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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Experience a worry-free retirement at Hillside Manor Nursing Home, an outstanding community in Washington, IN, offering skilled nursing, memory care, and rehabilitation. Residents can keep their peace of mind with a compassionate and well-trained team providing top-notch care for their healthcare needs around the clock. Daily living activities, like bathing and dressing, are also taken care of, ensuring residents can maintain their independence without hassles.
Physical, occupational, and speech therapy are conducted to enhance residents’ living experiences. With dietary management and nutritious meal plans, residents enjoy a hassle-free dining experience that caters to their nutritional needs and preferences. Respite care is also provided for those needing short-term stays. The community is ideal for those needing top-notch care to reach beyond their potential, especially with its top-notch services and state-of-the-art amenities.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 169th out of 287 homes in Indiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 1m per day | ▲ 52% State avg: 40m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 26m per day | ▼ 44% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 57m per day | ▼ 14% State avg: 2h 16m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 55m per day | ▼ 10% State avg: 3h 14m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 42% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 53m per day | ▲ 95% State avg: 27m per day · National avg: 29m per day |
Higher than the Indiana average: 68.1%Hillside Manor Nursing Home is legally operated by Major Hospital, and administrated by Julie Chapman.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Indiana state average. The score below shows how many points this facility sits above or below the typical Indiana nursing home score (the benchmark); higher is better.
12 points below the Indiana average for nursing homes (83/100)
Rank #309 / 384 in Indiana Inspection Score — State benchmarked This home is ranked 309th out of 384 homes in Indiana. Shows this facility's inspection score compared to the Indiana average among 384 comparable communities in the ranking pool. Inspection score: 71 out of 100. Letter grade C-. 12 points below the Indiana average for nursing homes (83/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 49 | 36 | This facility has 36% more total deficiencies than a typical Indiana nursing home (49 vs. IN avg 36).↑ 36% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 12.3 | 9 | This facility has 37% more deficiencies per year than a typical Indiana nursing home (12.3 vs. IN avg 9).↑ 37% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.3 | 1.9 | This facility has 21% more deficiencies per inspection than a typical Indiana nursing home (2.3 vs. IN avg 1.9).↑ 21% worse |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 21 | 19 | This facility has 11% more total visits than a typical Indiana nursing home (21 vs. IN avg 19).↑ 11% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 10 | 7 | This facility has 43% more inspections with deficiencies than a typical Indiana nursing home (10 vs. IN avg 7).↑ 43% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 48% | 37% | This facility has 11 percentage points higher inspection deficiency rate than a typical Indiana nursing home (48% vs. IN avg 37%).↑ 11% worse |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 15 | 13 | This facility has 15% more inspections than a typical Indiana nursing home (15 vs. IN avg 13).↑ 15% worse |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 6 | 5 | This facility has 20% more total complaints than a typical Indiana nursing home (6 vs. IN avg 5).↑ 20% worse |
|
Complaints per year
Average complaints per year since 2022.
| 1.5 | 1.3 | This facility has 15% more complaints per year than a typical Indiana nursing home (1.5 vs. IN avg 1.3).↑ 15% worse |
|
Complaint visits
On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.
| 13 | 8 | This facility has 63% more complaint visits than a typical Indiana nursing home (13 vs. IN avg 8).↑ 63% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Indiana average 6
Last Health inspection on Apr 2024
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
9 of 10 citations resulted from standard inspections; and 1 of 10 resulted from complaint investigations.
100% better than Indiana averageIndiana average: 0.2
100% better than Indiana averageIndiana average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
1934683% more staff per resident than Indiana average
5% worse than Indiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 12 RN Staff are full-time employees. No contractors work on this role.
12
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursAssists with medical care and medications.
All 4 LPN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursHelps with daily care and mobility.
All 28 CNA Staff are full-time employees. No contractors work on this role.
28
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
85 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 28 | 0 | 28 | 7,622 | 92 | 100% | 7.1 |
| Registered Nurse | 12 | 0 | 12 | 3,501 | 92 | 100% | 9.3 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,525 | 85 | 92% | 7.1 |
| Licensed Practical Nurse | 4 | 0 | 4 | 1,368 | 86 | 93% | 9.4 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 796 | 59 | 64% | 7.7 |
| RN Director of Nursing | 3 | 0 | 3 | 651 | 56 | 61% | 8.2 |
| Speech Language Pathologist | 4 | 0 | 4 | 510 | 70 | 76% | 7.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 509 | 71 | 77% | 6.8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 479 | 62 | 67% | 7.7 |
| Dietitian | 1 | 0 | 1 | 463 | 62 | 67% | 7.5 |
| Nurse Practitioner | 2 | 0 | 2 | 439 | 59 | 64% | 7.1 |
| Physical Therapy Aide | 3 | 0 | 3 | 261 | 57 | 62% | 4.6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 251 | 55 | 60% | 4.5 |
| Qualified Social Worker | 2 | 0 | 2 | 204 | 26 | 28% | 7.8 |
| Respiratory Therapy Technician | 4 | 2 | 6 | 183 | 43 | 47% | 4.2 |
| Occupational Therapy Aide | 2 | 0 | 2 | 62 | 14 | 15% | 4.1 |
| Medical Director | 0 | 1 | 1 | 42 | 34 | 37% | 1.2 |
| Occupational Therapy Assistant | 0 | 5 | 5 | 25 | 33 | 36% | 0.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.0
26% better than Indiana averageIndiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.5
27% better than Indiana averageIndiana average: 17.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
7.3%
39% better than Indiana averageIndiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
6.9%
52% better than Indiana averageIndiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.4%
5% better than Indiana averageIndiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
5.6%
46% worse than Indiana averageIndiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
5.4%
23% worse than Indiana averageIndiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
2.3%
89% worse than Indiana averageIndiana average: 1.2%
Percent of long-stay residents who lose too much weight
4.6%
19% better than Indiana averageIndiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
13.3%
45% better than Indiana averageIndiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
5.3%
57% better than Indiana averageIndiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
6% better than Indiana averageIndiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Indiana averageIndiana average: 95.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.1%
20% better than Indiana averageIndiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
18% better than Indiana averageIndiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
27% better than Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
39% of new residents, usually for short-term rehab.
28% of new residents, often for short stays.
33% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
46Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Hillside Manor Nursing Home based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #233 / 290Payroll — State benchmarkedThis home is ranked 233rd out of 290 homes in Indiana. Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
1.1 miles from city center
Estimated distance in miles from Washington's city center to Hillside Manor Nursing Home's address, calculated via Google Maps.
Add your location
Hillside Manor Nursing Home is located in Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| Greenwood Village South |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Greenwood | 207
Facility
207
IN AVG
116
Rank
#27 / 437 | - | - | 4.16
Facility
4.16
IN AVG
3.44
Rank
#38 / 287 | -50% | +21% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 83
Facility
83
IN AVG
83
Rank
#151 / 384 | 6
Facility
6
IN AVG
25.0
Rank
#17 / 288 | 3.0
Facility
3.0
IN AVG
4.1
Rank
#82 / 288 | - | 38 | A+ |
50
Facility
50
IN AVG
37
Rank
#205 / 587 | Pamela Seegers | $35.6M
Facility
$35.6M
IN AVG
$10.7M
Rank
#3 / 290 | $17.6M
Facility
$17.6M
IN AVG
$4.2M
Rank
#2 / 290 | 49.4%
Facility
49.4%
IN AVG
42%
Rank
#145 / 290 | 155026 | ||||
| North River Health Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Evansville (East Baseline Road) | 95
Facility
95
IN AVG
116
Rank
#269 / 437 |
50.5%
Facility
50.5%
IN AVG
69.4%
Rank
#344 / 433 | -27% | 3.66
Facility
3.66
IN AVG
3.44
Rank
#70 / 287 | +63% | +7% | $0
Facility
$0
IN AVG
$31.4k
Rank
#225 / 289 | 91
Facility
91
IN AVG
83
Rank
#71 / 384 | 10
Facility
10
IN AVG
25.0
Rank
#41 / 288 | 3.3
Facility
3.3
IN AVG
4.1
Rank
#107 / 288 | - | 53 | A+ |
11
Facility
11
IN AVG
37
Rank
#456 / 587 | Thomas Cook | $12.0M
Facility
$12.0M
IN AVG
$10.7M
Rank
#132 / 290 | $6.4M
Facility
$6.4M
IN AVG
$4.2M
Rank
#98 / 290 | 53.4%
Facility
53.4%
IN AVG
42%
Rank
#98 / 290 | 155854 | ||||
| Hillside Manor Nursing Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | - | 48
Facility
48
IN AVG
116
Rank
#402 / 437 |
75.0%
Facility
75.0%
IN AVG
69.4%
Rank
#145 / 433 | +8% | 3.17
Facility
3.17
IN AVG
3.44
Rank
#169 / 287 | +38% | -8% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 71
Facility
71
IN AVG
83
Rank
#309 / 384 | 10
Facility
10
IN AVG
25.0
Rank
#41 / 288 | 3.3
Facility
3.3
IN AVG
4.1
Rank
#107 / 288 | - | 35 | - |
57
Facility
57
IN AVG
37
Rank
#167 / 587 | Emma Abbott | $5.1M
Facility
$5.1M
IN AVG
$10.7M
Rank
#260 / 290 | $3.5M
Facility
$3.5M
IN AVG
$4.2M
Rank
#233 / 290 | 67.8%
Facility
67.8%
IN AVG
42%
Rank
#28 / 290 | 155341 | ||||
| West River Health Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Evansville (Westside) | 131
Facility
131
IN AVG
116
Rank
#138 / 437 |
74.0%
Facility
74.0%
IN AVG
69.4%
Rank
#153 / 433 | +7% | 4.56
Facility
4.56
IN AVG
3.44
Rank
#27 / 287 | -1% | +33% | $18.7k
Facility
$18.7k
IN AVG
$31.4k
Rank
#259 / 289 | 73
Facility
73
IN AVG
83
Rank
#284 / 384 | 17
Facility
17
IN AVG
25.0
Rank
#104 / 288 | 2.1
Facility
2.1
IN AVG
4.1
Rank
#33 / 288 | 2 | 97 | A+ |
2
Facility
2
IN AVG
37
Rank
#546 / 587 | Carla Baker | $11.1M
Facility
$11.1M
IN AVG
$10.7M
Rank
#149 / 290 | $5.9M
Facility
$5.9M
IN AVG
$4.2M
Rank
#121 / 290 | 53%
Facility
53%
IN AVG
42%
Rank
#103 / 290 | 155785 | ||||
| Westside Garden Plaza |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Indianapolis (Chapel Hill / Ben Davis) | 150
Facility
150
IN AVG
116
Rank
#87 / 437 |
47.3%
Facility
47.3%
IN AVG
69.4%
Rank
#367 / 433 | -32% | 3.49
Facility
3.49
IN AVG
3.44
Rank
#105 / 287 | -29% | +1% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 77
Facility
77
IN AVG
83
Rank
#228 / 384 | 76
Facility
76
IN AVG
25.0
Rank
#282 / 288 | 6.9
Facility
6.9
IN AVG
4.1
Rank
#260 / 288 | 1 | 71 | A+ |
10
Facility
10
IN AVG
37
Rank
#467 / 587 | Westside Snf Operations LLC | $14.1M
Facility
$14.1M
IN AVG
$10.7M
Rank
#93 / 290 | $7.0M
Facility
$7.0M
IN AVG
$4.2M
Rank
#76 / 290 | 49.9%
Facility
49.9%
IN AVG
42%
Rank
#137 / 290 | 155606 |
Lisa Alley is the Director of Nursing at Hillside Manor Nursing Home.
The legal owner and operator of Hillside Manor Nursing Home is Major Hospital.
Hillside Manor Nursing Home has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to IN state health department records, Hillside Manor Nursing Home's license number is 24-000303-1.
According to IN state health department records, Hillside Manor Nursing Home's license expires on July 31, 2025.
Hillside Manor Nursing Home's occupancy is 75%.
Julie Chapman is the administrator of Hillside Manor Nursing Home.
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