Elderwood at Lockport

Nursing Home, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Lockport, NY

CMS overall rating

104 Old Niagara Road, Lockport, NY 14094 View map

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Elderwood at Lockport accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Elderwood at Lockport accepts Medicare, Medicaid, and private pay.

Overview of Elderwood at Lockport

Elderwood at Lockport is an SNF that 104 Old Niagara Road Operating Company, LLC operates at 104 Old Niagara Road in Lockport, New York. It’s found in a highly walkable neighborhood with a Walk Score of 80, so it’s easy for visiting family members to navigate on foot and access nearby services. Medicare, Medicaid, and private pay are accepted to provide multiple coverage pathways. The 126-bed facility currently maintains a 79 percent occupancy rate. Averaging a stay length of 132 days, Elderwood at Lockport serves a blend of residents, including those recuperating from acute illness and those requiring longer-term skilled care.

Daily nursing support averages 3 hours 4 minutes per resident, with registered nurses providing 52 minutes of that care alongside nurse aides, LPNs, and LVNs. The community specializes in subacute rehabilitation, oncology, and palliative care, so it suits residents recovering from surgery or managing serious illness with a focus on comfort and recovery. For families needing short-term support, the home offers respite care. Daily amenities include complimentary Wi-Fi, daily housekeeping and laundry service, and lively social activities. The facility features spacious patios and a park-like backyard setting with gardens, providing occupants with outdoor space for relaxation and fresh air.

Over recent years, state inspections have noted deficiencies in areas including ADL care, infection prevention, fire and electrical safety, and nurse staffing compliance, with most issues subsequently corrected.

For families touring Elderwood at Lockport, inquiring about how it manages infection control and safety protocols is a good way to examine its current standards.

Facility Direct Line (716) 434-6324 ssidibe@elderwood.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to New York state averages

Total nursing care / resident

3h 4m per day

This facility New York avg (3h 35m per day)

vs New York avg

-14%

1 of 6 metrics below state avg

Standout metric Weekend RN is +55% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	52m per day	▲ 23% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	52m per day	▲ 13% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 55m per day	▼ 12% State avg: 2h 11m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 20m per day	▲ 5% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	7m per day	▲ 7% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	43m per day	▲ 55% State avg: 28m per day · National avg: 28m per day

Capacity and availability

132 days

126-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 80 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

79%

Lower than the New York average: 88.3%

Occupied beds

100 / 126

Average occupied beds in New York homes 166 beds

Facility TypeNursing Home

StatusActive

CountyNiagara

License Number3101308N

CMS Certification Number335500

Elderwood at Lockport is legally operated by 104 Old Niagara Road Operating Company, LLC (For Profit).

Owner Name104 Old Niagara Road Operating Company, LLC (For Profit)

Rehabilitation Services

Respite Care

Complimentary Wifi

Daily Housekeeping And Laundry

Lively Social Activities

Spacious Patios

Surrounded By Gardens And Park-Like Backyard Setting

Since 2019 · 7 years of data 3 enforcement actions 35 citations 54 complaints 13 inspections 25 complaint investigations

Inspection Score

9 points below the New York State average for nursing homes (83/100)

Enforcement Actions Enforcement actions are formal penalties or interventions imposed by New York State regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.

Since 2019

3 enforcement actions

This facility has 3 enforcement actions. 33% of New York State nursing homes have zero, and the statewide average is 1.6.

June 6, 2023 Infection Control #NH-23-103
July 30, 2021 Quality of Care #NH-22-019
October 28, 2019 Multiple Deficiencies #NH-20-010

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. New York State state average

Overall vs. NY average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	35	13	This facility has 169% more total citations than a typical New York State nursing home (35 vs. NY avg 13).↑ 169% worse
Health citations Citations related to resident care, clinical practices, and day-to-day operations.	30	20	This facility has 50% more health citations than a typical New York State nursing home (30 vs. NY avg 20).↑ 50% worse
Life safety citations Citations related to building safety — fire prevention, emergency egress, and similar.	5	4	This facility has 25% more life safety citations than a typical New York State nursing home (5 vs. NY avg 4).↑ 25% worse
Citations per inspection Average citations per inspection.	2.7	1.4	This facility has 93% more citations per inspection than a typical New York State nursing home (2.7 vs. NY avg 1.4).↑ 93% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all inspections conducted at this facility.	13	9	This facility has had 44% more total inspections than the New York State average (13 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 44% more
Inspections with citations Inspections that resulted in at least one regulatory citation.	3	4	This facility has 25% fewer inspections with citations than a typical New York State nursing home (3 vs. NY avg 4).↓ 25% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	23%	44%	This facility has 21 percentage points lower inspection citation rate than a typical New York State nursing home (23% vs. NY avg 44%).↓ 21% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	54	79	This facility has 32% fewer total complaints than a typical New York State nursing home (54 vs. NY avg 79).↓ 32% better
Complaints per year Average complaints per year since 2021.	10.8	15.8	This facility has 32% fewer complaints per year than a typical New York State nursing home (10.8 vs. NY avg 15.8).↓ 32% better
Complaints per bed Size-adjusted complaint rate based on occupied beds.	0.54	0.50	This facility has 8% more complaints per bed than a typical New York State nursing home (0.54 vs. NY avg 0.5).↑ 8% worse
Complaint investigations On-site investigations triggered by complaints filed with New York State regulators.	25	15	This facility has 67% more complaint investigations than a typical New York State nursing home (25 vs. NY avg 15).↑ 67% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

May 2, 2025 annual inspection found 5 deficiencies in ADL care, infection prevention, electrical and fire safety, all corrected by mid-2025.
June 6, 2023 complaint survey cited 15 deficiencies including nurse staffing, resident rights, and multiple fire safety issues, mostly corrected by July 2023.
June 27, 2022 Covid-19 survey cited a Level 2 reporting deficiency to the national health safety network, which remained uncorrected at that time.

Show Inspection Reports

Inspections since 2021

Total health inspections 3

New York State average 3.6

Last Health inspection on May 2025

Total health citations

New York State average 18.5

Citations per inspection

New York State average 5.05

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

7 of 9 citations resulted from standard inspections; and 2 of 9 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 5 years)

Critical health citations

100% better than New York State average

New York State average: 0.2

Serious health citations

100% better than New York State average

New York State average: 0.2

0 critical citations New York State average: 0.2

0 serious citations New York State average: 0.2

8 moderate citations New York State average: 17.4

1 minor citation New York State average: 0.7

Citations history (last 5 years)

Infection Control moderate citation May 02, 2025

Corrected

Quality of Care moderate citation May 02, 2025

Corrected

Infection Control moderate citation Jun 06, 2023

Corrected

Nursing Services moderate citation Jun 06, 2023

Corrected

Employee Flu Vaccination Rate: 77%

Percentage of facility employees vaccinated against influenza.

Total Cases 3

Active Cases 1

Closed 2

Since 2023

Most Recent 2026

Next Court Date Apr 30, 2026

View full lawsuit report

Total staff 252

Employees 252

Contractors 0

Staff to resident ratio 2.42 : 1

1283% more staff per resident than New York average

Avg staff/day 60

Average shift 7.6 hours

0% compared with New York average

Total staff hours (quarter) 42,002

Nursing staff breakdown

8.1 hours

7.9 hours

106

7.6 hours

Contractor staffing

Total hours from contractors 0% — all staff are direct employees this quarter

Staff by category


Certified Nursing Assistant	106	106	17,667	92	100%	7.6
Licensed Practical Nurse	45	45	7,589	92	100%	7.9
Registered Nurse	31	31	6,707	92	100%	8.1
Other Dietary Services Staff	7	7	1,578	90	98%	7.5
Physical Therapy Assistant	9	9	1,422	81	88%	6.9
Respiratory Therapy Technician	13	13	1,160	76	83%	6.5
Clinical Nurse Specialist	11	11	825	67	73%	8.2
Physical Therapy Aide	4	4	676	86	93%	6.2
Occupational Therapy Aide	5	5	554	64	70%	6.9
Qualified Social Worker	3	3	474	63	68%	6.6
Nurse Practitioner	2	2	473	63	68%	7.5
Mental Health Service Worker	3	3	469	59	64%	7.6
Dental Services Staff	1	1	469	64	70%	7.3
Speech Language Pathologist	1	1	449	61	66%	7.4
RN Director of Nursing	2	2	443	59	64%	7.5
Dietitian	2	2	435	58	63%	7.5
Administrator	2	2	390	52	57%	7.5
Nurse Aide in Training	3	3	158	11	12%	7.5
Therapeutic Recreation Specialist	1	1	50	7	8%	7.1
Medical Director	1	1	17	5	5%	3.4

106 Certified Nursing Assistant

% of Days 100%

45 Licensed Practical Nurse

% of Days 100%

31 Registered Nurse

% of Days 100%

7 Other Dietary Services Staff

% of Days 98%

9 Physical Therapy Assistant

% of Days 88%

13 Respiratory Therapy Technician

% of Days 83%

11 Clinical Nurse Specialist

% of Days 73%

4 Physical Therapy Aide

% of Days 93%

5 Occupational Therapy Aide

% of Days 70%

3 Qualified Social Worker

% of Days 68%

2 Nurse Practitioner

% of Days 68%

3 Mental Health Service Worker

% of Days 64%

1 Dental Services Staff

% of Days 70%

1 Speech Language Pathologist

% of Days 66%

2 RN Director of Nursing

% of Days 64%

2 Dietitian

% of Days 63%

2 Administrator

% of Days 57%

3 Nurse Aide in Training

% of Days 12%

1 Therapeutic Recreation Specialist

% of Days 8%

1 Medical Director

% of Days 5%

View All Staffing Data

Total fines amount $94K

42% higher than New York State average

New York State average: $66K

Number of fines 1

51% fewer fines than New York State average

New York State average: 2.0

Payment Denials 0

100% fewer payment denials than New York State average

New York State average: 0.1

Fines amount comparison

This facility $94K

New York State average $66K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

May 2, 2025 · $94K

Civil Money Penalty May 2, 2025

$94K

Last updated: Jan 2026

High-risk clinical events score 18.4

87% worse than New York State average

New York State average: 9.8

Functional decline score 32.2

78% worse than New York State average

New York State average: 18.1

Long-stay resident measures

Below average New York State avg: 4.0

Need for Help with Daily Activities Increased 27.1%

65% worse than New York State average

New York State average: 16.4%

Walking Ability Worsened 36.0%

117% worse than New York State average

New York State average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence 33.6%

57% worse than New York State average

New York State average: 21.4%

Falls with Major Injury 4.0%

34% worse than New York State average

New York State average: 3.0%

High Risk Residents with Pressure Ulcers 14.0%

96% worse than New York State average

New York State average: 7.2%

Urinary Tract Infection 1.2%

17% better than New York State average

New York State average: 1.4%

Lost Too Much Weight 10.6%

74% worse than New York State average

New York State average: 6.1%

Depressive Symptoms 0.0%

100% better than New York State average

New York State average: 18.1%

Antipsychotic Use 15.3%

22% worse than New York State average

New York State average: 12.6%

Pneumococcal Vaccine 98.3%

8% better than New York State average

New York State average: 91.4%

Influenza Vaccine 89.6%

6% worse than New York State average

New York State average: 95.2%

Hospitalizations per 1,000 days 1.42

17% better than New York State average

New York State average: 1.71

ED visits per 1,000 days 0.78

42% better than New York State average

New York State average: 1.35

Short-stay resident measures

Above average New York State avg: 3.5

Pneumococcal Vaccine 90.5%

18% better than New York State average

New York State average: 76.6%

Antipsychotic medication increase 1.3%

5% worse than New York State average

New York State average: 1.3%

Influenza Vaccine 87.7%

11% better than New York State average

New York State average: 78.8%

Re-hospitalized after SNF stay 18.5%

10% better than New York State average

New York State average: 20.6%

Emergency department visits 4.7%

52% better than New York State average

New York State average: 9.7%

Falls with major injury 0.9%

18% worse than New York State average

New York State average: 0.8%

Ability to care for self at discharge 43.5%

19% worse than New York State average

New York State average: 53.7%

Successful return to home or community 54.4%

7% better than New York State average

New York State average: 50.6%

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

65% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 6 years

Total residents 104

Medicare

14.4% of residents

Medicaid

51% of residents

Private pay or other

34.6% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Elderwood at Lockport from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 77.3% ↑ 1.4pp vs 2022

Net Patient Income -$2.3M ↓ ~$117.7K vs 2022

Payroll Costs $8.0M ↑ ~$827.8K vs 2022

Operating Margin -17.9% ↑ 0.5pp vs 2022

Metric	2011	2012	2013	2019	2020	2021	2022	2023
Occupancy %	96.8%	96.5%	96.8%	87.5%	88.8%	80.6%	75.9%	77.3%
Beds	124	124	124	126	126	126	126	126
Net Income	$1,426,530	$692,340	$437,866	-$1,364,385	$163,315	-$53,278	-$654,785	-$1,661,472
Gross Revenue	$11,850,652	$10,771,026	$11,307,507	$15,737,628	$15,035,843	$15,031,623	$14,777,923	$15,674,941
Operating Expenses	$10,273,535	$10,432,953	$11,668,623	$13,417,695	$12,635,348	$12,317,480	$13,749,569	$14,870,800
Net Patient Income	$1,577,117	$338,073	-$361,116	-$1,459,176	-$458,331	-$732,514	-$2,141,377	-$2,259,046
Net Patient Revenue	$11,850,652	$10,771,026	$11,307,507	$11,958,519	$12,177,017	$11,584,966	$11,608,192	$12,611,754
Payroll Costs	$6,619,470	$6,714,950	$7,716,991	$7,544,022	$7,388,029	$7,094,546	$7,164,782	$7,992,587
Operating Margin %	13.3%	3.1%	-3.2%	-12.2%	-3.8%	-6.3%	-18.5%	-17.9%
Medicare %	14.2%	10.3%	10.8%	7.6%	7.6%	7.6%	6.7%	7.0%
Medicaid %	65.0%	70.2%	70.6%	30.4%	40.1%	63.6%	60.5%	62.9%
Private %	20.8%	19.4%	18.6%	62.0%	52.3%	28.8%	32.8%	30.1%
Net Patient Revenue/Day	$271	$246	$258	$297	$298	$312	$333	$355
Cost/Day	$235	$238	$266	$333	$309	$332	$394	$418
Avg Length of Stay	84.1 days	130.4 days	122.3 days	121.2 days	140.7 days	129.2 days	177.2 days	131.6 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$12.6M

Net patient income

-$2.3M

For-profit Operated by a single business entity.

Net patient revenue

$12.6M

Net patient income

-$2.3M

Other income

$597.6K

Payroll costs

$8.0M 63.4% of net patient revenue

Other operating costs

$6.9M

Total costs

$14.9M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (65% of admissions), and a typical private pay stay runs around 2 - 3 months.

Coverage residents most often arrive under.

Medicare 32%

Private pay 65%

Medicaid 4%

Coverage residents most often leave under.

Medicare 24%

Private pay 54%

Medicaid 21%

0.0 miles from city center Estimated distance in miles from Lockport's city center to Elderwood at Lockport's address, calculated via Google Maps.

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Nursing Home Explorer

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Who is the owner of Elderwood at Lockport?

Elderwood at Lockport is legally operated by 104 Old Niagara Road Operating Company, LLC (For Profit).

Is Elderwood at Lockport in a walkable area?

Elderwood at Lockport has a walk score of 80. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Elderwood at Lockport?

According to NY state health department records, Elderwood at Lockport's license number is 3101308N.

What is the occupancy rate at Elderwood at Lockport?

Elderwood at Lockport's occupancy is 79%.

Are pets allowed at Elderwood at Lockport?

No, Elderwood at Lockport has a no-pet policy.

Does Elderwood at Lockport operate as a for-profit or non-profit?

Elderwood at Lockport is registered as a for-profit in NY.

How many beds does Elderwood at Lockport have?

Elderwood at Lockport has 126 beds.

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Elderwood at Lockport

Overview of Elderwood at Lockport

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Amenities & Lifestyle

Contact Elderwood at Lockport

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2021

Breakdown of citation severity (last 5 years)

Citations history (last 5 years)

Infection Prevention & Vaccination

Lawsuit overview for Elderwood at Lockport

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

106 Certified Nursing Assistant

45 Licensed Practical Nurse

31 Registered Nurse

7 Other Dietary Services Staff

9 Physical Therapy Assistant

13 Respiratory Therapy Technician

11 Clinical Nurse Specialist

4 Physical Therapy Aide

5 Occupational Therapy Aide

3 Qualified Social Worker

2 Nurse Practitioner

3 Mental Health Service Worker

1 Dental Services Staff

1 Speech Language Pathologist

2 RN Director of Nursing

2 Dietitian

2 Administrator

3 Nurse Aide in Training

1 Therapeutic Recreation Specialist

1 Medical Director

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Family Member Group

Nurse Aide Training

Active Family Council

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Admissions

Discharges

Places of interest near Elderwood at Lockport

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Nursing Home in New York