3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
At 63.9% occupancy across 140 beds, Heritage Manor West is running well below capacity. That detail matters for families trying to read the facility quickly: it means availability is likely, and it points to a community where demand is not overwhelming the care staff.
The clinical footprint is broad: skilled nursing anchors the model, with short-term rehabilitation, wound care, memory care, and hospice all confirmed on the profile. Hydrotherapy is available on-site, alongside a rehabilitation gym, salon, and spa. Total nursing time is 3 hours and 59 minutes per resident per day. The facility accepts Medicare, Medicaid, and private pay, operated by Lena Heritage LLC out of Shreveport.
Average length of stay is 218 days, which tracks with a facility that handles both post-acute admissions and longer-term placements. The “Who this home usually serves” section describes it as a mix of rehab and long-term care, and the payment mix confirms that: Medicare, Medicaid, and private pay are all active pathways.
Religious services, an on-site activity calendar, and an active resident council are part of the daily structure. Nurse aide training happens on-site as well. The neighborhood Walk Score is 35, so transportation will generally be needed for outside appointments.
Heritage Manor West is a mid-size Shreveport nursing facility with broad clinical coverage and room to spare, suited to both short post-hospital stays and longer placements where memory care or hospice access matters.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 86th out of 199 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 20m per day | ▲ 5% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 1m per day | ▼ 13% State avg: 1h 10m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 20m per day | ■ Avg State avg: 2h 20m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 13m per day | ■ Avg State avg: 3h 18m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 65% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 7m per day | ▼ 47% State avg: 12m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
8% fewer staff per resident than Louisiana average
7% worse than Louisiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 11 RN Staff are full-time employees. No contractors work on this role.
11
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursAssists with medical care and medications.
All 33 LPN Staff are full-time employees. No contractors work on this role.
33
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursHelps with daily care and mobility.
All 65 CNA Staff are full-time employees. No contractors work on this role.
65
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,909 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 65 | 0 | 65 | 24,675 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 33 | 0 | 33 | 10,791 | 92 | 100% | 8.2 |
| Registered Nurse | 11 | 0 | 11 | 2,957 | 92 | 100% | 8.1 |
| Therapeutic Recreation Specialist | 0 | 4 | 4 | 1,297 | 82 | 89% | 6.9 |
| Speech Language Pathologist | 0 | 11 | 11 | 762 | 89 | 97% | 4.7 |
| Physical Therapy Aide | 0 | 4 | 4 | 695 | 70 | 76% | 5.3 |
| Qualified Social Worker | 0 | 5 | 5 | 487 | 68 | 74% | 7.1 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Administrator | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 288 | 64 | 70% | 4.4 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 204 | 51 | 55% | 3.3 |
| Nurse Aide in Training | 3 | 0 | 3 | 198 | 20 | 22% | 7.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 66 | 9 | 10% | 7.3 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 54 | 8 | 9% | 6.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 30 | 3 | 3% | 10 |
| Medical Director | 0 | 2 | 2 | 27 | 13 | 14% | 2 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.1
54% worse than Louisiana averageLouisiana average: 11.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.7
61% worse than Louisiana averageLouisiana average: 20.4
Percent of long-stay residents whose need for help with daily activities has increased
31.9%
55% worse than Louisiana averageLouisiana average: 20.5%
Percent of long-stay residents whose ability to move independently worsened
39.0%
66% worse than Louisiana averageLouisiana average: 23.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.2%
60% worse than Louisiana averageLouisiana average: 17.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.6%
24% better than Louisiana averageLouisiana average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
6.1%
In line with Louisiana averageLouisiana average: 6.4%
Percent of long-stay residents with a urinary tract infection
2.1%
23% better than Louisiana averageLouisiana average: 2.7%
Percent of long-stay residents who lose too much weight
10.8%
109% worse than Louisiana averageLouisiana average: 5.1%
Percent of long-stay residents who have depressive symptoms
0.7%
59% better than Louisiana averageLouisiana average: 1.6%
Percent of long-stay residents who received an antipsychotic medication
7.2%
65% better than Louisiana averageLouisiana average: 20.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
9% better than Louisiana averageLouisiana average: 91.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
In line with Louisiana averageLouisiana average: 94.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
20% better than Louisiana averageLouisiana average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
67% better than Louisiana averageLouisiana average: 3.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.6%
16% better than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
42% of new residents, usually for short-term rehab.
44% of new residents, often for short stays.
14% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
109Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Heritage Manor West from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #68 / 203Payroll — State benchmarkedThis home is ranked 68th out of 203 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #15 / 203Payroll % — State benchmarkedThis home is ranked 15th out of 203 homes in Louisiana. Shows payroll as a percentage of revenue versus the Louisiana average. Well-run Louisiana facilities typically land around 54–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
New residents most often arrive under private pay (44% of admissions), and a typical private pay stay runs around 2 - 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
The information below is reported by the Louisiana Department of Health, Health Standards Section.
| Heritage Manor of Stratmore Nursing & Rehab Ctr | NH HC MC | Shreveport (Springlake, University Terrace) | 142
Facility
142
LA AVG
113
Rank
#69 / 262 |
80.3%
Facility
80.3%
LA AVG
71.8%
Rank
#65 / 204 | +12% | 3.52
Facility
3.52
LA AVG
4.14
Rank
#148 / 199 | +13% | -15% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 6
Facility
6
LA AVG
25.7
Rank
#4 / 204 | 3.0
Facility
3.0
LA AVG
3.9
Rank
#40 / 204 | - | 125 | - |
12
Facility
12
LA AVG
37
Rank
#312 / 368 | Catherine Day | $13.4M
Facility
$13.4M
LA AVG
$9.6M
Rank
#72 / 203 | $5.3M
Facility
$5.3M
LA AVG
$3.9M
Rank
#21 / 203 | 39.5%
Facility
39.5%
LA AVG
42%
Rank
#25 / 203 | 195486 | ||||
| Heritage Manor South | NH HC MC | Shreveport (Caddo Parish) | 145
Facility
145
LA AVG
113
Rank
#59 / 262 |
67.0%
Facility
67.0%
LA AVG
71.8%
Rank
#130 / 204 | -7% | 4.96
Facility
4.96
LA AVG
4.14
Rank
#16 / 199 | +41% | +20% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 18
Facility
18
LA AVG
25.7
Rank
#56 / 204 | 3.6
Facility
3.6
LA AVG
3.9
Rank
#89 / 204 | - | 108 | A+ |
29
Facility
29
LA AVG
37
Rank
#225 / 368 | Jacob Banaka | $11.5M
Facility
$11.5M
LA AVG
$9.6M
Rank
#137 / 203 | $5.1M
Facility
$5.1M
LA AVG
$3.9M
Rank
#38 / 203 | 44.1%
Facility
44.1%
LA AVG
42%
Rank
#3 / 203 | 195408 | ||||
| Heritage Manor West | NH HC MC PC | Shreveport | 140
Facility
140
LA AVG
113
Rank
#73 / 262 |
63.9%
Facility
63.9%
LA AVG
71.8%
Rank
#141 / 204 | -11% | 3.98
Facility
3.98
LA AVG
4.14
Rank
#86 / 199 | +56% | -4% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 18
Facility
18
LA AVG
25.7
Rank
#56 / 204 | 4.5
Facility
4.5
LA AVG
3.9
Rank
#139 / 204 | - | 116 | - |
35
Facility
35
LA AVG
37
Rank
#195 / 368 | Lena Heritage LLC | $10.5M
Facility
$10.5M
LA AVG
$9.6M
Rank
#151 / 203 | $4.6M
Facility
$4.6M
LA AVG
$3.9M
Rank
#68 / 203 | 44.3%
Facility
44.3%
LA AVG
42%
Rank
#15 / 203 | 195447 | ||||
| Southern Hills Healthcare and Rehabilitation | NH HC MC | Shreveport (Hyde Park, Brookwood, Southern Hills) | 101
Facility
101
LA AVG
113
Rank
#163 / 262 |
73.3%
Facility
73.3%
LA AVG
71.8%
Rank
#102 / 204 | +2% | 4.47
Facility
4.47
LA AVG
4.14
Rank
#35 / 199 | +75% | +8% | $61.6k
Facility
$61.6k
LA AVG
$107.9k
Rank
#148 / 204 | 24
Facility
24
LA AVG
25.7
Rank
#112 / 204 | 3.4
Facility
3.4
LA AVG
3.9
Rank
#71 / 204 | 4 | 78 | A+ |
34
Facility
34
LA AVG
37
Rank
#202 / 368 | Chelsea Bundick | $8.1M
Facility
$8.1M
LA AVG
$9.6M
Rank
#165 / 203 | $3.8M
Facility
$3.8M
LA AVG
$3.9M
Rank
#107 / 203 | 46.3%
Facility
46.3%
LA AVG
42%
Rank
#25 / 203 | 195519 | ||||
| Pierremont Healthcare Center | NH MC RC | Shreveport (Caddo Parish) | 180
Facility
180
LA AVG
113
Rank
#17 / 262 |
67.4%
Facility
67.4%
LA AVG
71.8%
Rank
#127 / 204 | -6% | 3.86
Facility
3.86
LA AVG
4.14
Rank
#101 / 199 | -77% | -7% | $431.5k
Facility
$431.5k
LA AVG
$107.9k
Rank
#202 / 204 | 57
Facility
57
LA AVG
25.7
Rank
#194 / 204 | 3.8
Facility
3.8
LA AVG
3.9
Rank
#104 / 204 | 11 | 117 | A+ |
68
Facility
68
LA AVG
37
Rank
#38 / 368 | Edward Forrest | $12.6M
Facility
$12.6M
LA AVG
$9.6M
Rank
#15 / 203 | $5.4M
Facility
$5.4M
LA AVG
$3.9M
Rank
#36 / 203 | 43.2%
Facility
43.2%
LA AVG
42%
Rank
#189 / 203 | 195312 |
Heritage Manor West is located in Shreveport, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Heritage Manor West has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Heritage Manor West's occupancy is 63.9%.
Yes — there are 3 photos of Heritage Manor West in the photo gallery on this page.
(318) 686-1400 will put you in contact with the team at Heritage Manor West.
Yes — Heritage Manor West is a CMS-certified provider of Medicare and Medicaid.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
