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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 180th out of 182 homes in Arkansas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 29m per day | ▲ 22% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 47m per day | ▼ 18% State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 28m per day | ▼ 10% State avg: 2h 45m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 17m per day | ▼ 7% State avg: 3h 32m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▲ 76% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 20m per day | ▲ 23% State avg: 16m per day · National avg: 29m per day |
Higher than the Arkansas average: 71.3%Heritage Living Center is legally operated by HLNC, Inc., and administrated by Tina Bogard.
Key information about the people who lead and staff this community.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 26 | 21 | This facility has 24% more total deficiencies than a typical Arkansas nursing home (26 vs. AR avg 21).↑ 24% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 8.7 | 7 | This facility has 24% more deficiencies per year than a typical Arkansas nursing home (8.7 vs. AR avg 7).↑ 24% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Arkansas average 4.2
Last Health inspection on Aug 2025
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 22 citations resulted from standard inspections; and 3 of 22 resulted from complaint investigations.
100% better than Arkansas averageArkansas average: 0.4
100% better than Arkansas averageArkansas average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
17% fewer staff per resident than Arkansas average
0% compared with Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 6 RN Staff are full-time employees. No contractors work on this role.
6
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursAssists with medical care and medications.
All 22 LPN Staff are full-time employees. No contractors work on this role.
22
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursHelps with daily care and mobility.
All 82 CNA Staff are full-time employees. No contractors work on this role.
82
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,384 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 82 | 0 | 82 | 26,756 | 92 | 100% | 7.9 |
| Licensed Practical Nurse | 22 | 0 | 22 | 6,754 | 92 | 100% | 9.7 |
| Clinical Nurse Specialist | 6 | 3 | 9 | 2,883 | 92 | 100% | 8.4 |
| RN Director of Nursing | 6 | 0 | 6 | 2,499 | 83 | 90% | 8.5 |
| Registered Nurse | 6 | 0 | 6 | 2,334 | 92 | 100% | 9.5 |
| Nurse Aide in Training | 7 | 0 | 7 | 1,288 | 82 | 89% | 7.3 |
| Dental Services Staff | 3 | 0 | 3 | 1,244 | 68 | 74% | 6.8 |
| Medication Aide/Technician | 2 | 0 | 2 | 1,044 | 92 | 100% | 7.8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 974 | 68 | 74% | 7.7 |
| Physical Therapy Aide | 0 | 4 | 4 | 831 | 71 | 77% | 6.4 |
| Qualified Social Worker | 0 | 7 | 7 | 690 | 76 | 83% | 5.5 |
| Speech Language Pathologist | 0 | 7 | 7 | 640 | 68 | 74% | 5.2 |
| Physical Therapy Assistant | 0 | 4 | 4 | 581 | 76 | 83% | 6.9 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 562 | 70 | 76% | 5.2 |
| Nurse Practitioner | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Administrator | 1 | 0 | 1 | 523 | 66 | 72% | 7.9 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.1
60% better than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
3.9
71% better than Arkansas averageArkansas average: 13.3
Percent of long-stay residents whose need for help with daily activities has increased
4.7%
60% better than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
3.7%
72% better than Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.3%
78% better than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
10% worse than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
2.1%
56% better than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
0.6%
88% better than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
2.9%
72% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
6% better than Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Arkansas averageArkansas average: 96.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
23% better than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.2%
85% better than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
26% better than Arkansas averageArkansas average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
46% of new residents, usually for short-term rehab.
48% of new residents, often for short stays.
6% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
128Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Heritage Living Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #12 / 181Payroll — State benchmarkedThis home is ranked 12th out of 181 homes in Arkansas for payroll. Shows total annual staff payroll benchmarked to the Arkansas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
3.6 miles from city center
Estimated distance in miles from Conway's city center to Heritage Living Center's address, calculated via Google Maps.
Add your location
Heritage Living Center is located in Conway, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Superior Health and Rehab, LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conway | 118
Facility
118
AR AVG
84
Rank
#76 / 330 | 88.1% | +24% | 3.99 | -17% | -15% | $0 | 10 | 3.3 | - | 104 |
2
Facility
2
AR AVG
34
Rank
#388 / 419 | Vickey Lynn Kirkemier | $18.4M | $6.1M | 32.9% | 45467 | ||||
| Salem Place Nursing and Rehabilitation Center, Inc. |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conway | 103
Facility
103
AR AVG
84
Rank
#122 / 330 | 80.6% | +13% | 6.11 | -41% | +31% | $0 | 33 | 8.3 | - | 83 |
2
Facility
2
AR AVG
34
Rank
#388 / 419 | Sheri Hollingsworth | $12.6M | $5.0M | 39.8% | 45183 | ||||
| Heritage Living Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conway | 140
Facility
140
AR AVG
84
Rank
#17 / 330 | 91.4% | +28% | 3.54 | -34% | -24% | $0 | 22 | 4.4 | - | 128 |
2
Facility
2
AR AVG
34
Rank
#388 / 419 | John Dickson | $20.4M | $7.2M | 35% | 45308 | ||||
| Conway Healthcare and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conway | 105
Facility
105
AR AVG
84
Rank
#107 / 330 | 62.9% | -12% | 4.13 | -8% | -12% | $25.5k | 23 | 4.6 | 1 | 68 |
2
Facility
2
AR AVG
34
Rank
#388 / 419 | Melissa Poore | $8.3M | $4.0M | 48.2% | 45245 |
The legal owner and operator of Heritage Living Center is HLNC, Inc..
Heritage Living Center has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.
Heritage Living Center's occupancy is 91%.
Tina Bogard is the administrator of Heritage Living Center.
Heritage Living Center has 140 beds.
Yes — there are 4 photos of Heritage Living Center in the photo gallery on this page.
Heritage Living Center is located at 1175 Morningside Drive.
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