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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Valley Center of the Genesis Healthcare Community is a nursing home ideal for residents who seek to relax and recover in South Charleston. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. Valley Center cultivates the holistic needs of its residents in a home-like setting.
The services are multidisciplinary for both long-term skilled nursing and rehabilitation, focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement, colostomy care, dementia care, pain management, and wound care. Medical professionals are on-call, including nurse practitioners and physicians.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 28th out of 38 homes in West Virginia.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 43m per day | ■ Avg State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 48m per day | ▼ 13% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 52m per day | ▼ 10% State avg: 2h 4m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 50m per day | ▼ 11% State avg: 3h 11m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 33% State avg: 3m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 19m per day | ▼ 17% State avg: 23m per day · National avg: 29m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
30% of new residents, usually for short-term rehab.
57% of new residents, often for short stays.
13% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #9 / 38Payroll — state benchmarkedThis home is ranked 9th out of 38 homes in West Virginia.Shows total annual staff payroll benchmarked to the West Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Similar to the West Virginia average: 89.9%Valley Center is administrated by Haley Moore.
Ways to qualify for care at this community, including accepted programs.
This facility is certified for eligible Medicaid services.
This facility is certified for eligible Medicare services.
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
The data displayed corresponds to the last 27 years.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
25 health investigations
6 life safety inspections
West Virginia average: 17 inspections
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
West Virginia average: 249 deficiencies
The most recent inspection on June 11, 2025, found the facility in substantial compliance with one minor deficiency related to informing residents of their rights and services. Earlier inspections showed a pattern of deficiencies primarily involving resident notification of condition changes, care plan revisions, infection control practices, medication management, and environmental safety. Several complaint investigations substantiated issues such as failure to timely report and investigate alleged abuse, inadequate notification to resident representatives, and lapses in infection prevention, though enforcement actions like fines or license suspensions were not listed in the available reports. Most complaints were unsubstantiated, with the notable exception of a substantiated abuse reporting failure linked to a resident’s death in 2023. While deficiencies have recurred over the years, recent inspections indicate some improvement, with fewer and less extensive citations noted in the latest surveys.
West Virginia average 4.8
Last Health inspection on May 2025
West Virginia average 43.1
West Virginia average 9.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
35 of 58 citations resulted from standard inspections; and 22 of 58 resulted from complaint investigations.
100% better than West Virginia averageWest Virginia average: 0.8
0
100% better than West Virginia averageWest Virginia average: 0.5
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 14, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 09, 2024
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Oct 09, 2024
Corrected
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Oct 09, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Valley Center is located in South Charleston, West Virginia.
Here are the financial assistance programs available to residents in West Virginia.
7.6 miles from city center
Estimated distance in miles from South Charleston's city center to Valley Center's address, calculated via Google Maps.
— 1.43 miles to nearest hospital (WVU Medicine - Thomas Memorial Hospital)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
46% better than West Virginia averageWest Virginia average ratio: 1.48:1
0% compared with West Virginia averageWest Virginia average: 8.4 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursNo contractors work on this role.
Total hours from contractors
823 contractor hours this quarter
| Certified Nursing Assistant | 80 | 0 | 80 | 17,761 | 91 | 100% | 9.6 |
| Licensed Practical Nurse | 28 | 0 | 28 | 9,722 | 91 | 100% | 9.8 |
| Registered Nurse | 19 | 0 | 19 | 5,448 | 91 | 100% | 8.7 |
| Other Dietary Services Staff | 64 | 0 | 64 | 4,364 | 91 | 100% | 8 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 2,533 | 74 | 81% | 8.1 |
| Speech Language Pathologist | 6 | 0 | 6 | 1,377 | 66 | 73% | 7.2 |
| Nurse Aide in Training | 17 | 0 | 17 | 1,351 | 59 | 65% | 10.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 1,041 | 66 | 73% | 8.1 |
| Physical Therapy Aide | 3 | 1 | 4 | 758 | 67 | 74% | 6.9 |
| Qualified Activities Professional | 8 | 0 | 8 | 693 | 86 | 95% | 7.1 |
| Nurse Practitioner | 3 | 0 | 3 | 536 | 63 | 69% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 507 | 68 | 75% | 7.5 |
| Administrator | 2 | 0 | 2 | 472 | 59 | 65% | 8 |
| Qualified Social Worker | 6 | 0 | 6 | 457 | 65 | 71% | 5.9 |
| Physical Therapy Assistant | 2 | 0 | 2 | 434 | 69 | 76% | 6.2 |
| Respiratory Therapy Technician | 7 | 0 | 7 | 393 | 60 | 66% | 5 |
| Occupational Therapy Aide | 0 | 4 | 4 | 348 | 40 | 44% | 7.9 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 62 | 44 | 48% | 1.4 |
| Medical Director | 0 | 1 | 1 | 62 | 31 | 34% | 2 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
122Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.4
In line with West Virginia averageWest Virginia average: 11.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.6
12% worse than West Virginia averageWest Virginia average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
15.6%
17% better than West Virginia averageWest Virginia average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
22.2%
In line with West Virginia averageWest Virginia average: 21.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.0%
46% worse than West Virginia averageWest Virginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
1.6%
63% better than West Virginia averageWest Virginia average: 4.5%
Percent of long-stay high risk residents with pressure ulcers
9.3%
89% worse than West Virginia averageWest Virginia average: 4.9%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than West Virginia averageWest Virginia average: 2.0%
Percent of long-stay residents who lose too much weight
7.9%
21% worse than West Virginia averageWest Virginia average: 6.6%
Percent of long-stay residents who have depressive symptoms
4.1%
33% better than West Virginia averageWest Virginia average: 6.1%
Percent of long-stay residents who received an antipsychotic medication
8.6%
35% better than West Virginia averageWest Virginia average: 13.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
In line with West Virginia averageWest Virginia average: 96.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
In line with West Virginia averageWest Virginia average: 97.6%
Number of hospitalizations per 1,000 long-stay resident days.
1.55
17% better than West Virginia averageWest Virginia average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.22
36% better than West Virginia averageWest Virginia average: 1.92
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.9%
22% better than West Virginia averageWest Virginia average: 78.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
73% better than West Virginia averageWest Virginia average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.9%
6% better than West Virginia averageWest Virginia average: 79.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.3%
7% better than West Virginia averageWest Virginia average: 23.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
5.6%
55% better than West Virginia averageWest Virginia average: 12.4%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than West Virginia averageWest Virginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
54.1%
In line with West Virginia averageWest Virginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
44.2%
13% worse than West Virginia averageWest Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
| Valley Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | South Charleston (Rock Lake Village) | 130 | 95.2% | +6% | 2.94 | -26% | -19% | 0 | 58 | 6.4 | 0 | 123 | 5 | - | $25.0M | $6.6M | 26.3% | 515169 |
Historical financial and operational data for Valley Center based on CMS SNF Cost Reports.
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