Total health inspections
6
State average 4
Last Health inspection on Apr 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Mill Creek Center for Nursing & Rehabilitation
Nursing Home
Mill Creek Center for Nursing & Rehabilitation
Nursing Home
Overview of Mill Creek Center for Nursing & Rehabilitation
The sister home of Willow Valley Center, Mill Creek, is also the premier health and rehabilitation center. A comprehensive community that presents a resort-like lifestyle with world-class hospitality offered to each unique individual with personal needs. The health and rehabilitation center’s nursing approach is focused on comprehensive therapies that contribute to a speedy recovery. Mill Creek is known for its world-class hospitality balanced with small-town charm.
The elegant nursing home creates an atmosphere where residents thrive and are enriched with quality skilled nursing care. With an emphasis on skilled nursing and rehabilitation specialty with long-term and short-term care services. Amenities include a library, a courtyard, a family visitation room, daily meals provided, and a hair salon.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
80
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
74.2%
Residents per day (avg)
62
Occupancy rate
74.2%
Residents per day (avg)
62
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
19% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
64% of new residents, often for short stays.
Typical stay
21 days
Medicaid
17% of new residents, often for long-term daily care.
Typical stay
4 - 5 months
Finances and operations
Proprietary home
Corporation
Home revenue
$8.9M
Profit
$136.4K
Proprietary home
Corporation
Home revenue
$8,943,807.00
Profit
$136,406.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$8.8M
Types of Care at Mill Creek Center for Nursing & Rehabilitation
Skilled Nursing
Assisted Living
Compare Nursing Homes around Winston-salem
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Oak Forest Health and Rehabilitation Center
+12%
-13%
+3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
RC
Respite Care
Winston-Salem
170
No
-
5
-
78.6%
$20,109,418.00
$6,349,211.00
31.6%
157.10
3.4398
3
34
4
+12%-13%+3%
Mill Creek Center for Nursing & Rehabilitation
-2%
-8%
-3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
N
Nursing
Winston-Salem
80
No
-
24
BAILEY, BRITTANY
74.2%
$8,976,957.00
$3,138,134.00
35%
62.30
3.6436
2
45
3
-2%-8%-3%
Brighton Gardens of Winston-Salem
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Winston-Salem
115
Yes
B-
47
-
-
-
-
-
-
-
-
-
-
-
-
Peace Haven Assisted Living
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Winston-Salem
5
No
-
44
-
-
-
-
-
-
-
-
-
-
-
-
Willow Valley Center for Nursing and Rehabilitation
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
N
Nursing
Winston-Salem
-
No
-
62
-
-
-
-
-
-
-
-
-
-
-
-
Oak Forest Health and Rehabilitation Center
Type of care:
SNF
AL
MC
RC
Community:
Winston-Salem
Bed Count:
170
Pets Allowed:
No
CCN:
345443
Occupancy:
78.6%
Home Revenue:
$20,109,418.00
Payroll Costs:
$6,349,211.00
Payroll %:
31.6%
Avg Residents/Day:
157.10
Overall Rating:
Adj Nurse Hours:
3.4398
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
34
Severe Citations:
4
RN share vs State Avg:
+12%
+12%
Staffing vs State Avg:
-13%
-13%
Occupancy vs State Avg:
+3%
+3%
Mill Creek Center for Nursing & Rehabilitation
Type of care:
SNF
AL
N
Community:
Winston-Salem
Bed Count:
80
Pets Allowed:
No
Operator:
BAILEY, BRITTANY
CCN:
345149
Occupancy:
74.2%
Home Revenue:
$8,976,957.00
Payroll Costs:
$3,138,134.00
Payroll %:
35%
Avg Residents/Day:
62.30
Overall Rating:
Adj Nurse Hours:
3.6436
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
45
Severe Citations:
3
RN share vs State Avg:
-2%
-2%
Staffing vs State Avg:
-8%
-8%
Occupancy vs State Avg:
-3%
-3%Places of interest near Mill Creek Center for Nursing & Rehabilitation
6.2 miles from city center — 3.23 miles to nearest hospital (Craven Integrative)
4911 Brian Center Ln, Winston-Salem, NC 27106
Calculate Travel Distance to Mill Creek Center for Nursing & Rehabilitation
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
136
Total Staff
136
Employees
0
Contractors
25,305
Total Hours (Quarter)
37
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 12 | 8.7 | No |
| Licensed Practical Nurse | 20 | 8.2 | No |
| Certified Nursing Assistant | 55 | 7.6 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
100 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
5 staff
7.3hs shift avg
Therapy Services ⓘ
21 staff
6.2hs shift avg
Activities & Recreation ⓘ
1 staff
0.6hs shift avg
Social Services ⓘ
3 staff
3.6hs shift avg
Dietary Services ⓘ
4 staff
7.8hs shift avg
Other Services ⓘ
1 staff
8hs shift avg
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 55 | 0 | 55 | 10,983 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 20 | 0 | 20 | 4,082 | 91 | 100% | 8.2 |
| Registered Nurse | 12 | 0 | 12 | 2,719 | 91 | 100% | 8.7 |
| RN Director of Nursing | 5 | 0 | 5 | 1,334 | 78 | 86% | 6.5 |
| Speech Language Pathologist | 8 | 0 | 8 | 1,107 | 82 | 90% | 6.1 |
| Other Dietary Services Staff | 3 | 0 | 3 | 630 | 81 | 89% | 7.7 |
| Physical Therapy Aide | 6 | 0 | 6 | 594 | 70 | 77% | 6.1 |
| Physical Therapy Assistant | 6 | 0 | 6 | 575 | 78 | 86% | 5.3 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Medication Aide/Technician | 8 | 0 | 8 | 349 | 34 | 37% | 8.7 |
| Qualified Social Worker | 3 | 0 | 3 | 249 | 63 | 69% | 3.6 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 243 | 34 | 37% | 6.2 |
| Qualified Activities Professional | 1 | 0 | 1 | 1 | 1 | 1% | 0.6 |
Health Inspection History
Inspections
Total health citations
45
Citations per inspection
7.5
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
32 of 45 citations resulted from standard inspections; 6 of 45 resulted from complaint investigations; and 7 of 45 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
3
3
131% worse than State averageState average: 1.3
Serious Health citations
0
0
100% better than State averageState average: 0.9
3 critical citations
0 serious citations
40 moderate citations
2 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Apr 14, 2025
Corrected
Quality of Care moderate citation
Apr 14, 2025
Corrected
Quality of Care moderate citation
Apr 14, 2025
Corrected
Quality of Care moderate citation
Apr 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Alliance Health Group
Resident Census by Payment Source
56
Total Residents
Medicare
23
(41.1%)
ⓘ
Medicaid
29
(51.8%)
ⓘ
Private Pay/Other
4
(7.1%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
19.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
19.8
73% worse than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
34.6
68% worse than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
36.4%
Percent of long-stay residents whose need for help with daily activities has increased
36.4%
107% worse than North Carolina averageNorth Carolina average: 17.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
37.3%
Percent of long-stay residents whose ability to move independently worsened
37.3%
60% worse than North Carolina averageNorth Carolina average: 23.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.2%
41% worse than North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
16% worse than North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
11.4%
Percent of long-stay high risk residents with pressure ulcers
11.4%
80% worse than North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.3%
Percent of long-stay residents with a urinary tract infection
1.3%
52% better than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
9.7%
Percent of long-stay residents who lose too much weight
9.7%
31% worse than North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.4%
Percent of long-stay residents who have depressive symptoms
1.4%
69% better than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.3%
Percent of long-stay residents who received an antipsychotic medication
14.3%
7% worse than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
6% better than North Carolina averageNorth Carolina average: 91.6%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.6%
In line with North Carolina averageNorth Carolina average: 94.1%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.9%
15% better than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
40% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.0%
11% better than North Carolina averageNorth Carolina average: 78.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
34.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
34.5%
51% worse than North Carolina averageNorth Carolina average: 22.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.8%
20% worse than North Carolina averageNorth Carolina average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.6%
Percentage of SNF residents who experience falls with major injury during their stay.
1.6%
109% worse than North Carolina averageNorth Carolina average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
45.7%
Percentage of residents at or above expected ability to care for themselves at discharge.
45.7%
15% worse than North Carolina averageNorth Carolina average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
34.3%
Rate of successful return to home or community from a skilled nursing facility.
34.3%
32% worse than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$30K
61% lower than North Carolina averageNorth Carolina average: $76K
Number of fines
2
15% fewer fines than North Carolina averageNorth Carolina average: 2.3
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than North Carolina averageNorth Carolina average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$30K
North Carolina average
$76K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 29, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 29, 2024
$16K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 28, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 28, 2023
$13K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Mill Creek Center for Nursing & Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
74.2%
↑ 3.0pp vs 2022
Net Income
$136,406
↑ ~$1.1M vs 2022
Total Payroll
$4,399,454
↑ ~$1.5M vs 2022
Profit Margin
1.5%
↑ 12.5pp vs 2022
Loading trend charts...
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