Friendly Village Nursing and Rehabilitation Center
Nursing Home, Memory Care, Palliative Care & Respite Care · Rhinelander, WI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Friendly Village Nursing and Rehabilitation Center

Nursing Home, Memory Care, Palliative Care & Respite Care · Rhinelander, WI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Friendly Village Nursing and Rehabilitation Center accepts Medicare, Medicaid, and private pay.

Overview of Friendly Village Nursing and Rehabilitation Center

Friendly Village Nursing and Rehabilitation Center is a 100-bed skilled nursing facility in Rhinelander, Wisconsin, providing post-acute rehabilitation, memory care, respite care, and long-term care for residents in Oneida County. The facility is privately owned and operated by Patricia Richardson. CMS rates the facility 3 stars overall — at the Wisconsin average — driven in opposite directions by its sub-ratings. Health Inspection performance is 8.3% above the state average, a positive signal for compliance. Staffing is the offset: nurse staffing averages 3 hours and 29 minutes per resident per day, roughly 18% below Wisconsin’s average of 4 hours and 14 minutes, placing the facility 123rd of 172 Wisconsin SNFs on adjusted nursing hours. Private rehab suites and on-site registered dietitians support both short-stay and longer-term residents. Amenities include an outdoor courtyard, and chef-inspired meals round out the day-to-day environment. The payer mix — 19% Medicare, 39% Medicaid — reflects a census split between post-acute and long-term care, and the facility accepts all three primary payment sources. The facility’s occupancy rate is approximately 71%, above the Wisconsin average, indicating consistent local demand. Friendly Village Nursing and Rehabilitation Center suits residents seeking post-acute rehabilitation or long-term skilled nursing care in Rhinelander, with memory care capacity available for those in earlier stages of cognitive decline. Families prioritizing inspection performance over staffing volume will find the compliance record favorable. However, those focused on staffing ratios should weigh the lower daily nursing hours.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 29m per day
Rank #129 / 178Nurse hours — State benchmarkedThis home is ranked 129th out of 178 homes in Wisconsin. Shows adjusted nurse hours per resident per day benchmarked to the Wisconsin average, with a ranking across 178 Wisconsin facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg

6 of 6 metrics below state avg

Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 53m per day ▼ 8% State avg: 58m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 29m per day ▼ 23% State avg: 38m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 7m per day ▼ 18% State avg: 2h 35m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 12m per day ▼ 14% State avg: 3h 43m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 4m per day ▼ 7% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 36m per day ▼ 10% State avg: 40m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay
78 days
Bed community size
100-bed community Rank #67 / 496Bed count — State benchmarkedThis home is ranked 67th out of 496 homes in Wisconsin. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 68 / 100 Rank #105 / 580Walk Score — State benchmarkedThis home is ranked 105th out of 580 homes in Wisconsin. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Wisconsin facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
75%
Rank #227 / 434Occupancy rate — State benchmarkedThis home is ranked 227th out of 434 homes in Wisconsin. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 434. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Wisconsin average: 70%
Occupied beds
75 / 100
Average occupied beds in Wisconsin homes 54 beds

License Details

Facility TypeSkilled Care
CountyOneida
CMS Certification Number525459
Certification TypeTitle 18 SNF Title 19 NF

Ownership & Operating Entity

Friendly Village Nursing and Rehabilitation Center is legally operated by Billie Packard.

Owner NameFriendly Village Nursing And Rehab, LLC
Profit StatusFor-profit

Therapy & Rehabilitation

2 services
Rehabilitation Services
Short-Term Rehab

Staffing & Medical

1 service
24-Hour Staffing

Contact Information

Fax(715) 365-6665

Amenities & Lifestyle

Complimentary Cable Tv
Laundry Service
Phone Service
Private Rehab Suites
Outdoor Courtyard
Library
On Site Registered Dieticians
In-Room Dining Service
Customizable Menus
Chef Inspired Meals
24/7 Nursing Care
Physician Services
Outdoor Patio
Arts And Crafts
Banking Services
Pet Visitation
Beauty Salon/Spa Service
Transportation Service

Contact Friendly Village Nursing and Rehabilitation Center

Health Inspection History

Inspections since 2023
Total health inspections 5

State average N/A


Last Health inspection on Feb 2025

Total health citations
17 Rank #76 / 180Health citations — State benchmarkedThis home is ranked 76th out of 180 homes in Wisconsin. Shows this facility's total health deficiency citations benchmarked to the Wisconsin State average, with a ranking across all 180 WI facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
3.4 Rank #64 / 180Citations per inspection — State benchmarkedThis home is ranked 64th out of 180 homes in Wisconsin. Shows average deficiency citations per CMS inspection for this facility versus the Wisconsin mean across 180 facilities with citation data. Lower is better.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

15 of 17 citations resulted from standard inspections; and 1 of 17 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical health citations
0
In line with State average

State average: N/A


Serious health citations
0
In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

17 moderate citations State average: N/A

0 minor citations State average: N/A
Citations history (last 3 years)
Administration moderate citation Feb 06, 2025
Corrected

Nutrition moderate citation Feb 06, 2025
Corrected

Quality of Care moderate citation Feb 06, 2025
Corrected

Care Planning moderate citation Feb 06, 2025
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 116
Employees 97
Contractors 19
Staff to resident ratio 1.51 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 38
Average shift 8.1 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 28,389

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 22 total: 15 full-time employees and 7 contractors. 22
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 17 total: 10 full-time employees and 7 contractors. 17
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.5 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 40 CNA Staff are full-time employees. No contractors work on this role. 40
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

3.2%

922 contractor hours this quarter

Registered Nurse: 7 Licensed Practical Nurse: 7 Physical Therapy Aide: 1 Speech Language Pathologist: 1 Qualified Social Worker: 1 Medical Director: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant4004012,97892100%8
Registered Nurse157224,18092100%8.4
Licensed Practical Nurse107173,35692100%9.5
Clinical Nurse Specialist5051,4056672%7.6
Other Dietary Services Staff2029037683%7.8
Medication Aide/Technician5057987076%8.7
Nurse Aide in Training5057596368%6.7
Qualified Social Worker3145006773%7.5
Mental Health Service Worker1014846267%7.8
Nurse Practitioner1014786065%8
Dietitian1014645863%8
Administrator1014445661%7.9
Respiratory Therapy Technician1014246571%6.5
Speech Language Pathologist3143975964%6.7
Physical Therapy Assistant2023845964%6.4
Physical Therapy Aide1123365560%6.1
Occupational Therapy Aide10145910%5
Occupational Therapy Assistant0113344%8.3
Medical Director0112133%7
40 Certified Nursing Assistant
% of Days 100%
22 Registered Nurse
% of Days 100%
17 Licensed Practical Nurse
% of Days 100%
5 Clinical Nurse Specialist
% of Days 72%
2 Other Dietary Services Staff
% of Days 83%
5 Medication Aide/Technician
% of Days 76%
5 Nurse Aide in Training
% of Days 68%
4 Qualified Social Worker
% of Days 73%
1 Mental Health Service Worker
% of Days 67%
1 Nurse Practitioner
% of Days 65%
1 Dietitian
% of Days 63%
1 Administrator
% of Days 61%
1 Respiratory Therapy Technician
% of Days 71%
4 Speech Language Pathologist
% of Days 64%
2 Physical Therapy Assistant
% of Days 64%
2 Physical Therapy Aide
% of Days 60%
1 Occupational Therapy Aide
% of Days 10%
1 Occupational Therapy Assistant
% of Days 4%
1 Medical Director
% of Days 3%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 14.5
39% worse than State average

State average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 30.4
37% worse than State average

State average: 22.1

Long-stay resident measures
Average State avg: 3.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 25.4%
44% worse than State average

State average: 17.6%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 26.5%
16% worse than State average

State average: 22.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 39.4%
51% worse than State average

State average: 26.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 6.0%
90% worse than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 8.3%
53% worse than State average

State average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.5%
52% better than State average

State average: 3.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.4%
31% worse than State average

State average: 4.9%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 15.1%
199% worse than State average

State average: 5.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 18.1%
13% worse than State average

State average: 16.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with State average

State average: 95.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 97.1%
In line with State average

State average: 95.0%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.55
66% better than State average

State average: 1.61

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.82
63% better than State average

State average: 2.19

Short-stay resident measures
Significantly above average State avg: 2.9 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 88.3%
In line with State average

State average: 87.3%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than State average

State average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
22% better than State average

State average: 82.2%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 15.3%
33% better than State average

State average: 22.7%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 12.4%
17% better than State average

State average: 15.0%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 4.0%
419% worse than State average

State average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 48.4%
10% worse than State average

State average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 59.3%
17% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

19% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

42% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

39% of new residents, often for long-term daily care.

Typical stay 4 - 5 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 77
Medicare
6
7.8% of residents
Medicaid
58
75.3% of residents
Private pay or other
13
16.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$8.7M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$272.3K
For-profit Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$8.7M Rank #68 / 183Revenue — State benchmarkedThis home is ranked 68th out of 183 homes in Wisconsin. Shows this facility's annual revenue compared to the Wisconsin average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$272.3K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$558.8K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #68 / 183Payroll — State benchmarkedThis home is ranked 68th out of 183 homes in Wisconsin. Shows total annual staff payroll benchmarked to the Wisconsin average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$5.1M 58.5% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #99 / 183Payroll % — State benchmarkedThis home is ranked 99th out of 183 homes in Wisconsin. Shows payroll as a percentage of revenue versus the Wisconsin average. Well-run Wisconsin facilities typically land around 62–74% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$3.3M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$8.4M

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

New residents most often arrive under private pay (42% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
353 total

Coverage residents most often arrive under.

Medicare 19%
Private pay 42%
Medicaid 39%
Discharges
348 total

Coverage residents most often leave under.

Medicare 21%
Private pay 40%
Medicaid 39%

Places of interest near Friendly Village Nursing and Rehabilitation Center

Address 0.0 miles from city center Info Estimated distance in miles from Rhinelander's city center to Friendly Village Nursing and Rehabilitation Center's address, calculated via Google Maps.

Calculate Travel Distance to Friendly Village Nursing and Rehabilitation Center

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Address

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Frequently Asked Questions about Friendly Village Nursing and Rehabilitation Center

Who is the owner of Friendly Village Nursing and Rehabilitation Center?

Friendly Village Nursing and Rehabilitation Center is legally operated by Billie Packard.

Is Friendly Village Nursing and Rehabilitation Center in a walkable area?

Friendly Village Nursing and Rehabilitation Center has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Friendly Village Nursing and Rehabilitation Center?

Friendly Village Nursing and Rehabilitation Center's occupancy is 75%.

Does Friendly Village Nursing and Rehabilitation Center operate as a for-profit or non-profit?

Friendly Village Nursing and Rehabilitation Center is registered as a for-profit in WI.

Who is the administrator of Friendly Village Nursing and Rehabilitation Center?

Billie Packard is the administrator of Friendly Village Nursing and Rehabilitation Center.

How many beds does Friendly Village Nursing and Rehabilitation Center have?

Friendly Village Nursing and Rehabilitation Center has 100 beds.

Are there photos of Friendly Village Nursing and Rehabilitation Center?

Yes — there are 19 photos of Friendly Village Nursing and Rehabilitation Center in the photo gallery on this page.

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