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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Enjoy a truly comfortable living at Copper Trace Family-first Senior Living, located in Westfield, IN. This vibrant senior living community offers assisted living, rehabilitation, long-term care, and memory care services. Cozy and well-appointed accommodations are available for its residents. With a highly skilled and dedicated team, residents receive premium care services and prompt assistance to ensure their comfort and security within the community.
Residents can enjoy exceptional amenities and services, including daily restaurant-styled meals, housekeeping and maintenance services, scheduled transportation for outings and medical appointments, and personalized care plan assessments and development. They can also make new friends and participate in a variety of social, cultural, and educational activities. At Copper Trace Family-first Senior Living, seniors are assured of a wonderful living experience.
Daniel W. Moore is a licensed health facility administrator who has served as administrator of CarDon’s Health & Living Communities in Paoli, Sullivan, and Indianapolis. He coordinated the planning and construction of Bell Trace and Brookside Village in Jasper. Daniel currently serves as executive vice president of CarDon’s board of directors, bringing extensive leadership and development experience to the community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 49th out of 267 homes in Indiana.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 1m per day |
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
38% of new residents, usually for short-term rehab.
60% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #35 / 267Payroll — state benchmarkedThis home is ranked 35th out of 267 homes in Indiana.Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Lower than the Indiana average: 68.1%Copper Trace Family-first Senior Living is legally operated by Riverview Hospital, and administrated by Nancy Pollock.
Key information about the people who lead and staff this community.
Pets Allowed: Yes, Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Two-story
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
33 total visits · Indiana avg: 19
Ranked 345th of 388 in Indiana
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Indiana average: 5 complaints
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Indiana average: 34 citations
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Indiana average: 36 deficiencies
0.9 deficiencies per inspection
Indiana average: 5.1 deficiencies per inspection
The most recent inspection on April 29, 2025, found no deficiencies related to complaint investigations. Earlier inspections showed a mix of compliance and some deficiencies, including issues with medication administration, infection control, life safety code violations, and resident care preferences. Deficiencies often involved medication errors, documentation inaccuracies, fall prevention, and failure to follow care plans, with some substantiated complaints related to these areas. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows some improvement over time, with recent inspections consistently finding no deficiencies in complaint investigations and successful correction of prior issues.
Indiana average 6
Last Health inspection on Oct 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 18 citations resulted from standard inspections; and 7 of 18 resulted from complaint investigations.
100% better than Indiana averageIndiana average: 0.2
0
100% better than Indiana averageIndiana average: 0.6
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Oct 28, 2025
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Oct 28, 2025
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Feb 10, 2025
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jan 08, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Copper Trace Family-first Senior Living is located in Westfield, Indiana.
Here are the financial assistance programs available to residents in Indiana.
5.6 miles from city center
Estimated distance in miles from Westfield's city center to Copper Trace Family-first Senior Living's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
2838284% better than Indiana averageIndiana average ratio: 0.00:1
0% compared with Indiana averageIndiana average: 7.7 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Total hours from contractors
7,551 contractor hours this quarter
| Certified Nursing Assistant | 63 | 29 | 92 | 15,933 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 20 | 25 | 45 | 5,569 | 91 | 100% | 8.3 |
| Registered Nurse | 18 | 14 | 32 | 4,465 | 91 | 100% | 7.9 |
| Medication Aide/Technician | 16 | 20 | 36 | 3,810 | 91 | 100% | 8.1 |
| Other Dietary Services Staff | 10 | 0 | 10 | 3,202 | 91 | 100% | 7.2 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 2,268 | 80 | 88% | 8.8 |
| Speech Language Pathologist | 0 | 11 | 11 | 1,380 | 78 | 86% | 5.5 |
| Respiratory Therapy Technician | 0 | 7 | 7 | 1,183 | 89 | 98% | 6.1 |
| Dental Services Staff | 2 | 0 | 2 | 966 | 68 | 75% | 7.9 |
| Qualified Social Worker | 0 | 8 | 8 | 858 | 73 | 80% | 6.4 |
| RN Director of Nursing | 4 | 0 | 4 | 593 | 59 | 65% | 9.6 |
| Physical Therapy Assistant | 0 | 12 | 12 | 574 | 72 | 79% | 6 |
| Physical Therapy Aide | 0 | 7 | 7 | 519 | 66 | 73% | 7.2 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 116 | 58 | 64% | 2 |
| Qualified Activities Professional | 0 | 3 | 3 | 52 | 16 | 18% | 3.3 |
| Nurse Aide in Training | 1 | 0 | 1 | 31 | 5 | 5% | 6.3 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
99Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.1
13% worse than Indiana averageIndiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.0
5% worse than Indiana averageIndiana average: 17.1
Percent of long-stay residents whose need for help with daily activities has increased
16.2%
35% worse than Indiana averageIndiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
16.8%
17% worse than Indiana averageIndiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.9%
15% better than Indiana averageIndiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
8.3%
115% worse than Indiana averageIndiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
0.0%
100% better than Indiana averageIndiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
2.0%
65% worse than Indiana averageIndiana average: 1.2%
Percent of long-stay residents who lose too much weight
4.1%
28% better than Indiana averageIndiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
0.7%
97% better than Indiana averageIndiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
13.4%
8% worse than Indiana averageIndiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.4%
In line with Indiana averageIndiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
In line with Indiana averageIndiana average: 95.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.6%
7% better than Indiana averageIndiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
0.7%
48% better than Indiana averageIndiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.1%
12% better than Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
| Majestic Care of Carmel Assisted Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Carmel | 299 | Yes | 60 | 1 Bed / 2 Bed | 5 | 42.8% | A+ | John Seib | Pulaski Memorial Hospital | Jeffery Fish | 27 | 6 | 47 | 1.7 |
| Copper Trace Family-first Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westfield | 223 | Yes | 4 | 1 Bed / 2 Bed | 2 | 43.0% | - | Nancy Pollock | Riverview Hospital | Megan Gutierrez | 33 | 6 | 31 | 0.9 |
| Wellbrooke of Westfield |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westfield | 129 | No | 5 | 1 Bed / 2 Bed | 1 | 76.0% | - | Maggie Conner | Hancock Regional Hospital | Eslam Abusamra | 14 | 5 | 46 | 3.3 |
| Magnolia Springs Bridgewater |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Carmel (Carey Road) | - | Yes | 6 | 1 Bed / 2 Bed | - | - | - | - | - | - | 0 | 0 | 0 | - |
Historical financial and operational data for Copper Trace Family-first Senior Living based on CMS SNF Cost Reports.
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