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Cranberry House is a 60-bed assisted living and memory care facility at 6215 N US 19 E Highway, Newland, Avery County, North Carolina, licensed HAL-006-007 (Active), offering assisted living with secured living for residents with Alzheimer’s and memory-related conditions, 24-hour staffing, respite care, and amenities including housekeeping, transportation, maintenance, restaurant-style dining, library, entertainment room, and outdoor common area. Current occupancy is 47 of 60 beds (78 percent) as of May 2025, similar to North Carolina average of 76.4 percent. The facility accepts Medicaid but not Medicare. Overall rating is 3/5.
Occupancy remains stable at 78 percent. Newland is in Avery County in the Blue Ridge Mountains of northwestern North Carolina; Appalachian Regional Hospital is the primary nearby acute-care resource.
The facility’s regulatory record reflects persistent operational and physical plant deficiencies spanning a decade, with a rate of 9.1 deficiencies per year, 75 percent worse than North Carolina average of 5.2. Recent findings document serious compliance challenges.
The May 13, 2025, biennial follow-up identified 4 structural and safety deficiencies: deteriorating furniture with peeling finishes, missing hardware, and missing drawers; 6 oxygen bottles improperly stored without restraint posing hazard; holes in corridor doors in rooms 410 and 203 compromising fire and smoke containment; and inadequate exhaust ventilation causing humidity and odor accumulation. The March 2, 2023, follow-up documented 3 medication administration failures including eye medications not given as ordered, lack of documented observation at administration, and inaccurate electronic medication records. The December 2022 annual survey with complaint investigation substantiated 7 serious deficiencies spanning assessment failures, delayed medical referrals, substantiated abuse and neglect of 3 residents including dislocated shoulder, lacerations and bruising, rough incontinent care, physical handling causing injury, and room confinement; medication administration errors for 3 of 5 residents; medication documentation failures; and failure to immediately notify law enforcement of abuse allegations.
The November 2020 COVID-19 infection control survey found 2 deficiencies regarding failure to implement CDC and health department PPE and infection prevention protocols, documented during an outbreak affecting all 47 residents and 10 staff with 5 resident deaths. The February 2019 construction survey identified 12 fire and building safety deficiencies including missing exit signage, incomplete sprinkler coverage, 10 unsecured oxygen cylinders, non-functional emergency lighting, gaps in fire-rated assemblies, obstructed sprinkler heads, unsafe electrical systems, and prohibited portable heaters.
The September 2017 complaint investigation substantiated 3 deficiencies regarding failure to validate staff competency, failure to report abuse allegations to the Health Care Personnel Registry, and substantiated physical and verbal abuse of 5 residents by facility staff member who was terminated. The March 2017 annual survey identified 4 deficiencies in staff competency validation, resident supervision, and medication review protocols. Earlier construction surveys from 2015 to 2017 documented recurring fire safety and structural deficiencies. The February 2015 complaint investigation substantiated fire sprinkler system malfunction since October 2014 and fire alarm transmission failures.
No fines or license suspensions appear in the record.
Substantiated abuse and neglect findings and persistent medication administration failures create significant placement risk.
Families should ask about staff competency validation, medication oversight, physical plant repairs completed since May 2025, fire safety systems, and incident prevention measures.
Similar to the North Carolina average: 76.4%In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 63 | 46 | This facility has 37% more total deficiencies than a typical North Carolina nursing home (63 vs. NC avg 46).↑ 37% worse |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 5.7 | 4.2 | This facility has 36% more deficiencies per year than a typical North Carolina nursing home (5.7 vs. NC avg 4.2).↑ 36% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.7 | 2.2 | This facility has 23% fewer deficiencies per inspection than a typical North Carolina nursing home (1.7 vs. NC avg 2.2).↓ 23% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 38 | 21 | This facility has 81% more total inspections than a typical North Carolina nursing home (38 vs. NC avg 21).↑ 81% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 29 | 19 | This facility has 53% more inspections with deficiencies than a typical North Carolina nursing home (29 vs. NC avg 19).↑ 53% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 76% | 90% | This facility has 14 percentage points lower inspection deficiency rate than a typical North Carolina nursing home (76% vs. NC avg 90%).↓ 14% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on May 13, 2025, identified several deficiencies related to building maintenance, including furniture in disrepair, improper storage of oxygen bottles, fire safety system issues with holes in corridor doors, and inadequate exhaust ventilation causing humidity and odors. Earlier inspections showed a pattern of deficiencies involving medication administration, resident care, abuse and neglect investigations, and ongoing building maintenance and fire safety concerns. Complaint investigations included substantiated abuse and neglect cases and infection control issues during the COVID-19 pandemic, but fines or license actions were not listed in the available reports. Prior reports noted failures in staff competency validation, supervision of residents, and timely notification of abuse allegations. The inspection history shows persistent challenges with physical plant maintenance and resident care documentation, with no clear trend of sustained improvement over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
0.0 miles from city center
Estimated distance in miles from Newland's city center to Cranberry House's address, calculated via Google Maps.
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Cranberry House is located in Newland, North Carolina.
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The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Carol Woods |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Chapel Hill (Carol Woods) | 119 | 76.7% | 0% | 5.94 | +239% | +49% | $0 | 7 | 3.5 | - | 23 | A+ | 13 | The Chapel Hill Residential Retirement Center, Inc. | $46.7M | $18.0M | 38.5% | 345199 | ||||
| Brookdale Carriage Club Providence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Olde Providence North) | 77 | 71.5% | -6% | 8.12 | +78% | +104% | $0 | 11 | 3.7 | - | 8 | A+ | 12 | Bkd Fm Holding Company LLC | $7.1M | $8.1M | 114.8% | 345482 | ||||
| Pineville Rehabilitation & Living Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Pineville (Lakeview Drive) | 106 | 68.3% | -11% | 3.96 | +39% | 0% | $116.0k | 45 | 9.0 | 3 | 84 | A+ | 25 | Ncnh Holdings LLC | $12.1M | $5.7M | 47% | 345415 | ||||
| Walnut Ridge |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Walnut Cove (Windmill Street) | 63 | 100.0% | +31% | 3.12 | -50% | -22% | $40.1k | 23 | 4.6 | 3 | 63 | A+ | 50 | Nita Davis | $12.9M | $3.9M | 29.9% | 345089 |
Cranberry House has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to NC state health department records, Cranberry House's license number is HAL-006-007.
Cranberry House's occupancy is 78%.
Cranberry House received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Cranberry House has 60 beds.
Yes — there are 2 photos of Cranberry House in the photo gallery on this page.
Cranberry House is located at 6215 N. US 19 E Highway Newland, NC 28657.
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