Total staff
150
Employees
114
Contractors
36
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Heritage Manor West
Nursing Home · Shreveport, LA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Manor West
Nursing Home · Shreveport, LA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Manor West accepts Medicare, Medicaid, and private pay.
Overview of Heritage Manor West
Located amidst the vibrant city of Shreveport, Heritage Manor West beckons with open arms, offering a haven where healing and renewal intertwine. Here, memory care, hospice care, wound care, and long-term care converge seamlessly, woven together in a tapestry of unwavering commitment to each resident’s journey. From the culinary delights that grace the dining tables, nourishing both body and soul, to the enriching programs that foster mental well-being, Heritage Manor West leaves no stone unturned in curating an environment that inspires holistic growth.
Hydrotherapy and tranquil spa rooms invite residents to immerse themselves in soothing waters, a balm for both body and spirit. Within the embrace of the meticulously manicured outdoor spaces, residents find solace and serenity, whether seeking a moment of reflection or enjoying the company of fellow residents. Complimentary Wi-Fi creates a bridge between the cherished memories of the past and the ongoing connections with loved ones, while the onsite salon and barbershop are sanctuaries of personal care and self-expression. And within the state-of-the-art rehabilitation gym, residents embark on transformative journeys, unlocking newfound strength and resilience.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 76th out of 182 homes in Louisiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 76th out of 182 homes in Louisiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 59m per day
Rank #76 / 182Nurse hours — State benchmarkedThis home is ranked 76th out of 182 homes in Louisiana. Shows adjusted nurse hours per resident per day benchmarked to the Louisiana average, with a ranking across 182 Louisiana SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Louisiana avg
-4%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 15m per day | ■ Avg State avg: 3h 15m per day · National avg: 3h 25m per day |
Capacity and availability
This home usually has availability
Occupancy rate
63.9%
Rank #135 / 189Occupancy rate — State benchmarkedThis home is ranked 135th out of 189 homes in Louisiana. Shows this facility's occupancy rate versus the Louisiana average, with its Statewide rank out of 189. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
218 days
Walk Score: 35 / 100 Rank #195 / 368Walk Score — State benchmarkedThis home is ranked 195th out of 368 homes in Louisiana. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Louisiana SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Wheelchair Accessible
Safety FeaturesKeeping Residents Safe – Use of Enhanced Barrier Precautions
Rehabilitation Services
Short-Term Rehab
Gym
Salon
Spa
Wifi
Housekeeping
Laundry
Activity Calendar
Specific ProgramsWound Care, Short-term Rehabilitation
Religious ServicesYes
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.38:1
8% worse than Louisiana average
Avg staff/day
62
Average shift
7.6 hours
7% worse than Louisiana average
Total staff hours (quarter)
43,434
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
All 11 RN Staff are full-time employees. No contractors work on this role.
11
All 11 RN Staff are full-time employees. No contractors work on this role.
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursLicensed Practical Nurse
Assists with medical care and medications.
LPN Staff
All 33 LPN Staff are full-time employees. No contractors work on this role.
33
All 33 LPN Staff are full-time employees. No contractors work on this role.
33
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursCertified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
All 65 CNA Staff are full-time employees. No contractors work on this role.
65
All 65 CNA Staff are full-time employees. No contractors work on this role.
65
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursContractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
9%
3,909 contractor hours this quarter
Speech Language Pathologist: 11
Qualified Social Worker: 5
Respiratory Therapy Technician: 4
Physical Therapy Aide: 4
Therapeutic Recreation Specialist: 4
Physical Therapy Assistant: 3
Medical Director: 2
Occupational Therapy Aide: 1
Clinical Nurse Specialist: 1
Occupational Therapy Assistant: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 65 | 0 | 65 | 24,675 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 33 | 0 | 33 | 10,791 | 92 | 100% | 8.2 |
| Registered Nurse | 11 | 0 | 11 | 2,957 | 92 | 100% | 8.1 |
| Therapeutic Recreation Specialist | 0 | 4 | 4 | 1,297 | 82 | 89% | 6.9 |
| Speech Language Pathologist | 0 | 11 | 11 | 762 | 89 | 97% | 4.7 |
| Physical Therapy Aide | 0 | 4 | 4 | 695 | 70 | 76% | 5.3 |
| Qualified Social Worker | 0 | 5 | 5 | 487 | 68 | 74% | 7.1 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Administrator | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 288 | 64 | 70% | 4.4 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 204 | 51 | 55% | 3.3 |
| Nurse Aide in Training | 3 | 0 | 3 | 198 | 20 | 22% | 7.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 66 | 9 | 10% | 7.3 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 54 | 8 | 9% | 6.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 30 | 3 | 3% | 10 |
| Medical Director | 0 | 2 | 2 | 27 | 13 | 14% | 2 |
65 Certified Nursing Assistant
% of Days
100%
33 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
100%
4 Therapeutic Recreation Specialist
% of Days
89%
11 Speech Language Pathologist
% of Days
97%
4 Physical Therapy Aide
% of Days
76%
5 Qualified Social Worker
% of Days
74%
1 Nurse Practitioner
% of Days
63%
1 Administrator
% of Days
60%
3 Physical Therapy Assistant
% of Days
70%
4 Respiratory Therapy Technician
% of Days
55%
3 Nurse Aide in Training
% of Days
22%
1 Occupational Therapy Aide
% of Days
10%
1 Clinical Nurse Specialist
% of Days
9%
1 Occupational Therapy Assistant
% of Days
3%
2 Medical Director
% of Days
14%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.1
54% worse than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.7
61% worse than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.9%
Percent of long-stay residents whose need for help with daily activities has increased
31.9%
55% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
39.0%
Percent of long-stay residents whose ability to move independently worsened
39.0%
66% worse than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.2%
60% worse than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.6%
Percent of long-stay residents experiencing one or more falls with major injury
2.6%
24% better than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.1%
Percent of long-stay high risk residents with pressure ulcers
6.1%
In line with Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.1%
Percent of long-stay residents with a urinary tract infection
2.1%
23% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
10.8%
Percent of long-stay residents who lose too much weight
10.8%
109% worse than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.7%
Percent of long-stay residents who have depressive symptoms
0.7%
59% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
7.2%
Percent of long-stay residents who received an antipsychotic medication
7.2%
65% better than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
9% better than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
In line with Louisiana averageLouisiana average: 94.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
20% better than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
67% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.6%
16% better than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
42% of new residents, usually for short-term rehab.
Typical stay
4 months
Private pay
44% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
14% of new residents, often for long-term daily care.
Typical stay
4 - 5 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
109
Medicare
26
23.9% of residents
Medicaid
73
67% of residents
Private pay or other
10
9.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Heritage Manor West based on CMS SNF Cost Reports.
Occupancy Rate
63.9%
↓ 0.5pp vs 2022
Net Income
$628.8K
↓ ~$175.0K vs 2022
Total Payroll
$5.5M
↑ ~$586.0K vs 2022
Profit Margin
7.9%
↓ 2.3pp vs 2022
Finances and operations
Privately-owned community
Home revenue
$8.0M
Profit
$628.8K
Privately-owned community
Home revenue
$8.0M Rank #135 / 186Revenue — State benchmarkedThis home is ranked 135th out of 186 homes in Louisiana. Shows this facility's annual revenue compared to the Louisiana SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$628.8K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #59 / 186Payroll — State benchmarkedThis home is ranked 59th out of 186 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$5.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #59 / 186Payroll — State benchmarkedThis home is ranked 59th out of 186 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$7.3M
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Financial Assistance for
Nursing Home in Louisiana
Heritage Manor West is located in Shreveport, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Compare Nursing Home around Shreveport
The information below is reported by the Louisiana Department of Health, Health Standards Section.
Filter by care type
| Progressive Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 48 | - | - | 7.66 | +101% | +85% | $0 | 2 | 1.0 | - | 16 | - | 56 | - | - | - | - | 195622 | ||||
| Heritage Manor of Stratmore Nursing & Rehab Ctr |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Springlake, University Terrace) | 142 | - | - | 3.52 | +13% | -15% | $0 | 6 | 3.0 | - | 129 | - | 12 | Catherine Day | $10.9M | $7.3M | 67.3% | 195486 | ||||
| The Oaks of Louisiana |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Shreveport (Lucas) | 160 | - | - | 5.54 | -81% | +34% | $0 | 19 | 3.8 | - | 79 | A+ | 15 | Pierre Blanchard | $13.6M | $6.2M | 45.6% | 195597 | ||||
| Heritage Manor West |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport | 140 | 63.9% | -11% | 3.98 | +56% | -4% | $0 | 18 | 4.5 | - | 110 | - | 35 | Lena Heritage LLC | $8.0M | $5.5M | 68.9% | 195447 | ||||
| Pierremont Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 180 | 67.4% | -6% | 3.86 | -77% | -7% | $431.5k | 57 | 3.8 | 11 | 119 | A+ | 68 | Edward Forrest | $19.1M | $6.4M | 33.6% | 195312 |
Frequently Asked Questions about Heritage Manor West
Is Heritage Manor West in a walkable area?
Heritage Manor West has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the occupancy rate at Heritage Manor West?
Heritage Manor West's occupancy is 63.9%.
Are there photos of Heritage Manor West?
Yes — there are 2 photos of Heritage Manor West in the photo gallery on this page.
Is Heritage Manor West Medicare or Medicaid certified?
Yes — Heritage Manor West is a CMS-certified provider of Medicare and Medicaid.
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