Show Inspection Reports
Total health inspections
19
California average 12.5
Last Health inspection on Sep 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Palazzo Post Acute
Nursing Home in Los Angeles
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Palazzo Post Acute
Nursing Home in Los Angeles
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Palazzo Post Acute is a top-rated community in Los Angeles, CA, offering nursing care and rehabilitation. Residents can ease their worries with a compassionate and well-trained team helping with their healthcare needs. The community also accepts Medicare and Medicaid to ease financial burdens.
To enhance residents’ living experiences, a jam-packed calendar of engaging activities and enriching programs is conducted that highlight their interests and capabilities. Pain management, diabetic care, and wound care are also provided to meet residents’ healthcare needs. The community also provides physical, occupational therapy, and medical equipment for residents’ convenience. Residents are guaranteed the finest retirement experience amidst the community’s nurturing and inviting environment.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 87th out of 294 homes in California.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 87th out of 294 homes in California.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 28m per day
vs California avg
+2%
Standout metric
Nurse Aide is +6% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 19m per day | ▼ 51% State avg: 39m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 49m per day | ▲ 6% State avg: 2h 39m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 55m per day | ▼ 4% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 60% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 16m per day | ▼ 47% State avg: 30m per day · National avg: 29m per day |
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
99
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
91.6%
Avg. Length of Stay
113 days
Occupancy rate
91.6%
Avg. Length of Stay
113 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
12% of new residents, usually for short-term rehab.
Typical stay
3 - 4 months
Private pay
84% of new residents, often for short stays.
Typical stay
10 days
Medicaid
5% of new residents, often for long-term daily care.
Typical stay
5 years
Finances and operations
Privately-owned community
Home revenue
$18.3M
Profit
$209.3K
Privately-owned community
Home revenue
$18.3M
Profit
$209.3K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.6M
Walk Score: 91 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
CMS Certification Number56456
Rehabilitation Services
Specific ProgramsHome, About, Services, Careers, Contact
What does this home offer?
Building Type: Single-story
Social and Recreational Activities
On-site Medical Care and Health Services
Types of Care at Palazzo Post Acute
Nursing Home
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
20 visits
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
California average: 16 visits
Breakdown by visit type
14 total complaint visits
0 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Latest inspection
Date
December 16, 2025
Other49 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Health Inspection History
Inspections
Total health citations
47
California average 50.2
Citations per inspection
2.47
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 47 citations resulted from standard inspections; and 17 of 47 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
1
1
In line with California averageCalifornia average: 1
0 critical citations
1 serious citation
46 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 16, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 16, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 16, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 16, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jun 17, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jun 17, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 05, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 05, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Los Angeles The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Guardian Rehabilitation Hospital |
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Los Angeles (Central La) | 93 | 89.8% | +6% | 4.01 | +9% | -5% | 1 | 47 | 3.1 | 1 | 85 | - | 91 | Delgado, Glennie | $13.2M | $7.3M | 54.9% | 56008 | ||||
| Lotus Care Center |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Los Angeles (South Los Angeles) | 40 | 89.7% | +6% | 4.48 | -49% | +6% | 1 | 25 | 3.6 | 1 | 34 | A+ | 75 | Sb 2020 Protective Trust | $5.8M | $2.4M | 41.6% | 555040 | ||||
| Grand Park Convalescent Hospital |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Los Angeles (Westlake) | 151 | 87.3% | +3% | - | - | - | 0 | 36 | 4.0 | 0 | 143 | A+ | 97 | Kohn, Barry | $32.4M | $9.1M | 28.2% | 56244 | ||||
| Palazzo Post Acute |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Los Angeles (East Hollywood) | 99 | 91.6% | +8% | 4.46 | -42% | +6% | 1 | 47 | 2.5 | 1 | 94 | A+ | 91 | Serrano Licensee 1 Llc | $17.6M | $7.3M | 41.6% | 56456 | ||||
| Kei-Ai Los Angeles Healthcare Center |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Los Angeles (Lincoln Heights) | 300 | 83.3% | -2% | 4.55 | -46% | +8% | 3 | 145 | 3.0 | 11 | 289 | - | 71 | Alal Llc | $34.6M | $21.5M | 62% | 555438 |
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5.0 miles from city center
Estimated distance in miles from Los Angeles's city center to Palazzo Post Acute's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
140
Employees
138
Contractors
2
Staff to resident ratio
1.52:1
1521639% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
66
Average shift
7.4 hours
0% compared with California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
44,584
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
62
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.1%
66 contractor hours this quarter
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 62 | 0 | 62 | 22,636 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 28 | 0 | 28 | 9,816 | 91 | 100% | 7.6 |
| Other Dietary Services Staff | 9 | 0 | 9 | 2,307 | 91 | 100% | 7.4 |
| Registered Nurse | 7 | 0 | 7 | 2,107 | 91 | 100% | 7.7 |
| Speech Language Pathologist | 5 | 0 | 5 | 1,381 | 73 | 80% | 7.3 |
| Qualified Activities Professional | 2 | 0 | 2 | 826 | 85 | 93% | 9.6 |
| Nurse Aide in Training | 2 | 0 | 2 | 686 | 71 | 78% | 7.7 |
| Respiratory Therapist | 5 | 0 | 5 | 614 | 66 | 73% | 4.9 |
| RN Director of Nursing | 2 | 0 | 2 | 552 | 59 | 65% | 8 |
| Physical Therapy Assistant | 2 | 0 | 2 | 536 | 65 | 71% | 8.2 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 490 | 62 | 68% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 329 | 62 | 68% | 4.8 |
| Qualified Social Worker | 1 | 0 | 1 | 125 | 38 | 42% | 3.3 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 124 | 13 | 14% | 7.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 36 | 3 | 3% | 12 |
| Medical Director | 0 | 1 | 1 | 30 | 22 | 24% | 1.4 |
62 Certified Nursing Assistant
% of Days
100%
28 Licensed Practical Nurse
% of Days
100%
9 Other Dietary Services Staff
% of Days
100%
7 Registered Nurse
% of Days
100%
5 Speech Language Pathologist
% of Days
80%
2 Qualified Activities Professional
% of Days
93%
2 Nurse Aide in Training
% of Days
78%
5 Respiratory Therapist
% of Days
73%
2 RN Director of Nursing
% of Days
65%
2 Physical Therapy Assistant
% of Days
71%
1 Administrator
% of Days
70%
1 Occupational Therapy Aide
% of Days
70%
1 Mental Health Service Worker
% of Days
70%
1 Dental Services Staff
% of Days
68%
1 Nurse Practitioner
% of Days
63%
4 Respiratory Therapy Technician
% of Days
68%
1 Qualified Social Worker
% of Days
42%
4 Clinical Nurse Specialist
% of Days
14%
1 Occupational Therapy Assistant
% of Days
3%
1 Medical Director
% of Days
24%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
92
Medicare
7
7.6% of residents
Medicaid
64
69.6% of residents
Private pay or other
21
22.8% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.4
In line with California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.1
In line with California averageCalifornia average: 11.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
10.7%
Percent of long-stay residents whose need for help with daily activities has increased
10.7%
In line with California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.3%
Percent of long-stay residents whose ability to move independently worsened
11.3%
5% better than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
11.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
11.3%
In line with California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.7%
Percent of long-stay residents experiencing one or more falls with major injury
0.7%
61% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.4%
Percent of long-stay high risk residents with pressure ulcers
5.4%
9% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.7%
Percent of long-stay residents with a urinary tract infection
0.7%
47% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.7%
Percent of long-stay residents who lose too much weight
3.7%
11% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.4%
Percent of long-stay residents who have depressive symptoms
0.4%
94% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.6%
Percent of long-stay residents who received an antipsychotic medication
5.6%
44% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.74
Number of hospitalizations per 1,000 long-stay resident days.
2.74
22% worse than California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.79
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.79
50% better than California averageCalifornia average: 1.59
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
6% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
Percent of short-stay residents who newly received an antipsychotic medication
1.3%
9% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than California averageCalifornia average: 93.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.6%
33% better than California averageCalifornia average: 23.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
2.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
2.2%
80% better than California averageCalifornia average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than California averageCalifornia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
72.2%
Percentage of residents at or above expected ability to care for themselves at discharge.
72.2%
35% better than California averageCalifornia average: 53.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Palazzo Post Acute based on CMS SNF Cost Reports.
Occupancy Rate
91.6%
↑ 5.8pp vs 2022
Net Income
$209.3K
↓ ~$261.4K vs 2022
Total Payroll
$8.5M
↑ ~$664.7K vs 2022
Profit Margin
1.2%
↓ 2.4pp vs 2022
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