Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (38% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coronado Care Center sits in Portales, in the southeastern quadrant of New Mexico where the High Plains landscape dominates. The facility is at 1604 West 18th Street in a moderately walkable neighborhood (Walk Score 55), which means visiting family members can accomplish some tasks on foot without necessarily needing a car for every errand. It’s practical walkability rather than urban walkability, but it’s better than the car-dependent settings that characterize many rural nursing homes.
The 80-bed facility runs at 95% occupancy. In the nursing home market, consistent high occupancy signals either a facility with a strong reputation and good discharge planning or a market with limited alternatives. In Portales, it’s likely both.
The 118-day average length of stay distinguishes Coronado Care from facilities oriented toward rapid post-acute throughput. The resident population is more settled than what you’d find in a facility built around short-term rehabilitation.
Staffing reflects that stability. Residents receive 3 hours and 33 minutes of total nursing care daily. That breaks down to 32 minutes of registered nurse time, 32 minutes of nurse aide support, and 27 minutes of LPN work per resident per day.
Coronado Care’s symmetry suggests a facility serving people whose needs aren’t primarily acute medical complexity and aren’t primarily physical rehabilitation. An on-site doctor and 24-hour nursing staff maintain the baseline medical oversight. Rehabilitation services and respite care are available when needed.
Dietary management accommodates both medical restrictions and faith-based preferences. Social services are on-site. No pets. Medicare, Medicaid, and private pay all fit into the payment structure, which eliminates one tier of complexity for families navigating financing and coverage.
The 95% occupancy combined with 118-day average stay creates a picture of operational stability. Coronado Care is a facility with sustainable demand and a resident population that stays put long enough to establish real relationships with staff and community.
Coronado Care Center is administered by Melissa Seratt.
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
Deficiencies
| This Facility | NM Average | vs. NM Avg |
|---|---|---|---|
|
Total deficiencies
| 27 | 30 | This facility has 10% fewer total deficiencies than a typical New Mexico assisted living residence (27 vs. NM avg 30).↓ 10% better |
|
Deficiencies per year
| 9 | 10 | This facility has 10% fewer deficiencies per year than a typical New Mexico assisted living residence (9 vs. NM avg 10).↓ 10% better |
State average N/A
Last Health inspection on Jun 2025
State average N/A
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 28 citations resulted from standard inspections.
State average: N/A
State average: N/A
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
Assists with medical care and medications.
Helps with daily care and mobility.
Total hours from contractors
32 contractor hours this quarter
| Certified Nursing Assistant | 46 | 0 | 46 | 15,102 | 92 | 100% | 8.8 |
| Licensed Practical Nurse | 8 | 0 | 8 | 2,733 | 92 | 100% | 9.4 |
| Physical Therapist | 5 | 0 | 5 | 2,092 | 92 | 100% | 7.5 |
| Registered Nurse | 8 | 0 | 8 | 2,047 | 91 | 99% | 9.6 |
| Medication Aide/Technician | 3 | 0 | 3 | 1,390 | 92 | 100% | 8 |
| Physical Therapy Aide | 3 | 0 | 3 | 899 | 66 | 72% | 7.6 |
| Other Dietary Services Staff | 5 | 0 | 5 | 786 | 79 | 86% | 5.7 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 760 | 75 | 82% | 8.7 |
| Qualified Social Worker | 2 | 0 | 2 | 666 | 73 | 79% | 5.5 |
| RN Director of Nursing | 2 | 0 | 2 | 655 | 53 | 58% | 9.2 |
| Therapeutic Recreation Specialist | 2 | 0 | 2 | 570 | 68 | 74% | 5.3 |
| Occupational Therapy Aide | 1 | 0 | 1 | 552 | 68 | 74% | 8.1 |
| Administrator | 1 | 0 | 1 | 547 | 64 | 70% | 8.5 |
| Nurse Practitioner | 1 | 0 | 1 | 519 | 61 | 66% | 8.5 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 508 | 66 | 72% | 5.4 |
| Nurse Aide in Training | 1 | 0 | 1 | 495 | 54 | 59% | 9.2 |
| Dietitian | 1 | 0 | 1 | 435 | 62 | 67% | 7 |
| Mental Health Service Worker | 1 | 0 | 1 | 434 | 51 | 55% | 8.5 |
| Physical Therapy Assistant | 3 | 0 | 3 | 86 | 44 | 48% | 1.8 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 32 | 5 | 5% | 5.4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
38% of new residents, usually for short-term rehab.
32% of new residents, often for short stays.
30% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for Coronado Care Center from 2011–2024, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 08/2024.
Based on CMS SNF Cost Report for fiscal year ending in 08/2024.
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (38% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from Portales's city center to Coronado Care Center's address, calculated via Google Maps.
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The information below is reported by the New Mexico Department of Health, Division of Health Improvement.
| Retirement Ranch | NH HOS MC RC SNF | Clovis | - | 104 | A+ | 14 | - |
| Advanced Health Care of Albuquerque | NH SNF | Albuquerque (Duke City Industrial Area) | - | 47 | - | 62 | - |
| San Juan Care Center | NH PC SNF | Farmington | - | 93 | - | 71 | - |
| Cedar Ridge Inn | NH SNF | Trail Farmington | - | 101 | A+ | 71 | - |
| Coronado Care Center | NH PC SNF | Portales | - | 80 | - | 55 | - |
Coronado Care Center has a walk score of 55. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Coronado Care Center's occupancy is 95%.
No, Coronado Care Center has a no-pet policy.
Coronado Care Center is registered as a for-profit in NM.
Melissa Seratt is the administrator of Coronado Care Center.
Coronado Care Center has 80 beds.
Yes — there are 2 photos of Coronado Care Center in the photo gallery on this page.
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