Copper Trace Family-first Senior Living

Nursing Home, Assisted Living & Memory Care · Westfield, IN

CMS overall rating

1250 W 146Th St, Westfield, IN 46074 View map

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Copper Trace Family-first Senior Living accepts Medicare, Medicaid, and private pay.

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Copper Trace Family-first Senior Living accepts Medicare, Medicaid, and private pay.

Overview of Copper Trace Family-First Senior Living

Enjoy a truly comfortable living at Copper Trace Family-First Senior Living, located in Westfield, IN. This vibrant senior living community offers assisted living, rehabilitation, long-term care, and memory care services. Cozy and well-appointed accommodations are available for its residents. With a highly skilled and dedicated team, residents receive premium care services and prompt assistance to ensure their comfort and security within the community.

Residents can enjoy exceptional amenities and services, including daily restaurant-styled meals, housekeeping and maintenance services, scheduled transportation for outings and medical appointments, and personalized care plan assessments and development. They can also make new friends and participate in a variety of social, cultural, and educational activities. At Copper Trace Family-First Senior Living, seniors are assured of a wonderful living experience.

Facility Direct Line (317) 844-5050

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

4h 1m per day

vs avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	32m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	51m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 10m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 1m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	7m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	14m per day

Capacity and availability

73 days

223-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 4 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

43%

Lower than the Indiana average: 68.1%

Occupied beds

96 / 223

Average occupied beds in Indiana homes 70 beds

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Distinct Part

StatusActive

IssuanceOctober 1, 2024

ExpirationSeptember 30, 2026

License Number24-013556-2

Copper Trace Family-first Senior Living is legally operated by Riverview Hospital, and administered by Nancy Pollock.

Profit StatusGovernment

Medicare (SNF)

26 units

SNF/NF (Combined)

78 units

Residential

119 units

Total beds

223 units

Staffing

Key information about the people who lead and staff this community.

Director of NursingMegan Gutierrez

Rehabilitation Services

Memory Support

Fax(317) 844-5128

Since 2022 · 4 years of data 31 deficiencies 6 complaints 33 inspections

Inspection Score

3 points below the Indiana average for assisted living residences (83/100)

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Indiana state average

Overall vs. IN average

Latest Inspection April 29, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IN Average	vs. IN Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	31	36	This facility has 14% fewer total deficiencies than a typical Indiana assisted living residence (31 vs. IN avg 36).↓ 14% better Rank #171 / 386 Total deficiencies — State benchmarked This home is ranked 171st out of 386 homes in Indiana. Shows this facility's deficiencies compared to the Indiana average among 386 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Deficiencies per year Average deficiencies per year since 2022.	7.8	9	This facility has 13% fewer deficiencies per year than a typical Indiana assisted living residence (7.8 vs. IN avg 9).↓ 13% better
Deficiencies per inspection Average deficiencies per inspection.	0.9	1.9	This facility has 53% fewer deficiencies per inspection than a typical Indiana assisted living residence (0.9 vs. IN avg 1.9).↓ 53% better Rank #53 / 386 Deficiencies per inspection — State benchmarked This home is ranked 53rd out of 386 homes in Indiana. Shows this facility's deficiencies per inspection compared to the Indiana average among 386 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IN Average	vs. IN Avg
Total visits Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.	33	19	This facility has 74% more total visits than a typical Indiana assisted living residence (33 vs. IN avg 19).↑ 74% worse
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	10	7	This facility has 43% more inspections with deficiencies than a typical Indiana assisted living residence (10 vs. IN avg 7).↑ 43% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	30%	37%	This facility has 7 percentage points lower inspection deficiency rate than a typical Indiana assisted living residence (30% vs. IN avg 37%).↓ 7% better
Inspections Routine, scheduled inspections conducted by state regulators.	23	13	This facility has 77% more inspections than a typical Indiana assisted living residence (23 vs. IN avg 13).↑ 77% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	IN Average	vs. IN Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	6	5	This facility has 20% more total complaints than a typical Indiana assisted living residence (6 vs. IN avg 5).↑ 20% worse Rank #236 / 352 Total complaints — State benchmarked This home is ranked 236th out of 352 homes in Indiana. Shows this facility's total complaints compared to the Indiana average among 352 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2022.	1.5	1.3	This facility has 15% more complaints per year than a typical Indiana assisted living residence (1.5 vs. IN avg 1.3).↑ 15% worse
Complaint visits On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.	23	8	This facility has 188% more complaint visits than a typical Indiana assisted living residence (23 vs. IN avg 8).↑ 188% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on April 29, 2025 found no deficiencies related to three complaint investigations and confirmed compliance with all applicable regulations.
The February 10, 2025 complaint investigation substantiated a deficiency for failing to use a gait belt during resident transfer, resulting in a fall and femoral neck fracture.
Life Safety Code surveys in late 2024 and early 2025 cited repeated deficiencies in fire safety and equipment maintenance, including blocked electrical panels and improper appliance placement.

Show Inspection Reports

Inspections since 2022

Total health inspections 7

State average N/A

Last Health inspection on Oct 2025

Total health citations

State average N/A

Citations per inspection

2.57

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 18 citations resulted from standard inspections; and 7 of 18 resulted from complaint investigations.

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

18 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 4 years)

Resident Rights moderate citation Oct 28, 2025

Corrected

Resident Rights moderate citation Oct 28, 2025

Corrected

Quality of Care moderate citation Feb 10, 2025

Corrected

Pharmacy moderate citation Jan 08, 2025

Corrected

Total staff 201

Employees 148

Contractors 53

Staff to resident ratio 2.03 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 60

Average shift 7.7 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 42,584

Nursing staff breakdown

7.8 hours

8.4 hours

8.3 hours

Contractor staffing

4,684 contractor hours this quarter

Qualified Social Worker: 15 Physical Therapy Assistant: 11 Speech Language Pathologist: 9 Respiratory Therapy Technician: 5 Physical Therapy Aide: 5 Qualified Activities Professional: 3 Certified Nursing Assistant: 2 Licensed Practical Nurse: 1 Registered Nurse: 1 Medication Aide/Technician: 1

Staff by category


Certified Nursing Assistant	55	2	57	16,323	92	100%	8.3
Licensed Practical Nurse	24	1	25	7,654	92	100%	8.4
Medication Aide/Technician	15	1	16	3,742	92	100%	7.4
Other Dietary Services Staff	14	0	14	3,668	92	100%	7
Clinical Nurse Specialist	11	0	11	2,446	85	92%	8.8
Registered Nurse	17	1	18	2,018	89	97%	7.8
Speech Language Pathologist	0	9	9	1,289	77	84%	5.4
Respiratory Therapy Technician	0	5	5	1,057	80	87%	6
Dental Services Staff	2	0	2	911	66	72%	8.1
Qualified Social Worker	0	15	15	757	66	72%	6
Administrator	1	0	1	528	66	72%	8
Physical Therapy Assistant	0	11	11	517	75	82%	5.3
Dietitian	1	0	1	488	61	66%	8
Physical Therapy Aide	0	5	5	443	57	62%	7
Nurse Practitioner	1	0	1	440	55	60%	8
RN Director of Nursing	6	0	6	160	16	17%	5.3
Occupational Therapy Aide	1	0	1	122	61	66%	2
Qualified Activities Professional	0	3	3	22	7	8%	3.1

57 Certified Nursing Assistant

% of Days 100%

25 Licensed Practical Nurse

% of Days 100%

16 Medication Aide/Technician

% of Days 100%

14 Other Dietary Services Staff

% of Days 100%

11 Clinical Nurse Specialist

% of Days 92%

18 Registered Nurse

% of Days 97%

9 Speech Language Pathologist

% of Days 84%

5 Respiratory Therapy Technician

% of Days 87%

2 Dental Services Staff

% of Days 72%

15 Qualified Social Worker

% of Days 72%

1 Administrator

% of Days 72%

11 Physical Therapy Assistant

% of Days 82%

1 Dietitian

% of Days 66%

5 Physical Therapy Aide

% of Days 62%

1 Nurse Practitioner

% of Days 60%

6 RN Director of Nursing

% of Days 17%

1 Occupational Therapy Aide

% of Days 66%

3 Qualified Activities Professional

% of Days 8%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 9.1

13% worse than State average

State average: 8.0

Functional decline score 18.0

5% worse than State average

State average: 17.1

Long-stay resident measures

Need for Help with Daily Activities Increased 16.2%

35% worse than State average

State average: 12.0%

Walking Ability Worsened 16.8%

17% worse than State average

State average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence 20.9%

15% better than State average

State average: 24.6%

Falls with Major Injury 8.3%

115% worse than State average

State average: 3.9%

High Risk Residents with Pressure Ulcers 0.0%

100% better than State average

State average: 4.4%

Urinary Tract Infection 2.0%

65% worse than State average

State average: 1.2%

Lost Too Much Weight 4.1%

28% better than State average

State average: 5.7%

Depressive Symptoms 0.7%

97% better than State average

State average: 24.1%

Antipsychotic Use 13.4%

8% worse than State average

State average: 12.4%

Pneumococcal Vaccine 91.4%

In line with State average

State average: 93.7%

Influenza Vaccine 98.8%

In line with State average

State average: 95.4%

Short-stay resident measures

Pneumococcal Vaccine 87.6%

7% better than State average

State average: 81.7%

Antipsychotic medication increase 0.7%

48% better than State average

State average: 1.4%

Influenza Vaccine 88.1%

12% better than State average

State average: 79.0%

Breakdown by payment type

Medicare

38% of new residents, usually for short-term rehab.

Typical stay 26 days

Private pay

60% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 6 years

Total residents 99

Medicare

5.1% of residents

Medicaid

50.5% of residents

Private pay or other

44.4% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Copper Trace Family-first Senior Living from 2016–2023, based on CMS SNF Cost Reports.

Occupancy Rate 61.4% ↓ 15.8pp vs 2022

Net Patient Income $313.4K ↓ ~$199.6K vs 2022

Payroll Costs $7.9M ↑ ~$1.5M vs 2022

Operating Margin 1.9% ↓ 1.4pp vs 2022

Metric	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	58.7%	78.3%	75.8%	78.3%	73.2%	70.2%	77.2%	61.4%
Beds	176	176	176	176	176	176	176	223
Net Income	-$1,844,023	$464,645	$364,207	$370,072	$1,197,331	$632,408	$560,953	$356,116
Gross Revenue	$14,550,704	$13,982,905	$17,707,408	$18,013,495	$16,219,193	$18,244,271	$20,302,612	$21,742,108
Operating Expenses	$12,734,943	$9,449,269	$13,078,731	$13,347,745	$13,041,040	$13,607,025	$14,911,910	$16,101,187
Net Patient Income	-$2,018,453	$441,411	$344,108	$350,179	$211,318	$386,042	$512,954	$313,398
Net Patient Revenue	$10,716,490	$9,890,680	$13,422,839	$13,697,924	$13,252,358	$13,993,067	$15,424,864	$16,414,585
Payroll Costs	$5,990,218	$4,423,491	$6,108,031	$6,310,709	$5,996,232	$5,850,402	$6,384,595	$7,882,913
Operating Margin %	-18.8%	4.5%	2.6%	2.6%	1.6%	2.8%	3.3%	1.9%
Medicare %	12.1%	10.3%	6.6%	6.9%	6.1%	7.6%	8.6%	8.3%
Medicaid %	29.2%	29.0%	35.9%	34.1%	36.4%	39.8%	41.0%	38.6%
Private %	58.7%	60.7%	57.4%	59.0%	57.6%	52.6%	50.4%	53.1%
Net Patient Revenue/Day	$263	$263	$276	$272	$281	$310	$311	$328
Cost/Day	$312	$251	$269	$265	$277	$302	$301	$322
Avg Length of Stay	163.0 days	154.9 days	150.3 days	74.1 days	131.3 days	101.1 days	73.4 days	73.2 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$16.4M

Net patient income

$313.4K

Government Operated by federal authorities.

Net patient revenue

$16.4M

Net patient income

$313.4K

Other income

$42.7K

Payroll costs

$7.9M 48% of net patient revenue

Other operating costs

$8.2M

Total costs

$16.1M

What does this home offer?

Pets Allowed

Housing Options: 1 Bed / 2 Bed

Building Type: Two-story

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (60% of admissions), and a typical private pay stay runs around 3 - 4 months.

Coverage residents most often arrive under.

Medicare 38%

Private pay 60%

Medicaid 2%

Coverage residents most often leave under.

Medicare 32%

Private pay 59%

Medicaid 9%

Managed by Daniel W. Moore

Licensed Health Facility Administrator

Daniel W. Moore is a licensed health facility administrator who has served as administrator of CarDon’s Health & Living Communities in Paoli, Sullivan, and Indianapolis. He coordinated the planning and construction of Bell Trace and Brookside Village in Jasper. Daniel currently serves as executive vice president of CarDon’s board of directors, bringing extensive leadership and development experience to the community.

4.1 miles from city center Estimated distance in miles from Westfield's city center to Copper Trace Family-first Senior Living's address, calculated via Google Maps.

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The information below is reported by the Indiana Department of Health, Division of Long Term Care.


Copper Trace Family-first Senior Living	NH AL MC	Westfield	-	223	-	4	1 Bed / 2 Bed
Westminster Village Terre Haute	NH AL IL RC	Terre Haute	-	133	A+	21	1 Bed / 2 Bed
Christian Care Retirement Community	NH AL IL MC	Bluffton (Toll Gate Heights)	-	145	-	4	1 Bed / 2 Bed / 3 Bed
Majestic Care of Carmel Assisted Living	NH AL IL	Carmel	-	299	A+	60	Studio / 1 Bed / 2 Bed
Spring Mill Health Campus	NH AL MC NC	Merrillville	-	169	A+	25	Private Rooms / Semi-Private Rooms

Nursing Home Explorer

Who is the Director of Nursing at Copper Trace Family-first Senior Living?

Megan Gutierrez is the Director of Nursing at Copper Trace Family-first Senior Living.

Who is the owner of Copper Trace Family-first Senior Living?

Copper Trace Family-first Senior Living is legally operated by Riverview Hospital, and administered by Nancy Pollock.

Is Copper Trace Family-first Senior Living in a walkable area?

Copper Trace Family-first Senior Living has a walk score of 4. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Copper Trace Family-first Senior Living?

According to IN state health department records, Copper Trace Family-first Senior Living's license number is 24-013556-2.

When does Copper Trace Family-first Senior Living's license expire?

According to IN state health department records, Copper Trace Family-first Senior Living's license expires on September 30, 2026.

What is the occupancy rate at Copper Trace Family-first Senior Living?

Copper Trace Family-first Senior Living's occupancy is 43%.

Is Copper Trace Family-first Senior Living a government-operated facility?

Copper Trace Family-first Senior Living is a government-operated nursing facility in IN.

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Copper Trace Family-first Senior Living

Overview of Copper Trace Family-First Senior Living

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Leadership

Therapy & Rehabilitation

Additional Services

Contact Information

Contact Copper Trace Family-first Senior Living

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

57 Certified Nursing Assistant

25 Licensed Practical Nurse

16 Medication Aide/Technician

14 Other Dietary Services Staff

11 Clinical Nurse Specialist

18 Registered Nurse

9 Speech Language Pathologist

5 Respiratory Therapy Technician

2 Dental Services Staff

15 Qualified Social Worker

1 Administrator

11 Physical Therapy Assistant

1 Dietitian

5 Physical Therapy Aide

1 Nurse Practitioner

6 RN Director of Nursing

1 Occupational Therapy Aide

3 Qualified Activities Professional

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Primarily short stays

Admissions

Discharges

Managed by Daniel W. Moore

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