Total health inspections
5
Massachusetts average 4.5
Last Health inspection on Oct 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Nursing Home in Lowell
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Palm Center
Nursing Home in Lowell
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Palm Center
Palm Center is a nursing home ideal for residents who seek to relax and recover. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. The nursing home cultivates the holistic needs of its residents in a home-like setting.
The services are multidisciplinary for both skilled nursing and rehabilitation– focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement; colostomy care, dementia care, pain management, wound care; and medical professionals are on-call– medical directors, nurse practitioners, and physicians.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
119
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
81.2%
Residents per day (avg)
102
Occupancy rate
81.2%
Residents per day (avg)
102
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
37% of new residents, usually for short-term rehab.
Typical stay
23 days
Private pay
62% of new residents, often for short stays.
Typical stay
21 days
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
15 - 16 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$17.6M
Operating loss
-$324.1K
Privately-owned community
Operated by a business corporation.
Home revenue
$17,649,316.00
Operating loss
$-324,081.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$18.0M
Types of Care at Palm Center
Respite Care
Nursing Home
Hospice Care
Health Inspection History
Inspections
Total health citations
21
Massachusetts average 32.7
Citations per inspection
4.2
Massachusetts average 7.24
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 21 citations resulted from standard inspections; and 2 of 21 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Massachusetts averageMassachusetts average: 0.3
Serious Health citations
1
1
33% better than Massachusetts averageMassachusetts average: 1.5
0 critical citations
1 serious citation
19 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 18, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 18, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 18, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 18, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 18, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 18, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 18, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 18, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Lowell The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
Filter by care type
Palm Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Chelmsford (North Chelmsford)
119
81.2%
-1%
4.27
+9%
1
21
4.2
1
102
78
Sirakov, Dimitre
$17.3M
$6.0M
34.9%
225508
-
CareOne at Lowell
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Lowell (Centralville)
160
95.1%
+16%
5.04
+28%
1
27
6.8
1
155
77
Thci Of Massachusetts, Llc
$32.8M
$12.7M
38.8%
225224
-
Belvidere Healthcare Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Lowell (Belvidere)
111
62.1%
-24%
3.51
-11%
4
49
12.3
3
81
74
Tessier-Efstathiou, Diane
$11.2M
$4.9M
44.1%
225489
-
RegalCare at Lowell
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Lowell (Highlands)
90
70.7%
-14%
3.53
-10%
2
44
8.8
3
55
69
-
$6.8M
$3.5M
52.2%
225511
Studio / 1 Bed / 2 Bed
Places of interest near Palm Center
3.1 miles from city center — 10.46 miles to nearest hospital (St. Joseph Hospital)
40 Parkhurst Rd, Chelmsford, MA 01824
Calculate Travel Distance to Palm Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
264
Employees
231
Contractors
33
Staff to resident ratio
2.59:1
52% better than Massachusetts averageMassachusetts average ratio: 1.70:1
Avg staff/day
63
Average shift
8 hours
0% compared with Massachusetts averageMassachusetts average: 7.9 hours
Total staff hours (quarter)
45,869
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
27
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
56
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
101
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
4.7%
2,163 contractor hours this quarter
Registered Nurse: 9
Respiratory Therapy Technician: 5
Physical Therapy Assistant: 3
Speech Language Pathologist: 3
Occupational Therapy Aide: 3
Physical Therapy Aide: 2
Dental Services Staff: 2
Mental Health Service Worker: 2
Licensed Practical Nurse: 1
Medical Director: 1
Qualified Social Worker: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 101 | 0 | 101 | 20,233 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 55 | 1 | 56 | 10,421 | 91 | 100% | 8.6 |
| Registered Nurse | 18 | 9 | 27 | 3,681 | 91 | 100% | 9 |
| Dental Services Staff | 11 | 2 | 13 | 2,012 | 72 | 79% | 7.9 |
| Other Dietary Services Staff | 8 | 0 | 8 | 1,452 | 90 | 99% | 7.2 |
| Speech Language Pathologist | 3 | 3 | 6 | 1,088 | 73 | 80% | 7.9 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,017 | 66 | 73% | 8.3 |
| Physical Therapy Aide | 2 | 2 | 4 | 941 | 85 | 93% | 8 |
| Occupational Therapist | 4 | 0 | 4 | 925 | 52 | 57% | 7.6 |
| RN Director of Nursing | 5 | 0 | 5 | 898 | 64 | 70% | 8.7 |
| Administrator | 3 | 0 | 3 | 770 | 65 | 71% | 7.8 |
| Physical Therapy Assistant | 3 | 3 | 6 | 701 | 82 | 90% | 4.8 |
| Nurse Practitioner | 2 | 0 | 2 | 504 | 64 | 70% | 7.9 |
| Dietitian | 2 | 0 | 2 | 368 | 26 | 29% | 8 |
| Respiratory Therapy Technician | 4 | 5 | 9 | 218 | 68 | 75% | 2.5 |
| Occupational Therapy Aide | 0 | 3 | 3 | 185 | 23 | 25% | 7.1 |
| Nurse Aide in Training | 1 | 0 | 1 | 155 | 20 | 22% | 7.8 |
| Mental Health Service Worker | 2 | 2 | 4 | 141 | 23 | 25% | 5.9 |
| Medical Director | 0 | 1 | 1 | 91 | 15 | 16% | 6.1 |
| Qualified Social Worker | 1 | 1 | 2 | 41 | 17 | 19% | 2.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 28 | 4 | 4% | 7 |
101 Certified Nursing Assistant
% of Days
100%
56 Licensed Practical Nurse
% of Days
100%
27 Registered Nurse
% of Days
100%
13 Dental Services Staff
% of Days
79%
8 Other Dietary Services Staff
% of Days
99%
6 Speech Language Pathologist
% of Days
80%
6 Clinical Nurse Specialist
% of Days
73%
4 Physical Therapy Aide
% of Days
93%
4 Occupational Therapist
% of Days
57%
5 RN Director of Nursing
% of Days
70%
3 Administrator
% of Days
71%
6 Physical Therapy Assistant
% of Days
90%
2 Nurse Practitioner
% of Days
70%
2 Dietitian
% of Days
29%
9 Respiratory Therapy Technician
% of Days
75%
3 Occupational Therapy Aide
% of Days
25%
1 Nurse Aide in Training
% of Days
22%
4 Mental Health Service Worker
% of Days
25%
1 Medical Director
% of Days
16%
2 Qualified Social Worker
% of Days
19%
1 Occupational Therapy Assistant
% of Days
4%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
102 residents
Residents by payment source
Medicare
12 residents (11.8%)
Medicaid
42 residents (41.2%)
Private pay or other
48 residents (47.1%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.2
29% worse than Massachusetts averageMassachusetts average: 10.2
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.1
26% worse than Massachusetts averageMassachusetts average: 20.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
27.3%
Percent of long-stay residents whose need for help with daily activities has increased
27.3%
46% worse than Massachusetts averageMassachusetts average: 18.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
19.7%
Percent of long-stay residents whose ability to move independently worsened
19.7%
In line with Massachusetts averageMassachusetts average: 19.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.4%
28% worse than Massachusetts averageMassachusetts average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
6.2%
Percent of long-stay residents experiencing one or more falls with major injury
6.2%
72% worse than Massachusetts averageMassachusetts average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.3%
Percent of long-stay high risk residents with pressure ulcers
5.3%
13% worse than Massachusetts averageMassachusetts average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.6%
Percent of long-stay residents with a urinary tract infection
0.6%
71% better than Massachusetts averageMassachusetts average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.5%
Percent of long-stay residents who lose too much weight
7.5%
45% worse than Massachusetts averageMassachusetts average: 5.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.7%
Percent of long-stay residents who have depressive symptoms
0.7%
94% better than Massachusetts averageMassachusetts average: 10.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
17.2%
Percent of long-stay residents who received an antipsychotic medication
17.2%
15% better than Massachusetts averageMassachusetts average: 20.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
8% better than Massachusetts averageMassachusetts average: 91.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.3%
7% worse than Massachusetts averageMassachusetts average: 94.8%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
25% better than Massachusetts averageMassachusetts average: 76.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
55% worse than Massachusetts averageMassachusetts average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
71.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
71.0%
9% worse than Massachusetts averageMassachusetts average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$9K
88% lower than Massachusetts averageMassachusetts average: $72K
Number of fines
1
42% fewer fines than Massachusetts averageMassachusetts average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Massachusetts averageMassachusetts average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$9K
Massachusetts average
$72K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 12, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 12, 2023
$9K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Palm Center based on CMS SNF Cost Reports.
Occupancy Rate
81.2%
↓ 14.4pp vs 2022
Net Income
-$324,081
↑ ~$749K vs 2022
Total Payroll
$8,573,473
↓ ~$2.0M vs 2022
Profit Margin
-1.9%
↑ 3.0pp vs 2022
Loading trend charts...
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