficiencies characterize Cleveland House’s regulatory record. Over six years, the facility averaged 10 deficiencies annually, 92 percent above North Carolina’s 5.2-deficiency benchmark. A substantiated January 2020 complaint investigation documented critical care failures during a norovirus outbreak. The facility failed to maintain temperature at 75°F in resident rooms and dining area during winter.
One of five staff members sampled had substantiated findings on the North Carolina Health Care Personnel Registry upon hire. Personal care failures resulted in untreated genital and buttock rash and dried soiled incontinent brief adhered to skin for two of five residents. Timely referral and follow-up failed for residents with untreated rash and psychotropic medication not administered for up to 28 days. Medications were improperly labeled for two residents; four residents did not receive medications as ordered (9.5 percent medication error rate).
Medication administration records were inaccurate for two residents. The facility failed to notify Cleveland County Department of Social Services of incidents resulting in injury or emergency medical evaluation for six of 26 residents involving falls. Residents were denied showers and personal care during outbreak. Infection control policy was not implemented per CDC guidelines.
A substantiated November 2019 complaint investigation identified four resident care deficiencies. The facility failed to provide adequate supervision for five sampled residents related to falls. Failed to assure timely referral and follow-up for acute health care needs. Failed to treat residents with dignity and respect.
Failed to notify local law enforcement of a resident’s unexpected death.
Physical plant and fire safety failures appear across inspection cycles.
June 2019 construction survey identified 10 deficiencies. Earlier inspections spanning 2015-2017 document persistent fire safety infrastructure failures including unprotected penetrations in smoke barriers, missing or damaged sprinkler heads, non-functioning emergency lighting, improperly stored portable oxygen cylinders, inadequate fire safety rehearsal documentation, electrical hazards, and non-functioning exhaust fans in multiple locations. Follow-up surveys in 2015 and 2017 confirmed some deficiencies remained uncorrected.
Medication administration deficiencies appear across clinical inspections. November 2022 annual survey documented failure to ensure physician contact for unclear medication order for one resident and inaccurate electronic medication administration records for wound care documentation. No fines or license suspensions appear in the record.
The pattern of serious resident care failures during the 2020 norovirus outbreak, combined with persistent fire safety and physical plant deficiencies, warrants careful family inquiry.
Families should ask about corrections following the January 2020 outbreak, fire safety, fall-risk supervision, and medication administration oversight and electronic record accuracy procedures.
72-bed community Rank #197 / 397Bed count — State benchmarkedThis home is ranked 197th out of 397 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 73 / 100 Rank #21 / 572Walk Score — State benchmarkedThis home is ranked 21st out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
StatusActive
CountyCleveland
License NumberHAL-023-045
Accept Medicaid
24-Hour Staffing
Secured Living
Housekeeping
Transportation Services
Maintenance
Restaurant-Style Dining
Library
Entertainment Room
Outdoor Common Area
Therapy Services Onsite
Pharmacy Services Onsite
Provider Services Onsite
Assistance With Daily Tasks
Dedicated Caregivers 24/7
Food DescriptionHealthy, balanced meals prepared to meet dietary needs while offering flavor, variety, and an enjoyable dining experience.
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2015 · 11 years of data
60 deficiencies
28 inspections
0 penalties
24 inspections with deficiencies
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. North Carolina state average
Overall vs. NC average
4 Worse
Metrics worse than North Carolina average:
• Total deficiencies (30% above)
• Deficiencies per year (31% above)
• Total inspections (33% above)
• Inspections with deficiencies (26% above) 2 Better Metrics better than North Carolina average:
• Deficiencies per inspection (5% below)
• Inspection deficiency rate (4% below)
• Total deficiencies (30% above)
• Deficiencies per year (31% above)
• Total inspections (33% above)
• Inspections with deficiencies (26% above) 2 Better Metrics better than North Carolina average:
• Deficiencies per inspection (5% below)
• Inspection deficiency rate (4% below)
Latest Inspection
July 9, 2025
Other
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 60 | 46 | This facility has 30% more total deficiencies than a typical North Carolina nursing home (60 vs. NC avg 46).↑ 30% worse |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 5.5 | 4.2 | This facility has 31% more deficiencies per year than a typical North Carolina nursing home (5.5 vs. NC avg 4.2).↑ 31% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.1 | 2.2 | This facility has 5% fewer deficiencies per inspection than a typical North Carolina nursing home (2.1 vs. NC avg 2.2).↓ 5% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 28 | 21 | This facility has 33% more total inspections than a typical North Carolina nursing home (28 vs. NC avg 21).↑ 33% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 24 | 19 | This facility has 26% more inspections with deficiencies than a typical North Carolina nursing home (24 vs. NC avg 19).↑ 26% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 86% | 90% | This facility has 4 percentage points lower inspection deficiency rate than a typical North Carolina nursing home (86% vs. NC avg 90%).↓ 4% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 9, 2025, identified deficiencies related to sanitation and fire safety inspection reports, unapproved renovation work, and unsafe electrical and fire safety equipment conditions. Earlier inspections showed a pattern of issues with building maintenance, fire safety systems, and medication administration, with some complaint investigations substantiating concerns about resident care and supervision. Main themes of deficiencies included fire safety equipment maintenance, building code compliance, and medication record accuracy. Complaint investigations from 2019 and 2020 found failures in supervision, medication administration, infection control, and resident dignity, with multiple residents experiencing harm during a norovirus outbreak; enforcement actions or fines were not listed in the available reports. Recent inspections continue to cite physical plant and safety issues, indicating ongoing challenges in maintaining compliance with building and safety regulations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near Cleveland House
0.0 miles from city center
Estimated distance in miles from Shelby's city center to Cleveland House's address, calculated via Google Maps.
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Financial Assistance for
Nursing Home in North Carolina
Cleveland House is located in Shelby, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Compare Nursing Home around North Carolina
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
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Frequently Asked Questions about Cleveland House
Is Cleveland House in a walkable area?
Cleveland House has a walk score of 73. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Cleveland House?
According to NC state health department records, Cleveland House's license number is HAL-023-045.
What is the overall rating for Cleveland House?
Cleveland House received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
How many beds does Cleveland House have?
Cleveland House has 72 beds.
Are there photos of Cleveland House?
Yes — there is 1 photo of Cleveland House in the photo gallery on this page.
What is the address of Cleveland House?
Cleveland House is located at 950 Hardin Drive Shelby, NC 28150.
What is the phone number of Cleveland House?
(704) 480-9800 will put you in contact with the team at Cleveland House.
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