Occupancy rate
82%
Similar to the Virginia average: 85.7%Hilton Plaza Inc.
Independent Living in Newport News
Hilton Plaza Inc.
Independent Living in Newport News
Hilton Plaza Inc. is an assisted living community in Newport News, VA, offering personal care. With its nurturing and home-like environment, the community ensures residents can ease their worries during their stay. Residents also experience maintenance-free living, with nutritious meals, housekeeping, and assistance with their daily activities. Focusing on residents’ holistic wellness, the community also provides round-the-clock assistance and individualized care plans.
Light exercises, social events, and games help residents live actively and make friends. Lively gathering areas and spacious rooms also ensure residents can rest and freely interact with friends. With bus stops, a school, and shops nearby, residents have quick access to their necessities and leisure. This assisted living community has high standards of care, making it one of the best options for senior living in Virginia.
71-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 57 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
Similar to the Virginia average: 85.7%Occupied beds
58 / 71
Average residents
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 30, 2026
QualificationResidential and Assisted Living Care | Ambulatory Only
Hilton Plaza Inc. is administrated by Ms. Nina Taylor.
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Hilton Plaza Inc.
Independent Living
Assisted Living
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
16 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
5 inspections related to complaints
11 inspections with violations (68.8%)
Virginia average: 14 inspections
Virginia average: 64.3% of inspections with violations
Show Inspection Reports
5 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Virginia average: 7 complaints
Latest inspection
Date
June 2, 2025
RenewalInspection oversight
Inspector name:Darunda Flint
93 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 32 deficiencies
5.8 deficiencies per inspection
Virginia average: 2.3 deficiencies per inspection
Inspection Report Summary for Hilton Plaza Inc.
The most recent inspection on June 2, 2025, found no deficiencies with applicable standards or laws. Earlier inspections showed repeated issues primarily related to incomplete resident admission documentation, lack of appropriate psychotropic medication treatment plans, incomplete individualized service plans, and maintenance concerns such as hot water temperature and building repairs. Complaint investigations were mostly unsubstantiated, except for substantiated complaints in 2022 and 2023 involving resident supervision, personal funds management, and incident reporting. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows improvement over time, with the most recent inspection free of deficiencies after a period of multiple citations.
Compare Assisted Living around Newport News The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| The Chesapeake |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Newport News (Saunders) | 644 | Yes | 30 | Private / Semi-Private Rooms | - | 55.1% | - | 0 | 0% | 0 | 0 | - |
| Charter Senior Living of Newport News |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Newport News (North Newport News) | 104 | Yes | 57 | Private / Semi-Private Rooms | Angel Lawhorn | 45.2% | - | 13 | 92.3% | 6 | 107 | 8.2 |
| Mennowood Retirement Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Newport News (North Newport News) | 90 | No | 53 | Private / Semi-Private Rooms | Thelma Shaffer | 73.3% | A | 7 | 57.1% | 2 | 15 | 2.1 |
| Hilton Plaza Inc. |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Newport News (South Newport News) | 71 | No | 57 | Private / Semi-Private Rooms | Ms. Nina Taylor | 81.7% | - | 16 | 68.8% | 5 | 93 | 5.8 |
| Abbington Landing Apartments |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Newport News (Saunders) | - | Yes | 47 | Private / Semi-Private Rooms | - | - | - | 0 | 0% | 0 | 0 | - |
Hilton Plaza Inc. Reviews
Share your thoughts and experiences about Better Living Hilton Plaza Inc.. Let’s celebrate the stories that make a difference!
T
This place is a real shit hole.
Nina Taylor is a liar so don’t believe her.What do you like most about living here?
Answer: Nothing
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 1
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: Substandard
Should be closed down.
AC doesn’t work or non existing
How was the units offered in this community?
Answer: Big sales pitch
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: Substandard
In it for the money
Are there any hidden fees or unexpected charges?
Answer: A whole lot of surprises and not a safe facility
Would you recommend this community to others looking for senior living options?
Answer: Nina Taylor takes advantage of the less fortunate.
Is there anything you wish you knew before moving in?
Answer: Don’t go near this building
This place is a real shit hole.
Nina Taylor is a liar so don’t believe her.What do you like most about living here?
Answer: Nothing
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 1
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer: Substandard
Should be closed down.
AC doesn’t work or non existing
How was the units offered in this community?
Answer: Big sales pitch
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: Substandard
In it for the money
Are there any hidden fees or unexpected charges?
Answer: A whole lot of surprises and not a safe facility
Would you recommend this community to others looking for senior living options?
Answer: Nina Taylor takes advantage of the less fortunate.
Is there anything you wish you knew before moving in?
Answer: Don’t go near this building
Financial Assistance for
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Places of interest near Hilton Plaza Inc.
4.2 miles from city center
Estimated distance in miles from Newport News's city center to Hilton Plaza Inc.'s address, calculated via Google Maps.
— 2.38 miles to nearest hospital (Riverside Regional Medical Center)
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