5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Located in Guilford County, Greensboro, NC, Friends Homes is an inviting senior living community that offers a safe haven far from the hustle and bustle of city life. The community features an array of living options, including independent living, assisted living, skilled nursing care, and memory care, ensuring a smooth transition should residents’ needs change. Residents can choose from a variety of thoughtfully designed floor plans for enjoying life without having to worry about everyday maintenance and upkeep, guaranteeing a worry-free lifestyle.
Dedicated to creating an enriching and vibrant environment, the community conducts a wide array of activities and offers plenty of relaxing spaces for peaceful personal times and vibrant interactions with friends and fellow residents. The community’s ideal location also provides easy access to a variety of shops, grocery stores, and restaurants whenever residents want to go out and explore. Residents also enjoy access to a wellness center with a state-of-the-art fitness center, indoor heated pool, and a sports court to foster fitness and well-being.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
|
53m per day | ▲ 44% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
|
26m per day | ▼ 51% State avg: 53m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
|
2h 27m per day | ▲ 6% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
|
3h 3m per day | ▼ 11% State avg: 3h 26m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
|
5m per day | ▼ 6% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
|
21m per day | ▼ 12% State avg: 24m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
36% more staff per resident than North Carolina average
25% worse than North Carolina average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
5 total: 3 full-time employees and 2 contractors.
5
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Assists with medical care and medications.
All 19 LPN Staff are full-time employees. No contractors work on this role.
19
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Helps with daily care and mobility.
77 total: 76 full-time employees and 1 contractor.
77
Average shift length. Calculated as total hours divided by days worked and average staff per day.
5.5 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,247 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 76 | 1 | 77 | 11,140 | 92 | 100% | 5.5 |
| Clinical Nurse Specialist | 16 | 0 | 16 | 4,218 | 91 | 99% | 7.9 |
| Medication Aide/Technician | 13 | 0 | 13 | 2,482 | 92 | 100% | 6.2 |
| Licensed Practical Nurse | 19 | 0 | 19 | 2,419 | 92 | 100% | 7.4 |
| Physical Therapy Assistant | 1 | 15 | 16 | 1,359 | 73 | 79% | 3.8 |
| Other Social Services Staff | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 462 | 66 | 72% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 457 | 58 | 63% | 7.9 |
| Occupational Therapy Aide | 0 | 1 | 1 | 448 | 56 | 61% | 8 |
| Registered Nurse | 3 | 2 | 5 | 183 | 18 | 20% | 8.3 |
| Medical Director | 0 | 1 | 1 | 57 | 20 | 22% | 2.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 25 | 2 | 2% | 12.4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.5
27% worse than North Carolina average
North Carolina average: 11.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.6
53% worse than North Carolina average
North Carolina average: 20.6
Percent of long-stay residents whose need for help with daily activities has increased
38.6%
120% worse than North Carolina average
North Carolina average: 17.5%
Percent of long-stay residents whose ability to move independently worsened
24.6%
6% worse than North Carolina average
North Carolina average: 23.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.5%
47% worse than North Carolina average
North Carolina average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
2.6%
29% better than North Carolina average
North Carolina average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
2.5%
61% better than North Carolina average
North Carolina average: 6.3%
Percent of long-stay residents with a urinary tract infection
6.0%
130% worse than North Carolina average
North Carolina average: 2.6%
Percent of long-stay residents who lose too much weight
4.4%
40% better than North Carolina average
North Carolina average: 7.4%
Percent of long-stay residents who have depressive symptoms
3.6%
18% better than North Carolina average
North Carolina average: 4.4%
Percent of long-stay residents who received an antipsychotic medication
15.5%
15% worse than North Carolina average
North Carolina average: 13.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
6% better than North Carolina average
North Carolina average: 91.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than North Carolina average
North Carolina average: 94.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
15% better than North Carolina average
North Carolina average: 79.9%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
27% better than North Carolina average
North Carolina average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.2%
17% better than North Carolina average
North Carolina average: 78.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
28% of new residents, usually for short-term rehab.
70% of new residents, often for short stays.
1% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
64
Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Friends Homes from 2012–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #24 / 104Payroll — State benchmarkedThis home is ranked 24th out of 104 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #35 / 104Payroll % — State benchmarkedThis home is ranked 35th out of 104 homes in North Carolina. Shows payroll as a percentage of revenue versus the North Carolina average. Well-run North Carolina facilities typically land around 49–62% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Room Sizes: 334-1352 / 1419-1659 / 1492-1872 / 910-1919 sq. ft
Housing Options: Villa Apartments / Townhomes / Apartments / Cottages
Building Type: 3-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (70% of admissions), and a typical private pay stay runs around 1 - 2 years.
Coverage residents most often arrive under.
Coverage residents most often leave under.
6.3 miles from city center
Estimated distance in miles from Greensboro's city center to Friends Homes's address, calculated via Google Maps.
Add your location
Friends Homes is located in Greensboro, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Friends Homes is in the Guilford College neighborhood.
Friends Homes has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Friends Homes's occupancy is 84.8%.
Friends Homes is registered as a non-profit.
Yes — there are 15 photos of Friends Homes in the photo gallery on this page.
Friends Homes is located at 925 New Garden Rd, Greensboro, NC 27410.
(336) 369-2559 will put you in contact with the team at Friends Homes.
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