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Copper Trace Family-first Senior Living
Nursing Home, Assisted Living, Memory Care & Skilled Nursing · Westfield, IN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior view of Copper Trace Family-first Senior Living Aerial view of Copper Trace senior living facility Copper Trace Family-first Senior Living facility sign. Exterior view of Copper Trace Senior Living with signage Exterior view of the Copper Trace facility with trees Exterior view of Copper Trace senior living facility sign Exterior view of Copper Trace Family-first Senior Living Elegant common area with modern decor and fireplace Cozy common area with bookshelves and seating Bright and inviting common area with seating Common area with seating and wall art Patio seating area with umbrellas and tables Dessert cart filled with various pastries in a dining area Interior common area with seating and a piano Cozy interior view of a resident unit with kitchen and living area Common area within the senior living facility with tables and decor Outdoor area with tables and umbrellas in a senior living facility Dining room setup with tables and chairs Bright dining room set for meals with flowers. Bright common area with comfortable seating and decorations Cozy bedroom in a senior living facility Bright common area with seating and television Bright and cozy interior of a resident room A serene outdoor space with a pergola Cozy common area with seating and natural light Bright and welcoming common area with seating and decor Bright and welcoming common area with seating Bright common area with comfortable seating and decor Cozy common area with seating and a fireplace Bright therapy room with equipment and natural light Comfortable common area with seating and a fireplace Bright lobby area with peacock artwork Elegant dining room with tables set for dining Cozy interior corner with a sofa and decorative elements Cozy living room area with a bedroom visible Common area dining space with wood furniture A cozy private resident room with warm decor Bright common area with seating and natural light Close-up of a decorative tray with books in a common area Physical therapy area with exercise equipment Potted flowers on a covered patio with seating Dining table set for a meal in a bright dining room Cozy common area with seating and decor Cozy bedroom with decorated bed and lamp A cozy movie room with comfortable seating Accessible bathroom with modern fixtures and decor A beautifully set dining table in a senior living facility Cozy interior decor with lamp and plants Interior view of a resident's private room and bathroom Interior view of a resident room with furnishings Colorful flower pot on a porch with rocking chairs in background Outdoor dining table with flowers and water pitcher Delicious assortment of desserts displayed on a stand Well-equipped kitchen area with appliances

Copper Trace Family-first Senior Living

Nursing Home, Assisted Living, Memory Care & Skilled Nursing · Westfield, IN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1250 W 146Th St, Westfield, IN 46074 View map Calculator: See prices in your area
Copper Trace Family-first Senior Living accepts Medicare, Medicaid, and private pay.
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Copper Trace Family-first Senior Living accepts Medicare, Medicaid, and private pay.

Overview of Copper Trace Family-First Senior Living

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Enjoy a truly comfortable living at Copper Trace Family-First Senior Living, located in Westfield, IN. This vibrant senior living community offers assisted living, rehabilitation, long-term care, and memory care services. Cozy and well-appointed accommodations are available for its residents. With a highly skilled and dedicated team, residents receive premium care services and prompt assistance to ensure their comfort and security within the community.

Residents can enjoy exceptional amenities and services, including daily restaurant-styled meals, housekeeping and maintenance services, scheduled transportation for outings and medical appointments, and personalized care plan assessments and development. They can also make new friends and participate in a variety of social, cultural, and educational activities. At Copper Trace Family-First Senior Living, seniors are assured of a wonderful living experience.

Facility Direct Line (317) 844-5050
Facility Direct Line (317) 844-5050
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 2.8% Below IN avg. ▼ 2.8% Below IN avg.IN average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 6.8% Above IN avg. ▲ 6.8% Above IN avg.IN average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 22.0% Above IN avg. ▲ 22.0% Above IN avg.IN average: 2.5Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 2.2% Below IN avg. ▼ 2.2% Below IN avg.IN average: 4.1Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Indiana averages

Rank #57 / 275Nurse hours — State benchmarkedThis home is ranked 57th out of 275 homes we track in Indiana for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Indiana average, with a ranking across 275 Indiana facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 57th out of 275 homes we track in Indiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

3h 56m

14% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
40m
+9% State avg: 37m per day · National avg: 42m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
52m
+20% State avg: 44m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 23m
+15% State avg: 2h 5m per day · National avg: 2h 24m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
3h 26m
+14% State avg: 3h 1m per day · National avg: 3h 30m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
7m
+78% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
16m
−42% State avg: 28m per day · National avg: 29m per day

1 of 6 metrics below state avg

Standout metric: Physical Therapist is +78% above Indiana average

By The Numbers

Community insights.

Bed count Info A large-scale community that may provide a wide range of amenities, services, and structured programs. 223 Rank #22 / 431Bed count — State benchmarkedThis home is ranked 22nd out of 431 homes we track in Indiana for bed count. Shows this facility's certified or reported bed count compared to other Indiana facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking. 223-bed community

High-capacity home · May provide extensive amenities, services and programs.

Years of operating Info A newer community that may feature more recent facilities and programs. Rank #156 / 417Years in operation — State benchmarkedThis home is ranked 156th out of 417 homes we track in Indiana for years in operation. Shows how long this facility has been in operation compared to other Indiana facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
1 year
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #526 / 551Walk Score — State benchmarkedThis home is ranked 526th out of 551 homes we track in Indiana for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Indiana facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
4 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #372 / 410Occupancy rate — State benchmarkedThis home is ranked 372nd out of 410 homes we track in Indiana for occupancy. Shows this facility's occupancy rate versus the Indiana average, with its Statewide rank out of 410. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
43% This home usually has availability 43%
Lower than the Indiana average: 68.1%
Occupied beds
96 / 223
Average occupied beds in Indiana homes 70 beds
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
73 days

About this community

License Details

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Distinct Part
StatusActive
IssuanceOctober 1, 2024
ExpirationSeptember 30, 2026
License Number24-013556-2

Ownership & Operating Entity

Copper Trace Family-first Senior Living is legally operated by Riverview Hospital, and administered by Nancy Pollock.

Type Of Units

Medicare (SNF)
26 units
SNF/NF (Combined)
78 units
Residential
119 units
Total beds
223 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of NursingMegan Gutierrez

Therapy & Rehabilitation

1 service
Rehabilitation Services

Additional Services

1 service
Memory Support

Contact Information

Fax(317) 844-5128

Contact Copper Trace Family-first Senior Living

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. IN average 3 Worse Metrics worse than Indiana average:
• Inspections with deficiencies (43% above)
• Total complaints (20% above)
• Complaints per year (15% above) 1 At Avg Metrics at Indiana average:
• Total deficiencies (at IN avg) 2 Better Metrics better than Indiana average:
• Deficiencies per inspection (43% below)
• Inspection deficiency rate (26% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityIN Averagevs. IN Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 3333 This facility has total deficiencies in line with the Indiana average (33 vs. IN avg 33).— At avg Rank #207 / 318 Total deficiencies — State benchmarked This home is ranked 207th out of 318 homes we track in Indiana for deficiencies. Shows this facility's deficiencies compared to the Indiana average among 318 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Deficiencies per inspection Info Average deficiencies per inspection. 1.42.47 This facility has 43% fewer deficiencies per inspection than a typical Indiana nursing home (1.4 vs. IN avg 2.47).↓ 43% better Rank #84 / 309 Deficiencies per inspection — State benchmarked This home is ranked 84th out of 309 homes we track in Indiana for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Indiana average among 309 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityIN Averagevs. IN Avg
Total visits Info Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits. 2319 This facility has had 21% more total visits than the Indiana average (23 vs. IN avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↑ 21% more
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 107 This facility has 43% more inspections with deficiencies than a typical Indiana nursing home (10 vs. IN avg 7).↑ 43% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 43%58% This facility has 15 percentage points lower inspection deficiency rate than a typical Indiana nursing home (43% vs. IN avg 58%).↓ 15% better
Inspections Info Routine, scheduled inspections conducted by state regulators. 2313 This facility has had 77% more inspections than the Indiana average (23 vs. IN avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↑ 77% more

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityIN Averagevs. IN Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 65 This facility has 20% more total complaints than a typical Indiana nursing home (6 vs. IN avg 5).↑ 20% worse Rank #202 / 290 Total complaints — State benchmarked This home is ranked 202nd out of 290 homes we track in Indiana for total complaints. Shows this facility's total complaints compared to the Indiana average among 290 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2022. 1.51.3 This facility has 15% more complaints per year than a typical Indiana nursing home (1.5 vs. IN avg 1.3).↑ 15% worse
Complaint visits Info On-site visits triggered by formal complaints. Formal complaints can result in multiple visits. 238 This facility has had 188% more complaint visits than the Indiana average (23 vs. IN avg 8). More inspections can mean more regulatory scrutiny rather than worse care.↑ 188% more
Show Inspection Reports

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2022 · 4 years of data
Total health inspections 7

State average 6

Last Health inspection on Oct 2025

Total health citations
18 Rank #109 / 278Health citations — State benchmarkedThis home is ranked 109th out of 278 homes we track in Indiana for health citations. Shows this facility's total health deficiency citations benchmarked to the Indiana State average, with a ranking across all 278 IN facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 25

Citations per inspection
2.57 Rank #58 / 278Citations per inspection — State benchmarkedThis home is ranked 58th out of 278 homes we track in Indiana for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Indiana mean across 278 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 4.12

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 18 citations resulted from standard inspections; and 7 of 18 resulted from complaint investigations.

Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than State average

State average: 0.2

Serious health citations
0
100% better than State average

State average: 0.6

0 critical citations State average: 0.2
0 serious citations State average: 0.6
18 moderate citations State average: 23.8
0 minor citations State average: 0.4
Citations history (last 4 years)
Resident Rights moderate citation Oct 28, 2025
Corrected
Resident Rights moderate citation Oct 28, 2025
Corrected
Quality of Care moderate citation Feb 10, 2025
Corrected
Pharmacy moderate citation Jan 08, 2025
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 201
Employees 148
Contractors 53
Staff to resident ratio 2.03 : 1
2030203% more staff per resident than Indiana average
Indiana average ratio: 0.00 : 1 Indiana average ratio: 0.00 : 1See full Indiana ranking
Avg staff/day 60
Average shift 7.7 hours
0% compared with Indiana average
Indiana average: 7.7 hours Indiana average shift: 7.7 hoursSee full Indiana ranking
Total staff hours (quarter) 42,584

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 18 total: 17 full-time employees and 1 contractor. 18
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 25 total: 24 full-time employees and 1 contractor. 25
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 57 total: 55 full-time employees and 2 contractors. 57
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

11%

4,684 contractor hours this quarter

Qualified Social Worker: 15 Physical Therapy Assistant: 11 Speech Language Pathologist: 9 Respiratory Therapy Technician: 5 Physical Therapy Aide: 5 Qualified Activities Professional: 3 Certified Nursing Assistant: 2 Licensed Practical Nurse: 1 Registered Nurse: 1 Medication Aide/Technician: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant5525716,32392100%8.3
Licensed Practical Nurse241257,65492100%8.4
Medication Aide/Technician151163,74292100%7.4
Other Dietary Services Staff140143,66892100%7
Clinical Nurse Specialist110112,4468592%8.8
Registered Nurse171182,0188997%7.8
Speech Language Pathologist0991,2897784%5.4
Respiratory Therapy Technician0551,0578087%6
Dental Services Staff2029116672%8.1
Qualified Social Worker015157576672%6
Administrator1015286672%8
Physical Therapy Assistant011115177582%5.3
Dietitian1014886166%8
Physical Therapy Aide0554435762%7
Nurse Practitioner1014405560%8
RN Director of Nursing6061601617%5.3
Occupational Therapy Aide1011226166%2
Qualified Activities Professional0332278%3.1
57 Certified Nursing Assistant
% of Days 100%
25 Licensed Practical Nurse
% of Days 100%
16 Medication Aide/Technician
% of Days 100%
14 Other Dietary Services Staff
% of Days 100%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 9.1
13% worse than Indiana average

Indiana average: 8.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 18.0
5% worse than Indiana average

Indiana average: 17.1

Long-stay resident measures
Above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 16.2%
35% worse than Indiana average

Indiana average: 12.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.8%
17% worse than Indiana average

Indiana average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 20.9%
15% better than Indiana average

Indiana average: 24.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 8.3%
115% worse than Indiana average

Indiana average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 0.0%
100% better than Indiana average

Indiana average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.0%
65% worse than Indiana average

Indiana average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.1%
28% better than Indiana average

Indiana average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.7%
97% better than Indiana average

Indiana average: 24.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 13.4%
8% worse than Indiana average

Indiana average: 12.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 91.4%
In line with Indiana average

Indiana average: 93.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.8%
In line with Indiana average

Indiana average: 95.4%

Short-stay resident measures
Above average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 87.6%
7% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.7%
48% better than Indiana average

Indiana average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 88.1%
12% better than Indiana average

Indiana average: 79.0%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

38% of new residents, usually for short-term rehab.

Typical stay 26 days

Private pay

60% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 6 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 99
Medicare
5
5.1% of residents
Medicaid
50
50.5% of residents
Private pay or other
44
44.4% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Government
Operated by federal authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$16.4M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$313.4K
Government Operated by federal authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$16.4M Rank #28 / 268Net patient revenue — State benchmarkedThis home is ranked 28th out of 268 homes we track in Indiana. Shows this facility's net patient revenue compared to the Indiana average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$313.4K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$42.7K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #31 / 268Payroll costs — State benchmarkedThis home is ranked 31st out of 268 homes we track in Indiana. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Indiana average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$7.9M 48% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #150 / 268Payroll % of net patient revenue — State benchmarkedThis home is ranked 150th out of 268 homes we track in Indiana. Shows payroll as a percentage of net patient revenue versus the Indiana average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$8.2M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$16.1M
How we calculate these figures

This home is administered by Nancy Pollock.

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 155841

Show certification details

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Two-story

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (60% of admissions), and a typical private pay stay runs around 3 - 4 months.

Admissions
427 total

Coverage residents most often arrive under.

Medicare 38%
Private pay 60%
Medicaid 2%
Discharges
499 total

Coverage residents most often leave under.

Medicare 32%
Private pay 59%
Medicaid 9%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Managed by Daniel W. Moore

Licensed Health Facility Administrator

Daniel W. Moore is a licensed health facility administrator who has served as administrator of CarDon’s Health & Living Communities in Paoli, Sullivan, and Indianapolis. He coordinated the planning and construction of Bell Trace and Brookside Village in Jasper. Daniel currently serves as executive vice president of CarDon’s board of directors, bringing extensive leadership and development experience to the community.

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Address 4.1 miles from city center Info Estimated distance in miles from Westfield's city center to Copper Trace Family-first Senior Living's address, calculated via Google Maps.

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Compare Nursing Homes around the area

Info below is compiled from CMS reports & the IN Dept. of Health (IDOH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Indiana average is: 51.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Westminster Village Muncie ★ ★ ★ ★ ★
NH
AL
IL
SNF
Muncie
303
Facility 303
IN AVG 116
Rank #5 / 431
83.8%
Facility 83.8%
IN AVG 66.9%
Rank #75 / 410
+25%
4.67
Facility 4.67
IN AVG 3.44
Rank #18 / 275
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ +3%+36%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
12
Facility 12
IN AVG 25.0
Rank #50 / 278
3.0
Facility 3.0
IN AVG 4.1
Rank #80 / 278
-254A+
6
Facility 6
IN AVG 40
Rank #508 / 551
Mary Crutcher
$14.5MFiscal year ending 06/2024
Facility $14.5MFiscal year ending 06/2024
IN AVG $10.5M
Rank #51 / 268
$10.2MFiscal year ending 06/2024
Facility $10.2MFiscal year ending 06/2024
IN AVG $5.2M
Rank #14 / 268
70.4%Fiscal year ending 06/2024
Facility 70.4%Fiscal year ending 06/2024
IN AVG 51.1%
Rank #13 / 268
155170
Lutheran Life Villages ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Kendallville
99
Facility 99
IN AVG 116
Rank #251 / 431
76.8%
Facility 76.8%
IN AVG 66.9%
Rank #125 / 410
+15%
4.17
Facility 4.17
IN AVG 3.44
Rank #39 / 275
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +28%+21%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
7
Facility 7
IN AVG 25.0
Rank #22 / 278
2.3
Facility 2.3
IN AVG 4.1
Rank #39 / 278
-76-
71
Facility 71
IN AVG 40
Rank #62 / 551
Alexander Kiefer
$8.8MFiscal year ending 12/2023
Facility $8.8MFiscal year ending 12/2023
IN AVG $10.5M
Rank #162 / 268
$5.2MFiscal year ending 12/2023
Facility $5.2MFiscal year ending 12/2023
IN AVG $5.2M
Rank #116 / 268
59.1%Fiscal year ending 12/2023
Facility 59.1%Fiscal year ending 12/2023
IN AVG 51.1%
Rank #47 / 268
155744
Christian Care Retirement Community ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Bluffton (Toll Gate Heights)
145
Facility 145
IN AVG 116
Rank #100 / 431
40.0%
Facility 40.0%
IN AVG 66.9%
Rank #386 / 410
-40%
4.97
Facility 4.97
IN AVG 3.44
Rank #14 / 275
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ +7%+45%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
2
Facility 2
IN AVG 25.0
Rank #2 / 278
1.0
Facility 1.0
IN AVG 4.1
Rank #1 / 278
-58-
4
Facility 4
IN AVG 40
Rank #526 / 551
Leon Gerber
$6.9MFiscal year ending 12/2023
Facility $6.9MFiscal year ending 12/2023
IN AVG $10.5M
Rank #198 / 268
$5.7MFiscal year ending 12/2023
Facility $5.7MFiscal year ending 12/2023
IN AVG $5.2M
Rank #87 / 268
83.2%Fiscal year ending 12/2023
Facility 83.2%Fiscal year ending 12/2023
IN AVG 51.1%
Rank #5 / 268
155701
Mount Vernon Nursing and Rehabilitation ★ ★ ★ ★ ★
NH
AL
MC
SNF
Mount Vernon
66
Facility 66
IN AVG 116
Rank #353 / 431
77.3%
Facility 77.3%
IN AVG 66.9%
Rank #118 / 410
+16%
3.40
Facility 3.40
IN AVG 3.44
Rank #121 / 275
 ★ ★ ★ ★ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ -16%-1%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
12
Facility 12
IN AVG 25.0
Rank #50 / 278
4.0
Facility 4.0
IN AVG 4.1
Rank #149 / 278
-51-
62
Facility 62
IN AVG 40
Rank #131 / 551
Brian Bailey
$7.0MFiscal year ending 12/2023
Facility $7.0MFiscal year ending 12/2023
IN AVG $10.5M
Rank #197 / 268
$4.2MFiscal year ending 12/2023
Facility $4.2MFiscal year ending 12/2023
IN AVG $5.2M
Rank #162 / 268
59.5%Fiscal year ending 12/2023
Facility 59.5%Fiscal year ending 12/2023
IN AVG 51.1%
Rank #44 / 268
155342
Copper Trace Family-first Senior Living ★ ★ ★ ☆ ☆
NH
AL
MC
SNF
Westfield
223
Facility 223
IN AVG 116
Rank #22 / 431
43.0%
Facility 43.0%
IN AVG 66.9%
Rank #372 / 410
-36%
3.93
Facility 3.93
IN AVG 3.44
Rank #57 / 275
 ★ ★ ★ ☆ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ☆ -8%+14%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
18
Facility 18
IN AVG 25.0
Rank #109 / 278
2.6
Facility 2.6
IN AVG 4.1
Rank #58 / 278
-96-
4
Facility 4
IN AVG 40
Rank #526 / 551
Riverview Hospital
$16.4MFiscal year ending 12/2023
Facility $16.4MFiscal year ending 12/2023
IN AVG $10.5M
Rank #28 / 268
$7.9MFiscal year ending 12/2023
Facility $7.9MFiscal year ending 12/2023
IN AVG $5.2M
Rank #31 / 268
48%Fiscal year ending 12/2023
Facility 48%Fiscal year ending 12/2023
IN AVG 51.1%
Rank #150 / 268
155841
Nursing Home Explorer

Frequently Asked Questions about Copper Trace Family-first Senior Living

Who is the Director of Nursing at Copper Trace Family-first Senior Living?

Megan Gutierrez is the Director of Nursing at Copper Trace Family-first Senior Living.

Who is the owner of Copper Trace Family-first Senior Living?

Copper Trace Family-first Senior Living is legally operated by Riverview Hospital, and administered by Nancy Pollock.

Is Copper Trace Family-first Senior Living in a walkable area?

Copper Trace Family-first Senior Living has a walk score of 4. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Copper Trace Family-first Senior Living?

According to IN state health department records, Copper Trace Family-first Senior Living's license number is 24-013556-2.

When does Copper Trace Family-first Senior Living's license expire?

According to IN state health department records, Copper Trace Family-first Senior Living's license expires on September 30, 2026.

What is the occupancy rate at Copper Trace Family-first Senior Living?

Copper Trace Family-first Senior Living's occupancy is 43%.

How long has Copper Trace Family-first Senior Living been in business?

Copper Trace Family-first Senior Living has been operating for approximately 1 year, based on available licensing and registration records.

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