Glasgow Hills of Journey

CMS overall rating

120 Melrose Drive, Box 350, Glasgow, WV 25086 View map

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Glasgow Hills of Journey accepts Medicaid, Medicare, and private pay.

Calculator: See prices in your area

Glasgow Hills of Journey accepts Medicaid, Medicare, and private pay.

Overview of Glasgow Hills of Journey

Glasgow Hills of Journey is a nursing home in Glasgow, West Virginia, serving Kanawha County. Operated under the ownership of Glasgow Hills of Journey, LLLC, and administered by Patricia Roan, the community is actively licensed until October 2025 with 112 beds. The community also appeals to those navigating coverage and funding options, as Medicare and Medicaid are both accepted.

Following its November 2024 licensure, the community is still in an early operational phase, which is reflected in its relatively low occupancy rate of 6 residents per day. This is beneficial for older adults and families seeking a placement without waitlist delays. Highlighting the community’s clean record, the community’s state inspection last May 18, 2006, concluded with 2 deficiencies. As for its re-licensure in late 2024, there is limited available data for inspection records; hence, it is highly suggested that families inquire directly with the community.

As a licensed nursing home, the community is expected to support skilled nursing and long-term care for older adults with ongoing medical needs. The community also features on-site dining through Piper’s Restaurant, as well as an event venue and spacious grounds, which further promote a residential environment. Additionally, the community’s location near Glasgow provides proximity to regional healthcare facilities.

Glasgow Hills of Journey’s nursing home designation, combined with non-institutional amenities, suggests its focus on residents’ comfort while ensuring they are provided with the utmost clinical care. Those seeking a less crowded, transitional-period community, with a favorable caregiver-to-resident ratio, may find this community appealing.

Facility Direct Line (304) 595-1155 proshop@glasgowhills.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to West Virginia state averages

Total nursing care / resident

3h 20m per day

This facility West Virginia avg (3h 37m per day)

vs West Virginia avg

-8%

4 of 6 metrics below state avg

Standout metric Weekend RN is +61% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	44m per day	▲ 4% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	42m per day	▼ 24% State avg: 55m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 53m per day	▼ 9% State avg: 2h 4m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 1m per day	▼ 5% State avg: 3h 11m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day	▼ 7% State avg: 3m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	37m per day	▲ 61% State avg: 23m per day · National avg: 28m per day

Capacity and availability

187 days

27-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 9 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

22%

Lower than the West Virginia average: 89.9%

Occupied beds

6 / 27

Average occupied beds in West Virginia homes 77 beds

Facility TypeAlzheimer's Unit

IssuanceNovember 1, 2024

CountyKanawha

License Number98

Glasgow Hills of Journey is legally operated by Glasgow Hills of Journey, LLC.

Owner NameGlasgow Hills Of Journey, LLC

Fax(304)595-1773

Since 2006 · 20 years of data 2 deficiencies 1 inspection

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2006 vs. West Virginia state average

Overall vs. WV average

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	WV Average	vs. WV Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	2	249	This facility has 99% fewer total deficiencies than a typical West Virginia nursing home (2 vs. WV avg 249).↓ 99% better
Deficiencies per inspection Average deficiencies per inspection.	2	14.6	This facility has 86% fewer deficiencies per inspection than a typical West Virginia nursing home (2 vs. WV avg 14.6).↓ 86% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	WV Average	vs. WV Avg
Total inspections Combined count of all inspections conducted at this facility.	1	17	This facility has had 94% fewer total inspections than the West Virginia average (1 vs. WV avg 17). More inspections can mean more regulatory scrutiny rather than worse care.↓ 94% fewer

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

May 18, 2006 inspection found 2 safety deficiencies, including unsecured outside doors and lack of awake staff supervision on weekend nights.
The facility proposed a plan of correction to provide awake-night supervision on weekends by July 1, 2004.
Deficiencies involved unsecured adolescent bedrooms and a TV room door that did not lock, compromising consumer safety.

Show Inspection Reports

Inspections since 2023

Total health inspections 7

State average 4.8

Last Health inspection on Jun 2025

Total health citations

State average 43.1

Citations per inspection

State average 9.25

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

57 of 91 citations resulted from standard inspections; 33 of 91 resulted from complaint investigations; and 1 of 91 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

25% worse than State average

State average: 0.8

Serious health citations

700% worse than State average

State average: 0.5

1 critical citation State average: 0.8

4 serious citations State average: 0.5

86 moderate citations State average: 41.5

0 minor citations State average: 0.3

Citations history (last 3 years)

Infection Control moderate citation Jun 30, 2025

Corrected

Nutrition moderate citation Jun 30, 2025

Corrected

Quality of Care moderate citation Jun 30, 2025

Corrected

Quality of Care moderate citation Jun 30, 2025

Corrected

Total staff 107

Employees 107

Contractors 0

Staff to resident ratio 1.06 : 1

28% fewer staff per resident than West Virginia average

Avg staff/day 44

Average shift 9 hours

7% better than West Virginia average

Total staff hours (quarter) 36,450

Nursing staff breakdown

9.7 hours

9.2 hours

9.6 hours

Contractor staffing

Total hours from contractors 0% — all staff are direct employees this quarter

Staff by category


Certified Nursing Assistant	49	49	17,699	92	100%	9.6
Licensed Practical Nurse	19	19	5,791	92	100%	9.2
Registered Nurse	14	14	4,307	92	100%	9.7
Clinical Nurse Specialist	8	8	2,059	92	100%	8
Other Dietary Services Staff	3	3	884	76	83%	7.5
RN Director of Nursing	2	2	757	78	85%	8.2
Mental Health Service Worker	2	2	552	64	70%	8
Nurse Practitioner	1	1	512	64	70%	8
Dietitian	1	1	508	61	66%	8.3
Administrator	1	1	504	63	68%	8
Occupational Therapy Aide	1	1	494	63	68%	7.8
Physical Therapy Aide	1	1	476	60	65%	7.9
Qualified Social Worker	1	1	472	62	67%	7.6
Speech Language Pathologist	1	1	461	57	62%	8.1
Respiratory Therapy Technician	1	1	439	64	70%	6.9
Physical Therapy Assistant	1	1	419	49	53%	8.6
Dental Services Staff	1	1	118	31	34%	3.8

49 Certified Nursing Assistant

% of Days 100%

19 Licensed Practical Nurse

% of Days 100%

14 Registered Nurse

% of Days 100%

8 Clinical Nurse Specialist

% of Days 100%

3 Other Dietary Services Staff

% of Days 83%

2 RN Director of Nursing

% of Days 85%

2 Mental Health Service Worker

% of Days 70%

1 Nurse Practitioner

% of Days 70%

1 Dietitian

% of Days 66%

1 Administrator

% of Days 68%

1 Occupational Therapy Aide

% of Days 68%

1 Physical Therapy Aide

% of Days 65%

1 Qualified Social Worker

% of Days 67%

1 Speech Language Pathologist

% of Days 62%

1 Respiratory Therapy Technician

% of Days 70%

1 Physical Therapy Assistant

% of Days 53%

1 Dental Services Staff

% of Days 34%

View All Staffing Data

Total fines amount $72K

34% higher than West Virginia average

West Virginia average: $54K

Number of fines 1

35% fewer fines than West Virginia average

West Virginia average: 1.5

Payment Denials 0

100% fewer payment denials than West Virginia average

West Virginia average: 0.0

Fines amount comparison

This facility $72K

West Virginia average $54K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Dec 12, 2023 · $72K

Civil Money Penalty Dec 12, 2023

$72K

Last updated: Jan 2026

High-risk clinical events score 10.3

9% better than West Virginia average

West Virginia average: 11.3

Functional decline score 20.0

5% better than West Virginia average

West Virginia average: 21.1

Long-stay resident measures

Significantly above average

Need for Help with Daily Activities Increased 17.2%

9% better than West Virginia average

West Virginia average: 18.9%

Walking Ability Worsened 19.0%

13% better than West Virginia average

West Virginia average: 21.8%

Low Risk Residents with Bowel/Bladder Incontinence 23.9%

6% worse than West Virginia average

West Virginia average: 22.6%

Falls with Major Injury 4.9%

8% worse than West Virginia average

West Virginia average: 4.5%

High Risk Residents with Pressure Ulcers 5.6%

13% worse than West Virginia average

West Virginia average: 4.9%

Urinary Tract Infection 0.0%

100% better than West Virginia average

West Virginia average: 2.0%

Lost Too Much Weight 5.0%

24% better than West Virginia average

West Virginia average: 6.6%

Depressive Symptoms 8.2%

33% worse than West Virginia average

West Virginia average: 6.1%

Antipsychotic Use 8.7%

34% better than West Virginia average

West Virginia average: 13.2%

Pneumococcal Vaccine 92.3%

5% worse than West Virginia average

West Virginia average: 96.8%

Influenza Vaccine 94.9%

In line with West Virginia average

West Virginia average: 97.6%

Hospitalizations per 1,000 days 1.00

46% better than West Virginia average

West Virginia average: 1.86

ED visits per 1,000 days 0.54

72% better than West Virginia average

West Virginia average: 1.92

Short-stay resident measures

Significantly above average

Pneumococcal Vaccine 61.5%

22% worse than West Virginia average

West Virginia average: 78.6%

Antipsychotic medication increase 1.7%

63% worse than West Virginia average

West Virginia average: 1.0%

Influenza Vaccine 73.0%

8% worse than West Virginia average

West Virginia average: 79.4%

Re-hospitalized after SNF stay 26.8%

17% worse than West Virginia average

West Virginia average: 23.0%

Emergency department visits 2.8%

77% better than West Virginia average

West Virginia average: 12.4%

Falls with major injury 0.0%

100% better than West Virginia average

West Virginia average: 0.8%

Ability to care for self at discharge 69.6%

30% better than West Virginia average

West Virginia average: 53.7%

Successful return to home or community 41.3%

18% worse than West Virginia average

West Virginia average: 50.6%

Breakdown by payment type

Medicare

28% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

50% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

22% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 101

Medicare

4% of residents

Medicaid

81.2% of residents

Private pay or other

14.9% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Glasgow Hills of Journey from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 85.7% ↑ 22.6pp vs 2021

Net Patient Income $1.3M ↑ ~$3.4M vs 2021

Payroll Costs $5.0M ↓ ~$103.9K vs 2021

Operating Margin 9.2% ↑ 31.0pp vs 2021

Metric	2011	2012	2013	2014	2015	2016	2018	2019	2020	2021	2023
Occupancy %	85.8%	85.5%	88.2%	84.8%	85.3%	85.2%	82.8%	79.0%	76.4%	63.1%	85.7%
Beds	108	108	108	108	108	108	108	108	108	108	108
Net Income	$1,085,595	$1,114,801	$1,415,165	$1,654,016	$2,024,659	$1,760,223	-$1,034,187	-$577,566	-$940,763	-$1,374,175	$1,268,169
Gross Revenue	$10,510,173	$10,784,151	$12,126,021	$12,238,934	$13,366,263	$13,172,728	$12,769,044	$12,680,075	$14,283,269	$14,678,112	$13,391,338
Operating Expenses	$7,836,928	$7,752,599	$8,177,669	$8,121,856	$8,393,919	$8,434,317	$10,582,119	$10,796,551	$11,663,046	$11,667,178	$12,541,265
Net Patient Income	$1,010,931	$952,412	$1,282,265	$1,506,000	$1,679,383	$1,687,188	-$1,025,426	-$575,852	-$1,545,055	-$2,088,426	$1,268,068
Net Patient Revenue	$8,847,859	$8,705,011	$9,459,934	$9,627,856	$10,073,302	$10,121,505	$9,556,693	$10,220,699	$10,117,991	$9,578,752	$13,809,333
Payroll Costs	$4,046,275	$3,969,388	$3,966,195	$4,029,249	$4,185,525	$4,166,160	$3,573,277	$3,681,963	$4,106,294	$5,071,212	$4,967,272
Operating Margin %	11.4%	10.9%	13.6%	15.6%	16.7%	16.7%	-10.7%	-5.6%	-15.3%	-21.8%	9.2%
Medicare %	9.3%	10.8%	9.4%	8.2%	6.6%	5.5%	8.4%	9.6%	8.1%	14.5%	8.4%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	81.4%	81.9%	77.6%	69.6%	70.8%
Private %	90.7%	89.2%	90.6%	91.8%	93.4%	94.5%	10.2%	8.5%	14.3%	15.9%	20.8%
Net Patient Revenue/Day	$262	$258	$272	$288	$300	$301	$293	$328	$335	$385	$409
Cost/Day	$232	$229	$235	$243	$250	$250	$324	$347	$386	$469	$371
Avg Length of Stay	207.4 days	213.8 days	217.3 days	164.7 days	172.5 days	166.7 days	154.6 days	134.2 days	141.8 days	111.0 days	186.6 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$13.8M

Net patient income

$1.3M

For-profit Corporation

Net patient revenue

$13.8M

Net patient income

$1.3M

Other income

$101

Payroll costs

$5.0M 36% of net patient revenue

Other operating costs

$7.6M

Total costs

$12.5M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (50% of admissions), and a typical private pay stay runs around 2 - 3 months.

Coverage residents most often arrive under.

Medicare 28%

Private pay 50%

Medicaid 22%

Coverage residents most often leave under.

Medicare 31%

Private pay 45%

Medicaid 24%

0.3 miles from city center Estimated distance in miles from Glasgow's city center to Glasgow Hills of Journey's address, calculated via Google Maps.

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Info below is compiled from CMS reports & the WV Dept. of Health & Human Resources, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


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Valley Center	NH HOS PC RC SNF	South Charleston (Rock Lake Village)	119 Facility 119 WV AVG 80 Rank #16 / 76	-	-	2.94 Facility 2.94 WV AVG 3.62 Rank #32 / 41	-11%	-19%	$0 Facility $0 WV AVG $52.9k Rank #1 / 43	58 Facility 58 WV AVG 43.1 Rank #32 / 43	6.4 Facility 6.4 WV AVG 9.3 Rank #7 / 43	-	122	-	5 Facility 5 WV AVG 37 Rank #82 / 89	1539 Country Club Road Operations, LLC	$19.7MFiscal year ending 06/2024 Facility $19.7MFiscal year ending 06/2024 WV AVG $14.1M Rank #4 / 41	$7.4MFiscal year ending 06/2024 Facility $7.4MFiscal year ending 06/2024 WV AVG $3.9M Rank #8 / 41	37.4%Fiscal year ending 06/2024 Facility 37.4%Fiscal year ending 06/2024 WV AVG 30.3% Rank #28 / 41	515169
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Glasgow Hills of Journey	NH	Glasgow	27 Facility 27 WV AVG 80 Rank #70 / 76	22.2% Facility 22.2% WV AVG 78.5 Rank #62 / 64	-72%	3.33 Facility 3.33 WV AVG 3.62 Rank #24 / 41	+37%	-8%	$72.4k Facility $72.4k WV AVG $52.9k Rank #38 / 43	91 Facility 91 WV AVG 43.1 Rank #43 / 43	13.0 Facility 13.0 WV AVG 9.3 Rank #36 / 43	5	6	-	9 Facility 9 WV AVG 37 Rank #78 / 89	Glasgow Hills Of Journey, LLC	$13.8MFiscal year ending 12/2023 Facility $13.8MFiscal year ending 12/2023 WV AVG $14.1M Rank #21 / 41	$5.0MFiscal year ending 12/2023 Facility $5.0MFiscal year ending 12/2023 WV AVG $3.9M Rank #25 / 41	36%Fiscal year ending 12/2023 Facility 36%Fiscal year ending 12/2023 WV AVG 30.3% Rank #25 / 41	515118

Nursing Home Explorer

Is Glasgow Hills of Journey in a walkable area?

Glasgow Hills of Journey has a walk score of 9. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Glasgow Hills of Journey?

According to WV state health department records, Glasgow Hills of Journey's license number is 98.

What is the occupancy rate at Glasgow Hills of Journey?

Glasgow Hills of Journey's occupancy is 22%.

How long has Glasgow Hills of Journey been in business?

Glasgow Hills of Journey has been operating for approximately 1 year, based on available licensing and registration records.

Are pets allowed at Glasgow Hills of Journey?

No, Glasgow Hills of Journey has a no-pet policy.

Does Glasgow Hills of Journey operate as a for-profit or non-profit?

Glasgow Hills of Journey is registered as a for-profit in WV.

How many beds does Glasgow Hills of Journey have?

Glasgow Hills of Journey has 27 beds.

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Glasgow Hills of Journey

Overview of Glasgow Hills of Journey

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Contact Information

Amenities & Lifestyle

Contact Glasgow Hills of Journey

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

49 Certified Nursing Assistant

19 Licensed Practical Nurse

14 Registered Nurse

8 Clinical Nurse Specialist

3 Other Dietary Services Staff

2 RN Director of Nursing

2 Mental Health Service Worker

1 Nurse Practitioner

1 Dietitian

1 Administrator

1 Occupational Therapy Aide

1 Physical Therapy Aide

1 Qualified Social Worker

1 Speech Language Pathologist

1 Respiratory Therapy Technician

1 Physical Therapy Assistant

1 Dental Services Staff

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Glasgow Hills of Journey

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