Total health inspections
4
Louisiana average 6.5
Last Health inspection on Jan 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Heritage Manor West
Nursing Home · Shreveport, LA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Manor West
Nursing Home · Shreveport, LA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Manor West accepts Medicare, Medicaid, and private pay.
Located amidst the vibrant city of Shreveport, Heritage Manor West beckons with open arms, offering a haven where healing and renewal intertwine. Here, memory care, hospice care, wound care, and long-term care converge seamlessly, woven together in a tapestry of unwavering commitment to each resident’s journey. From the culinary delights that grace the dining tables, nourishing both body and soul, to the enriching programs that foster mental well-being, Heritage Manor West leaves no stone unturned in curating an environment that inspires holistic growth.
Hydrotherapy and tranquil spa rooms invite residents to immerse themselves in soothing waters, a balm for both body and spirit. Within the embrace of the meticulously manicured outdoor spaces, residents find solace and serenity, whether seeking a moment of reflection or enjoying the company of fellow residents. Complimentary Wi-Fi creates a bridge between the cherished memories of the past and the ongoing connections with loved ones, while the onsite salon and barbershop are sanctuaries of personal care and self-expression. And within the state-of-the-art rehabilitation gym, residents embark on transformative journeys, unlocking newfound strength and resilience.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 69th out of 170 homes in Louisiana.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 69th out of 170 homes in Louisiana.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 59m per day
Rank #69 / 170Nurse hours — State benchmarkedThis home is ranked 69th out of 170 homes in Louisiana.Shows adjusted nurse hours per resident per day benchmarked to the Louisiana average, with a ranking across 170 Louisiana SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Louisiana avg
-4%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 15m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
63.9%
Rank #125 / 174Occupancy rate — State benchmarkedThis home is ranked 125th out of 174 homes in Louisiana.Shows this facility's occupancy rate versus the Louisiana average, with its Statewide rank out of 174. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
218 days
Occupancy rate
63.9%
Rank #125 / 174Occupancy rate — State benchmarkedThis home is ranked 125th out of 174 homes in Louisiana.Shows this facility's occupancy rate versus the Louisiana average, with its Statewide rank out of 174. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
218 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
42% of new residents, usually for short-term rehab.
Typical stay
4 months
Private pay
44% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
14% of new residents, often for long-term daily care.
Typical stay
4 - 5 years
Finances and operations
Privately-owned community
Home revenue
$8.0M
Profit
$628.8K
Privately-owned community
Home revenue
$8.0M Rank #128 / 174Revenue — State benchmarkedThis home is ranked 128th out of 174 homes in Louisiana.Shows this facility's annual revenue compared to the Louisiana SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$628.8K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #57 / 174Payroll — State benchmarkedThis home is ranked 57th out of 174 homes in Louisiana.Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$5.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #57 / 174Payroll — State benchmarkedThis home is ranked 57th out of 174 homes in Louisiana.Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.3M
Walk Score: 35 / 100 Rank #76 / 161Walk Score — State benchmarkedThis home is ranked 76th out of 161 homes in Louisiana.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Louisiana SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Health Inspection History
Inspections
Total health citations
18
Rank #47 / 174Health citations — State benchmarkedThis home is ranked 47th out of 174 homes in Louisiana.Shows this facility's total health deficiency citations benchmarked to the Louisiana State average, with a ranking across all 174 LA SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Louisiana average 25.7
Citations per inspection
4.5
Rank #119 / 174Citations per inspection — State benchmarkedThis home is ranked 119th out of 174 homes in Louisiana.Shows average deficiency citations per CMS inspection for this facility versus the Louisiana mean across 174 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
16 of 18 citations resulted from standard inspections; and 2 of 18 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than Louisiana averageLouisiana average: 1.1
Serious Health citations
0
100% better than Louisiana averageLouisiana average: 0.5
Citations history (last 3 years)
Quality of Care moderate citation
Jan 08, 2025
Corrected
Quality of Care moderate citation
Jan 08, 2025
Corrected
Care Planning moderate citation
Jan 08, 2025
Corrected
Care Planning moderate citation
Jan 08, 2025
Corrected
Financial Assistance for
Nursing Home in Louisiana
Heritage Manor West is located in Shreveport, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Staffing Data
Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
Total staff
165
Employees
123
Contractors
42
Staff to resident ratio
1.51:1
0% compared with Louisiana average
Avg staff/day
61
Average shift
7.5 hours
9% worse than Louisiana average
Total staff hours (quarter)
41,902
Nursing staff breakdown
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
35
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
62
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Contractor staffing
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
7.7%
3,217 contractor hours this quarter
Speech Language Pathologist: 15
Physical Therapy Aide: 6
Qualified Social Worker: 5
Respiratory Therapy Technician: 5
Physical Therapy Assistant: 3
Therapeutic Recreation Specialist: 3
Medical Director: 2
Occupational Therapy Aide: 1
Clinical Nurse Specialist: 1
Occupational Therapy Assistant: 1
Staff by category
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 62 | 0 | 62 | 23,514 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 35 | 0 | 35 | 10,882 | 91 | 100% | 8.2 |
| Registered Nurse | 10 | 0 | 10 | 2,537 | 91 | 100% | 7.7 |
| Physical Therapy Aide | 0 | 6 | 6 | 879 | 73 | 80% | 5.8 |
| Nurse Aide in Training | 14 | 0 | 14 | 824 | 38 | 42% | 7.4 |
| Qualified Social Worker | 0 | 5 | 5 | 572 | 67 | 74% | 6.4 |
| Speech Language Pathologist | 0 | 15 | 15 | 561 | 66 | 73% | 5.3 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 456 | 58 | 64% | 7.9 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 396 | 62 | 68% | 4.9 |
| Therapeutic Recreation Specialist | 0 | 3 | 3 | 362 | 58 | 64% | 5.8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 292 | 64 | 70% | 4.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 68 | 9 | 10% | 7.5 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 35 | 6 | 7% | 5.8 |
| Medical Director | 0 | 2 | 2 | 30 | 15 | 16% | 2 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
62 Certified Nursing Assistant
% of Days
100%
35 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
100%
6 Physical Therapy Aide
% of Days
80%
14 Nurse Aide in Training
% of Days
42%
5 Qualified Social Worker
% of Days
74%
15 Speech Language Pathologist
% of Days
73%
1 Nurse Practitioner
% of Days
65%
1 Administrator
% of Days
64%
5 Respiratory Therapy Technician
% of Days
68%
3 Therapeutic Recreation Specialist
% of Days
64%
3 Physical Therapy Assistant
% of Days
70%
1 Occupational Therapy Aide
% of Days
10%
1 Clinical Nurse Specialist
% of Days
7%
2 Medical Director
% of Days
16%
1 Occupational Therapy Assistant
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
109
Medicare
26
23.9% of residents
Medicaid
73
67% of residents
Private pay or other
10
9.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.1
54% worse than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.7
61% worse than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.9%
Percent of long-stay residents whose need for help with daily activities has increased
31.9%
55% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
39.0%
Percent of long-stay residents whose ability to move independently worsened
39.0%
66% worse than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.2%
60% worse than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.6%
Percent of long-stay residents experiencing one or more falls with major injury
2.6%
24% better than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.1%
Percent of long-stay high risk residents with pressure ulcers
6.1%
In line with Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.1%
Percent of long-stay residents with a urinary tract infection
2.1%
23% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.8%
Percent of long-stay residents who lose too much weight
10.8%
109% worse than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.7%
Percent of long-stay residents who have depressive symptoms
0.7%
59% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
7.2%
Percent of long-stay residents who received an antipsychotic medication
7.2%
65% better than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
9% better than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
In line with Louisiana averageLouisiana average: 94.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
20% better than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
67% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.6%
16% better than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Nursing Home around Shreveport
The information below is reported by the Louisiana Department of Health, Health Standards Section.
Filter by care type
| Heritage Manor West |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport | 140 | 63.9% | -11% | 3.98 | +34% | -4% | $0 | 18 | 4.5 | - | 110 | 35 | Lena Heritage LLC | $8.0M | $5.5M | 68.9% | 195447 | ||||
| Booker T.washington Skilled Nursing and Rehabilita |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 80 | 86.2% | +20% | 2.75 | - | -61% | -34% | $0 | 18 | 3.6 | - | 73 | 58 | Kourtney Brownlee | $7.5M | $2.6M | 35.1% | 195615 | |||
| Claiborne Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 81 | 80.3% | +12% | 4.19 | +43% | +1% | $112.9k | 42 | 3.8 | 5 | 67 | 43 | Julie Fox-Cash | $7.9M | $3.3M | 41.1% | 195316 |
Financial Trends
Historical financial and operational data for Heritage Manor West based on CMS SNF Cost Reports.
Occupancy Rate
63.9%
↓ 0.5pp vs 2022
Net Income
$628.8K
↓ ~$175.0K vs 2022
Total Payroll
$5.5M
↑ ~$586.0K vs 2022
Profit Margin
7.9%
↓ 2.3pp vs 2022
Guides for Better Senior Living
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Frequently Asked Questions about Heritage Manor West
Is Heritage Manor West in a walkable area?
Heritage Manor West has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the occupancy rate at Heritage Manor West?
Heritage Manor West's occupancy is 63.9%.
Is Heritage Manor West Medicare or Medicaid certified?
Yes — Heritage Manor West is a CMS-certified provider of Medicare and Medicaid.
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