Crystal Heights Care Center

Nursing Home · Iowa, IA

CMS overall rating

Crystal Heights Care Center

Q: Who is the owner of Crystal Heights Care Center?

The legal owner and operator of Crystal Heights Care Center is Westbrook Acres(Free Standing NF/SNF) | 860029.

Q: Is Crystal Heights Care Center in a walkable area?

Crystal Heights Care Center has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the license number of Crystal Heights Care Center?

According to IA state health department records, Crystal Heights Care Center's license number is 620049.

Q: What is the occupancy rate at Crystal Heights Care Center?

Crystal Heights Care Center's occupancy is 97%.

Q: What is the best email address for Crystal Heights Care Center?

The team at Crystal Heights Care Center can be reached at DGrove@ensignservices.net.

Q: Who is the administrator of Crystal Heights Care Center?

Danielle Grove is the administrator of Crystal Heights Care Center.

Q: How many beds does Crystal Heights Care Center have?

Crystal Heights Care Center has 72 beds.

Nursing Home · Iowa, IA

CMS overall rating

1514 High Avenue West, Oskaloosa, Ia 525771997 View map

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Crystal Heights Care Center accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Crystal Heights Care Center accepts Medicare, Medicaid, and private pay.

Overview of Crystal Heights Care Center

Crystal Heights Care Center provides skilled nursing, short-term rehabilitation, and long-term care services in a compassionate environment. The facility focuses on restoring health and wellbeing while ensuring dignity and compassion in care. A dedicated team of healthcare professionals is available to support residents around the clock.

(641) 673-7032

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Iowa state averages

Total nursing care / resident

3h 34m per day

This facility Iowa avg (4h 25m per day)

vs Iowa avg

-19%

5 of 6 metrics below state avg

Standout metric LPN / LVN is +15% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	14m per day	▼ 68% State avg: 44m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	39m per day	▲ 15% State avg: 34m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 55m per day	▼ 24% State avg: 2h 32m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 35m per day	▼ 23% State avg: 3h 21m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 50% State avg: 2m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	11m per day	▼ 63% State avg: 30m per day · National avg: 28m per day

Capacity and availability

289 days

72-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

32 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 75 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

97%

Higher than the Iowa average: 75.4%

Occupied beds

70 / 72

Average residents per home in Iowa 51 per day

Facility TypeFree Standing Nf/snf

StatusActive

IssuanceSeptember 1, 1993

CountyMahaska

License Number620049

CMS Certification Number165570

Certification TypeFALSE

Crystal Heights Care Center is administrated by Danielle Grove.

Owner NameWestbrook Acres(Free Standing Nf/Snf) | 860029

Rehabilitation Services

Respite Care

Email [email protected]

Fax6416730068

Specific ProgramsThings To Do

Get floorplan photos & videos Schedule a home tour Get detailed pricing Check availability Get brochure

Since 2020 · 6 years of data 50 deficiencies 13 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Iowa state average

Overall vs. IA average

Latest Inspection December 15, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IA Average	vs. IA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	50	27	This facility has 85% more total deficiencies than a typical Iowa nursing home (50 vs. IA avg 27).↑ 85% worse
Deficiencies per year Average deficiencies per year since 2020.	8.3	4.5	This facility has 84% more deficiencies per year than a typical Iowa nursing home (8.3 vs. IA avg 4.5).↑ 84% worse
Deficiencies per inspection Average deficiencies per inspection.	3.8	1.8	This facility has 111% more deficiencies per inspection than a typical Iowa nursing home (3.8 vs. IA avg 1.8).↑ 111% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IA Average	vs. IA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	13	15	This facility has 13% fewer total inspections than a typical Iowa nursing home (13 vs. IA avg 15).↓ 13% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on December 15, 2025, found the facility in substantial compliance with no deficiencies cited. Earlier inspections showed a pattern of deficiencies related primarily to medication administration errors, resident care planning, and infection control. Complaint investigations included a substantiated medication error in December 2025 that resulted in resident harm, as well as prior findings involving resident dignity, pain management, and staffing levels. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows some improvement over time, with the most recent survey indicating resolution of prior issues.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Inspections since 2023

Total health inspections 2

Iowa average 4.9

Last Health inspection on Jun 2025

Total health citations

Iowa average 21.7

Citations per inspection

7.5

Iowa average 4.11

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 15 citations resulted from standard inspections; and 4 of 15 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical Health citations

100% better than Iowa average

Iowa average: 0.6

Serious Health citations

100% better than Iowa average

Iowa average: 0.9

0 critical citations Iowa average: 0.6

0 serious citations Iowa average: 0.9

15 moderate citations Iowa average: 19.7

0 minor citations Iowa average: 0.5

Citations history (last 3 years)

Infection Control moderate citation Jun 26, 2025

Corrected

Nursing Services moderate citation Jun 26, 2025

Corrected

Quality of Care moderate citation Jun 26, 2025

Corrected

Quality of Care moderate citation Jun 26, 2025

Corrected

Top deficiency categories

Quality of Life & Care 5 deficiencies (33%)

Resident Rights 3 deficiencies (20%)

Infection Control 1 deficiency (7%)

Pharmacy Services 1 deficiency (7%)

Total staff 103

Employees 83

Contractors 20

Staff to resident ratio 1.66:1

19% worse than Iowa average

Avg staff/day 30

Average shift 8.3 hours

12% better than Iowa average

Total staff hours (quarter) 22,786

Nursing staff breakdown

RN Staff 15

9.2 hours

This role is partially covered by contractors.

LPN Staff 18

9.1 hours

This role is partially covered by contractors.

CNA Staff 31

9.4 hours

No contractors work on this role.

Contractor staffing

1,138 contractor hours this quarter

Registered Nurse: 11 Licensed Practical Nurse: 9

Staff by category


Certified Nursing Assistant	31	0	31	12,722	92	100%	9.4
Licensed Practical Nurse	9	9	18	2,288	90	98%	9.1
Registered Nurse	4	11	15	1,193	79	86%	9.2
Speech Language Pathologist	11	0	11	1,077	82	89%	5.4
Physical Therapy Aide	4	0	4	931	66	72%	6.2
RN Director of Nursing	2	0	2	709	67	73%	10
Dietitian	2	0	2	645	51	55%	8
Administrator	3	0	3	536	66	72%	8
Nurse Practitioner	1	0	1	504	63	68%	8
Clinical Nurse Specialist	3	0	3	417	43	47%	7.7
Dental Services Staff	2	0	2	415	54	59%	7.7
Physical Therapy Assistant	2	0	2	378	54	59%	6.6
Other Dietary Services Staff	2	0	2	362	55	60%	6.6
Medication Aide/Technician	1	0	1	314	42	46%	7.5
Respiratory Therapy Technician	5	0	5	150	44	48%	3.1
Qualified Social Worker	1	0	1	146	38	41%	3.9

31 Certified Nursing Assistant

% of Days 100%

18 Licensed Practical Nurse

% of Days 98%

15 Registered Nurse

% of Days 86%

11 Speech Language Pathologist

% of Days 89%

4 Physical Therapy Aide

% of Days 72%

2 RN Director of Nursing

% of Days 73%

2 Dietitian

% of Days 55%

3 Administrator

% of Days 72%

1 Nurse Practitioner

% of Days 68%

3 Clinical Nurse Specialist

% of Days 47%

2 Dental Services Staff

% of Days 59%

2 Physical Therapy Assistant

% of Days 59%

2 Other Dietary Services Staff

% of Days 60%

1 Medication Aide/Technician

% of Days 46%

5 Respiratory Therapy Technician

% of Days 48%

1 Qualified Social Worker

% of Days 41%

View All Staffing Data

Total fines amount $10K

78% lower than Iowa average

Iowa average: $48K

Number of fines 1

41% fewer fines than Iowa average

Iowa average: 1.7

Payment Denials 0

100% fewer payment denials than Iowa average

Iowa average: 0.5

Fines amount comparison

This facility $10K

Iowa average $48K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Dec 11, 2023 · $10K

Civil Money Penalty Dec 11, 2023

$10K

Last updated: Jan 2026

High-risk clinical events score 6.0

41% better than Iowa average

Iowa average: 10.2

Functional decline score 8.6

60% better than Iowa average

Iowa average: 21.6

Long-stay resident measures

Average Iowa avg: 3.3

Need for Help with Daily Activities Increased 10.0%

47% better than Iowa average

Iowa average: 18.8%

Walking Ability Worsened 10.4%

47% better than Iowa average

Iowa average: 19.7%

Low Risk Residents with Bowel/Bladder Incontinence 5.4%

80% better than Iowa average

Iowa average: 26.2%

Falls with Major Injury 0.9%

76% better than Iowa average

Iowa average: 3.6%

High Risk Residents with Pressure Ulcers 1.5%

66% better than Iowa average

Iowa average: 4.4%

Urinary Tract Infection 11.3%

354% worse than Iowa average

Iowa average: 2.5%

Lost Too Much Weight 7.4%

47% worse than Iowa average

Iowa average: 5.0%

Depressive Symptoms 9.4%

141% worse than Iowa average

Iowa average: 3.9%

Antipsychotic Use 26.7%

40% worse than Iowa average

Iowa average: 19.0%

Pneumococcal Vaccine 100.0%

6% better than Iowa average

Iowa average: 94.4%

Influenza Vaccine 100.0%

5% better than Iowa average

Iowa average: 95.3%

Hospitalizations per 1,000 days 1.28

14% better than Iowa average

Iowa average: 1.48

ED visits per 1,000 days 1.42

32% better than Iowa average

Iowa average: 2.09

Short-stay resident measures

Pneumococcal Vaccine 98.6%

16% better than Iowa average

Iowa average: 85.1%

Antipsychotic medication increase 0.0%

100% better than Iowa average

Iowa average: 1.8%

Falls with major injury 0.0%

100% better than Iowa average

Iowa average: 0.8%

Breakdown by payment type

Medicare

22% of new residents, usually for short-term rehab.

Typical stay 22 days

Private pay

38% of new residents, often for short stays.

Typical stay 4 - 5 months

Medicaid

41% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Total residents 62

Medicare

1.6% of residents

Medicaid

79% of residents

Private pay or other

19.4% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Crystal Heights Care Center based on CMS SNF Cost Reports.

Occupancy Rate 55.1% ↓ 0.1pp vs 2022

Net Income -$19.9K ↑ ~$561.7K vs 2022

Total Payroll $2.6M ↑ ~$23.6K vs 2022

Profit Margin -0.5% ↑ 15.5pp vs 2022

Financial Performance

Gross Revenue Operating Expenses Net Income

Salaries Contract Labor Wage Costs

Medicare Medicaid Private Pay/Other

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	96.4%	41.5%	93.4%	93.2%	92.6%	92.8%	83.5%	83.1%	81.4%	68.5%	56.5%	55.2%	55.1%
Beds	78	78	78	78	78	78	92	92	92	92	92	92	92
Net Income	$82,523	$18,322	$194,350	$341,030	$108,555	$154,545	$203,953	-$120,101	-$16,401	-$191,891	$675,466	-$581,650	-$19,905
Gross Revenue	$3,924,865	$3,797,713	$4,117,995	$4,600,283	$4,531,315	$4,692,585	$5,809,343	$4,902,245	$4,614,026	$4,759,439	$3,726,737	$3,644,620	$4,220,876
Operating Expenses	$3,525,773	$3,422,280	$3,548,404	$3,711,430	$3,939,780	$3,912,954	$4,608,057	$4,396,286	$4,228,553	$4,387,396	$3,931,636	$3,832,502	$3,604,521
Net Patient Revenue	$3,735,306	$3,505,122	$3,819,977	$4,169,277	$4,157,169	$4,261,640	$4,959,609	$4,435,814	$4,463,717	$4,398,130	$3,506,387	$3,445,625	$4,067,782
Total Payroll	$2,110,542	$2,109,987	$2,215,796	$2,272,010	$2,275,164	$2,334,566	$2,706,641	$2,702,106	$2,839,388	$2,861,834	$2,399,018	$2,542,566	$2,566,192
Profit Margin %	2.1%	0.5%	4.7%	7.4%	2.4%	3.3%	3.5%	-2.5%	-0.4%	-4.0%	18.1%	-16.0%	-0.5%
Medicare %	3.1%	8.5%	5.0%	6.0%	4.7%	3.0%	6.5%	4.9%	2.4%	4.3%	3.4%	3.5%	1.8%
Medicaid %	67.6%	12.8%	57.1%	63.4%	63.6%	66.7%	61.5%	69.8%	66.9%	66.3%	74.1%	81.4%	80.3%
Private %	29.2%	78.7%	37.9%	30.7%	31.7%	30.3%	32.0%	25.3%	30.7%	29.5%	22.5%	15.1%	17.8%
Revenue/Day	$136	$296	$144	$157	$158	$161	$180	$159	$163	$191	$185	$186	$220
Cost/Day	$128	$289	$133	$140	$149	$148	$168	$158	$155	$190	$207	$207	$195
Avg Length of Stay	538.3 days	86.4 days	192.7 days	201.1 days	263.6 days	169.7 days	151.9 days	200.7 days	182.2 days	211.6 days	267.2 days	237.5 days	289.2 days

Finances and operations

Home revenue

$4.3M

Operating loss

-$19.9K

Privately-owned community

Home revenue

$4.3M

Operating loss

-$19.9K

Payroll costs

$2.6M

60.3% of revenue

Other operating costs

$1.2M

Total costs $3.8M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

How we assess these insights Show admissions and discharges

0.0 miles from city center Estimated distance in miles from Oskaloosa's city center to Crystal Heights Care Center's address, calculated via Google Maps.

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Financial Assistance for
Nursing Home in Iowa

Crystal Heights Care Center is located in Oskaloosa, Iowa.
Here are the financial assistance programs available to residents in Iowa.

Get Financial aid guidance

Elderly Waiver

Iowa Medicaid Elderly Waiver

Age 65+

General Iowa resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Rural focus; waitlists possible.

Benefits

In-home care (5-7 hours/day) Meals ($6/meal) Respite (240 hours/year) Adult day care ($60/day)

Iowa Family Caregiver Support

IA NFCSP

Age Caregiver of someone 60+

General Iowa resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural emphasis.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Medicare Savings Program (MSP)

Iowa Medicare Savings Program

Age 65+ or disabled

General Iowa resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Iowa PACE

Age 55+

General Iowa resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR, Medicaid-eligible

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to western Iowa (e.g., Council Bluffs); expanding slowly.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy Respite

VA Aid and Attendance (A&A) and Housebound Benefits

Iowa VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General Iowa resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand in rural areas.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Able Up Iowa

Age 65+ or disabled

General Iowa resident, ability to repay loan, need for assistive tech or mods.

Income Limits (2025) No strict limit; must demonstrate repayment capacity.

Asset Limits Not specified; credit-based.

Loans up to $25,000; statewide via Easterseals partnership.

Benefits

Loans for wheelchairs Ramps Walk-in tubs (~$500-$10,000 avg.) Reducing reliance on paid care

Compare Nursing Home around Iowa

The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.

5 facilities compared · CMS & IA Dept. of Health data

Filter by care type


Sunrise Retirement Community	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Sioux City	74	134.2%	+78%	6.19	-23%	+44%	$0	11	3.7	-	66	A+	22	Samantha Roth	$14.6M	$8.5M	58.2%	165473
Terrace Glen Village	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Marion (Flynn)	40	94.7%	+26%	4.48	+20%	+4%	$12.2k	14	4.7	4	39	A	14	Abernathy Family Farms LLC	$9.5M	$4.5M	47.9%	165625
Maple Crest Manor	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Fayette (Bolger Drive)	46	82.4%	+9%	4.01	+29%	-7%	$97.2k	8	4.0	-	39	-	29	Albert W Martin Estate	$5.8M	$3.6M	61.6%	165437
Crystal Heights Care Center	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Oskaloosa	72	55.1%	-27%	3.56	+25%	-17%	$10.5k	15	7.5	-	61	-	75	Wesley Wills	$4.3M	$2.6M	60.3%	165570
Ramsey Village Continuing Care	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Des Moines (Drake)	78	85.8%	+14%	4.04	-46%	-6%	$0	31	4.4	1	61	-	38	Claremont House Inc.	$12.4M	$8.5M	68.5%	165514

Nursing Home Explorer

Who is the owner of Crystal Heights Care Center?

The legal owner and operator of Crystal Heights Care Center is Westbrook Acres(Free Standing NF/SNF) | 860029.

Is Crystal Heights Care Center in a walkable area?

Crystal Heights Care Center has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Crystal Heights Care Center?

According to IA state health department records, Crystal Heights Care Center's license number is 620049.

What is the occupancy rate at Crystal Heights Care Center?

Crystal Heights Care Center's occupancy is 97%.

What is the best email address for Crystal Heights Care Center?

The team at Crystal Heights Care Center can be reached at [email protected].

Who is the administrator of Crystal Heights Care Center?

Danielle Grove is the administrator of Crystal Heights Care Center.

How many beds does Crystal Heights Care Center have?

Crystal Heights Care Center has 72 beds.

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Crystal Heights Care Center

Overview of Crystal Heights Care Center

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Contact Information

Amenities & Lifestyle

Contact Crystal Heights Care Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Inspection Reports

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

31 Certified Nursing Assistant

18 Licensed Practical Nurse

15 Registered Nurse

11 Speech Language Pathologist

4 Physical Therapy Aide

2 RN Director of Nursing

2 Dietitian

3 Administrator

1 Nurse Practitioner

3 Clinical Nurse Specialist

2 Dental Services Staff

2 Physical Therapy Assistant

2 Other Dietary Services Staff

1 Medication Aide/Technician

5 Respiratory Therapy Technician

1 Qualified Social Worker

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Family Member Group

Active Family Council

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Places of interest near Crystal Heights Care Center

Calculate Travel Distance to Crystal Heights Care Center

Financial Assistance for Nursing Home in Iowa

Elderly Waiver

Iowa Family Caregiver Support

Medicare Savings Program (MSP)

Program of All-Inclusive Care for the Elderly (PACE)

VA Aid and Attendance (A&A) and Housebound Benefits

Able Up Iowa

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Nursing Home in Iowa