1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Ouachita Healthcare and Rehabilitation Center is a 167-bed skilled nursing and rehabilitation facility located at 7950 Millhaven Road in Monroe, Louisiana. Serving residents in Ouachita Parish, the facility is owned by Riverside Nursing Home, LLC, and accepts both Medicare and Medicaid.
Staffing levels at this facility are reported significantly below state benchmarks. RN hours are 8 minutes per resident per day, which is 58% below the Louisiana average. Weekend RN hours are reported at 4 minutes per day, 69% below the state average. Both staffing and quality measures carry 1-star CMS sub-ratings.
Clinical outcomes for long-stay residents show hospitalizations at 36% better than the state average and emergency department visits at 27% better than the Louisiana average. Specific details regarding resident amenities and dining menus are not reported in the available source data, so families should request these details during a tour.
The Louisiana Department of Health, Health Standards Section, oversees the inspection of this facility. Ouachita Healthcare holds a 1-star overall CMS rating and a 3-star health inspection sub-rating. A March 11, 2025, inspection cited 27 deficiencies. Records also include substantiated complaint investigations involving resident-to-resident abuse, pain management, and medication errors. While corrective actions were taken, no fines appear in the available reports. The facility maintains a citations-per-inspection rate of zero.
The community provides 24-hour nursing care and on-site rehabilitation services. Information regarding current occupancy levels and monthly pricing is not publicly listed in current records. Families should confirm current availability and financial policies directly with the facility administration.
Families seeking long-term care with lower-than-average hospitalization rates may find this setting suitable. Families evaluating Ouachita Healthcare and Rehabilitation Center should ask directly about specific corrective measures following past complaints regarding abuse prevention and pain management, and confirm current RN staffing levels before making a placement decision.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 177th out of 199 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 6m per day | ▼ 67% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 8m per day | ▼ 4% State avg: 1h 11m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 2m per day | ▼ 12% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 54m per day | ▼ 11% State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 100% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 4m per day | ▼ 67% State avg: 13m per day · National avg: 28m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 27 | 32 | This facility has 16% fewer total deficiencies than a typical Louisiana nursing home (27 vs. LA avg 32).↓ 16% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 9 | 10.7 | This facility has 16% fewer deficiencies per year than a typical Louisiana nursing home (9 vs. LA avg 10.7).↓ 16% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
1.67
36% better than Louisiana averageLouisiana average: 2.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.01
27% better than Louisiana averageLouisiana average: 2.77
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.1%
10% better than Louisiana averageLouisiana average: 27.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.4%
36% better than Louisiana averageLouisiana average: 14.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
26% better than Louisiana averageLouisiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
32.5%
40% worse than Louisiana averageLouisiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
56.5%
12% better than Louisiana averageLouisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
41% of new residents, usually for short-term rehab.
56% of new residents, often for short stays.
3% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #28 / 203Payroll — State benchmarkedThis home is ranked 28th out of 203 homes in Louisiana for Payroll. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #187 / 203Payroll % — State benchmarkedThis home is ranked 187th out of 203 homes in Louisiana for Payroll %. Shows payroll as a percentage of revenue versus the Louisiana average. Well-run Louisiana facilities typically land around 54–68% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (56% of admissions), and a typical private pay stay runs around 2 - 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
5.4 miles from city center
Estimated distance in miles from Monroe's city center to Ouachita Healthcare and Rehabilitation Center's address, calculated via Google Maps.
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The information below is reported by the Louisiana Department of Health, Health Standards Section.
| Northeast Louisiana Veterans Home | NH MC | Monroe (Lamkin) | 8
Facility
8
LA AVG
113
Rank
#256 / 261 |
23.8%
Facility
23.8%
LA AVG
70.2
Rank
#170 / 177 | -66% | - | - | - | - | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 7
Facility
7
LA AVG
25.7
Rank
#8 / 204 | 2.3
Facility
2.3
LA AVG
3.9
Rank
#12 / 204 | - | 2 | - |
11
Facility
11
LA AVG
37
Rank
#314 / 368 | Marquita Mihaliak | $15.3MFiscal year ending 06/2024
Facility
$15.3MFiscal year ending 06/2024
LA AVG
$9.6M
Rank
#26 / 203 | $9.8MFiscal year ending 06/2024
Facility
$9.8MFiscal year ending 06/2024
LA AVG
$3.9M
Rank
#3 / 203 | 63.6%Fiscal year ending 06/2024
Facility
63.6%Fiscal year ending 06/2024
LA AVG
42%
Rank
#47 / 203 | 195628 | |||
| Avalon Place of Monroe | NH MC | Monroe (Lamkin) | 113
Facility
113
LA AVG
113
Rank
#133 / 261 |
61.9%
Facility
61.9%
LA AVG
70.2
Rank
#127 / 177 | -12% | 3.73
Facility
3.73
LA AVG
4.14
Rank
#127 / 199 | -64% | -10% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 28
Facility
28
LA AVG
25.7
Rank
#134 / 204 | 5.6
Facility
5.6
LA AVG
3.9
Rank
#177 / 204 | - | 70 | A+ |
22
Facility
22
LA AVG
37
Rank
#264 / 368 | Dcz Healthcare Investments, LLC | $7.9MFiscal year ending 12/2023
Facility
$7.9MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#170 / 203 | $3.8MFiscal year ending 12/2023
Facility
$3.8MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#129 / 203 | 48%Fiscal year ending 12/2023
Facility
48%Fiscal year ending 12/2023
LA AVG
42%
Rank
#32 / 203 | 195492 | ||||
| Ouachita Healthcare Rehabilitation Center | NH HOS PC SNF | Monroe (Millhaven) | 167
Facility
167
LA AVG
113
Rank
#27 / 261 |
96.6%
Facility
96.6%
LA AVG
70.2
Rank
#9 / 177 | +38% | 3.13
Facility
3.13
LA AVG
4.14
Rank
#177 / 199 | -55% | -24% | $31.8k
Facility
$31.8k
LA AVG
$107.9k
Rank
#131 / 204 | 23
Facility
23
LA AVG
25.7
Rank
#103 / 204 | 4.6
Facility
4.6
LA AVG
3.9
Rank
#144 / 204 | - | 161 | - |
2
Facility
2
LA AVG
37
Rank
#339 / 368 | - | $19.1MFiscal year ending 12/2023
Facility
$19.1MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#9 / 203 | $6.9MFiscal year ending 12/2023
Facility
$6.9MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#28 / 203 | 36.1%Fiscal year ending 12/2023
Facility
36.1%Fiscal year ending 12/2023
LA AVG
42%
Rank
#187 / 203 | 195531 | ||||
| St. Joseph‘s Assisted Living | NH HOS RC | Monroe (Breard) | 130
Facility
130
LA AVG
113
Rank
#85 / 261 |
63.8%
Facility
63.8%
LA AVG
70.2
Rank
#118 / 177 | -9% | 3.78
Facility
3.78
LA AVG
4.14
Rank
#117 / 199 | +137% | -9% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 55
Facility
55
LA AVG
25.7
Rank
#191 / 204 | 5.5
Facility
5.5
LA AVG
3.9
Rank
#172 / 204 | - | 83 | - |
42
Facility
42
LA AVG
37
Rank
#151 / 368 | Cantex Health Care Centers II LLC | $7.9MFiscal year ending 12/2023
Facility
$7.9MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#47 / 203 | $4.5MFiscal year ending 12/2023
Facility
$4.5MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#110 / 203 | 57.5%Fiscal year ending 12/2023
Facility
57.5%Fiscal year ending 12/2023
LA AVG
42%
Rank
#176 / 203 | 195359 |
Ouachita Healthcare and Rehabilitation Center is located in MONROE, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Ouachita Healthcare and Rehabilitation Center is legally operated by Riverside Nursing Home, LLC.
Ouachita Healthcare and Rehabilitation Center has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.
Ouachita Healthcare and Rehabilitation Center's occupancy is 95.1%.
No, Ouachita Healthcare and Rehabilitation Center has a no-pet policy.
Ouachita Healthcare and Rehabilitation Center is registered as a for-profit in LA.
Ouachita Healthcare and Rehabilitation Center received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Ouachita Healthcare and Rehabilitation Center has 167 beds.
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