Smaller home · May offer a more intimate, personalized care environment.
Mennowood Retirement Community
Managed by administrator Thelma Shaffer, Mennowood Retirement Community offers a care continuum in the Warwick Boulevard area of Newport News, Virginia. About 2.7 miles from the city center, it serves occupants across three care levels: assisted living, independent living, and memory care, all under one roof. The facility operates 24/7 with licensed nurses on staff to support residents. Creating a balanced community atmosphere, the 90-bed facility maintains a 73 percent occupancy rate.
The home’s approach accentuates choice in daily life. Residents can select from numerous independent living floor plans tailored to their preferences. The facility also accommodates ambulatory and non-ambulatory occupants via its designated special care units. A full array of licensed nursing support is offered 24/7, providing reassurance for families and a foundation for the care model. The setting bolsters an active lifestyle with amenities designed to engage and stimulate. An on-site art studio, library, fitness center, and beauty shop supply residents and their families with choices for cultural, wellness, and personal care activities. The facility’s location on Warwick Boulevard puts it in a moderately walkable neighborhood with a Walk Score of 53, so some errands can be done on foot, while nearby Bon Secours Mary Immaculate Hospital sits just 2.46 miles away.
Operational matters in areas like resident records, service planning documentation, and medication management protocols have been consistently addressed through state inspections. The facility’s track record mirrors attention to these repeating themes as part of active compliance efforts.
For families contemplating Mennowood Retirement Community, the mix of multi-level care, 24-hour staffing, and activity-focused amenities makes a setting suitable for occupants at different stages of need. For visiting family members and residents who can leave the facility independently, practical benefits are its moderate walk score and proximity to medical services.
Community insights.
About this community
Mennowood Retirement Community is administered by Thelma Shaffer.
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
Includes all inspection records for this property, which could include management/ownership changes. 15 deficiencies 1 complaint 6 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. Virginia state average• Total deficiencies (53% below)
• Deficiencies per inspection (7% below)
• Total complaints (86% below)
• Complaints per year (83% below)
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
| 15 | 32 | This facility has 53% fewer total deficiencies than a typical Virginia assisted living residence (15 vs. VA avg 32).↓ 53% better |
|
Deficiencies per inspection
| 2.5 | 2.7 | This facility has 7% fewer deficiencies per inspection than a typical Virginia assisted living residence (2.5 vs. VA avg 2.7).↓ 7% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
| 6 | 14 | This facility has had 57% fewer total inspections than the Virginia average (6 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 57% fewer |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
| 1 | 7 | This facility has 86% fewer total complaints than a typical Virginia assisted living residence (1 vs. VA avg 7).↓ 86% better |
|
Complaints per year
| 0.2 | 1.2 | This facility has 83% fewer complaints per year than a typical Virginia assisted living residence (0.2 vs. VA avg 1.2).↓ 83% better |
Matterport
Places of interest near Mennowood Retirement Community
2.7 miles from city center
Estimated distance in miles from Newport News's city center to Mennowood Retirement Community's address, calculated via Google Maps.
— 2.46 miles to nearest hospital (Bon Secours Mary Immaculate Hospital)
Calculate Travel Distance to Mennowood Retirement Community
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Compare Assisted Living around Newport News
Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
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Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Hidenwood | AL IL MC RC | Newport News (Central Newport News) | 125
Facility
125
VA AVG
94
Rank
#63 / 311 | Yes |
52
Facility
52
VA AVG
45
Rank
#129 / 336 | - | Christopher Cook |
70.4%
Facility
70.4%
VA AVG
69.8%
Rank
#133 / 249 | - | 7 | 71%
Facility
71%
VA AVG
59.3%
Rank
#198 / 303 | 4
Facility
4
VA AVG
7
Rank
#163 / 303 | 24
Facility
24
VA AVG
32
Rank
#137 / 248 | 3.4
Facility
3.4
VA AVG
2.3
Rank
#185 / 248 |
| Charter Senior Living of Newport News | AL MC RC | Newport News (North Newport News) | 104
Facility
104
VA AVG
94
Rank
#109 / 311 | Yes |
57
Facility
57
VA AVG
45
Rank
#104 / 336 | Studio / 1 Bed | Angel Lawhorn |
45.2%
Facility
45.2%
VA AVG
69.8%
Rank
#231 / 249 | - | 12 | 92%
Facility
92%
VA AVG
59.3%
Rank
#276 / 303 | 6
Facility
6
VA AVG
7
Rank
#192 / 303 | 107
Facility
107
VA AVG
32
Rank
#236 / 248 | 8.9
Facility
8.9
VA AVG
2.3
Rank
#246 / 248 |
| Mennowood Retirement Community | AL IL MC | Newport News (North Newport News) | 90
Facility
90
VA AVG
94
Rank
#148 / 311 | No |
53
Facility
53
VA AVG
45
Rank
#128 / 336 | - | Thelma Shaffer |
73.3%
Facility
73.3%
VA AVG
69.8%
Rank
#117 / 249 | A | 6 | 67%
Facility
67%
VA AVG
59.3%
Rank
#168 / 303 | 2
Facility
2
VA AVG
7
Rank
#105 / 303 | 15
Facility
15
VA AVG
32
Rank
#103 / 248 | 2.5
Facility
2.5
VA AVG
2.3
Rank
#141 / 248 |
| Hilton Plaza Inc. | AL | Newport News (South Newport News) | 71
Facility
71
VA AVG
94
Rank
#211 / 311 | No |
57
Facility
57
VA AVG
45
Rank
#104 / 336 | Private / Semi-Private Rooms | Nina Taylor |
81.7%
Facility
81.7%
VA AVG
69.8%
Rank
#70 / 249 | - | 13 | 69%
Facility
69%
VA AVG
59.3%
Rank
#187 / 303 | 5
Facility
5
VA AVG
7
Rank
#177 / 303 | 93
Facility
93
VA AVG
32
Rank
#232 / 248 | 7.2
Facility
7.2
VA AVG
2.3
Rank
#240 / 248 |
| The Huntington Assisted Living | AL RC | Newport News | 52
Facility
52
VA AVG
94
Rank
#252 / 311 | Yes |
55
Facility
55
VA AVG
45
Rank
#119 / 336 | Studio / 1 Bed | Mackenzie Mason | - | - | 1 | 0%
Facility
0%
VA AVG
59.3%
Rank
#1 / 303 | 0
Facility
0
VA AVG
7
Rank
#1 / 303 | 0
Facility
0
VA AVG
32
Rank
#1 / 248 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 248 |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other VA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in Virginia
Mennowood Retirement Community is located in Newport News, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Frequently Asked Questions about Mennowood Retirement Community
What neighborhood is Mennowood Retirement Community in?
Mennowood Retirement Community is in the North Newport News neighborhood of Newport News.
Is Mennowood Retirement Community in a walkable area?
Mennowood Retirement Community has a walk score of 53. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the occupancy rate at Mennowood Retirement Community?
Mennowood Retirement Community's occupancy is 73.3%.
Are pets allowed at Mennowood Retirement Community?
No, Mennowood Retirement Community has a no-pet policy.
Does Mennowood Retirement Community operate as a for-profit or non-profit?
Mennowood Retirement Community is registered as a for-profit in VA.
Who is the administrator of Mennowood Retirement Community?
Thelma Shaffer is the administrator of Mennowood Retirement Community.
How many beds does Mennowood Retirement Community have?
Mennowood Retirement Community has 90 beds.
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