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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Operated by Hillcrest Care Center, INC, Hillcrest Care Center, INC is a skilled nursing home in De Soto, Missouri. The facility owned by Cindy Tindall is on Clarke Street in a moderately walkable neighborhood. It has a Walkability Score of 50, so some local errands are accessible on foot while most trips will require a car.
The 120-bed community has 70% occupancy, with residents typically staying about 119 days. Medicare, Medicaid, and private pay are accepted, offering families multiple ways to cover rehabilitation and longer-term nursing care.
Residents have access to a full range of skilled nursing and rehabilitation services. Physical and occupational therapy are available on-site, along with diagnostic imaging and laboratory services, and a doctor on staff who provides medical oversight.
The home also offers specialized behavioral, Alzheimer’s care, and hospice services for residents nearing the end of life. Daily nurse staffing averages 3 hours and 43 minutes per resident. Residents are supported by registered nurses, licensed practical nurses, and nurse aides to deliver hands-on care and monitoring.
Meals and snacks prepared through a complete dining program that accommodates individual preferences and dietary needs. Amenities include a barber and beauty shop, as well as laundry services. There’s also a restorative nursing program to help residents maintain and improve function. The home has 24-hour staffing to ensure consistent care and supervision all day and night.
Regulatory inspections by Missouri’s Department of Health and Senior Services identified concerns related to financial safeguarding, resident supervision, documentation practices, training, and environmental safety. These findings show areas that need more attention. Families should ask how these areas are managed and monitored when evaluating the quality of care and administrative practices.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 141st out of 276 homes in Missouri for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 21m per day | ▼ 27% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 20m per day | ▼ 51% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 32m per day | ▲ 10% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 39m per day | ▼ 13% State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▲ 40% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 21m per day | ▲ 7% State avg: 20m per day · National avg: 28m per day |
Higher than the Missouri average: 66.6%Hillcrest Care Center, Inc is legally operated by Hillcrest Care Center, Inc, and administrated by Cynthia Tindall.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 96 | 35 | This facility has 174% more total deficiencies than a typical Missouri nursing home (96 vs. MO avg 35).↑ 174% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 19.2 | 7 | This facility has 174% more deficiencies per year than a typical Missouri nursing home (19.2 vs. MO avg 7).↑ 174% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 6 | 5 | This facility has 20% more deficiencies per inspection than a typical Missouri nursing home (6 vs. MO avg 5).↑ 20% worse |
Inspections
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 16 | 7 | This facility has 129% more total inspections than a typical Missouri nursing home (16 vs. MO avg 7).↑ 129% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Missouri average 6.6
Last Health inspection on Mar 2025
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 24 citations resulted from standard inspections; and 3 of 24 resulted from complaint investigations.
43% worse than Missouri averageMissouri average: 0.7
100% better than Missouri averageMissouri average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
32% fewer staff per resident than Missouri average
0% compared with Missouri average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 8 RN Staff are full-time employees. No contractors work on this role.
8
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10 hoursAssists with medical care and medications.
All 7 LPN Staff are full-time employees. No contractors work on this role.
7
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursHelps with daily care and mobility.
All 36 CNA Staff are full-time employees. No contractors work on this role.
36
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
812 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 36 | 0 | 36 | 13,877 | 92 | 100% | 8.3 |
| Medication Aide/Technician | 13 | 0 | 13 | 3,751 | 92 | 100% | 8.3 |
| Nurse Aide in Training | 12 | 0 | 12 | 2,861 | 92 | 100% | 7.8 |
| Registered Nurse | 8 | 0 | 8 | 2,289 | 92 | 100% | 10 |
| Licensed Practical Nurse | 7 | 0 | 7 | 1,738 | 92 | 100% | 9.4 |
| RN Director of Nursing | 2 | 0 | 2 | 952 | 64 | 70% | 8.8 |
| Dental Services Staff | 2 | 0 | 2 | 877 | 62 | 67% | 7.4 |
| Nurse Practitioner | 1 | 0 | 1 | 477 | 59 | 64% | 8.1 |
| Administrator | 1 | 0 | 1 | 450 | 62 | 67% | 7.3 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 377 | 60 | 65% | 6.3 |
| Dietitian | 1 | 0 | 1 | 338 | 46 | 50% | 7.3 |
| Physical Therapy Assistant | 0 | 1 | 1 | 252 | 39 | 42% | 6.5 |
| Occupational Therapy Aide | 0 | 2 | 2 | 71 | 9 | 10% | 7.9 |
| Qualified Social Worker | 0 | 1 | 1 | 68 | 36 | 39% | 1.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 27 | 3 | 3% | 8.9 |
| Speech Language Pathologist | 0 | 1 | 1 | 17 | 7 | 8% | 2.5 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
85% lower than Missouri averageMissouri average: $73K
59% fewer fines than Missouri averageMissouri average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Missouri averageMissouri average: 0.7
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Aug 8, 2024 · $11K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 8, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
15% better than Missouri averageMissouri average: 10.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.3
32% better than Missouri averageMissouri average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
16.3%
17% better than Missouri averageMissouri average: 19.8%
Percent of long-stay residents whose ability to move independently worsened
15.0%
27% better than Missouri averageMissouri average: 20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.6%
52% better than Missouri averageMissouri average: 18.1%
Percent of long-stay residents experiencing one or more falls with major injury
6.0%
49% worse than Missouri averageMissouri average: 4.0%
Percent of long-stay high risk residents with pressure ulcers
3.8%
24% better than Missouri averageMissouri average: 5.0%
Percent of long-stay residents with a urinary tract infection
0.3%
88% better than Missouri averageMissouri average: 2.7%
Percent of long-stay residents who lose too much weight
5.5%
In line with Missouri averageMissouri average: 5.6%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Missouri averageMissouri average: 12.8%
Percent of long-stay residents who received an antipsychotic medication
23.0%
5% worse than Missouri averageMissouri average: 22.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
74.7%
12% worse than Missouri averageMissouri average: 85.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.8%
In line with Missouri averageMissouri average: 90.9%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.7%
7% worse than Missouri averageMissouri average: 66.6%
Percent of short-stay residents who newly received an antipsychotic medication
6.6%
197% worse than Missouri averageMissouri average: 2.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
72.3%
14% better than Missouri averageMissouri average: 63.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
37.5%
48% worse than Missouri averageMissouri average: 25.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
0.0%
100% better than Missouri averageMissouri average: 13.4%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Missouri averageMissouri average: 0.8%
Rate of successful return to home or community from a skilled nursing facility.
60.6%
20% better than Missouri averageMissouri average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
12% of new residents, usually for short-term rehab.
54% of new residents, often for short stays.
34% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
80Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Hillcrest Care Center, Inc based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #163 / 286Payroll — State benchmarkedThis home is ranked 163rd out of 286 homes in Missouri. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
0.0 miles from city center
Estimated distance in miles from De Soto's city center to Hillcrest Care Center, Inc's address, calculated via Google Maps.
Add your location
Hillcrest Care Center, Inc is located in DE SOTO, Missouri.
Here are the financial assistance programs available to residents in Missouri.
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
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Facility
50
MO AVG
97
Rank
#390 / 454 | - | - | 5.01
Facility
5.01
MO AVG
3.74
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#31 / 276 | -16% | +34% | $41.3k
Facility
$41.3k
MO AVG
$76.9k
Rank
#222 / 283 | 16
Facility
16
MO AVG
36.5
Rank
#55 / 281 | 4.0
Facility
4.0
MO AVG
5.7
Rank
#75 / 281 | 2 | 46 | A+ |
2
Facility
2
MO AVG
45
Rank
#545 / 563 | Holly Stevens | $20.9M
Facility
$20.9M
MO AVG
$8.4M
Rank
#17 / 286 | $12.2M
Facility
$12.2M
MO AVG
$3.3M
Rank
#6 / 286 | 58.6%
Facility
58.6%
MO AVG
45.6%
Rank
#105 / 286 | 265767 | ||||
| Hillcrest Care Center, Inc |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Facility
120
MO AVG
97
Rank
#89 / 454 |
70.0%
Facility
70.0%
MO AVG
66.6%
Rank
#181 / 428 | +5% | 3.71
Facility
3.71
MO AVG
3.74
Rank
#141 / 276 | +13% | -1% | $10.8k
Facility
$10.8k
MO AVG
$76.9k
Rank
#165 / 283 | 24
Facility
24
MO AVG
36.5
Rank
#100 / 281 | 4.0
Facility
4.0
MO AVG
5.7
Rank
#75 / 281 | 1 | 84 | - |
50
Facility
50
MO AVG
45
Rank
#244 / 563 | Cindy Tindall | $5.7M
Facility
$5.7M
MO AVG
$8.4M
Rank
#165 / 286 | $3.3M
Facility
$3.3M
MO AVG
$3.3M
Rank
#163 / 286 | 57.2%
Facility
57.2%
MO AVG
45.6%
Rank
#117 / 286 | 265620 | ||||
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Facility
90
MO AVG
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Rank
#227 / 454 |
74.4%
Facility
74.4%
MO AVG
66.6%
Rank
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Facility
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MO AVG
3.74
Rank
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Facility
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Rank
#167 / 283 | 9
Facility
9
MO AVG
36.5
Rank
#11 / 281 | 2.3
Facility
2.3
MO AVG
5.7
Rank
#11 / 281 | 1 | 70 | A+ |
66
Facility
66
MO AVG
45
Rank
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Facility
$9.9M
MO AVG
$8.4M
Rank
#73 / 286 | $6.3M
Facility
$6.3M
MO AVG
$3.3M
Rank
#52 / 286 | 63%
Facility
63%
MO AVG
45.6%
Rank
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Facility
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MO AVG
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100.0%
Facility
100.0%
MO AVG
66.6%
Rank
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Facility
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MO AVG
3.74
Rank
#230 / 276 | -27% | -19% | $0
Facility
$0
MO AVG
$76.9k
Rank
#1 / 283 | 39
Facility
39
MO AVG
36.5
Rank
#183 / 281 | 6.5
Facility
6.5
MO AVG
5.7
Rank
#200 / 281 | - | 100 | A+ |
73
Facility
73
MO AVG
45
Rank
#70 / 563 | Womens Christian Association Of Kansas City Missouri | $2.9M
Facility
$2.9M
MO AVG
$8.4M
Rank
#264 / 286 | $2.4M
Facility
$2.4M
MO AVG
$3.3M
Rank
#221 / 286 | 81.6%
Facility
81.6%
MO AVG
45.6%
Rank
#13 / 286 | 265802 | ||||
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IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
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Facility
102
MO AVG
97
Rank
#169 / 454 |
72.5%
Facility
72.5%
MO AVG
66.6%
Rank
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Facility
3.50
MO AVG
3.74
Rank
#168 / 276 | +4% | -6% | $334.9k
Facility
$334.9k
MO AVG
$76.9k
Rank
#277 / 283 | 87
Facility
87
MO AVG
36.5
Rank
#272 / 281 | 7.9
Facility
7.9
MO AVG
5.7
Rank
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50
Facility
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MO AVG
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Rank
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Facility
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MO AVG
$8.4M
Rank
#32 / 286 | $7.7M
Facility
$7.7M
MO AVG
$3.3M
Rank
#31 / 286 | 49.2%
Facility
49.2%
MO AVG
45.6%
Rank
#186 / 286 | 265834 |
Hillcrest Care Center, Inc has a walk score of 50. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to MO state health department records, Hillcrest Care Center, Inc's license number is 052846.
According to MO state health department records, Hillcrest Care Center, Inc's license expires on July 9, 2027.
Hillcrest Care Center, Inc's occupancy is 70%.
Cynthia Tindall is the administrator of Hillcrest Care Center, Inc.
Hillcrest Care Center, Inc has 120 beds.
Hillcrest Care Center, Inc is located at 1108 CLARKE ST.
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