Desert Highlands Care Center

Nursing Home

Desert Highlands Care Center

1081 Kathleen Ave, Kingman, AZ 86401 View Map
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Overview of Desert Highlands Care Center

A remarkable senior living community located in the quiet neighborhood of Kingman, AZ, Desert Highlands Care Center offers skilled nursing, respite services, and long-term care. With various cozy suites inclusive of thermostats and bathrooms, the community ensures the comfort and safety of its residents. Committed to a holistic approach to seniors’ health, Desert Highlands Care Center provides care and assistance 24/7 with a team of kind and compassionate professionals.

The community features on-site occupational, physical, and speech therapy for its residents’ convenience. Desert Highlands Care Center focuses on its residents’ welfare, ensuring they receive the utmost care and assistance tailored to their unique needs and preferences. Fostering a bright and friendly environment, the community conducts fun activities and enrichment programs to keep its residents moving and engaged. Moreover, the community provides transportation services, laboratory, social, and vision services for the seniors’ welfare.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
2/5
Arizona average: 3.3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Arizona average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Arizona average: 3.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
Arizona average: 4.5/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
4h 5m per day

This home provides 0% more nursing time per resident than the state average.

Arizona average: 4h 4m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 36m per day 43m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 59m per day 1h 3m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 32m per day 2h 22m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 28m per day 3h 38m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 1m per day 6m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 33m per day 31m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Arizona average
Occupancy rate 62.1%
Residents per day (avg) 71
Occupancy rate
62.1%
Residents per day (avg)
71

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 22 days

Private pay

54% of new residents, often for short stays.

Typical stay 26 days

Medicaid

21% of new residents, often for long-term daily care.

Typical stay 6 - 7 months

Finances and operations

Proprietary home
Corporation
Home revenue
$9.5M
Profit
$1.1M
Proprietary home Corporation
Home revenue
$9,510,587.00
Profit
$1,059,596.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.4M
35.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.1M
Total costs $8.5M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 54 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

License Status
Active
Facility Type
Nursing Care Institution
License Expiration
October 31, 2026

Additional licensing details

License number: NCI-306
CMS Certification Number: 35169
Qualification: Health Care

Ownership & operating entity

Desert Highlands Care Center is legally operated by Desert Highlands Care Center, and administrated by HELEN L BLACKWELL-SCOTT.

Care Services

Nursing Services
Rehabilitation Services
Licensed Nurses/CNAs
24-Hour Staffing

Programs & Activities

Specific Programs
Transportation Services, 24-Hour Nursing Care, Professional staff, Additional Services

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Suite

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Types of Care at Desert Highlands Care Center

Nursing Home

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
B Above average

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

25 visits/inspections

23 complaint inspections

23 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Latest inspection

Date:September 30, 2025
Type:Complaint
Results:No deficiencies

43 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

43 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Compare Nursing Homes around Phoenix

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Acacia Health Center at Sagewood
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Phoenix (Desert Ridge West)
156
No
A+
15
LCS DESERT RIDGE LLC
85.3%
$22,280,757.00
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78.9%
72.50
5/5
5.5065
5/5
5/5
5/5
-
3
-
+87%
+36%
+17%
Suite
Christian Care Nursing Center
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Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

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Nursing Homes 24/7 care needed

Phoenix (North Mountain Village)
68
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50
CHRISTIAN CARE MANAGMENT INC
25.5%
$1,951,729.00
$1,346,359.00
69%
3.70
4/5
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4/5
-
2/5
-
10
-
-
-
-65%
Suite
Life Care Center of Paradise Valley
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Nursing Homes 24/7 care needed

Phoenix (Paradise Valley Village)
210
No
-
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WILKOFF, ROSS
36.1%
$10,527,711.00
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56.8%
83.40
3/5
4.1318
2/5
4/5
5/5
1
43
2
-24%
+2%
-50%
Suite
Desert Highlands Care Center
SNF

Nursing Homes 24/7 care needed

Kingman
120
No
-
54
KINNEY, PATRICK
62.1%
$8,190,392.00
$3,385,181.00
41.3%
71.30
2/5
4.0802
2/5
4/5
3/5
-
30
-
+3%
0%
-15%
Suite
La Estancia Nursing and Rehabilitation Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

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SNF

Nursing Homes 24/7 care needed

Phoenix (Ahwatukee Foothills Village)
159
No
A+
81
QAMAR, WAQAS
55.9%
$4,705,235.00
$2,008,943.00
42.7%
115.90
2/5
3.1699
1/5
1/5
5/5
-
43
-
-80%
-22%
-23%
Suite

Places of interest near Desert Highlands Care Center

Address 1.7 miles from city center — 0.35 miles to nearest hospital (Mohave Surgical Specialists)

Address 1081 Kathleen Ave, Kingman, AZ 86401

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

106
Total Staff
84
Employees
22
Contractors
30,700
Total Hours (Quarter)
38
Avg Staff/Day
8.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse118.9 Yes
Licensed Practical Nurse169.3 No
Certified Nursing Assistant479.4 No
Staff by Category
Administration
2 staff
6.2hs shift avg
Nursing Staff
75 staff
9.3hs shift avg
Physicians & Practitioners
2 staff
8.4hs shift avg
Therapy Services
18 staff
4.7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
1.4hs shift avg
Dietary Services
1 staff
8.2hs shift avg
Other Services
6 staff
8.4hs shift avg
Contractor Analysis
4.5%
of total hours from contractors
1,370 contractor hours this quarter
Physical Therapy Aide: 3 Medical Director: 1 Registered Nurse: 1 Respiratory Therapy Technician: 8 Speech Language Pathologist: 1 Occupational Therapy Aide: 4 Qualified Social Worker: 2 Occupational Therapy Assistant: 1 Physical Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4704716,44691100%9.4
Licensed Practical Nurse160166,31791100%9.3
Registered Nurse101112,97591100%8.9
Dental Services Staff6061,7858492%8.4
Dietitian1015536774%8.2
Clinical Nurse Specialist1015526369%8.8
Administrator1015206571%8
Nurse Practitioner1015206571%8
Physical Therapy Aide0334766167%7.4
Respiratory Therapy Technician0882036167%2.5
Speech Language Pathologist0111482629%5.7
Occupational Therapy Aide044681618%3.8
Qualified Social Worker022513336%1.4
Medical Director011302426%1.3
RN Director of Nursing1012844%7.1
Occupational Therapy Assistant0112533%8.2
Physical Therapy Assistant011522%2.3

Health Inspection History

Inspections
Total health inspections 9

Arizona average 6.3


Last Health inspection on Jul 2025

Total health citations 30
Citations per inspection
3.33

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

21 of 30 citations resulted from standard inspections; and 9 of 30 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Arizona average

Arizona average: 0.1


Serious Health citations More info 0
100% better than Arizona average

Arizona average: 0.6

0 critical citations More info Arizona average: 0.1

0 serious citations More info Arizona average: 0.6

30 moderate citations More info Arizona average: 22.3

0 minor citations More info Arizona average: 0.2
Citations history (last 3 years)
Quality of Care moderate citation Jul 31, 2025
Corrected

Quality of Care moderate citation Apr 17, 2025
Corrected

Infection Control moderate citation Mar 14, 2025
Corrected

Nursing Services moderate citation Mar 14, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Avant Guard
Resident Census by Payment Source
73 Total Residents
Medicare 23 (31.5%)
Medicaid 45 (61.6%)
Private Pay/Other 5 (6.8%)
Programs & Services
Residents' Group
Nurse Aide Training
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.9
9% better than Arizona average

Arizona average: 7.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 16.2
In line with Arizona average

Arizona average: 16.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 17.1%
53% worse than Arizona average

Arizona average: 11.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 15.2%
27% better than Arizona average

Arizona average: 20.8%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 0.5%
76% better than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 10.1%
100% worse than Arizona average

Arizona average: 5.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.3%
68% worse than Arizona average

Arizona average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 0.0%
100% better than Arizona average

Arizona average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 3.3%
26% better than Arizona average

Arizona average: 4.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 7.1%
31% better than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.5%
In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.2%
In line with Arizona average

Arizona average: 94.6%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.90
13% worse than Arizona average

Arizona average: 1.68

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.91
29% worse than Arizona average

Arizona average: 1.48

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.1%
7% better than Arizona average

Arizona average: 91.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.4%
36% worse than Arizona average

Arizona average: 1.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 97.1%
11% better than Arizona average

Arizona average: 87.3%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 24.3%
In line with Arizona average

Arizona average: 24.6%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 22.7%
112% worse than Arizona average

Arizona average: 10.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.9%
14% worse than Arizona average

Arizona average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 53.3%
In line with Arizona average

Arizona average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 67.2%
33% better than Arizona average

Arizona average: 50.6%

Guides for Better Senior Living

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Financial Aid for Arizona Seniors

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

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