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4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heritage of Bel Air is a 108-bed nursing home at 1203 North 13th Street, Norfolk, Madison County, Nebraska, administered by Tracy Zamora. The facility provides skilled nursing, short-term rehabilitation, Alzheimer’s and dementia care, and supportive care services, accepting both Medicare and Medicaid.
Staffing reflects measured performance relative to state benchmarks. Registered nurses deliver 38 minutes per resident per day, 12 percent below the Nebraska average of 43 minutes. Licensed practical nurses provide 44 minutes per day, matching the state average. Nurse aides deliver 2 hours 45 minutes per day, consistent with the Nebraska average of 2 hours 46 minutes. Weekend total nursing hours reach 3 hours 23 minutes per day, 6 percent below the state average of 3 hours 37 minutes. Weekend registered nurse presence drops to 23 minutes per day, 21 percent below the state average of 29 minutes. Physical therapists provide 3 minutes per resident daily, matching the state average. Occupancy runs at 83 percent with 90 residents in 108 beds, above the Nebraska state average of 70.3 percent. The facility’s occupancy and strong acute care metrics reflect community confidence.
The facility’s inspection trajectory with the Nebraska Department of Health and Human Services, Division of Public Health shows substantial improvement. Early inspections documented deficiencies centered on life safety code issues such as fire sprinkler maintenance, emergency egress, and fire safety equipment, along with concerns about nutrition, medication storage, fall prevention, and infection control. Complaint investigations were predominantly unsubstantiated, though a few substantiated cases involved failure to implement fall prevention interventions and incomplete incident reporting. The facility has recorded no fines, immediate jeopardy findings, or license suspensions. The inspection on March 13, 2025, found no deficiencies and confirmed licensure renewal. This pattern indicates meaningful remediation across prior years.
Quality measures demonstrate exceptional performance in safety and acute care outcomes. Long-stay residents experienced hospitalizations at 0.49 per 1,000 days, 73 percent better than Nebraska’s 1.80, and emergency department visits at 0.50 per 1,000 days, 74 percent better than the state average of 1.95. Short-stay rehabilitation residents showed rehospitalizations at 9.3 percent (56 percent better than Nebraska’s 20.9 percent), emergency department visits at 6.7 percent (42 percent better than the 11.6 percent state average), and falls with major injury at zero percent; substantially better than the Nebraska average of 0.8 percent. However, successful discharge to home or community occurred in 38.9 percent of cases (23 percent worse than the state average of 50.6 percent), and ability to care for self at discharge was 28.3 percent (47 percent worse than the state average of 53.7 percent). No penalties have been assessed in the past three years.
Families considering Heritage of Bel Air should ask administrators directly about discharge planning and functional recovery support during the admission assessment.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 39m per day | ▼ 9% State avg: 43m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 40m per day | ▼ 7% State avg: 43m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 38m per day | ▼ 5% State avg: 2h 46m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 15m per day | ▼ 10% State avg: 3h 37m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ■ Avg State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 25m per day | ▼ 12% State avg: 29m per day · National avg: 28m per day |
Higher than the Nebraska average: 70.3%Heritage of Bel Air is administrated by Administrator Tracy Zamora.
In Nebraska, the Department of Health and Human Services, Division of Public Health conducts regular inspections to ensure nursing and assisted living facilities meet state and federal standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Nebraska state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NE Average | vs. NE Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 65 | 52 | This facility has 25% more total deficiencies than a typical Nebraska nursing home (65 vs. NE avg 52).↑ 25% worse |
|
Deficiencies per year
Average deficiencies per year since 2011.
| 4.3 | 3.5 | This facility has 23% more deficiencies per year than a typical Nebraska nursing home (4.3 vs. NE avg 3.5).↑ 23% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
0.49
73% better than Nebraska averageNebraska average: 1.80
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.50
74% better than Nebraska averageNebraska average: 1.95
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
9.3%
56% better than Nebraska averageNebraska average: 20.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.7%
42% better than Nebraska averageNebraska average: 11.6%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Nebraska averageNebraska average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
28.3%
47% worse than Nebraska averageNebraska average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
38.9%
23% worse than Nebraska averageNebraska average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
45% of new residents, usually for short-term rehab.
43% of new residents, often for short stays.
12% of new residents, often for long-term daily care.
Based on the 2024 CMS SNF Cost Report.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (45% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from Norfolk's city center to Heritage of Bel Air's address, calculated via Google Maps.
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Heritage of Bel Air is located in NORFOLK, Nebraska.
Here are the financial assistance programs available to residents in Nebraska.
The information below is reported by the Nebraska Department of Health and Human Services, Division of Public Health.
| Gateway Vista |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
PC Palliative Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Lincoln (Culler) | 80
Facility
80
NE AVG
82
Rank
#84 / 228 |
90.0%
Facility
90.0%
NE AVG
70.3%
Rank
#38 / 194 | +28% | 4.84
Facility
4.84
NE AVG
4.45
Rank
#28 / 117 | -20% | +9% | $8.7k
Facility
$8.7k
NE AVG
$38.1k
Rank
#87 / 122 | 10
Facility
10
NE AVG
18.2
Rank
#28 / 122 | 3.3
Facility
3.3
NE AVG
4.2
Rank
#34 / 122 | 1 | 72 | - |
71
Facility
71
NE AVG
46
Rank
#43 / 298 | Mikel Ardley | $25.2M
Facility
$25.2M
NE AVG
$7.6M
Rank
#4 / 120 | $7.0M
Facility
$7.0M
NE AVG
$3.5M
Rank
#14 / 120 | 27.7%
Facility
27.7%
NE AVG
49.4%
Rank
#117 / 120 | 285266 | ||||
| Emerald Columbus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
PC Palliative Care | Columbus (40Th Avenue) | 145
Facility
145
NE AVG
82
Rank
#25 / 228 |
56.6%
Facility
56.6%
NE AVG
70.3%
Rank
#161 / 194 | -20% | 3.78
Facility
3.78
NE AVG
4.45
Rank
#78 / 117 | -37% | -15% | $0
Facility
$0
NE AVG
$38.1k
Rank
#1 / 122 | 20
Facility
20
NE AVG
18.2
Rank
#75 / 122 | 3.3
Facility
3.3
NE AVG
4.2
Rank
#34 / 122 | - | 72 | A+ |
57
Facility
57
NE AVG
46
Rank
#101 / 298 | Columbus Operations LLC | $11.3M
Facility
$11.3M
NE AVG
$7.6M
Rank
#22 / 120 | $6.1M
Facility
$6.1M
NE AVG
$3.5M
Rank
#22 / 120 | 54%
Facility
54%
NE AVG
49.4%
Rank
#78 / 120 | 285092 | ||||
| Bethany Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NC Nursing Care | Minden | 64
Facility
64
NE AVG
82
Rank
#123 / 228 |
79.7%
Facility
79.7%
NE AVG
70.3%
Rank
#90 / 194 | +13% | 4.75
Facility
4.75
NE AVG
4.45
Rank
#35 / 117 | +53% | +7% | $0
Facility
$0
NE AVG
$38.1k
Rank
#1 / 122 | 19
Facility
19
NE AVG
18.2
Rank
#70 / 122 | 6.3
Facility
6.3
NE AVG
4.2
Rank
#107 / 122 | - | 59 | - |
47
Facility
47
NE AVG
46
Rank
#155 / 298 | Bethany Home Inc | $8.4M
Facility
$8.4M
NE AVG
$7.6M
Rank
#41 / 120 | $5.0M
Facility
$5.0M
NE AVG
$3.5M
Rank
#34 / 120 | 59.9%
Facility
59.9%
NE AVG
49.4%
Rank
#54 / 120 | 285270 | ||||
| Tabitha at Prairie Commons |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Grand Island | 36
Facility
36
NE AVG
82
Rank
#206 / 228 |
27.2%
Facility
27.2%
NE AVG
70.3%
Rank
#188 / 194 | -61% | 5.72
Facility
5.72
NE AVG
4.45
Rank
#7 / 117 | +44% | +28% | $10.3k
Facility
$10.3k
NE AVG
$38.1k
Rank
#100 / 122 | 15
Facility
15
NE AVG
18.2
Rank
#53 / 122 | 5.0
Facility
5.0
NE AVG
4.2
Rank
#91 / 122 | 1 | 24 | - |
14
Facility
14
NE AVG
46
Rank
#267 / 298 | Tabitha Grand Island, Inc. | $5.0M
Facility
$5.0M
NE AVG
$7.6M
Rank
#79 / 120 | $2.7M
Facility
$2.7M
NE AVG
$3.5M
Rank
#86 / 120 | 52.9%
Facility
52.9%
NE AVG
49.4%
Rank
#81 / 120 | 285307 |
Heritage of Bel Air has a walk score of 82. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Heritage of Bel Air's occupancy is 83%.
Administrator Tracy Zamora is the administrator of Heritage of Bel Air.
Heritage of Bel Air has 108 beds.
Yes — there is 1 photo of Heritage of Bel Air in the photo gallery on this page.
Heritage of Bel Air is located at 1203 North 13th Street.
(402) 371-4991 will put you in contact with the team at Heritage of Bel Air.
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