Horizons
Assisted Living · Ontario County, NY
Horizons
Assisted Living · Ontario County, NY
Horizons is a 76-bed adult home located at 3132 State Route 21 South, Canandaigua, Ontario County, New York, operated by DePaul Adult Care Communities, Inc. The facility maintains active New York State licensing and does not allow pets.
The facility’s inspection history with the New York State Department of Health, Office of Aging and Long Term Care demonstrates mixed but generally favorable performance. Since 2021, Horizons has received 10 regulatory inspections, averaging 2.2 deficiencies per year, which is 57 percent better than New York’s state average of 5.1 deficiencies per year. The facility has reported 9 complaints, equivalent to 11.8 complaints per 100 occupied beds, significantly better than New York’s state average of 49.9. No enforcement actions are on record, and no active lawsuits are currently pending.
Medication management has emerged as a recurring concern. An August 2024 renewal inspection identified 8 deficiencies covering medication management, resident services, food service, environmental standards, disaster planning, and admission standards. Subsequent complaint investigations in October 2024 and June 2024 resulted in clean reports. A January 2025 complaint investigation identified one deficiency related to admission standards with plan of correction approved.
The most recent complaint investigation on March 20, 2025, identified one deficiency related to medication management with plan of correction approved. Medication management violations and admission standards violations appeared in multiple recent inspections, suggesting these areas require continued attention.
The facility’s compliance pattern shows improvement, with clean complaint investigation reports in 2023 and 2024 interspersed with targeted findings. Most deficiencies identified carry approved plans of correction. The facility’s complaint rate significantly outperforms state averages, indicating residents or families file fewer formal complaints than peer facilities.
Services include medication management, diabetes monitoring, dementia and Alzheimer’s care with wandering-prevention technology, on-site speech therapy, on-site podiatry, incontinence reminders, and transfer assistance ranging from standby to one-person support. Respite and short-term stays are available. Amenities include a barber and beauty salon, an outdoor garden with raised beds for resident gardening, and an on-site convenience market. Activities include arts and crafts, daily exercise, education programs, off-site field trips, live entertainers, shopping trips, faith activities, and picnics.
Families should request detailed explanation of recurring medication management deficiencies, current protocols, and verification procedures. Verify implementation of approved corrective action plans.
76-bed community Rank #607 / 751Bed count — State benchmarkedThis home is ranked 607th out of 751 homes in New York. Shows this facility's certified or reported bed count compared to other New York SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 85 / 100 Rank #373 / 1168Walk Score — State benchmarkedThis home is ranked 373rd out of 1168 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAdult Home
StatusActive
CountyOntario
License Number530-E-051
State License TypesAssisted Living Program (ALP)
Owner NameDepaul Adult Care Communities, Inc.
Emergency SystemsYes
Rehabilitation Services
Nursing Services
Admission CriteriaMedically eligible for nursing home placement but not requiring continual nursing care.
HousekeepingYes
Linen ServiceYes
Housekeeping
Laundry
Personal Care
ActivitiesDaily activity programs include crafts, outings, exercise, parties, and games.
Branded ProgramsAssisted Living Program (ALP)
Wellness ProgramALP provides personal care, room, board, housekeeping, supervision, home health aides, personal emergency response services, nursing, physical therapy, occupational therapy, speech therapy, medical supplies and equipment, adult day health care, a range of home health services, and the case management services of a registered professional nurse.
Specific ProgramsAssistance with Personal Care Needs (bathing, dressing & grooming), On-going monitoring and management of health care needs
Volunteer ProgramsYes
Food DescriptionResidents are provided with nutritious well-balanced meals and snacks developed by a Registered Dietitian.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
11 citations
9 complaints
4 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. See the nursing homes benchmark below for the typical New York score; higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. See the nursing homes benchmark below for the typical New York score; higher is better.
Above the New York average for nursing homes.
New York nursing homes benchmark: C 74/100
Inspection score: 85 out of 100. Letter grade B. Above the New York average for nursing homes.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Citations per inspection (100% above)
• Inspection citation rate (127% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 7 Better Metrics better than New York average:
• Total citations (15% below)
• Citations per year (15% below)
• Total inspections (56% below)
• Total complaints (89% below)
• Complaints per year (89% below)
• Complaints per bed (76% below)
• Complaint investigations (100% below)
• Citations per inspection (100% above)
• Inspection citation rate (127% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 7 Better Metrics better than New York average:
• Total citations (15% below)
• Citations per year (15% below)
• Total inspections (56% below)
• Total complaints (89% below)
• Complaints per year (89% below)
• Complaints per bed (76% below)
• Complaint investigations (100% below)
Latest Inspection
March 20, 2025
Complaint Investigation
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 9 | This facility has 56% fewer total inspections than a typical New York nursing home (4 vs. NY avg 9).↓ 56% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 4 | This facility has inspections with citations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 13 | This facility has 15% fewer total citations than a typical New York nursing home (11 vs. NY avg 13).↓ 15% better |
|
Citations per year
Average citations per year since 2021.
| 2.2 | 2.6 | This facility has 15% fewer citations per year than a typical New York nursing home (2.2 vs. NY avg 2.6).↓ 15% better |
|
Citations per inspection
Average citations per inspection.
| 2.8 | 1.4 | This facility has 100% more citations per inspection than a typical New York nursing home (2.8 vs. NY avg 1.4).↑ 100% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 9 | 79 | This facility has 89% fewer total complaints than a typical New York nursing home (9 vs. NY avg 79).↓ 89% better |
|
Complaints per year
Average complaints per year since 2021.
| 1.8 | 15.8 | This facility has 89% fewer complaints per year than a typical New York nursing home (1.8 vs. NY avg 15.8).↓ 89% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.12 | 0.50 | This facility has 76% fewer complaints per bed than a typical New York nursing home (0.12 vs. NY avg 0.5).↓ 76% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 20, 2025, identified one deficiency related to medication management with a plan of correction approved. Earlier inspections showed a mixed pattern, including a clean report in October 2024 and several prior findings involving medication management, admission standards, and other areas such as food service and environmental standards. Inspectors cited medication management and admission standards most frequently, along with occasional issues in resident services and disaster planning. Complaint investigations were unsubstantiated or not noted as a factor in deficiencies. The facility’s record shows some fluctuations, with recent inspections indicating fewer deficiencies compared to a period with multiple citations.
Lawsuit overview for Horizons
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0Places of interest near Horizons
0.0 miles from city center
Estimated distance in miles from Canandaigua's city center to Horizons's address, calculated via Google Maps.
Calculate Travel Distance to Horizons
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Financial Assistance for
Assisted Living in New York
Horizons is located in Canandaigua, New York.
Here are the financial assistance programs available to residents in New York.
Compare Assisted Living around Ontario County
The information below is reported by the New York State Department of Health.
Filter by care type
| Horizons |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Canandaigua | 76 | No | 85 | 85 | 10 | - |
| Seneca Lake Terrace-Geneva |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Geneva | 66 | No | 30 | - | - | Private / Companion / Studio / 1 Bed Rooms |
| Ashton Place |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Clifton Springs | 60 | No | 48 | - | 2 | - |
| Quail Summit |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Canandaigua | 55 | No | 85 | 83 | 8 | - |
Frequently Asked Questions about Horizons
Who is the owner of Horizons?
The legal owner and operator of Horizons is DePaul Adult Care Communities, Inc..
What is the license number of Horizons?
According to NY state health department records, Horizons's license number is 530-E-051.
How many beds does Horizons have?
Horizons has 76 beds.
Are there photos of Horizons?
Yes — there are 2 photos of Horizons in the photo gallery on this page.
What is the address of Horizons?
Horizons is located at 3132 State Route 21 South.
What is the phone number of Horizons?
(585) 396-3390 will put you in contact with the team at Horizons.
What county is Horizons located in?
Horizons is in Ontario County.
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