Horizons
Assisted Living · USA, NY
Horizons
Assisted Living · USA, New York
Horizons, a DePaul Senior Living Community, is a 76-bed licensed Adult Home administrated by DePaul Adult Care Communities, Inc. at 3132 State Route 21 South in Canandaigua, New York 13032, in Ontario County. The facility is owned by DePaul Adult Care Communities, Inc., a nonprofit organization operating senior living communities across Upstate New York. Licensed as an Adult Home with minimum residency age 55, the facility offers 24-hour staffing with an awake night shift. Horizons is located 0.8 miles from F F Thompson Hospital.
Services include medication management, diabetes monitoring, dementia and Alzheimer’s care with wandering-prevention technology, on-site speech therapy, on-site podiatry, incontinence reminders, and transfer assistance ranging from standby to one-person support. Respite and short-term stays are available. Amenities include a barber and beauty salon, an outdoor garden with raised beds for resident gardening, and an on-site convenience market. Activities include arts and crafts, daily exercise, education programs, off-site field trips, live entertainers, shopping trips, faith activities, and picnics.
Pet policy is not specified in the facility’s primary record; third-party sources indicate pets are permitted. Families should verify the current pet policy directly with the facility.
Horizons’ inspection history shows a pattern of deficiencies followed by improvement. The New York State Department of Health, Office of Aging and Long Term Care, has conducted 4 inspections on file. The most recent inspection on March 20, 2025, a complaint investigation, identified 1 deficiency related to medication management; a plan of correction was approved. A prior inspection in October 2024 found zero deficiencies. Earlier inspections documented deficiencies in medication management, admission standards, food service, environmental standards, and disaster planning. Horizons has recorded 11 total deficiencies against a state average of 22. Nine complaints are on record at a rate of 11.8 per 100 occupied beds, against a state average of 49.9; complaint investigations were unsubstantiated. No enforcement actions are on file.
Located in Canandaigua and operated by a nonprofit organization, Horizons provides Adult Home care with on-site therapeutic services and dementia-specific programming.
Horizons is suited for individuals seeking Adult Home care in Canandaigua with nonprofit sponsorship and on-site speech therapy and podiatry. Families should ask about the current pet policy, medication management protocols and staff training, specific wandering-prevention technology and dementia care protocols, and corrective actions taken following the March 2025 medication management deficiency before placement.
76-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 85 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAdult Home
StatusActive
CountyOntario
License Number530-E-051
Owner NameDepaul Adult Care Communities, Inc.
Specific ProgramsAdmission, Employee Portal
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
11 citations
9 complaints
4 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
1 Worse
Metrics worse than New York average:
• Inspection citation rate (79% above) 9 Better Metrics better than New York average:
• Total citations (62% below)
• Citations per year (62% below)
• Citations per inspection (13% below)
• Total inspections (56% below)
• Inspections with citations (20% below)
• Total complaints (89% below)
• Complaints per year (89% below)
• Complaints per bed (76% below)
• Complaint investigations (100% below)
• Inspection citation rate (79% above) 9 Better Metrics better than New York average:
• Total citations (62% below)
• Citations per year (62% below)
• Citations per inspection (13% below)
• Total inspections (56% below)
• Inspections with citations (20% below)
• Total complaints (89% below)
• Complaints per year (89% below)
• Complaints per bed (76% below)
• Complaint investigations (100% below)
Latest Inspection
March 20, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 29 | This facility has 62% fewer total citations than a typical New York assisted living residence (11 vs. NY avg 29). Click this badge to view the full New York ranking.↓ 62% better |
|
Citations per year
Average citations per year since 2021.
| 2.2 | 5.8 | This facility has 62% fewer citations per year than a typical New York assisted living residence (2.2 vs. NY avg 5.8). Click this badge to view the full New York ranking.↓ 62% better |
|
Citations per inspection
Average citations per inspection.
| 2.8 | 3.2 | This facility has 13% fewer citations per inspection than a typical New York assisted living residence (2.8 vs. NY avg 3.2). Click this badge to view the full New York ranking.↓ 13% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 9 | This facility has 56% fewer total inspections than a typical New York assisted living residence (4 vs. NY avg 9). Click this badge to view the full New York ranking.↓ 56% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 5 | This facility has 20% fewer inspections with citations than a typical New York assisted living residence (4 vs. NY avg 5). Click this badge to view the full New York ranking.↓ 20% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%). Click this badge to view the full New York ranking.↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 20, 2025, identified one deficiency related to medication management with a plan of correction approved. Earlier inspections showed a mixed pattern, including a clean report in October 2024 and several prior findings involving medication management, admission standards, and other areas such as food service and environmental standards. Inspectors cited medication management and admission standards most frequently, along with occasional issues in resident services and disaster planning. Complaint investigations were unsubstantiated or not noted as a factor in deficiencies. The facility’s record shows some fluctuations, with recent inspections indicating fewer deficiencies compared to a period with multiple citations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for Horizons
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0Places of interest near Horizons
0.0 miles from city center
Estimated distance in miles from Canandaigua's city center to Horizons's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
Filter by care type
| Horizons |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Canandaigua | 76 | No | 85 | - |
| Job Haines Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
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| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | 45 | - |
| Omni Assisted Living of Aberdeen |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Aberdeen | - | No | - | - |
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Frequently Asked Questions about Horizons
Who is the owner of Horizons?
The legal owner and operator of Horizons is DePaul Adult Care Communities, Inc..
Is Horizons in a walkable area?
Horizons has a walk score of 85. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Horizons?
According to NY state health department records, Horizons's license number is 530-E-051.
How many beds does Horizons have?
Horizons has 76 beds.
Are there photos of Horizons?
Yes — there are 2 photos of Horizons in the photo gallery on this page.
What is the address of Horizons?
Horizons is located at 3132 State Route 21 South.
What is the phone number of Horizons?
(585) 396-3390 will put you in contact with the team at Horizons.
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