3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Faulkner SNF Operations, LLC, owner Melissa Poore, and administrator Kathern Fisher run Conway Healthcare and Rehabilitation Center, a 105-bed nursing home on Dave Ward Drive in Conway, Arkansas. About 63 percent of the beds are currently occupied, so the building usually has openings for new placements. The average stay lasts 247 days, which means daily floor routines focus mostly on long-term residential care alongside standard post-hospital therapy.
An on-staff doctor and a 24-hour nursing team manage the daily schedule, averaging 4 hours and 8 minutes of direct care per resident each day. Registered nurses, practical nurses, and aides divide these hours to handle routine clinical treatments and physical rehabilitation. If you are planning a visit, note that the neighborhood has a walk score of 2, making it entirely car-dependent, so you will need a vehicle for any errands outside the property.
State health department surveys have historically flagged operational issues here with how medications are handled, general resident safety protocols, and basic building maintenance. Talking through these old state records with the director of nursing will show you what specific corrective steps the team has built into their current tracking routines.
Prospective residents can get in touch with the admissions desk to check room availability or to walk through the standard entry paperwork.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 23m per day | ▼ 6% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 50m per day | ▼ 12% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 58m per day | ▲ 9% State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 48m per day | ▲ 9% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 53% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 17m per day | ▲ 5% State avg: 16m per day · National avg: 29m per day |
Lower than the Arkansas average: 71.3%Conway Healthcare and Rehabilitation Center is legally operated by Faulkner SNF Operations, LLC, and administered by Kathern Fisher.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 49 | 21 | This facility has 133% more total deficiencies than a typical Arkansas nursing home (49 vs. AR avg 21).↑ 133% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 9.8 | 4.2 | This facility has 133% more deficiencies per year than a typical Arkansas nursing home (9.8 vs. AR avg 4.2).↑ 133% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Arkansas average 4.2
Last Health inspection on Aug 2025
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 23 citations resulted from standard inspections; 2 of 23 resulted from complaint investigations; and 3 of 23 came from combined inspections (standard and complaint).
150% worse than Arkansas averageArkansas average: 0.4
100% better than Arkansas averageArkansas average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with Arkansas average
5% worse than Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 6 RN Staff are full-time employees. No contractors work on this role.
6
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.2 hoursAssists with medical care and medications.
All 17 LPN Staff are full-time employees. No contractors work on this role.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursHelps with daily care and mobility.
All 56 CNA Staff are full-time employees. No contractors work on this role.
56
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,449 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 56 | 0 | 56 | 16,518 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 17 | 0 | 17 | 3,775 | 92 | 100% | 8.4 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,931 | 91 | 99% | 11.1 |
| RN Director of Nursing | 3 | 0 | 3 | 1,447 | 67 | 73% | 8.2 |
| Clinical Nurse Specialist | 3 | 3 | 6 | 982 | 88 | 96% | 7.5 |
| Registered Nurse | 6 | 0 | 6 | 791 | 83 | 90% | 6.2 |
| Nurse Practitioner | 3 | 0 | 3 | 559 | 66 | 72% | 6.9 |
| Dietitian | 2 | 0 | 2 | 516 | 62 | 67% | 8.3 |
| Mental Health Service Worker | 2 | 0 | 2 | 504 | 58 | 63% | 8.7 |
| Administrator | 2 | 0 | 2 | 480 | 60 | 65% | 8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 410 | 57 | 62% | 7.2 |
| Qualified Social Worker | 0 | 3 | 3 | 210 | 51 | 55% | 4.1 |
| Speech Language Pathologist | 0 | 1 | 1 | 188 | 45 | 49% | 4.2 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 97 | 31 | 34% | 2.9 |
| Physical Therapy Aide | 0 | 3 | 3 | 62 | 15 | 16% | 4.1 |
| Medical Director | 0 | 1 | 1 | 18 | 18 | 20% | 1 |
| Occupational Therapy Aide | 0 | 1 | 1 | 15 | 3 | 3% | 4.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 12 | 3 | 3% | 4 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
In line with Arkansas averageArkansas average: $26K
32% fewer fines than Arkansas averageArkansas average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Arkansas averageArkansas average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
May 6, 2024 · $25K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 6, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.5
24% worse than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.1
6% worse than Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
12.1%
5% worse than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
13.2%
In line with Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.0%
12% worse than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.1%
5% worse than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
8.0%
69% worse than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
10.1%
101% worse than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
2.0%
32% worse than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
6.1%
42% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.0%
In line with Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.7%
In line with Arkansas averageArkansas average: 96.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.20
39% better than Arkansas averageArkansas average: 1.97
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.44
34% better than Arkansas averageArkansas average: 2.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.5%
35% worse than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
51.4%
34% worse than Arkansas averageArkansas average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.4%
27% better than Arkansas averageArkansas average: 25.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.3%
40% better than Arkansas averageArkansas average: 13.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
25% of new residents, usually for short-term rehab.
63% of new residents, often for short stays.
12% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
73Part of a Continuing Care Retirement Community offering multiple care levels
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Conway Healthcare and Rehabilitation Center from 2012–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (63% of admissions), and a typical private pay stay runs around 5 - 6 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.6 miles from city center
Estimated distance in miles from Conway's city center to Conway Healthcare and Rehabilitation Center's address, calculated via Google Maps.
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The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Superior Health and Rehab, LLC | NH | Conway | 118
Facility
118
AR AVG
84
Rank
#75 / 330 | 88.1% | +24% | 3.99 | -17% | -15% | $0 | 10 | 3.3 | - | 99 | - |
2
Facility
2
AR AVG
34
Rank
#388 / 419 | Vickey Lynn Kirkemier | $13.3M | $5.1M | 38.1% | 45467 | ||||
| Salem Place Nursing and Rehabilitation Center, Inc. | NH RC | Conway | 103
Facility
103
AR AVG
84
Rank
#122 / 330 | 80.6% | +13% | 6.11 | -41% | +31% | $0 | 33 | 8.3 | - | 85 | - |
2
Facility
2
AR AVG
34
Rank
#388 / 419 | Sheri Hollingsworth | $10.6M | $4.5M | 42.8% | 45183 | ||||
| Heritage Living Center | NH MC RC | Conway | 140
Facility
140
AR AVG
84
Rank
#17 / 330 | 91.4% | +28% | 3.54 | -34% | -24% | $0 | 22 | 4.4 | - | 128 | - |
2
Facility
2
AR AVG
34
Rank
#388 / 419 | John Dickson | $16.0M | $6.2M | 39% | 45308 | ||||
| Conway Healthcare and Rehabilitation Center | NH RC | Conway | 105
Facility
105
AR AVG
84
Rank
#108 / 330 | 62.9% | -12% | 4.13 | -8% | -12% | $25.5k | 23 | 4.6 | 1 | 68 | - |
2
Facility
2
AR AVG
34
Rank
#388 / 419 | Melissa Poore | $7.9M | $3.4M | 43.3% | 45245 |
Conway Healthcare and Rehabilitation Center is located in Conway, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
Conway Healthcare and Rehabilitation Center is legally operated by Faulkner SNF Operations, LLC, and administered by Kathern Fisher.
Conway Healthcare and Rehabilitation Center has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.
Conway Healthcare and Rehabilitation Center's occupancy is 63%.
Conway Healthcare and Rehabilitation Center is registered as a for-profit in AR.
Kathern Fisher is the administrator of Conway Healthcare and Rehabilitation Center.
Conway Healthcare and Rehabilitation Center has 105 beds.
Yes — there are 4 photos of Conway Healthcare and Rehabilitation Center in the photo gallery on this page.
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