Occupancy rate
45%
Lower than the Indiana average: 68.1%Country Charm
Assisted Living · Greenwood, IN
Country Charm
Assisted Living · Greenwood, IN
Nestled in the idyllic town of Greenwood, IN, the Country Charm is an enticing senior living community that provides assisted living services. Spacious and comfortable accommodations with varying floor plans are available and tailored to the needs of its residents. The community ensures round-the-clock care and support to provide the highest quality of service that every senior deserves.
Having a highly skilled and dedicated time, the community offers top-of-the-line amenities and services including 3 delectable and healthy meals daily, housekeeping and linen services, emergency call systems in all apartments, regular personal care assessments, medication administration and reminders, incontinence care, and scheduled transportation. Participate in a full calendar of social activities and community events to boost social engagement and life enrichment. At Country Charm, seniors can enjoy a living experience worth remembering.
166-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
2 years in operation
A newer community that may feature more recent facilities and programs.
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
Lower than the Indiana average: 68.1%Occupied beds
75 / 166
Average residents per home in Indiana
70 per day
Facility TypeAssisted Living / Residential Care Facility (rcf)
IssuanceJanuary 10, 2024
ExpirationSeptember 30, 2025
License Number24-011478-1
Country Charm is legally operated by Csl White River Llc, and administrated by Angela Sortore.
Profit StatusProfit
Residential
166 units
Total beds
166 units
Staffing
Key information about the people who lead and staff this community.
Director of NursingTONI VOGEL
Fax(317) 882-3606
What does this home offer?
Pets Allowed
Housing Options: Studio / 1 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at Country Charm
Assisted Living
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Since 2022 · 4 years of data
8 deficiencies
2 complaints
11 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. Indiana state average
Overall vs. IN average
1 Worse
Metrics worse than Indiana average:
• Complaint visits (25% above) 9 Better Metrics better than Indiana average:
• Total deficiencies (78% below)
• Deficiencies per year (78% below)
• Deficiencies per inspection (63% below)
• Total visits (42% below)
• Inspections with deficiencies (57% below)
• Inspection deficiency rate (27% below)
• Inspections (23% below)
• Total complaints (60% below)
• Complaints per year (62% below)
• Complaint visits (25% above) 9 Better Metrics better than Indiana average:
• Total deficiencies (78% below)
• Deficiencies per year (78% below)
• Deficiencies per inspection (63% below)
• Total visits (42% below)
• Inspections with deficiencies (57% below)
• Inspection deficiency rate (27% below)
• Inspections (23% below)
• Total complaints (60% below)
• Complaints per year (62% below)
Latest Inspection
April 30, 2025
Complaint Investigation
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 36 | This facility has 78% fewer total deficiencies than a typical Indiana assisted living residence (8 vs. IN avg 36).↓ 78% better |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 2 | 9 | This facility has 78% fewer deficiencies per year than a typical Indiana assisted living residence (2 vs. IN avg 9).↓ 78% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.7 | 1.9 | This facility has 63% fewer deficiencies per inspection than a typical Indiana assisted living residence (0.7 vs. IN avg 1.9).↓ 63% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 11 | 19 | This facility has 42% fewer total visits than a typical Indiana assisted living residence (11 vs. IN avg 19).↓ 42% better |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 3 | 7 | This facility has 57% fewer inspections with deficiencies than a typical Indiana assisted living residence (3 vs. IN avg 7).↓ 57% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 27% | 37% | This facility has 10 percentage points lower inspection deficiency rate than a typical Indiana assisted living residence (27% vs. IN avg 37%).↓ 10% better |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 10 | 13 | This facility has 23% fewer inspections than a typical Indiana assisted living residence (10 vs. IN avg 13).↓ 23% better |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 5 | This facility has 60% fewer total complaints than a typical Indiana assisted living residence (2 vs. IN avg 5).↓ 60% better |
|
Complaints per year
Average complaints per year since 2022.
| 0.5 | 1.3 | This facility has 62% fewer complaints per year than a typical Indiana assisted living residence (0.5 vs. IN avg 1.3).↓ 62% better |
|
Complaint visits
On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.
| 10 | 8 | This facility has 25% more complaint visits than a typical Indiana assisted living residence (10 vs. IN avg 8).↑ 25% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on April 30, 2025, found no deficiencies related to the complaint investigated. Earlier inspections showed a mixed record, with some citations primarily involving dietary staff not wearing hair coverings, service plan documentation, medication administration, and safety issues such as unsecured hazardous materials and water temperature control. Complaint investigations during this period were mostly unsubstantiated, with one substantiated complaint in December 2022 that cited medication administration errors and personnel certification lapses. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility appears to have addressed prior deficiencies, as recent complaint investigations have not identified new issues.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Financial Assistance for
Assisted Living in Indiana
Country Charm is located in Greenwood, Indiana.
Here are the financial assistance programs available to residents in Indiana.
Places of interest near Country Charm
3.7 miles from city center
Estimated distance in miles from Greenwood's city center to Country Charm's address, calculated via Google Maps.
Calculate Travel Distance to Country Charm
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Compare Assisted Living around Greenwood
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Filter by care type
| Country Charm |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Greenwood | 166 | Yes | 59 | Studio / 1 Bed | 2 | 45.2% | Angela Sortore | Csl White River LLC | Toni Vogel | 11 | 2 | 8 | 0.7 |
| Bickford of Greenwood |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Greenwood | 82 | Yes | 50 | Studio / 1 Bed | 1 | 53.7% | Jamie Langhans | Bickford Of Greenwood, LLC | Rhea Barker | 17 | 8 | 21 | 1.2 |
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Frequently Asked Questions about Country Charm
Who is the Director of Nursing at Country Charm?
Toni Vogel is the Director of Nursing at Country Charm.
Who is the owner of Country Charm?
The legal owner and operator of Country Charm is Csl White River Llc.
Is Country Charm in a walkable area?
Country Charm has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Country Charm?
According to IN state health department records, Country Charm's license number is 24-011478-1.
When does Country Charm's license expire?
According to IN state health department records, Country Charm's license expires on September 30, 2025.
What is the occupancy rate at Country Charm?
Country Charm's occupancy is 45%.
Who is the administrator of Country Charm?
Angela Sortore is the administrator of Country Charm.
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