1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Surrounded by convenient local amenities in Flourtown, PA, Complete Care at Harston Hall is a distinct community that offers short-term rehabilitation and long-term care. Residents here receive top-notch care and support for their special needs with the community’s comprehensive care options, which include memory care, hospice care, wound care, cardiac care, and other specialized care. With beautifully furnished accommodations in a nurturing environment, residents will surely feel at ease.
Fun activities and engaging programs are also conducted to keep residents socially engaged and active. Mealtimes are also something to look forward to, with delicious and healthy restaurant-style dining that aims to satisfy residents’ dietary needs and preferences. The community is good for those seeking care to jump back into their lives and live their golden years with a little less worry.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 148th out of 207 homes in Pennsylvania for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 36m per day | ▼ 24% State avg: 47m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 0m per day | ▲ 9% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 58m per day | ▼ 11% State avg: 2h 12m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 14m per day | ▼ 8% State avg: 3h 31m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 47% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 19m per day | ▼ 43% State avg: 33m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
25% fewer staff per resident than Pennsylvania average
6% better than Pennsylvania average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursAssists with medical care and medications.
All 30 LPN Staff are full-time employees. No contractors work on this role.
30
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursHelps with daily care and mobility.
All 57 CNA Staff are full-time employees. No contractors work on this role.
57
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,380 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 57 | 0 | 57 | 18,586 | 92 | 100% | 8.4 |
| Licensed Practical Nurse | 30 | 0 | 30 | 9,045 | 92 | 100% | 9.3 |
| Clinical Nurse Specialist | 15 | 0 | 15 | 4,224 | 92 | 100% | 7.5 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,041 | 84 | 91% | 7.1 |
| Registered Nurse | 4 | 0 | 4 | 923 | 66 | 72% | 10.1 |
| Dietitian | 4 | 0 | 4 | 540 | 65 | 71% | 7.7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 504 | 60 | 65% | 7.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 502 | 69 | 75% | 7.1 |
| Nurse Practitioner | 1 | 0 | 1 | 492 | 61 | 66% | 8.1 |
| Speech Language Pathologist | 0 | 2 | 2 | 491 | 63 | 68% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 488 | 62 | 67% | 7.9 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 450 | 59 | 64% | 7.5 |
| Qualified Social Worker | 0 | 3 | 3 | 435 | 60 | 65% | 7.2 |
| Dental Services Staff | 8 | 0 | 8 | 273 | 45 | 49% | 4.7 |
| Occupational Therapy Aide | 8 | 0 | 8 | 129 | 4 | 4% | 7.2 |
| Other Social Services Staff | 2 | 0 | 2 | 25 | 3 | 3% | 6.3 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
71% lower than Pennsylvania averagePennsylvania average: $59K
In line with Pennsylvania averagePennsylvania average: 2.1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Pennsylvania averagePennsylvania average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 21, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 21, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.5
32% better than Pennsylvania averagePennsylvania average: 11.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.1
23% better than Pennsylvania averagePennsylvania average: 22.2
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
12.4%
35% better than Pennsylvania averagePennsylvania average: 19.0%
Percent of long-stay residents whose ability to move independently worsened
11.2%
47% better than Pennsylvania averagePennsylvania average: 21.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.8%
In line with Pennsylvania averagePennsylvania average: 26.7%
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
39% better than Pennsylvania averagePennsylvania average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
2.9%
47% better than Pennsylvania averagePennsylvania average: 5.5%
Percent of long-stay residents with a urinary tract infection
0.3%
86% better than Pennsylvania averagePennsylvania average: 1.8%
Percent of long-stay residents who lose too much weight
9.2%
38% worse than Pennsylvania averagePennsylvania average: 6.6%
Percent of long-stay residents who have depressive symptoms
13.7%
149% worse than Pennsylvania averagePennsylvania average: 5.5%
Percent of long-stay residents who received an antipsychotic medication
8.4%
51% better than Pennsylvania averagePennsylvania average: 17.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
82.9%
5% worse than Pennsylvania averagePennsylvania average: 86.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
6% better than Pennsylvania averagePennsylvania average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
3.01
79% worse than Pennsylvania averagePennsylvania average: 1.68
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.69
208% worse than Pennsylvania averagePennsylvania average: 1.20
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
56.3%
18% worse than Pennsylvania averagePennsylvania average: 68.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Pennsylvania averagePennsylvania average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
51.4%
25% worse than Pennsylvania averagePennsylvania average: 68.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.3%
In line with Pennsylvania averagePennsylvania average: 23.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.7%
9% worse than Pennsylvania averagePennsylvania average: 9.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Pennsylvania averagePennsylvania average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
63.6%
19% better than Pennsylvania averagePennsylvania average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
47.4%
6% worse than Pennsylvania averagePennsylvania average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
22% of new residents, usually for short-term rehab.
54% of new residents, often for short stays.
25% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
109Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Harston Hall from 2012–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #139 / 209Payroll — State benchmarkedThis home is ranked 139th out of 209 homes in Pennsylvania. Shows total annual staff payroll benchmarked to the Pennsylvania average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #49 / 209Payroll % — State benchmarkedThis home is ranked 49th out of 209 homes in Pennsylvania. Shows payroll as a percentage of revenue versus the Pennsylvania average. Well-run Pennsylvania facilities typically land around 53–61% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Housing Options: Private / Semi-Private Rooms
Building Type: 3-story
Beauty Services
Recreational Activities
Most residents stay for extended periods and receive ongoing daily care.
Most new residents arrive under private pay (54% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.5 miles from city center
Estimated distance in miles from Flourtown's city center to Complete Care at Harston Hall's address, calculated via Google Maps.
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The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| The Hill at Whitemarsh | NH AL MC RC SNF | Lafayette Hill | 52
Facility
52
PA AVG
94
Rank
#431 / 555 |
48.1%
Facility
48.1%
PA AVG
78.7%
Rank
#447 / 518 | -39% | 5.46
Facility
5.46
PA AVG
4.15
Rank
#22 / 207 | +46% | +32% | $0
Facility
$0
PA AVG
$61.2k
Rank
#1 / 210 | 91
Facility
91
PA AVG
83
Rank
#112 / 460 | 6
Facility
6
PA AVG
31.3
Rank
#38 / 207 | 2.0
Facility
2.0
PA AVG
4.4
Rank
#31 / 207 | - | 25 | - |
0
Facility
0
PA AVG
46
Rank
#664 / 668 | Bruce Ficken | $8.2MFiscal year ending 12/2023
Facility
$8.2MFiscal year ending 12/2023
PA AVG
$32.8M
Rank
#17 / 209 | $19.4MFiscal year ending 12/2023
Facility
$19.4MFiscal year ending 12/2023
PA AVG
$6.7M
Rank
#21 / 209 | 237.4%Fiscal year ending 12/2023
Facility
237.4%Fiscal year ending 12/2023
PA AVG
40%
Rank
#172 / 209 | 396113 | ||||
| Complete Care at Harston Hall | NH HOS MC | Flourtown | 120
Facility
120
PA AVG
94
Rank
#127 / 555 |
93.8%
Facility
93.8%
PA AVG
78.7%
Rank
#26 / 518 | +19% | 3.79
Facility
3.79
PA AVG
4.15
Rank
#148 / 207 | -77% | -9% | $17.1k
Facility
$17.1k
PA AVG
$61.2k
Rank
#169 / 210 | - | 83
Facility
83
PA AVG
31.3
Rank
#204 / 207 | 11.9
Facility
11.9
PA AVG
4.4
Rank
#206 / 207 | - | 103 | - |
30
Facility
30
PA AVG
46
Rank
#468 / 668 | Pc Pa Opcos LLC | $14.3MFiscal year ending 12/2023
Facility
$14.3MFiscal year ending 12/2023
PA AVG
$32.8M
Rank
#156 / 209 | $7.1MFiscal year ending 12/2023
Facility
$7.1MFiscal year ending 12/2023
PA AVG
$6.7M
Rank
#139 / 209 | 49.7%Fiscal year ending 12/2023
Facility
49.7%Fiscal year ending 12/2023
PA AVG
40%
Rank
#49 / 209 | 395791 | ||||
| Wyndmoor Hills Rehabilitation and Nursing Center | NH SNF | Wyndmoor (Stenton Avenue) | 77
Facility
77
PA AVG
94
Rank
#315 / 555 |
70.8%
Facility
70.8%
PA AVG
78.7%
Rank
#265 / 518 | -10% | 3.37
Facility
3.37
PA AVG
4.15
Rank
#186 / 207 | +17% | -19% | $102.3k
Facility
$102.3k
PA AVG
$61.2k
Rank
#201 / 210 | - | 73
Facility
73
PA AVG
31.3
Rank
#201 / 207 | 4.9
Facility
4.9
PA AVG
4.4
Rank
#139 / 207 | 4 | 68 | - |
33
Facility
33
PA AVG
46
Rank
#437 / 668 | Bells Healthcare Management LLC | $7.4MFiscal year ending 12/2023
Facility
$7.4MFiscal year ending 12/2023
PA AVG
$32.8M
Rank
#194 / 209 | $5.0MFiscal year ending 12/2023
Facility
$5.0MFiscal year ending 12/2023
PA AVG
$6.7M
Rank
#186 / 209 | 66.7%Fiscal year ending 12/2023
Facility
66.7%Fiscal year ending 12/2023
PA AVG
40%
Rank
#21 / 209 | 396115 |
Complete Care at Harston Hall is located in Flourtown, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
Complete Care at Harston Hall is in the Flourtown neighborhood.
Complete Care at Harston Hall has a walk score of 30. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Complete Care at Harston Hall's occupancy is 93.8%.
Complete Care at Harston Hall is registered as a for-profit.
Yes — there are 6 photos of Complete Care at Harston Hall in the photo gallery on this page.
Complete Care at Harston Hall is located at 350 Haws Ln, Flourtown, PA 19031.
(215) 836-3200 will put you in contact with the team at Complete Care at Harston Hall.
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