Cleveland House

Q: Is Cleveland House in a walkable area?

Cleveland House has a walk score of 73. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the license number of Cleveland House?

According to NC state health department records, Cleveland House's license number is HAL-023-045.

Q: What is the overall rating for Cleveland House?

Cleveland House received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

Q: Are there photos of Cleveland House?

Yes — there is 1 photo of Cleveland House in the photo gallery on this page.

Q: What is the address of Cleveland House?

Cleveland House is located at 950 Hardin Drive Shelby, NC 28150.

Q: What is the phone number of Cleveland House?

(704) 480-9800 will put you in contact with the team at Cleveland House.

Overview of Cleveland House

Cleveland House is a 72-bed home for the aged facility at 950 Hardin Drive, Shelby, Cleveland County, North Carolina. It provides 24-hour staffing and accepts Medicaid, focusing on residential senior care.

Serious resident care failures and systemic fire safety infrastructure deficiencies characterize Cleveland House’s regulatory record. Over six years, the facility averaged 10 deficiencies annually, 92 percent above North Carolina’s 5.2-deficiency benchmark. A substantiated January 2020 complaint investigation documented critical care failures during a norovirus outbreak. The facility failed to maintain temperature at 75°F in resident rooms and dining area during winter.

One of five staff members sampled had substantiated findings on the North Carolina Health Care Personnel Registry upon hire. Personal care failures resulted in untreated genital and buttock rash and dried soiled incontinent brief adhered to skin for two of five residents. Timely referral and follow-up failed for residents with untreated rash and psychotropic medication not administered for up to 28 days. Medications were improperly labeled for two residents; four residents did not receive medications as ordered (9.5 percent medication error rate).

Medication administration records were inaccurate for two residents. The facility failed to notify Cleveland County Department of Social Services of incidents resulting in injury or emergency medical evaluation for six of 26 residents involving falls. Residents were denied showers and personal care during outbreak. Infection control policy was not implemented per CDC guidelines.

A substantiated November 2019 complaint investigation identified four resident care deficiencies. The facility failed to provide adequate supervision for five sampled residents related to falls. Failed to assure timely referral and follow-up for acute health care needs. Failed to treat residents with dignity and respect.

Failed to notify local law enforcement of a resident’s unexpected death.

Physical plant and fire safety failures appear across inspection cycles.

June 2019 construction survey identified 10 deficiencies. Earlier inspections spanning 2015-2017 document persistent fire safety infrastructure failures including unprotected penetrations in smoke barriers, missing or damaged sprinkler heads, non-functioning emergency lighting, improperly stored portable oxygen cylinders, inadequate fire safety rehearsal documentation, electrical hazards, and non-functioning exhaust fans in multiple locations. Follow-up surveys in 2015 and 2017 confirmed some deficiencies remained uncorrected.

Medication administration deficiencies appear across clinical inspections. November 2022 annual survey documented failure to ensure physician contact for unclear medication order for one resident and inaccurate electronic medication administration records for wound care documentation. No fines or license suspensions appear in the record.

The pattern of serious resident care failures during the 2020 norovirus outbreak, combined with persistent fire safety and physical plant deficiencies, warrants careful family inquiry.

Families should ask about corrections following the January 2020 outbreak, fire safety, fall-risk supervision, and medication administration oversight and electronic record accuracy procedures.

(704) 480-9800

72-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

Walk Score: 73 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

StatusActive

CountyCleveland

License NumberHAL-023-045

Accept Medicaid

24-Hour Staffing

Secured Living

Housekeeping

Transportation Services

Maintenance

Restaurant-Style Dining

Library

Entertainment Room

Outdoor Common Area

Therapy Services Onsite

Pharmacy Services Onsite

Provider Services Onsite

Assistance With Daily Tasks

Dedicated Caregivers 24/7

Food DescriptionHealthy, balanced meals prepared to meet dietary needs while offering flavor, variety, and an enjoyable dining experience.

Since 2015 · 11 years of data 60 deficiencies 29 inspections 0 penalties 24 inspections with deficiencies

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average

Overall vs. NC average

Latest Inspection July 9, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	NC Average	vs. NC Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	60	46	This facility has 30% more total deficiencies than a typical North Carolina nursing home (60 vs. NC avg 46).↑ 30% worse
Deficiencies per year Average deficiencies per year since 2015.	5.5	4.2	This facility has 31% more deficiencies per year than a typical North Carolina nursing home (5.5 vs. NC avg 4.2).↑ 31% worse
Deficiencies per inspection Average deficiencies per inspection.	2.1	2.2	This facility has 5% fewer deficiencies per inspection than a typical North Carolina nursing home (2.1 vs. NC avg 2.2).↓ 5% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NC Average	vs. NC Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	29	21	This facility has 38% more total inspections than a typical North Carolina nursing home (29 vs. NC avg 21).↑ 38% worse
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	24	19	This facility has 26% more inspections with deficiencies than a typical North Carolina nursing home (24 vs. NC avg 19).↑ 26% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	83%	90%	This facility has 7 percentage points lower inspection deficiency rate than a typical North Carolina nursing home (83% vs. NC avg 90%).↓ 7% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on July 9, 2025, cited four deficiencies related to sanitation and fire safety reports, construction approval, and unsafe electrical and fire safety equipment.
The January 31, 2020 follow-up survey found 11 deficiencies including medication errors, untreated infections, neglect during a norovirus outbreak, and failure to notify authorities of injuries.
Inspections from 2017 through 2025 repeatedly cited fire safety and building maintenance issues, showing ongoing problems with fire-rated doors, ventilation, and safety documentation.

Show Inspection Reports

Ratings

Overall Rating

3 / 5

Based on the North Carolina Department of Health and Human Services, Division of Health Service Regulation surveys measuring health inspections, staffing, and quality measures.

Division Of Health Service Rating

20/4

Scores

DHSR Score

82.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled

General North Carolina resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)

General North Carolina resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural/urban balance.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+

General NC resident (specific counties), NFLOC, safe with PACE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+

General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year

Asset Limits Not assessed; need-based.

Family can be aides; varies by county funding.

Benefits

Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled

General NC resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General NC resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand in rural/urban areas.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized

General NC resident, homeowner, low-income.

Income Limits (2025) ~$30,258/year 50% AMI, varies by county

Asset Limits Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

Benefits

Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)

General NC resident, in licensed adult care home, low-income.

Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.

Asset Limits $2,000 individual

Covers assisted living; counties supplement state funds.

Benefits

Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Compare Nursing Home around North Carolina

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

4 facilities compared · CMS & NC Dept. of Health data


Carol Woods	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Chapel Hill (Carol Woods)	30 Facility 30 NC AVG 72 Rank #329 / 390	76.7% Facility 76.7% NC AVG 76.4% Rank #120 / 264	0%	5.94 Facility 5.94 NC AVG 3.98 Rank #10 / 90	+239%	+49%	$0 Facility $0 NC AVG $74.6k Rank #1 / 97	7 Facility 7 NC AVG 20.9 Rank #23 / 95	3.5 Facility 3.5 NC AVG 5.0 Rank #36 / 95	-	22	-	13 Facility 13 NC AVG 33 Rank #432 / 572	The Chapel Hill Residential Retirement Center, Inc.	$46.7M Facility $46.7M NC AVG $13.2M Rank #7 / 97	$18.0M Facility $18.0M NC AVG $4.9M Rank #7 / 97	38.5% Facility 38.5% NC AVG 39.8% Rank #78 / 97	345199
Brookdale Carriage Club Providence	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Charlotte (Olde Providence North)	77 Facility 77 NC AVG 72 Rank #168 / 390	71.5% Facility 71.5% NC AVG 76.4% Rank #140 / 264	-6%	8.12 Facility 8.12 NC AVG 3.98 Rank #3 / 90	+78%	+104%	$0 Facility $0 NC AVG $74.6k Rank #1 / 97	11 Facility 11 NC AVG 20.9 Rank #35 / 95	3.7 Facility 3.7 NC AVG 5.0 Rank #38 / 95	-	7	A+	12 Facility 12 NC AVG 33 Rank #440 / 572	Bkd Fm Holding Company LLC	$7.1M Facility $7.1M NC AVG $13.2M Rank #92 / 97	$8.1M Facility $8.1M NC AVG $4.9M Rank #38 / 97	114.8% Facility 114.8% NC AVG 39.8% Rank #1 / 97	345482
Pineville Rehabilitation & Living Center	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Pineville (Lakeview Drive)	106 Facility 106 NC AVG 72 Rank #68 / 390	-	-	3.96 Facility 3.96 NC AVG 3.98 Rank #39 / 90	+39%	0%	$15.5k Facility $15.5k NC AVG $74.6k Rank #85 / 97	45 Facility 45 NC AVG 20.9 Rank #89 / 95	9.0 Facility 9.0 NC AVG 5.0 Rank #91 / 95	3	96	A+	25 Facility 25 NC AVG 33 Rank #346 / 572	Ncnh Holdings LLC	$12.1M Facility $12.1M NC AVG $13.2M Rank #67 / 97	$5.7M Facility $5.7M NC AVG $4.9M Rank #69 / 97	47% Facility 47% NC AVG 39.8% Rank #39 / 97	345415
Walnut Ridge	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Walnut Cove (Windmill Street)	63 Facility 63 NC AVG 72 Rank #224 / 390	100.0% Facility 100.0% NC AVG 76.4% Rank #1 / 264	+31%	3.12 Facility 3.12 NC AVG 3.98 Rank #87 / 90	-50%	-22%	$40.1k Facility $40.1k NC AVG $74.6k Rank #77 / 97	23 Facility 23 NC AVG 20.9 Rank #67 / 95	4.6 Facility 4.6 NC AVG 5.0 Rank #52 / 95	3	63	A+	50 Facility 50 NC AVG 33 Rank #149 / 572	Nita Davis	$12.9M Facility $12.9M NC AVG $13.2M Rank #62 / 97	$3.9M Facility $3.9M NC AVG $4.9M Rank #90 / 97	29.9% Facility 29.9% NC AVG 39.8% Rank #93 / 97	345089

Nursing Home Explorer

Is Cleveland House in a walkable area?

Cleveland House has a walk score of 73. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Cleveland House?

According to NC state health department records, Cleveland House's license number is HAL-023-045.

What is the overall rating for Cleveland House?

Cleveland House received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

How many beds does Cleveland House have?

Cleveland House has 72 beds.

Are there photos of Cleveland House?

Yes — there is 1 photo of Cleveland House in the photo gallery on this page.

What is the address of Cleveland House?

Cleveland House is located at 950 Hardin Drive Shelby, NC 28150.

What is the phone number of Cleveland House?

(704) 480-9800 will put you in contact with the team at Cleveland House.

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