Ontario Center
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Ontario Center

CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Ontario Center accepts Medicare, Medicaid, and private pay.
Ontario Center accepts Medicare, Medicaid, and private pay.

Overview of Ontario Center

Ontario Center is a nursing home in Canandaigua, NY, providing nursing care and daily support for residents who need ongoing assistance. The home has 98 beds, with 96% occupancy, so most of those beds are in use.

Total nurse staffing is 3 hours and 18 minutes per resident per day. That figure represents the daily nurse time associated with each resident, giving families a clear measure of the staffing allocated to care.

Medicare, Medicaid, and private pay are accepted, giving families those listed ways to cover care, and pets are allowed, so a resident may keep a pet at the community.

Ontario Center may be a good fit for a resident who needs ongoing nursing care and daily support in a residential setting.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 67.0% Below NY avg. ▼ 67.0% Below NY avg.NY average: 3.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 63.6% Below NY avg. ▼ 63.6% Below NY avg.NY average: 2.7Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 64.1% Below NY avg. ▼ 64.1% Below NY avg.NY average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 48.2% Below NY avg. ▼ 48.2% Below NY avg.NY average: 3.9Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs New York averages

Total nursing care Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

3h 18m

8% below state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
29m
−30% State avg: 41m per day · National avg: 42m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
52m
+11% State avg: 46m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
1h 58m
−8% State avg: 2h 8m per day · National avg: 2h 24m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
2h 35m
−18% State avg: 3h 8m per day · National avg: 3h 31m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
8m
+16% State avg: 7m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
16m
−46% State avg: 30m per day · National avg: 29m per day

4 of 6 metrics below state avg

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 98

Smaller home · May offer a more intimate, personalized care environment.

Occupancy rate Info Occupancy higher than 95% suggests steady demand, but availability may be limited.
96.4% This home is often near full
Higher than the New York State average: 91.6%
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
131 days

About this community

License Details

Facility TypeNursing Home
CountyOntario
CMS Certification Number335564

Certifications & Programs

RehabStrong Philosophy — Centers Health CareA branded program developed by this community's operator or its partners - a named approach to programming or care, rather than an independent external certification.

Ownership & Operating Entity

Ontario Center is legally operated by Ontario Operations Associates, LLC (For Profit).

Therapy & Rehabilitation

6 services
Enteral Nutrition Therapy
Amputee Recovery and Training
Cardiac Therapy Program
Physical Therapy
Occupational Therapy
Speech Therapy

Staffing & Medical

9 services
Post-Surgical Pleurx Management
Diabetes Management
Wound Care and Wound Vac
Post-Surgical Orthopedic Care
IV Antibiotic Therapy
Complex Medical Care Program
Telemedicine Coordination with Specialist Physicians
24-Hour Nursing
Dietitian

Memory & Specialized Care

1 service
Comfort and Palliative Care

Additional Services

5 services
Subacute Care
Noninvasive Vent Care
Lifevest Management
Respiratory Management
Video Call Support (Skype/Zoom)

Additional Policies & Features

Pets not allowedVisiting pets welcome.

Contact Ontario Center

This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.

Inspection History

In New York State, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.

Enforcement Actions Info Enforcement actions are formal penalties or interventions imposed by New York State regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.

1 enforcement action

This facility has 1 enforcement action. 33% of New York State nursing homes have zero, and the statewide average is 1.6.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. NY average 8 Worse Metrics worse than New York State average:
• Total citations (232% above)
• Health citations (140% above)
• Life safety citations (275% above)
• Citations per inspection (259% above)
• Inspections with citations (50% above)
• Inspection citation rate (39% above)
• Total complaints (56% above)
• Complaints per bed (152% above)
0 Better No metrics in this bucket.

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityNY Averagevs. NY Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 6319.0 This facility has 232% more total citations than a typical New York State nursing home (63 vs. NY avg 19).↑ 232% worse
Health citations Info Citations related to resident care, clinical practices, and day-to-day operations. 4820.0 This facility has 140% more health citations than a typical New York State nursing home (48 vs. NY avg 20).↑ 140% worse
Life safety citations Info Citations related to building safety — fire prevention, emergency egress, and similar. 154.0 This facility has 275% more life safety citations than a typical New York State nursing home (15 vs. NY avg 4).↑ 275% worse
Citations per inspection Info Average citations per inspection. 7.92.2 This facility has 259% more citations per inspection than a typical New York State nursing home (7.9 vs. NY avg 2.2).↑ 259% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNY Averagevs. NY Avg
Total inspections Info Combined count of all inspections conducted at this facility. 89.0 This facility has had 11% fewer total inspections than the New York State average (8 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 11% fewer
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 64.0 This facility has 50% more inspections with citations than a typical New York State nursing home (6 vs. NY avg 4).↑ 50% worse
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 75%54% This facility has 21 percentage points higher inspection citation rate than a typical New York State nursing home (75% vs. NY avg 54%).↑ 21% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityNY Averagevs. NY Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 12379.0 This facility has 56% more total complaints than a typical New York State nursing home (123 vs. NY avg 79).↑ 56% worse
Complaints per bed Info Size-adjusted complaint rate based on occupied beds. 1.260.50 This facility has 152% more complaints per bed than a typical New York State nursing home (1.26 vs. NY avg 0.5).↑ 152% worse
Complaint investigations Info On-site investigations triggered by complaints filed with New York State regulators. 015.0 This facility has had 100% fewer complaint investigations than the New York State average (0 vs. NY avg 15). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2021 · 5 years of data

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Total health inspections 7

New York State average 4.2


Last Health inspection on Mar 2026

Total health citations
41

New York State average 20.3

Citations per inspection
5.86

New York State average 4.78


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

26 of 41 citations resulted from standard inspections; 9 of 41 resulted from complaint investigations; and 6 of 41 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 5 years)
Critical health citations
1
233% worse than New York State average

New York State average: 0.3


Serious health citations
2
400% worse than New York State average

New York State average: 0.4

1 critical citation New York State average: 0.3

2 serious citations New York State average: 0.4

35 moderate citations New York State average: 18.8

3 minor citations New York State average: 0.7
Citations history (last 5 years)
Environmental moderate citation Mar 17, 2026
Corrected

Infection Control moderate citation Mar 17, 2026
Corrected

Care Planning moderate citation Mar 17, 2026
Corrected

Care Planning moderate citation Mar 17, 2026
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 92
Employees 79
Contractors 13
Staff to resident ratio 0.96 : 1

92 total staff / 96 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).

27% fewer staff per resident than New York average
New York average ratio: 1.31 : 1 New York average ratio: 1.31 : 1See full New York ranking
Avg staff/day 38
Average shift 9.4 hours
22% better than New York average
New York average: 7.7 hours New York average shift: 7.7 hoursSee full New York ranking
Total staff hours (quarter) 32,848

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 8 total: 7 full-time employees and 1 contractor. 8
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 17 LPN Staff are full-time employees. No contractors work on this role. 17
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.6 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 32 CNA Staff are full-time employees. No contractors work on this role. 32
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10.6 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

6.8%

2,224 contractor hours this quarter

Speech Language Pathologist: 3 Respiratory Therapy Technician: 3 Physical Therapy Assistant: 2 Physical Therapy Aide: 2 Qualified Social Worker: 1 Registered Nurse: 1 Qualified Activities Professional: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant3203216,48692100%10.6
Licensed Practical Nurse170177,17892100%9.6
Registered Nurse7182,2509199%8.4
Other Dietary Services Staff5051,7019199%7.2
Clinical Nurse Specialist5057146065%7.6
Respiratory Therapy Technician1347126672%7.3
Physical Therapy Assistant0225046065%8.2
Administrator1014886166%8
Occupational Therapy Aide5054565459%8
Mental Health Service Worker1014535661%8.1
Speech Language Pathologist0334376368%6.8
Other Social Services Staff1014205661%7.5
Physical Therapy Aide0223595155%7
Nurse Practitioner1012723235%8.5
Qualified Social Worker0112563942%6.6
Medical Director101781314%6
Qualified Activities Professional011611213%5.1
Dental Services Staff1011422%7
Feeding Assistant101811%8
32 Certified Nursing Assistant
% of Days 100%
17 Licensed Practical Nurse
% of Days 100%
8 Registered Nurse
% of Days 99%
5 Other Dietary Services Staff
% of Days 99%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Aug 2026)

Total fines on record $118K
57% higher than New York State average

New York State average: $75K

Number of fines on record 1
43% fewer fines than New York State average

New York State average: 1.8

Payment denials on record Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than New York State average

New York State average: 0.1

Fines amount comparison
Fines amount comparison
This facility $118K
New York State average $75K
Penalty History

Penalties imposed by CMS in the past 3 years.

1 penalty in the past 3 years

Jan 31, 2025 · $118K

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jan 31, 2025
$118K

Last updated: Aug 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.4
35% better than New York State average

New York State average: 8.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 13.5
12% better than New York State average

New York State average: 15.4

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 8.4%
40% better than New York State average

New York State average: 14.1%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 5.4%
57% better than New York State average

New York State average: 12.5%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 26.7%
37% worse than New York State average

New York State average: 19.5%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 5.1%
65% worse than New York State average

New York State average: 3.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 6.3%
In line with New York State average

New York State average: 6.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.2%
72% worse than New York State average

New York State average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.9%
68% better than New York State average

New York State average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 12.2%
37% better than New York State average

New York State average: 19.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 10.2%
26% better than New York State average

New York State average: 13.7%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 95.5%
In line with New York State average

New York State average: 91.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 86.0%
10% worse than New York State average

New York State average: 95.3%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 82.2%
6% better than New York State average

New York State average: 77.4%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.1%
6% better than New York State average

New York State average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 82.6%
5% better than New York State average

New York State average: 78.8%

Breakdown by payment type

Medicare

30% of new residents, usually for short-term rehab.

Typical stay 28 days

Private pay

52% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

19% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)

Total residents 96
Medicare
9
9.4% of residents
Medicaid
74
77.1% of residents
Private pay or other
13
13.5% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a limited liability company.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.1M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$549.6K
For-profit Operated by a limited liability company.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.1M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$549.6K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$100.6K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
$4.1M 33.6% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$8.6M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$12.6M

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (52% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
262 total

Coverage residents most often arrive under.

Medicare 30%
Private pay 52%
Medicaid 19%
Discharges
262 total

Coverage residents most often leave under.

Medicare 20%
Private pay 39%
Medicaid 41%

Places of interest near Ontario Center

Address 3.5 miles from city center Info Estimated distance in miles from Canandaigua's city center to Ontario Center's address, calculated via Google Maps.

Calculate Travel Distance to Ontario Center

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Address

Compare Nursing Homes around New York State

Info below is compiled from CMS reports & the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New York average is: 55.5% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Forest View Center for Rehabilitation & Nursing ★ ★ ★ ★ ★
NH
PC
SNF
Forest Hills
160
Facility 160
NY AVG 185
Rank #209 / 422
98.8%
Facility 98.8%
NY AVG 91.6%
Rank #34 / 378
+8%
3.54
Facility 3.54
NY AVG 3.58
Rank #140 / 395
★ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ -14%-1%
$0
Facility $0
NY AVG $77.8k
Rank #1 / 397
9
Facility 9
NY AVG 20.3
Rank #49 / 397
3.0
Facility 3.0
NY AVG 4.8
Rank #74 / 397
-158A+
94
Facility 94
NY AVG 64
Rank #33 / 450
Forest View Nursing Home Inc (For Profit)
$22.6MFiscal year ending 12/2023
Facility $22.6MFiscal year ending 12/2023
NY AVG $28.8M
Rank #204 / 382
$9.6MFiscal year ending 12/2023
Facility $9.6MFiscal year ending 12/2023
NY AVG $15.0M
Rank #240 / 382
42.4%Fiscal year ending 12/2023
Facility 42.4%Fiscal year ending 12/2023
NY AVG 55.5%
Rank #293 / 381
335310
The Plaza Rehab and Nursing Center ★ ★ ★ ★ ★
NH
HOS
PC
RC
SNF
Bronx (Fordham Manor)
744
Facility 744
NY AVG 185
Rank #1 / 422
98.0%
Facility 98.0%
NY AVG 91.6%
Rank #58 / 378
+7%
3.18
Facility 3.18
NY AVG 3.58
Rank #213 / 395
★ ★ ★ ★ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ +74%-11%
$0
Facility $0
NY AVG $77.8k
Rank #1 / 397
17
Facility 17
NY AVG 20.3
Rank #189 / 397
2.8
Facility 2.8
NY AVG 4.8
Rank #63 / 397
-729A+
87
Facility 87
NY AVG 64
Rank #108 / 450
Tcprnc, LLC (For Profit)
$127.4MFiscal year ending 12/2023
Facility $127.4MFiscal year ending 12/2023
NY AVG $28.8M
Rank #1 / 382
$51.1MFiscal year ending 12/2023
Facility $51.1MFiscal year ending 12/2023
NY AVG $15.0M
Rank #12 / 382
40.1%Fiscal year ending 12/2023
Facility 40.1%Fiscal year ending 12/2023
NY AVG 55.5%
Rank #314 / 381
335462
Amsterdam Nursing Home ★ ★ ★ ★ ★
NH
SNF
New York (Manhattan)
409
Facility 409
NY AVG 185
Rank #19 / 422
98.0%
Facility 98.0%
NY AVG 91.6%
Rank #58 / 378
+7%
3.13
Facility 3.13
NY AVG 3.58
Rank #248 / 395
★ ★ ★ ★ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ +5%-12%
$0
Facility $0
NY AVG $77.8k
Rank #1 / 397
14
Facility 14
NY AVG 20.3
Rank #130 / 397
7.0
Facility 7.0
NY AVG 4.8
Rank #340 / 397
-401A+
93
Facility 93
NY AVG 64
Rank #43 / 450
Amsterdam Nursing Home Corporation (1992) (Not For Profit)
$81.1MFiscal year ending 12/2023
Facility $81.1MFiscal year ending 12/2023
NY AVG $28.8M
Rank #10 / 382
$30.1MFiscal year ending 12/2023
Facility $30.1MFiscal year ending 12/2023
NY AVG $15.0M
Rank #32 / 382
37.1%Fiscal year ending 12/2023
Facility 37.1%Fiscal year ending 12/2023
NY AVG 55.5%
Rank #334 / 381
335570
Shore View Nursing & Rehabilitation Center ★ ★ ★ ★ ★
NH
PC
SNF
Brooklyn (Sheepshead Bay)
320
Facility 320
NY AVG 185
Rank #38 / 422
88.1%
Facility 88.1%
NY AVG 91.6%
Rank #312 / 378
-4%
2.69
Facility 2.69
NY AVG 3.58
Rank #343 / 395
★ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ +77%-25%
$0
Facility $0
NY AVG $77.8k
Rank #1 / 397
2
Facility 2
NY AVG 20.3
Rank #1 / 397
1.0
Facility 1.0
NY AVG 4.8
Rank #1 / 397
-282A+
85
Facility 85
NY AVG 64
Rank #121 / 450
Shore View Acquisition 1, LLC (For Profit)
$49.3MFiscal year ending 12/2023
Facility $49.3MFiscal year ending 12/2023
NY AVG $28.8M
Rank #50 / 382
$25.1MFiscal year ending 12/2023
Facility $25.1MFiscal year ending 12/2023
NY AVG $15.0M
Rank #50 / 382
50.9%Fiscal year ending 12/2023
Facility 50.9%Fiscal year ending 12/2023
NY AVG 55.5%
Rank #197 / 381
335288
Ontario Center ★ ☆ ☆ ☆ ☆
NH
Canandaigua98 96.4% +5%3.31 ★ ☆ ☆ ☆ ☆ ★ ☆ ☆ ☆ ☆ ★ ★ ☆ ☆ ☆ -31%-8%$117.9k415.9395--Ontario Operations Associates, LLC (For Profit)$12.1MFiscal year ending 12/2023$4.1MFiscal year ending 12/202333.6%Fiscal year ending 12/2023335564

Rank badges are statewide and care-type specific: each nursing home is ranked against every other NY nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

Financial Assistance for
Nursing Home in New York

Ontario Center is located in Canandaigua, New York State.
Here are the financial assistance programs available to residents in New York State.

Get Financial aid guidance

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled
General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $30,182 individual, higher due to NY Medicaid expansion
NY

Higher asset limit; urban density increases demand.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+
General New York resident, at risk of decline but not nursing home level.
Income Limits ~$2,500/month individual, varies
Asset Limits $15,000 individual
NY

Cost-sharing required above certain income; urban/rural balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Frequently Asked Questions about Ontario Center

Who is the owner of Ontario Center?

Ontario Center is legally operated by Ontario Operations Associates, LLC (For Profit).

What is the occupancy rate at Ontario Center?

Ontario Center's occupancy is 96.4%.

Are pets allowed at Ontario Center?

No, Ontario Center has a no-pet policy.

Does Ontario Center operate as a for-profit or non-profit?

Ontario Center is registered as a for-profit in NY.

What is the overall rating for Ontario Center?

Ontario Center received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

How many beds does Ontario Center have?

Ontario Center has 98 beds.

Has Ontario Center had any citations?

Ontario Center has had 63 reported citations according to records from New York State Department of Health (NYSDOH).

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