Hilton East Assisted Living
Assisted Living · USA, NY
Hilton East Assisted Living
Assisted Living · USA, New York
Hilton East Assisted Living is a 205-bed adult home located at 231 East Avenue in Hilton, New York 14468, in Monroe County, owned by Hilton East Assisted Living LLC. The facility is family owned and operated for over 40 years and holds the designation of the largest adult home in Monroe County. Licensed with status active and license number 370-F-208, Hilton East Assisted Living provides nursing services and skilled care.
All rooms are fully furnished with en-suite bathrooms. Eight confirmed amenities include comfortable rooms, activity areas, life assistance services (laundry, food preparation, hair salon, housekeeping), daily activities and entertainment, and an on-site beauty and barber shop. Services include medication management, personal care assistance, transportation to medical appointments, housekeeping, laundry for bed linens and personal clothing, and a coordinated activities program. Three restaurant-style meals are served daily. A volunteer program is in place. Medicaid is accepted alongside private pay and long-term care insurance. Pets are not permitted. The facility reports staffing provided at nearly double the state-mandated level. A 24-hour aide care assistance program and 24-hour emergency call system are in place. A Wander Guard system is confirmed.
The New York Department of Health, Office of Aging and Long Term Care has conducted 17 inspections on file, all with citations, against a state average of 9 with 5 carrying citations. Fourteen total deficiencies were recorded against a state average of 22. The most recent inspection on July 15, 2025, a complaint investigation, found no deficiencies. Earlier inspections documented a recurring pattern involving resident services, environmental standards, disaster planning, personnel, and records and reports. Complaint investigations during this period were unsubstantiated. One enforcement action is on file: Stipulation and Order ACF-23-014, dated November 8, 2023. The inspection history shows recent improvement.
Hilton East Assisted Living is suited for individuals seeking assisted living in Monroe County with long-standing family ownership and above-average bed capacity. Families should ask about the specific corrective measures taken following the November 2023 enforcement action, current staffing protocols, and documentation of the Wander Guard system before placement.
205-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 65 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyMonroe
License Number370-F-208
Owner NameHilton East Assisted Living LLC
Nursing Services
Comfortable Rooms
Activity Areas
Life Assistance (Laundry
Food Prep
Hair Salon
Housekeeping)
Daily Activities And Entertainment
On-Site Beauty/Barber Shop
Specific ProgramsLife at Hilton East, Rooms & Rates, FAQ’s, Tour Hilton East, Reservation Checklist, Reservation Form, Volunteering
Volunteer ProgramsYes
Food DescriptionDining room serves 3 delicious meals per day with a restaurant style feel.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2024 · 2 years of data
0 enforcement actions
14 citations
22 complaints
17 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2024 vs. New York state average
Overall vs. NY average
3 Worse
Metrics worse than New York average:
• Total inspections (89% above)
• Inspections with citations (240% above)
• Inspection citation rate (79% above) 7 Better Metrics better than New York average:
• Total citations (52% below)
• Citations per year (52% below)
• Citations per inspection (75% below)
• Total complaints (72% below)
• Complaints per year (72% below)
• Complaints per bed (78% below)
• Complaint investigations (100% below)
• Total inspections (89% above)
• Inspections with citations (240% above)
• Inspection citation rate (79% above) 7 Better Metrics better than New York average:
• Total citations (52% below)
• Citations per year (52% below)
• Citations per inspection (75% below)
• Total complaints (72% below)
• Complaints per year (72% below)
• Complaints per bed (78% below)
• Complaint investigations (100% below)
Latest Inspection
July 15, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 14 | 29 | This facility has 52% fewer total citations than a typical New York assisted living residence (14 vs. NY avg 29). Click this badge to view the full New York ranking.↓ 52% better |
|
Citations per year
Average citations per year since 2024.
| 7 | 14.5 | This facility has 52% fewer citations per year than a typical New York assisted living residence (7 vs. NY avg 14.5). Click this badge to view the full New York ranking.↓ 52% better |
|
Citations per inspection
Average citations per inspection.
| 0.8 | 3.2 | This facility has 75% fewer citations per inspection than a typical New York assisted living residence (0.8 vs. NY avg 3.2). Click this badge to view the full New York ranking.↓ 75% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 17 | 9 | This facility has 89% more total inspections than a typical New York assisted living residence (17 vs. NY avg 9). Click this badge to view the full New York ranking.↑ 89% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 17 | 5 | This facility has 240% more inspections with citations than a typical New York assisted living residence (17 vs. NY avg 5). Click this badge to view the full New York ranking.↑ 240% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%). Click this badge to view the full New York ranking.↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 15, 2025, found no deficiencies. Earlier inspections showed a mix of results, with some citations related mainly to resident services, environmental standards, disaster planning, personnel, and records and reports. No fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. Complaint investigations during this period were unsubstantiated or found no violations. The inspection history suggests some fluctuations in compliance, with recent inspections showing improvement.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near Hilton East Assisted Living
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Estimated distance in miles from Hilton's city center to Hilton East Assisted Living's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
Filter by care type
| Hilton East Assisted Living |
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| Job Haines Home |
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AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
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Frequently Asked Questions about Hilton East Assisted Living
Is Hilton East Assisted Living in a walkable area?
Hilton East Assisted Living has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Hilton East Assisted Living?
According to NY state health department records, Hilton East Assisted Living's license number is 370-F-208.
How many beds does Hilton East Assisted Living have?
Hilton East Assisted Living has 205 beds.
Are there photos of Hilton East Assisted Living?
Yes — there are 13 photos of Hilton East Assisted Living in the photo gallery on this page.
What is the address of Hilton East Assisted Living?
Hilton East Assisted Living is located at 231 East Avenue.
What is the phone number of Hilton East Assisted Living?
(585) 392-7171 will put you in contact with the team at Hilton East Assisted Living.
What county is Hilton East Assisted Living located in?
Hilton East Assisted Living is in Monroe County.
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