Good Shepherd Services, Ltd
Nursing Home, Assisted Living, Residential Care & Skilled Nursing · Seymour, WI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Good Shepherd Services, Ltd

Nursing Home, Assisted Living, Residential Care & Skilled Nursing · Seymour, WI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Good Shepherd Services, Ltd accepts Medicare, Medicaid, and private pay.

Overview of Good Shepherd Services

Good Shepherd Services. is a 50-bed skilled nursing facility in Seymour, Wisconsin, providing skilled nursing, memory care, rehabilitation, and respite care. The facility is operated by Brandon Morgan as part of a faith-based campus serving Outagamie County and accepts Medicare, Medicaid, and private pay. CMS rates Good Shepherd 5 stars overall — 66% above the Wisconsin average — driven by strong performance across all three sub-categories. The Health Inspection rating is 44% above state peers, and the facility recorded 10 citations across three inspections since 2023, a rate of 3.33 per inspection, compared with the Wisconsin average of 4.19. None of those citations were critical or serious. Nurse staffing averages 4 hours and 44 minutes per resident per day, 12% above the Wisconsin average of 4 hours and 14 minutes, with LPN staffing 24% above state levels. The facility’s Cedar Lane Rehab Suites support short stays; Meadow Wood Apartments and affiliated CBRFs extend the continuum of care for residents with longer-term or transitional needs. The facility’s occupancy rate is 62.4%, below the Wisconsin average of 70%, which typically indicates availability without joining a waitlist. The average length of stay is 128 days, reflecting a mix of post-acute and transitional residents rather than a predominantly long-stay population. Good Shepherd is best suited for residents seeking skilled nursing or short-term rehabilitation in a smaller, faith-based setting in Outagamie County, with current availability and a consistently clean inspection record.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 33.2% Above WI avg. ▲ 33.2% Above WI avg.WI average: 3.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 43.0% Above WI avg. ▲ 43.0% Above WI avg.WI average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 10.5% Above WI avg. ▲ 10.5% Above WI avg.WI average: 3.6Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 28.5% Above WI avg. ▲ 28.5% Above WI avg.WI average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Wisconsin state averages

Total nursing care / resident Info This home is ranked 53rd out of 178 homes in Wisconsin for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 44m per day
Rank #53 / 178Nurse hours — State benchmarkedThis home is ranked 53rd out of 178 homes in Wisconsin for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Wisconsin average, with a ranking across 178 Wisconsin facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility Wisconsin avg (4h 17m per day)
vs Wisconsin avg
+11%

2 of 6 metrics below state avg

Standout metric LPN / LVN is +25% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 47m per day ▼ 19% State avg: 58m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 48m per day ▲ 25% State avg: 38m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 37m per day ■ Avg State avg: 2h 35m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 40m per day ■ Avg State avg: 3h 43m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 1m per day ▼ 71% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 43m per day ▲ 7% State avg: 40m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
128 days
Bed community size
50-bed community Rank #234 / 494Bed count — State benchmarkedThis home is ranked 234th out of 494 homes in Wisconsin for bed count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 36 / 100 Rank #335 / 580Walk Score — State benchmarkedThis home is ranked 335th out of 580 homes in Wisconsin for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Wisconsin facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
60%
Rank #312 / 406Occupancy rate — State benchmarkedThis home is ranked 312th out of 406 homes in Wisconsin for occupancy. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 406. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Wisconsin average: 70%
Occupied beds
30 / 50
Average occupied beds in Wisconsin homes 54 beds

License Details

Facility TypeSkilled Care
CountyOutagamie
CMS Certification Number525509
Certification TypeTitle 18 SNF Title 19 NF

Ownership & Operating Entity

Good Shepherd Services, Ltd is legally operated by Brandon Morgan.

Owner NameGood Shepherd Services Ltd
Profit StatusNonprofit

Therapy & Rehabilitation

1 service
Rehabilitation Services

Contact Information

Fax(920) 833-1846

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Specific ProgramsMeadow Wood Apartments, CBRFs, Cedar Lane Rehab Suites

Contact Good Shepherd Services, Ltd

Health Inspection History

Inspections since 2023
Total health inspections 3

State average 6


Last Health inspection on May 2025

Total health citations
10 Rank #36 / 180Health citations — State benchmarkedThis home is ranked 36th out of 180 homes in Wisconsin for health citations. Shows this facility's total health deficiency citations benchmarked to the Wisconsin State average, with a ranking across all 180 WI facilities. Lower citation counts earn a better rank.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 27.3

Citations per inspection
3.33 Rank #59 / 180Citations per inspection — State benchmarkedThis home is ranked 59th out of 180 homes in Wisconsin for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Wisconsin mean across 180 facilities with citation data. Lower is better.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 4.19


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 10 citations resulted from standard inspections; and 1 of 10 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical health citations
0
100% better than State average

State average: 0.9


Serious health citations
0
100% better than State average

State average: 1.2

0 critical citations State average: 0.9

0 serious citations State average: 1.2

9 moderate citations State average: 24.7

1 minor citation State average: 0.6
Citations history (last 3 years)
Administration minor citation May 29, 2025
Corrected

Infection Control moderate citation May 29, 2025
Corrected

Quality of Care moderate citation May 29, 2025
Corrected

Quality of Care moderate citation May 29, 2025
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 108
Employees 75
Contractors 33
Staff to resident ratio 3.27 : 1
32% more staff per resident than Wisconsin average
Wisconsin average ratio: 2.48 : 1 Wisconsin average ratio: 2.48 : 1See full Wisconsin ranking
Avg staff/day 27
Average shift 6 hours
18% worse than Wisconsin average
Wisconsin average: 7.3 hours Wisconsin average shift: 7.3 hoursSee full Wisconsin ranking
Total staff hours (quarter) 14,872

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 10 total: 9 full-time employees and 1 contractor. 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.3 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 11 total: 9 full-time employees and 2 contractors. 11
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.5 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 60 total: 41 full-time employees and 19 contractors. 60
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 6.3 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

12.2%

1,818 contractor hours this quarter

Certified Nursing Assistant: 19 Physical Therapy Aide: 2 Licensed Practical Nurse: 2 Physical Therapy Assistant: 2 Registered Nurse: 1 Speech Language Pathologist: 1 Clinical Nurse Specialist: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1 Medical Director: 1 Respiratory Therapy Technician: 1 Qualified Social Worker: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant4119607,24992100%6.3
Licensed Practical Nurse92112,19792100%7.5
Registered Nurse91101,56492100%7.3
Administrator2027526571%6.2
Occupational Therapy Aide2136647076%7.1
Nurse Practitioner2024946267%8
Dental Services Staff1014936166%8.1
Physical Therapy Assistant0224226672%6.3
Other Dietary Services Staff4042985560%4
Physical Therapist3031865358%2.7
Speech Language Pathologist0111825964%3.1
Clinical Nurse Specialist0111185863%2
Dietitian101996166%1.6
Respiratory Therapy Technician011542123%2.6
Physical Therapy Aide022361314%2.7
Occupational Therapy Assistant0112133%7
Qualified Social Worker011211213%1.7
Mental Health Service Worker1011933%6.2
Medical Director011522%2.3
60 Certified Nursing Assistant
% of Days 100%
11 Licensed Practical Nurse
% of Days 100%
10 Registered Nurse
% of Days 100%
2 Administrator
% of Days 71%
3 Occupational Therapy Aide
% of Days 76%
2 Nurse Practitioner
% of Days 67%
1 Dental Services Staff
% of Days 66%
2 Physical Therapy Assistant
% of Days 72%
4 Other Dietary Services Staff
% of Days 60%
3 Physical Therapist
% of Days 58%
1 Speech Language Pathologist
% of Days 64%
1 Clinical Nurse Specialist
% of Days 63%
1 Dietitian
% of Days 66%
1 Respiratory Therapy Technician
% of Days 23%
2 Physical Therapy Aide
% of Days 14%
1 Occupational Therapy Assistant
% of Days 3%
1 Qualified Social Worker
% of Days 13%
1 Mental Health Service Worker
% of Days 3%
1 Medical Director
% of Days 2%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.6
37% better than Wisconsin average

Wisconsin average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 19.7
11% better than Wisconsin average

Wisconsin average: 22.1

Long-stay resident measures
Above average Wisconsin avg: 3.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 18.8%
7% worse than Wisconsin average

Wisconsin average: 17.6%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 20.5%
21% better than Wisconsin average

Wisconsin average: 26.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.0%
68% better than Wisconsin average

Wisconsin average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 1.8%
67% better than Wisconsin average

Wisconsin average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.1%
35% better than Wisconsin average

Wisconsin average: 3.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.7%
In line with Wisconsin average

Wisconsin average: 4.9%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Wisconsin average

Wisconsin average: 5.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 16.2%
In line with Wisconsin average

Wisconsin average: 16.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 91.9%
In line with Wisconsin average

Wisconsin average: 95.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than Wisconsin average

Wisconsin average: 95.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 88.5%
In line with Wisconsin average

Wisconsin average: 87.3%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Wisconsin average

Wisconsin average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 90.4%
10% better than Wisconsin average

Wisconsin average: 82.2%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 57.1%
13% better than Wisconsin average

Wisconsin average: 50.6%

Breakdown by payment type

Medicare

15% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

75% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

10% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 33
Medicare
7
21.2% of residents
Medicaid
15
45.5% of residents
Private pay or other
11
33.3% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Nonprofit
Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$4.4M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$588.6K
Nonprofit Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$4.4M Rank #61 / 183Revenue — State benchmarkedThis home is ranked 61st out of 183 homes in Wisconsin for revenue. Shows this facility's annual revenue compared to the Wisconsin average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$588.6K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$6.3M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #141 / 183Payroll — State benchmarkedThis home is ranked 141st out of 183 homes in Wisconsin for payroll. Shows total annual staff payroll benchmarked to the Wisconsin average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$3.3M 76% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #181 / 183Payroll % — State benchmarkedThis home is ranked 181st out of 183 homes in Wisconsin for payroll %. Shows payroll as a percentage of revenue versus the Wisconsin average. Well-run Wisconsin facilities typically land around 62–74% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$1.6M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$5.0M

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (75% of admissions), and a typical private pay stay runs around 2 - 3 months.

Admissions
93 total

Coverage residents most often arrive under.

Medicare 15%
Private pay 75%
Medicaid 10%
Discharges
89 total

Coverage residents most often leave under.

Medicare 12%
Private pay 65%
Medicaid 22%

Places of interest near Good Shepherd Services, Ltd

Address 3.0 miles from city center Info Estimated distance in miles from Seymour's city center to Good Shepherd Services, Ltd's address, calculated via Google Maps.

Calculate Travel Distance to Good Shepherd Services, Ltd

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The information below is reported by the Wisconsin Department of Health Services, Division of Quality Assurance.

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Frequently Asked Questions about Good Shepherd Services, Ltd

Who is the owner of Good Shepherd Services, Ltd?

Good Shepherd Services, Ltd is legally operated by Brandon Morgan.

Is Good Shepherd Services, Ltd in a walkable area?

Good Shepherd Services, Ltd has a walk score of 36. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Good Shepherd Services, Ltd?

Good Shepherd Services, Ltd's occupancy is 60%.

Are pets allowed at Good Shepherd Services, Ltd?

No, Good Shepherd Services, Ltd has a no-pet policy.

Does Good Shepherd Services, Ltd operate as a for-profit or non-profit?

Good Shepherd Services, Ltd is registered as a non-profit in WI.

Who is the administrator of Good Shepherd Services, Ltd?

Brandon Morgan is the administrator of Good Shepherd Services, Ltd.

How many beds does Good Shepherd Services, Ltd have?

Good Shepherd Services, Ltd has 50 beds.

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