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Nursing Home in Phoenix

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Desert Highlands Care Center

Nursing Home in Phoenix

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Desert Highlands Care Center

1081 Kathleen Ave, Kingman, AZ 86401 View map
Overview of Desert Highlands Care Center

A remarkable senior living community located in the quiet neighborhood of Kingman, AZ, Desert Highlands Care Center offers skilled nursing, respite services, and long-term care. With various cozy suites inclusive of thermostats and bathrooms, the community ensures the comfort and safety of its residents. Committed to a holistic approach to seniors’ health, Desert Highlands Care Center provides care and assistance 24/7 with a team of kind and compassionate professionals.

The community features on-site occupational, physical, and speech therapy for its residents’ convenience. Desert Highlands Care Center focuses on its residents’ welfare, ensuring they receive the utmost care and assistance tailored to their unique needs and preferences. Fostering a bright and friendly environment, the community conducts fun activities and enrichment programs to keep its residents moving and engaged. Moreover, the community provides transportation services, laboratory, social, and vision services for the seniors’ welfare.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
Arizona average: 3.5/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
Arizona average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Arizona average: 3.5/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5
Arizona average: 4.6/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 5m per day

This home provides 2% less nursing time per resident than the Arizona average.

Arizona average: 4h 11m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 36m per day 43m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 32m per day 2h 22m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 28m per day 3h 38m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 1m per day 6m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 33m per day 31m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Arizona average
Occupancy rate 62.1%
Residents per day (avg) 71
Occupancy rate
62.1%
Residents per day (avg)
71

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 22 days

Private pay

54% of new residents, often for short stays.

Typical stay 26 days

Medicaid

21% of new residents, often for long-term daily care.

Typical stay 6 - 7 months

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$9.5M
Profit
$1.1M
Privately-owned community Operated by a business corporation.
Home revenue
$9,510,587.00
Profit
$1,059,596.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.4M
35.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.1M
Total costs $8.5M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 54 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
62%
In line with Arizona average
Occupied beds
75 / 120
Average residents 84 per day

License Details

Facility TypeNursing Care Institution
StatusActive
ExpirationOctober 31, 2026

Additional Licensing Details

License NumberNCI-306
CMS Certification Number35169
QualificationHealth Care

Ownership & Operating Entity

Desert Highlands Care Center is legally operated by Desert Highlands Care Center, and administrated by Helen L Blackwell-scott.

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

1 service
24-Hour Staffing

Amenities & Lifestyle

0 amenities
Specific ProgramsTransportation Services, 24-Hour Nursing Care, Professional staff, Additional Services

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Suite

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Types of Care at Desert Highlands Care Center

Nursing Home

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
B Above average

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

25 visits/inspections

23 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

23 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Latest inspection

Date September 30, 2025
Complaint
Results No deficiencies

42 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Arizona average: 9 deficiencies

Inspection Report Summary for Desert Highlands Care Center

The most recent inspection on September 30, 2025, found no deficiencies during complaint investigations. Earlier inspections showed a pattern of deficiencies primarily related to resident care, including abuse reporting and protection, care planning, infection control, medication management, and safety issues such as accident hazards and premises safety. Complaint investigations mostly resulted in no deficiencies, though some substantiated cases involved failure to report abuse allegations timely. There were no fines, immediate jeopardy findings, or license actions listed in the available reports. The trend suggests improvement, with the most recent inspections showing fewer or no deficiencies compared to prior surveys.

Health Inspection History

Inspections
Total health inspections 9

Arizona average 6.3


Last Health inspection on Jul 2025

Total health citations 30

Arizona average 23.2

Citations per inspection
3.33

Arizona average 3.82


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

21 of 30 citations resulted from standard inspections; and 9 of 30 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Arizona average

Arizona average: 0.1


Serious Health citations More info 0
100% better than Arizona average

Arizona average: 0.6

0 critical citations More info Arizona average: 0.1

0 serious citations More info Arizona average: 0.6

30 moderate citations More info Arizona average: 22.3

0 minor citations More info Arizona average: 0.2
Citations history (last 3 years)
Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jul 31, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Apr 17, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Mar 14, 2025
Corrected

Nursing Services moderate citation Info Issues related to the availability and quality of nursing staff and the care they provide. Mar 14, 2025
Corrected

Compare Nursing Homes around Phoenix The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.

5 facilities compared · CMS & AZ Dept. of Health data · Updated Apr 2026

Filter by care type
Acacia Health Center at Sagewood
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Phoenix (Desert Ridge West)
156
85.3%
+17%
5.51
+87%
+36%
0
3
3.0
0
73
A+
15
Lcs Desert Ridge Llc
$22.3M
$17.6M
78.9%
35279
Suite
Christian Care Nursing Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Phoenix (North Mountain Village)
68
25.5%
-65%
-
-
-
-
0
10
3.3
0
4
A+
50
Christian Care Managment Inc
$2.0M
$1.3M
69%
35173
Suite
Life Care Center of Paradise Valley
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Phoenix (Paradise Valley Village)
210
36.1%
-50%
4.13
-24%
+2%
1
43
4.3
2
83
-
69
Wilkoff, Ross
$10.5M
$6.0M
56.8%
35146
Suite
Desert Highlands Care Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Kingman
120
62.1%
-15%
4.08
+3%
0%
0
30
3.3
0
71
-
54
Kinney, Patrick
$8.2M
$3.4M
41.3%
35169
Suite
La Estancia Nursing and Rehabilitation Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Phoenix (Ahwatukee Foothills Village)
159
55.9%
-23%
3.17
-80%
-22%
0
43
4.8
0
116
A+
81
Qamar, Waqas
$4.7M
$2.0M
42.7%
35270
Suite

Places of interest near Desert Highlands Care Center

Address 1.7 miles from city center — 0.35 miles to nearest hospital (Mohave Surgical Specialists)

Address 1081 Kathleen Ave, Kingman, AZ 86401

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 106
Employees 84
Contractors 22
Staff to resident ratio 1.45:1
20% worse than Arizona average

Arizona average ratio: 1.83:1

Avg staff/day 38
Average shift 8.9 hours
5% better than Arizona average

Arizona average: 8.5 hours

Total staff hours (quarter) 30,700
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 11
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.9 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 16
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.3 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 47
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.4 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

4.5%

1,370 contractor hours this quarter

Respiratory Therapy Technician: 8 Occupational Therapy Aide: 4 Physical Therapy Aide: 3 Qualified Social Worker: 2 Medical Director: 1 Registered Nurse: 1 Speech Language Pathologist: 1 Occupational Therapy Assistant: 1 Physical Therapy Assistant: 1
Staff by category
Certified Nursing Assistant4704716,44691100%9.4
Licensed Practical Nurse160166,31791100%9.3
Registered Nurse101112,97591100%8.9
Dental Services Staff6061,7858492%8.4
Dietitian1015536774%8.2
Clinical Nurse Specialist1015526369%8.8
Administrator1015206571%8
Nurse Practitioner1015206571%8
Physical Therapy Aide0334766167%7.4
Respiratory Therapy Technician0882036167%2.5
Speech Language Pathologist0111482629%5.7
Occupational Therapy Aide044681618%3.8
Qualified Social Worker022513336%1.4
Medical Director011302426%1.3
RN Director of Nursing1012844%7.1
Occupational Therapy Assistant0112533%8.2
Physical Therapy Assistant011522%2.3
47 Certified Nursing Assistant
% of Days 100%
16 Licensed Practical Nurse
% of Days 100%
11 Registered Nurse
% of Days 100%
6 Dental Services Staff
% of Days 92%
1 Dietitian
% of Days 74%
1 Clinical Nurse Specialist
% of Days 69%
1 Administrator
% of Days 71%
1 Nurse Practitioner
% of Days 71%
3 Physical Therapy Aide
% of Days 67%
8 Respiratory Therapy Technician
% of Days 67%
1 Speech Language Pathologist
% of Days 29%
4 Occupational Therapy Aide
% of Days 18%
2 Qualified Social Worker
% of Days 36%
1 Medical Director
% of Days 26%
1 RN Director of Nursing
% of Days 4%
1 Occupational Therapy Assistant
% of Days 3%
1 Physical Therapy Assistant
% of Days 2%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
73 residents
Residents by payment source
Medicare
23 residents (31.5%)
Medicaid
45 residents (61.6%)
Private pay or other
5 residents (6.8%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.9
9% better than Arizona average

Arizona average: 7.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 16.2
In line with Arizona average

Arizona average: 16.1

Long-stay resident measures
Below average Arizona avg: 3.7 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 17.1%
53% worse than Arizona average

Arizona average: 11.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 15.2%
27% better than Arizona average

Arizona average: 20.8%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 0.5%
76% better than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 10.1%
100% worse than Arizona average

Arizona average: 5.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.3%
68% worse than Arizona average

Arizona average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 0.0%
100% better than Arizona average

Arizona average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 3.3%
26% better than Arizona average

Arizona average: 4.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 7.1%
31% better than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.5%
In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.2%
In line with Arizona average

Arizona average: 94.6%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.90
13% worse than Arizona average

Arizona average: 1.68

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.91
29% worse than Arizona average

Arizona average: 1.48

Short-stay resident measures
Average Arizona avg: 4.3 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.1%
7% better than Arizona average

Arizona average: 91.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.4%
36% worse than Arizona average

Arizona average: 1.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 97.1%
11% better than Arizona average

Arizona average: 87.3%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 24.3%
In line with Arizona average

Arizona average: 24.6%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 22.7%
112% worse than Arizona average

Arizona average: 10.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.9%
14% worse than Arizona average

Arizona average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 53.3%
In line with Arizona average

Arizona average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 67.2%
33% better than Arizona average

Arizona average: 50.6%

Guides for Better Senior Living

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Financial Aid for Arizona Seniors

Get financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

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