Hillcrest Raleigh At Crabtree Valley

Nursing Home
Overview of Hillcrest Raleigh at Crabtree Valley

Hillcrest Raleigh has been providing unparalleled care for over seven decades. Located in Crabtree Valley, Hillcrest Raleigh is an ideal location for a restful stay. Residents can benefit from a range of care services, including short-term rehab, long-term care, specialized care, and home health, in fully-appointed private rooms. Patient comfort is of utmost importance. The facility offers a concierge service to assist with patient needs, and licensed nursing staff to provide exceptional care. Geriatric psychiatry services are also available to address emotional or mental health concerns.

The facility boasts a unique and stylish interior, offering cozy nooks where patients can unwind and step outside to enjoy the beautiful weather. On top of these, the expansive rehab gym is fully equipped to provide patients with the resources needed to get back on their feet. Residents can experience the difference for themselves and see why Hillcrest Raleigh is the premier destination for quality care in Raleigh.

(919) 781-4900

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
North Carolina average: 2.8/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
North Carolina average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
North Carolina average: 2.7/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
1/5
North Carolina average: 3.2/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
4h 16m per day

This home provides 7% more nursing time per resident than the state average.

North Carolina average: 3h 59m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 59m per day 35m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 1h 1m per day 52m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 50m per day 2h 19m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 4h 16m per day 3h 20m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 13m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 44m per day 23m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 134

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 73.7%
Residents per day (avg) 100
Occupancy rate
73.7%
Residents per day (avg)
100

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

54% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

44% of new residents, often for short stays.

Typical stay 30 days

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Partnership
Home revenue
$21.6M
Profit
$252.4K
Proprietary home Partnership
Home revenue
$21,562,798.00
Profit
$252,435.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.5M
30.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.8M
Total costs $21.3M
Walk Score
Walk Score: 31 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Additional licensing details

CMS Certification Number: 345555

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Ted Smith, Secretary/Treasurer

Types of Care at Hillcrest Raleigh At Crabtree Valley

Skilled Nursing
Contact Hillcrest Raleigh At Crabtree Valley

Compare Nursing Homes around Raleigh

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
College Pines Health and Rehabilitation Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Connelly Springs
104
No
-
6
-
88.6%
$15,156,900.00
$5,175,432.00
34.1%
92.10
5/5
3.9757
4/5
3/5
5/5
2
4
2
-2%
0%
+16%
Capital Nursing And Rehabilitation Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

SNF

Nursing Homes 24/7 care needed

Raleigh (East Raleigh)
125
No
B-
43
LIBERTY COMMONS NURSING AND REHABILITATION CENTER OF WAKE COUNTY, LLC
75.9%
$13,616,805.00
$5,368,142.00
39.4%
99.50
4/5
3.4317
4/5
2/5
4/5
-
14
-
-16%
-14%
-1%
Hillcrest Raleigh At Crabtree Valley
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Raleigh (North Hills)
134
No
A+
31
HILLCREST CONVALESCENT CENTER, INC.
73.7%
$21,472,327.00
$6,489,889.00
30.2%
100.10
3/5
4.2727
4/5
4/5
1/5
1
12
1
+34%
+7%
-4%
Raleigh Rehabilitation Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Raleigh
157
No
-
48
JACKSON, CHRISTINA
80.8%
$18,914,580.00
$6,197,617.00
32.8%
139.60
3/5
3.5389
3/5
2/5
4/5
3
26
4
+35%
-11%
+6%
Hayes Barton Place
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

NC 27608 (Five Points)
-
Yes
-
59
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near Hillcrest Raleigh At Crabtree Valley

Address 6 miles from city center — 1.65 miles to nearest hospital (Mid-Carolina Obstetrics & Gynecology)

Address 3830 Blue Ridge Rd, Raleigh, NC 27612

Calculate Travel Distance to Hillcrest Raleigh At Crabtree Valley

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

298
Total Staff
197
Employees
101
Contractors
52,556
Total Hours (Quarter)
73
Avg Staff/Day
7.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse368.3 Yes
Licensed Practical Nurse489 Yes
Certified Nursing Assistant1538.3 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
244 staff
8.4hs shift avg
Physicians & Practitioners
1 staff
8hs shift avg
Therapy Services
37 staff
6.2hs shift avg
Activities & Recreation
2 staff
7.9hs shift avg
Social Services
7 staff
6.2hs shift avg
Dietary Services
4 staff
7.7hs shift avg
Other Services
2 staff
7.9hs shift avg
Contractor Analysis
18.6%
of total hours from contractors
9,778 contractor hours this quarter
Certified Nursing Assistant: 39 Licensed Practical Nurse: 10 Registered Nurse: 7 Physical Therapy Aide: 10 Therapeutic Recreation Specialist: 2 Physical Therapy Assistant: 7 Respiratory Therapy Technician: 12 Qualified Social Worker: 7 Speech Language Pathologist: 5 Occupational Therapy Assistant: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant1143915324,77791100%8.3
Licensed Practical Nurse3810489,85291100%9
Registered Nurse297366,27991100%8.3
Respiratory Therapy Technician012121,6508189%6.4
Physical Therapy Assistant0771,5958189%7.1
Physical Therapy Aide010101,5858897%6.2
Qualified Social Worker0771,3458290%6.2
Speech Language Pathologist0551,1277481%6.1
Other Dietary Services Staff3036718189%7.9
Medication Aide/Technician7075306470%5.9
Dental Services Staff1015216470%8.1
Mental Health Service Worker1015106673%7.7
Administrator1014886167%8
Nurse Practitioner1014806066%8
Dietitian1014576268%7.4
Therapeutic Recreation Specialist0224355560%7.9
Occupational Therapy Aide1011842325%8
Occupational Therapy Assistant022714853%1.5

Health Inspection History

Inspections
Total health inspections 2

North Carolina average 4


Last Health inspection on Dec 2023

Total health citations 12
Citations per inspection
6

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 12 citations resulted from standard inspections; and 1 of 12 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
23% better than North Carolina average

North Carolina average: 1.3


Serious Health citations More info 0
100% better than North Carolina average

North Carolina average: 0.9

1 critical citation More info North Carolina average: 1.3

0 serious citations More info North Carolina average: 0.9

10 moderate citations More info North Carolina average: 17.1

1 minor citation More info North Carolina average: 1.6
Citations history (last 3 years)
Infection Control critical citation Dec 15, 2023
Corrected

Care Planning minor citation Dec 15, 2023
Corrected

Resident Rights moderate citation Dec 15, 2023
Corrected

Resident Rights moderate citation Dec 15, 2023
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Hillcrest Convalescent Inc
Resident Census by Payment Source
101 Total Residents
Medicare 42 (41.6%)
Medicaid 27 (26.7%)
Private Pay/Other 32 (31.7%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 18.6
63% worse than North Carolina average

North Carolina average: 11.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 35.3
71% worse than North Carolina average

North Carolina average: 20.6

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 34.5%
97% worse than North Carolina average

North Carolina average: 17.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 43.3%
86% worse than North Carolina average

North Carolina average: 23.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 28.2%
32% worse than North Carolina average

North Carolina average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.1%
15% better than North Carolina average

North Carolina average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.1%
20% better than North Carolina average

North Carolina average: 6.3%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.7%
In line with North Carolina average

North Carolina average: 2.6%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 7.2%
In line with North Carolina average

North Carolina average: 7.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 2.5%
44% better than North Carolina average

North Carolina average: 4.4%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 5.9%
56% better than North Carolina average

North Carolina average: 13.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 80.4%
12% worse than North Carolina average

North Carolina average: 91.6%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than North Carolina average

North Carolina average: 94.1%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.66
50% worse than North Carolina average

North Carolina average: 1.77

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.38
24% better than North Carolina average

North Carolina average: 1.82

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 73.9%
7% worse than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.6%
9% worse than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 85.5%
9% better than North Carolina average

North Carolina average: 78.1%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 30.1%
31% worse than North Carolina average

North Carolina average: 22.9%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 11.8%
11% better than North Carolina average

North Carolina average: 13.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.3%
69% worse than North Carolina average

North Carolina average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 35.3%
34% worse than North Carolina average

North Carolina average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 58.3%
15% better than North Carolina average

North Carolina average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $17K
77% lower than North Carolina average

North Carolina average: $76K

Number of fines 1
57% fewer fines than North Carolina average

North Carolina average: 2.3

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than North Carolina average

North Carolina average: 0.4

Fines amount comparison
Fines amount comparison
This facility $17K
North Carolina average $76K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Dec 15, 2023
$17K

Last updated: Jan 2026

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Financial Aid for North Carolina Seniors

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.

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