Occupancy rate
72%
Lower than the New York average: 88.3%
Helen Hayes Hospital
Assisted Living · USA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Helen Hayes Hospital
Assisted Living · USA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Helen Hayes Hospital is a 130-bed specialty physical rehabilitation hospital at 51 North Route 9W in West Haverstraw, Rockland County, New York, operated by the New York State Department of Health. Founded in 1900 by an Act of Governor Theodore Roosevelt, it is one of the nation’s first freestanding state-owned physical rehabilitation hospitals and celebrated its 125th anniversary in December 2025. The hospital is affiliated with the New York-Presbyterian Healthcare System and was selected for a second consecutive term as a preferred provider in the Montefiore Health System Skilled Nursing Facility Collaborative for 2025-2026. The facility is Joint Commission accredited and received the 2025 HX NDNQI Award, a Press Ganey Human Experience designation.
CMS rates the facility 5/5 stars across all categories: health inspection, staffing, and quality measures. Total nursing hours average 7 hours and 3 minutes per resident per day. U.S. News & World Report rates short-term rehabilitation High Performing with a 5/5 overall score. One inspection is on record with the New York State Department of Health, Office of Aging and Long Term Care; the most recent, conducted September 30, 2025, found no deficiencies. Zero complaints have been filed against a New York state average of 79. Zero enforcement actions and zero fines appear on record.
The hospital provides inpatient, outpatient, and specialty rehabilitation services to patients of all ages. The 28 confirmed specialty programs include amputee, cardiopulmonary, joint and orthopedic, multi-trauma, neurological, spinal cord injury, stroke, subacute, transitional care, and traumatic brain injury rehabilitation, alongside physical, occupational, and speech therapy. Additional specialty offerings include Parkinson’s, oncology, pediatric, and pulmonary rehabilitation; adapted sports and recreation; aquatic therapy; assistive technology and seating; a driving rehabilitation program; a lymphedema program; osteoporosis treatment; a prosthetics and orthotics center; recreational therapy; dental medicine; and a wellness center. A newly updated outpatient pediatric rehabilitation suite opened in October 2024.
Helen Hayes Hospital suits patients of all ages requiring intensive inpatient physical rehabilitation following spinal cord injury, stroke, traumatic brain injury, amputation, joint replacement, cardiac events, or other disabling conditions, with particular strength for those seeking a state-operated, nationally recognized facility in the lower Hudson Valley.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
8h 18m per day
Rank #2 / 347Nurse hours — state benchmarkedThis home is ranked 2nd out of 347 homes in New York.Shows adjusted nurse hours per resident per day benchmarked to the New York average, with a ranking across 347 New York SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs avg
Standout metric
Physical Therapist is +657% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
|
2h 59m per day | ▲ 326% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
|
5m per day | ▼ 89% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
|
3h 12m per day | ▲ 47% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
|
7h 0m per day | ▲ 121% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
|
53m per day | ▲ 657% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
|
2h 20m per day | ▲ 400% State avg: 28m per day · National avg: 28m per day |
25-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score: 8 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy
Lower than the New York average: 88.3%
Occupied beds
18 / 25
Average residents per home in New York
166 per day
Awards2025 HX NDNQI Award, Press Ganey, Human Experience Winner
Facility TypeNursing Home
StatusActive
CountyRockland
License Number4322000H
AccreditationsAccredited by The Joint Commission.
Rehabilitation Services
Inpatient Services
Outpatient Services
Specialty Services
Amputee Rehabilitation
Cardiopulmonary Rehabilitation
Joint & Orthopedic Rehabilitation
Multi-Trauma Rehabilitation
Neurological Rehabilitation
Spinal Cord Injury Rehabilitation
Stroke Rehabilitation
Subacute Rehabilitation
Transitional Care Unit
Traumatic Brain Injury Rehabilitation
Physical Therapy
Occupational Therapy
Speech Therapy
Cardiac Rehabilitation
Oncology Rehabilitation
Parkinson’s Rehabilitation
Pediatric Rehabilitation
Pulmonary Rehabilitation
Adapted Sports & Recreation
Aquatic Therapy & Wellness
Assistive Technology & Seating
Dental Medicine
Driving Rehabilitation Program
Lymphedema Program
Osteoporosis Treatment
Prosthetics & Orthotics Center
Recreational Therapy
Wellness Center
Specific ProgramsPatient Financial Services
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2018 · 8 years of data
0 enforcement actions
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2018 vs. New York state average
Overall vs. NY average
0 Worse
No metrics in this bucket.
1 Better
Metrics better than New York average:
• Complaint visits (100% below)
• Complaint visits (100% below)
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
|
0 | 55 | This facility has 100% fewer complaint visits than a typical New York assisted living residence (0 vs. NY avg 55).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection of Helen Hayes Hospital on September 30, 2025, found no deficiencies. Earlier inspections also showed no citations or enforcement actions during the reviewed period. There were no complaint investigations reported. This consistent record indicates compliance with applicable standards. The facility’s inspection history suggests stable adherence to regulatory requirements.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsHealth Inspection History
Inspections
Total health inspections
1
State average N/A
Last Health inspection on May 2018
Total health citations
2
Rank #1 / 353Health citations — state benchmarkedThis home is ranked 1st out of 353 homes in New York.Shows this facility's total health deficiency citations benchmarked to the New York state average, with a ranking across all 353 NY SNFs. Lower citation counts earn a better rank.
State average N/A
Citations per inspection
2
Rank #1 / 353Citations per inspection — state benchmarkedThis home is ranked 1st out of 353 homes in New York.Shows average deficiency citations per CMS inspection for this facility versus the New York mean across 353 SNFs with citation data. Lower is better.
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 2 citations resulted from standard inspections.
Breakdown of citation severity (last 8 years)
Critical Health citations
0
In line with State average
State average: N/A
Serious Health citations
0
0
In line with State average
State average: N/A
0 critical citations
0 serious citations
2 moderate citations
0 minor citations
Citations history (last 8 years)
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 07, 2018
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 07, 2018
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 07, 2018
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
May 07, 2018
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Lawsuit overview for Helen Hayes Hospital
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
27
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
27
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
2
2 active
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
2
2 active
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
25
25 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
25
25 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2012
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2012
Most Recent
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2025
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2025
Next Court Date
Next scheduled court appearance on record across active cases.
Apr 24, 2026
Next scheduled court appearance on record across active cases.
Apr 24, 2026
Places of interest near Helen Hayes Hospital
1.0 miles from city center
Estimated distance in miles from West Haverstraw's city center to Helen Hayes Hospital's address, calculated via Google Maps.
Calculate Travel Distance to Helen Hayes Hospital
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
182
Employees
182
Contractors
0
Staff to resident ratio
10.11:1
0% compared with State average
State average ratio: 0:0
Avg staff/day
36
Average shift
5.7 hours
0% compared with State average
State average: 0 hours
Total staff hours (quarter)
18,546
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
47
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
No contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
1
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
No contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
60
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
No contractors work on this role.
Contractor staffing
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
| Certified Nursing Assistant | 60 | 0 | 60 | 5,882 | 91 | 100% | 7.3 |
| Registered Nurse | 47 | 0 | 47 | 5,043 | 91 | 100% | 8 |
| Physical Therapy Assistant | 25 | 0 | 25 | 2,236 | 91 | 100% | 4.4 |
| Respiratory Therapy Technician | 23 | 0 | 23 | 1,779 | 91 | 100% | 4 |
| Speech Language Pathologist | 7 | 0 | 7 | 983 | 87 | 96% | 4.6 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 620 | 62 | 68% | 6.1 |
| Mental Health Service Worker | 2 | 0 | 2 | 615 | 61 | 67% | 5.4 |
| Physical Therapy Aide | 5 | 0 | 5 | 506 | 84 | 92% | 3 |
| Other Social Services Staff | 3 | 0 | 3 | 447 | 76 | 84% | 3.1 |
| Occupational Therapy Aide | 4 | 0 | 4 | 239 | 66 | 73% | 3.2 |
| Licensed Practical Nurse | 1 | 0 | 1 | 193 | 25 | 27% | 7.7 |
| Qualified Social Worker | 2 | 0 | 2 | 4 | 6 | 7% | 0.6 |
60 Certified Nursing Assistant
% of Days
100%
47 Registered Nurse
% of Days
100%
25 Physical Therapy Assistant
% of Days
100%
23 Respiratory Therapy Technician
% of Days
100%
7 Speech Language Pathologist
% of Days
96%
3 Clinical Nurse Specialist
% of Days
68%
2 Mental Health Service Worker
% of Days
67%
5 Physical Therapy Aide
% of Days
92%
3 Other Social Services Staff
% of Days
84%
4 Occupational Therapy Aide
% of Days
73%
1 Licensed Practical Nurse
% of Days
27%
2 Qualified Social Worker
% of Days
7%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
18
Medicare
18
100% of residents
Programs & Services
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
30% better than State average
State average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State average
State average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.5%
26% better than State average
State average: 78.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
12.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
12.0%
42% better than State average
State average: 20.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
4.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
4.7%
52% better than State average
State average: 9.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than State average
State average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
82.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
82.0%
53% better than State average
State average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
72.2%
Rate of successful return to home or community from a skilled nursing facility.
72.2%
43% better than State average
State average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
Filter by care type
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AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. |
Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Helen Hayes Hospital |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
West Haverstraw | 25 | No | 8 | - |
| Village Care Homes Assisted Living – Stephen F Austin |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
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| Countryside Manor Assisted Living |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Conroe (Alden Bridge) | 12 | No | 8 | - |
| Anton’s Assisted Living |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
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Frequently Asked Questions about Helen Hayes Hospital
Is Helen Hayes Hospital in a walkable area?
Helen Hayes Hospital has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Helen Hayes Hospital?
According to NY state health department records, Helen Hayes Hospital's license number is 4322000H.
What is the occupancy rate at Helen Hayes Hospital?
Helen Hayes Hospital's occupancy is 72%.
How many beds does Helen Hayes Hospital have?
Helen Hayes Hospital has 25 beds.
Are there photos of Helen Hayes Hospital?
Yes — there are 8 photos of Helen Hayes Hospital in the photo gallery on this page.
What is the address of Helen Hayes Hospital?
Helen Hayes Hospital is located at 51 N Route 9w.
What is the phone number of Helen Hayes Hospital?
(845) 786-4000 will put you in contact with the team at Helen Hayes Hospital.
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