Eastern Montana Veterans Home
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Eastern Montana Veterans Home

CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Eastern Montana Veterans Home accepts Medicare, Medicaid, and private pay.

Overview of Eastern Montana Veterans Home

A place of solace for veterans and their spouses, Eastern Montana Veterans Home located on Montana Avenue, Glendive, MT, provides skilled care, rehabilitation, and an Alzheimer’s support group. Prioritizing its residents’ welfare, the community features a wide range of care including physical, occupational, and speech therapies. With a team of kind, compassionate, and licensed professionals, the community promises to deliver top-notch care and support.

Eastern Montana Veterans Home goes above and beyond in providing high-quality care to ensure veterans regain their confidence and wellness to live independently. The community conducts social activities for residents to remain active and happy during their stay within the grounds. Amenities include a spacious living area, an occupational therapy kitchen, and a lobby for the veterans and their family members’ leisure and welfare.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 14m per day
Rank #8 / 38Nurse hours — State benchmarkedThis home is ranked 8th out of 38 homes in Montana. Shows adjusted nurse hours per resident per day benchmarked to the Montana average, with a ranking across 38 Montana facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg

2 of 6 metrics below state avg

Standout metric Physical Therapist is +42% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 41m per day ▼ 27% State avg: 56m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 38m per day ▲ 28% State avg: 30m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 3h 0m per day ▲ 19% State avg: 2h 32m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 58m per day ▲ 14% State avg: 3h 29m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 6m per day ▲ 42% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 30m per day ▼ 27% State avg: 41m per day · National avg: 29m per day

Capacity and availability

Avg. Length of Stay
685 days
Bed community size
80-bed community Rank #41 / 106Bed count — State benchmarkedThis home is ranked 41st out of 106 homes in Montana. Shows this facility's certified or reported bed count compared to other Montana facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
2 years in operation Rank #33 / 89Years in operation — State benchmarkedThis home is ranked 33rd out of 89 homes in Montana. Shows how long this facility has been in operation compared to other Montana facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 18 / 100 Rank #121 / 159Walk Score — State benchmarkedThis home is ranked 121st out of 159 homes in Montana. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Montana facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
70%
Rank #16 / 39Occupancy rate — State benchmarkedThis home is ranked 16th out of 39 homes in Montana. Shows this facility's occupancy rate versus the Montana average, with its Statewide rank out of 39. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Montana average: 61.7%
Occupied beds
56 / 80
Average occupied beds in Montana homes 55 beds

License Details

Facility TypeLong Term Care
StatusCurrent
IssuanceApril 29, 2024
ExpirationApril 28, 2027
License Number13454

Ownership & Operating Entity

Eastern Montana Veterans Home is administered by William Harlow.

Contact Eastern Montana Veterans Home

Inspection History

In Montana, the Department of Public Health and Human Services, Quality Assurance Division is the state body responsible for inspecting and licensing all senior residential care facilities.

Since 2023 · 3 years of data 35 deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Montana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Montana state average
Overall vs. MT average 2 Worse Metrics worse than Montana average:
• Total deficiencies (67% above)
• Deficiencies per year (67% above)
0 Better No metrics in this bucket.
Latest Inspection December 10, 2025 Complaint Investigation

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityMT Averagevs. MT Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 3521 This facility has 67% more total deficiencies than a typical Montana assisted living residence (35 vs. MT avg 21).↑ 67% worse
Deficiencies per year Info Average deficiencies per year since 2023. 11.77 This facility has 67% more deficiencies per year than a typical Montana assisted living residence (11.7 vs. MT avg 7).↑ 67% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • December 10, 2025 complaint investigation found incomplete incident investigations and inadequate supervision on the secure care unit, causing resident injuries including a hip fracture requiring hospitalization and surgery.
  • June 19, 2025 complaint investigation substantiated neglect causing resident harm, failure to prevent elopement with injury, inadequate staff training on elopement policy, and infection control failures during an influenza outbreak.
  • February 13, 2025 routine inspection identified nine deficiencies including care planning, RN coverage, and food safety, but no immediate jeopardy or harm-level citations were noted.

Health Inspection History

Inspections since 2023
Total health inspections 5

State average N/A


Last Health inspection on Jun 2025

Total health citations
29 Rank #19 / 39Health citations — State benchmarkedThis home is ranked 19th out of 39 homes in Montana. Shows this facility's total health deficiency citations benchmarked to the Montana State average, with a ranking across all 39 MT facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
5.8 Rank #23 / 39Citations per inspection — State benchmarkedThis home is ranked 23rd out of 39 homes in Montana. Shows average deficiency citations per CMS inspection for this facility versus the Montana mean across 39 facilities with citation data. Lower is better.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 29 citations resulted from standard inspections; 10 of 29 resulted from complaint investigations; and 10 of 29 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical health citations
0
In line with State average

State average: N/A


Serious health citations
5
In line with State average

State average: N/A

0 critical citations State average: N/A

5 serious citations State average: N/A

23 moderate citations State average: N/A

1 minor citation State average: N/A
Citations history (last 3 years)
Abuse/Neglect serious citation Jun 19, 2025
Corrected

Infection Control moderate citation Jun 19, 2025
Corrected

Nursing Services moderate citation Jun 19, 2025
Corrected

Quality of Care serious citation Jun 19, 2025
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 79
Employees 39
Contractors 40
Staff to resident ratio 1.36 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 26
Average shift 9.9 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 23,664

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 9 total: 4 full-time employees and 5 contractors. 9
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 11.5 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 8 total: 4 full-time employees and 4 contractors. 8
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.1 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 48 total: 21 full-time employees and 27 contractors. 48
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10.2 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

47.9%

11,324 contractor hours this quarter

Certified Nursing Assistant: 27 Registered Nurse: 5 Licensed Practical Nurse: 4 Qualified Social Worker: 1 Respiratory Therapy Technician: 1 Medical Director: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant21274813,95592100%10.2
Licensed Practical Nurse4482,48192100%9.1
Registered Nurse4592,1679098%11.5
Other Dietary Services Staff3031,2167784%8.3
Nurse Practitioner1015236470%8.2
Administrator1015126470%8
RN Director of Nursing1014915560%8.9
Physical Therapy Assistant1014916470%7.7
Clinical Nurse Specialist1014744852%9.9
Qualified Social Worker0114555459%8.4
Respiratory Therapy Technician0114415358%8.3
Mental Health Service Worker2023604549%8
Medical Director011741011%7.4
Occupational Therapy Assistant0112533%8.3
48 Certified Nursing Assistant
% of Days 100%
8 Licensed Practical Nurse
% of Days 100%
9 Registered Nurse
% of Days 98%
3 Other Dietary Services Staff
% of Days 84%
1 Nurse Practitioner
% of Days 70%
1 Administrator
% of Days 70%
1 RN Director of Nursing
% of Days 60%
1 Physical Therapy Assistant
% of Days 70%
1 Clinical Nurse Specialist
% of Days 52%
1 Qualified Social Worker
% of Days 59%
1 Respiratory Therapy Technician
% of Days 58%
2 Mental Health Service Worker
% of Days 49%
1 Medical Director
% of Days 11%
1 Occupational Therapy Assistant
% of Days 3%

Penalties and fines

Includes penalties issued in 2024-2025

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $70K Rank #25 / 39Federal fines — State benchmarkedThis home is ranked 25th out of 39 homes in Montana. Shows this facility's cumulative CMS federal fine dollars versus the Montana average among facilities with fines, and where it ranks among 39 facilities in the pool. Lower total dollars mean a better rank.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
19% lower than State average

State average: $87K

Number of fines 3
29% more fines than State average

State average: 2.3

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than State average

State average: 0.2

Fines amount comparison
Fines amount comparison
This facility $70K
State average $87K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jun 19, 2025
$16K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Oct 24, 2024
$28K

Last updated: Jan 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.0
16% worse than State average

State average: 11.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 19.4
11% better than State average

State average: 21.8

Long-stay resident measures
Below average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 20.7%
7% worse than State average

State average: 19.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 15.4%
26% better than State average

State average: 20.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 22.1%
12% better than State average

State average: 25.2%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 13.3%
207% worse than State average

State average: 4.3%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.0%
52% better than State average

State average: 6.3%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.5%
83% better than State average

State average: 2.8%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 12.3%
100% worse than State average

State average: 6.1%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 5.4%
14% worse than State average

State average: 4.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 29.9%
56% worse than State average

State average: 19.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.1%
5% better than State average

State average: 93.8%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 96.6%
In line with State average

State average: 93.7%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.16
9% better than State average

State average: 1.27

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 4.06
87% worse than State average

State average: 2.17

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 73.2%
In line with State average

State average: 76.4%

Breakdown by payment type

Medicare

35% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

54% of new residents, often for short stays.

Typical stay 2 years

Medicaid

12% of new residents, often for long-term daily care.

Typical stay 5 - 6 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 58
Medicaid
14
24.1% of residents
Private pay or other
44
75.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Government
Operated by city authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.8M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$245.4K
Government Operated by city authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.8M Rank #19 / 35Revenue — State benchmarkedThis home is ranked 19th out of 35 homes in Montana. Shows this facility's annual revenue compared to the Montana average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$245.4K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$5.6K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #12 / 35Payroll — State benchmarkedThis home is ranked 12th out of 35 homes in Montana. Shows total annual staff payroll benchmarked to the Montana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$2.2M 32.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #6 / 35Payroll % — State benchmarkedThis home is ranked 6th out of 35 homes in Montana. Shows payroll as a percentage of revenue versus the Montana average. Well-run Montana facilities typically land around 65–71% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Montana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$4.8M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$7.0M

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (54% of admissions), and a typical private pay stay runs around 2 years.

Admissions
26 total

Coverage residents most often arrive under.

Medicare 35%
Private pay 54%
Medicaid 12%
Discharges
25 total

Coverage residents most often leave under.

Medicare 16%
Private pay 60%
Medicaid 24%

Places of interest near Eastern Montana Veterans Home

Address 1.8 miles from city center Info Estimated distance in miles from Glendive's city center to Eastern Montana Veterans Home's address, calculated via Google Maps.

Calculate Travel Distance to Eastern Montana Veterans Home

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Address

Compare Nursing Homes around the area

The information below is reported by the Montana Department of Public Health and Human Services, Quality Assurance Division.

Eastern Montana Veterans Home
NH
Glendive (Montana Avenue) -80 - 18 Private Rooms
Hillside Health & Rehabilitation
NH
PC
RC
Missoula (South 39Th Street) -95 - 39 Studio / 1 Bed / 2 Bed
Billings Nursing and Rehab
NH
HC
NC
RC
Billings (South Side) -100 - 56 Private Rooms / Semi-Private Rooms
Timbers And Reflections At The Grandview At Benefis
NH
AL
MC
Great Falls -71 A+ 26 -
Southwest Montana Veteran’s Home
NH
Butte -60 - 14 -

Frequently Asked Questions about Eastern Montana Veterans Home

What neighborhood is Eastern Montana Veterans Home in?

Eastern Montana Veterans Home is in the Montana Avenue neighborhood of Glendive.

Is Eastern Montana Veterans Home in a walkable area?

Eastern Montana Veterans Home has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Eastern Montana Veterans Home?

According to MT state health department records, Eastern Montana Veterans Home's license number is 13454.

When does Eastern Montana Veterans Home's license expire?

According to MT state health department records, Eastern Montana Veterans Home's license expires on April 28, 2027.

What is the occupancy rate at Eastern Montana Veterans Home?

Eastern Montana Veterans Home's occupancy is 70%.

Is Eastern Montana Veterans Home a government-operated facility?

Eastern Montana Veterans Home is a government-operated nursing facility in MT.

Who is the administrator of Eastern Montana Veterans Home?

William Harlow is the administrator of Eastern Montana Veterans Home.

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