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Nursing Home

Hillcrest Raleigh At Crabtree Valley

Nursing Home

Hillcrest Raleigh At Crabtree Valley

3830 Blue Ridge Rd, Raleigh, NC 27612 View map
Overview of Hillcrest Raleigh at Crabtree Valley

Hillcrest Raleigh has been providing unparalleled care for over seven decades. Located in Crabtree Valley, Hillcrest Raleigh is an ideal location for a restful stay. Residents can benefit from a range of care services, including short-term rehab, long-term care, specialized care, and home health, in fully-appointed private rooms. Patient comfort is of utmost importance. The facility offers a concierge service to assist with patient needs, and licensed nursing staff to provide exceptional care. Geriatric psychiatry services are also available to address emotional or mental health concerns.

The facility boasts a unique and stylish interior, offering cozy nooks where patients can unwind and step outside to enjoy the beautiful weather. On top of these, the expansive rehab gym is fully equipped to provide patients with the resources needed to get back on their feet. Residents can experience the difference for themselves and see why Hillcrest Raleigh is the premier destination for quality care in Raleigh.

(919) 781-4900

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5
North Carolina average: 3.5/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
North Carolina average: 3.4/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
North Carolina average: 3.3/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
1/5
North Carolina average: 3.7/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 16m per day

This home provides 14% less nursing time per resident than the North Carolina average.

North Carolina average: 4h 57m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 59m per day 35m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 50m per day 2h 19m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 4h 16m per day 3h 20m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 13m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 44m per day 23m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 134

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 73.7%
Residents per day (avg) 100
Occupancy rate
73.7%
Residents per day (avg)
100

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

54% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

44% of new residents, often for short stays.

Typical stay 30 days

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$21.6M
Profit
$252.4K
Privately-owned community Operated by a partnership between two or more business owners.
Home revenue
$21,562,798.00
Profit
$252,435.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.5M
30.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.8M
Total costs $21.3M
Walk Score
Walk Score: 31 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Additional licensing details

CMS Certification Number: 345555

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Ted Smith, Secretary/Treasurer

Types of Care at Hillcrest Raleigh At Crabtree Valley

Skilled Nursing
Contact Hillcrest Raleigh At Crabtree Valley

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

4 visits/inspections

1 visits/inspections triggered by complaints

1 routine inspections

Results

3 with issues

1 without issues

Latest inspection

Date:December 9, 2025
Type:Other

12 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Health Inspection History

Inspections
Total health inspections 2

North Carolina average 4


Last Health inspection on Dec 2023

Total health citations 12

North Carolina average 20.9

Citations per inspection
6

North Carolina average 4.99


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 12 citations resulted from standard inspections; and 1 of 12 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
23% better than North Carolina average

North Carolina average: 1.3


Serious Health citations More info 0
100% better than North Carolina average

North Carolina average: 0.9

1 critical citation More info North Carolina average: 1.3

0 serious citations More info North Carolina average: 0.9

10 moderate citations More info North Carolina average: 17.1

1 minor citation More info North Carolina average: 1.6
Citations history (last 3 years)
Infection Control critical citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Dec 15, 2023
Corrected

Care Planning minor citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Dec 15, 2023
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Dec 15, 2023
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Dec 15, 2023
Corrected

Compare Nursing Homes around Raleigh The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

5 facilities compared · CMS & NC Dept. of Health data · Updated Apr 2026

College Pines Health and Rehabilitation Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Connelly Springs
104
88.6%
+16%
3.98
-2%
0%
2
4
2
92
-
6
-
$15,2M
$5,2M
34.1%
345446
Capital Nursing And Rehabilitation Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Raleigh (East Raleigh)
125
75.9%
-1%
3.43
-16%
-14%
0
14
0
100
B-
43
Liberty Commons Nursing And Rehabilitation Center Of Wake County, Llc
$13,6M
$5,4M
39.4%
345202
Hillcrest Raleigh At Crabtree Valley
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Raleigh (North Hills)
134
73.7%
-4%
4.27
+34%
+7%
1
12
1
100
A+
31
Hillcrest Convalescent Center, Inc.
$21,5M
$6,5M
30.2%
345555
Raleigh Rehabilitation Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Raleigh
157
80.8%
+6%
3.54
+35%
-11%
3
26
4
140
-
48
Jackson, Christina
$18,9M
$6,2M
32.8%
345049
Hayes Barton Place
-
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Raleigh (Five Points)
-
-
-
-
-
-
-
-
-
0
0
0
-
-
59
-
-
-
-
-

Places of interest near Hillcrest Raleigh At Crabtree Valley

Address 6 miles from city center — 1.65 miles to nearest hospital (Mid-Carolina Obstetrics & Gynecology)

Address 3830 Blue Ridge Rd, Raleigh, NC 27612

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 298
Employees 197
Contractors 101
Staff to resident ratio 2.95:1
59% better than North Carolina average

North Carolina average ratio: 1.85:1

Avg staff/day 73
Average shift 7.9 hours
0% compared with North Carolina average

North Carolina average: 8 hours

Total staff hours (quarter) 52,556
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 36
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 48
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 153
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

18.6%

9,778 contractor hours this quarter

Certified Nursing Assistant: 39 Respiratory Therapy Technician: 12 Licensed Practical Nurse: 10 Physical Therapy Aide: 10 Registered Nurse: 7 Physical Therapy Assistant: 7 Qualified Social Worker: 7 Speech Language Pathologist: 5 Therapeutic Recreation Specialist: 2 Occupational Therapy Assistant: 2
Staff by category
Certified Nursing Assistant1143915324,77791100%8.3
Licensed Practical Nurse3810489,85291100%9
Registered Nurse297366,27991100%8.3
Respiratory Therapy Technician012121,6508189%6.4
Physical Therapy Assistant0771,5958189%7.1
Physical Therapy Aide010101,5858897%6.2
Qualified Social Worker0771,3458290%6.2
Speech Language Pathologist0551,1277481%6.1
Other Dietary Services Staff3036718189%7.9
Medication Aide/Technician7075306470%5.9
Dental Services Staff1015216470%8.1
Mental Health Service Worker1015106673%7.7
Administrator1014886167%8
Nurse Practitioner1014806066%8
Dietitian1014576268%7.4
Therapeutic Recreation Specialist0224355560%7.9
Occupational Therapy Aide1011842325%8
Occupational Therapy Assistant022714853%1.5
153 Certified Nursing Assistant
% of Days 100%
48 Licensed Practical Nurse
% of Days 100%
36 Registered Nurse
% of Days 100%
12 Respiratory Therapy Technician
% of Days 89%
7 Physical Therapy Assistant
% of Days 89%
10 Physical Therapy Aide
% of Days 97%
7 Qualified Social Worker
% of Days 90%
5 Speech Language Pathologist
% of Days 81%
3 Other Dietary Services Staff
% of Days 89%
7 Medication Aide/Technician
% of Days 70%
1 Dental Services Staff
% of Days 70%
1 Mental Health Service Worker
% of Days 73%
1 Administrator
% of Days 67%
1 Nurse Practitioner
% of Days 66%
1 Dietitian
% of Days 68%
2 Therapeutic Recreation Specialist
% of Days 60%
1 Occupational Therapy Aide
% of Days 25%
2 Occupational Therapy Assistant
% of Days 53%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
101 residents
Residents by payment source
Medicare
42 residents (41.6%)
Medicaid
27 residents (26.7%)
Private pay or other
32 residents (31.7%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 18.6
63% worse than North Carolina average

North Carolina average: 11.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 35.3
71% worse than North Carolina average

North Carolina average: 20.6

Long-stay resident measures
Significantly below average North Carolina avg: 2.9 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 34.5%
97% worse than North Carolina average

North Carolina average: 17.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 43.3%
86% worse than North Carolina average

North Carolina average: 23.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 28.2%
32% worse than North Carolina average

North Carolina average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.1%
15% better than North Carolina average

North Carolina average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.1%
20% better than North Carolina average

North Carolina average: 6.3%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.7%
In line with North Carolina average

North Carolina average: 2.6%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 7.2%
In line with North Carolina average

North Carolina average: 7.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 2.5%
44% better than North Carolina average

North Carolina average: 4.4%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 5.9%
56% better than North Carolina average

North Carolina average: 13.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 80.4%
12% worse than North Carolina average

North Carolina average: 91.6%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than North Carolina average

North Carolina average: 94.1%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.66
50% worse than North Carolina average

North Carolina average: 1.77

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.38
24% better than North Carolina average

North Carolina average: 1.82

Short-stay resident measures
Below average North Carolina avg: 2.7 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 73.9%
7% worse than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.6%
9% worse than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 85.5%
9% better than North Carolina average

North Carolina average: 78.1%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 30.1%
31% worse than North Carolina average

North Carolina average: 22.9%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 11.8%
11% better than North Carolina average

North Carolina average: 13.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.3%
69% worse than North Carolina average

North Carolina average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 35.3%
34% worse than North Carolina average

North Carolina average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 58.3%
15% better than North Carolina average

North Carolina average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $17K
77% lower than North Carolina average

North Carolina average: $76K

Number of fines 1
57% fewer fines than North Carolina average

North Carolina average: 2.3

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than North Carolina average

North Carolina average: 0.4

Fines amount comparison
Fines amount comparison
This facility $17K
North Carolina average $76K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Dec 15, 2023
$17K

Last updated: Jan 2026

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Financial Aid for North Carolina Seniors

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.