Paramount Senior Living at Polaris is an exceptional home located in Westerville, Ohio that offers a unique combination of assisted living with memory care. Seniors can rely on personalized assistance with daily activities while also benefiting from specialized support for memory-related needs. Memory care support groups are also available, providing a supportive environment where residents can share experiences, engage in meaningful conversations, and find comfort in the company of others who understand their journey.
The committed staff at Paramount Senior Living at Polaris strives to provide the highest quality of care, ensuring that each resident receives the support they need to live a fulfilling and enriching life. From assistance with daily tasks to specialized memory care programs, they prioritize meeting the unique needs of every individual. In addition to the memory care services, Paramount Senior Living at Polaris offers a range of amenities and activities designed to enhance the overall well-being of the residents. From elegant dining options to beautiful outdoor spaces, there are plenty of opportunities for relaxation, socialization, and enjoyment.
A mid-sized community that may balance personal attention with shared amenities and social activities.
115Medium-capacity home · Offers a balance of services and community atmosphere.
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #130 / 231Walk Score — State benchmarked This nursing home is ranked 130th out of 231 nursing homes we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Ohio that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.The below pricing was updated on
Paramount Senior Living at Polaris is administered by Hannah Wantz.
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 15 | 2.0 | This facility has 650% more total citations than a typical Ohio nursing home (15 vs. OH avg 2).↑ 650% worse |
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Based on 25 completed resident interviews out of 80 eligible residents, collected August 2025 through January 2026. Ohio has not yet published statewide averages for this survey.
Ohio average: 86 / 100
Based on 29 completed resident interviews out of 83 eligible residents, collected November 2022 through May 2023.
Ohio average: 89 / 100
Ohio average: 95 / 100
Ohio average: 82 / 100
Ohio average: 86 / 100
Ohio average: 89 / 100
Ohio average: 80 / 100
Ohio average: 81 / 100
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Did (Do) the therapists help you set goals?
This facility94/100
Can you decide how to spend your day?
This facility92/100
Did (Does) the therapy help you meet your goals?
This facility77/100
Did (Do) you know who to speak to about your therapy progress?
This facility77/100
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility69/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Is it very clean here?
This facility100/100
Do you feel safe here?
This facility100/100
Are you able to get around your room or apartment easily, with or without assistance?
This facility92/100
With or without assistance, can you enjoy the outdoors if you want to, weather permitting?
This facility91/100
Do you feel you have enough privacy?
This facility91/100
Are your personal items safe here?
This facility86/100
With or without assistance, can you get to different places in the building?
This facility84/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Did you feel warmly welcomed as a new resident?
This facility74/100
Do you remember what it was like when you first came to stay at this care facility?
This facility73/100
Were you given enough information to learn how things work here?
This facility63/100
Did you receive a thorough orientation to this facility?
This facility42/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Are your concerns taken care of in a timely way?
This facility95/100
Overall, are you satisfied with the care you receive here?
This facility87/100
Do the people who work here seem happy to work here?
This facility85/100
Are you as involved in decisions about your care as you want to be?
This facility82/100
Do the people who work here help you with technology, if needed?
This facility80/100
Would you highly recommend this facility to someone who needs this type of care?
This facility79/100
Do you feel comfortable speaking up about things you don't like here?
This facility78/100
Do you enjoy spending time with anyone who lives here?
This facility70/100
Do the people who work here go above and beyond to give you a good life?
This facility62/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility43/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you have opportunities to maintain your health and wellness, if you want?
This facility88/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility86/100
Do the people who work here do everything they can to protect you from getting sick?
This facility81/100
Do the people who work here check on you often enough to see if you need anything?
This facility81/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility74/100
Do the people who work here do things the way you want them done?
This facility69/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility67/100
Do the people who work here ever get angry at you? *
This facility67/100
Do the same people take care of you most of the time?
This facility67/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility64/100
Do the people who care for you explain your care and services to you?
This facility50/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you feel included in life here?
This facility84/100
Are you able to do the activities offered here, if you want?
This facility80/100
Do you usually enjoy how you spend your time?
This facility77/100
Do you like the activities here?
This facility76/100
Do you spend too much time waiting for things to begin? *
This facility76/100
Do you have something to look forward to most days?
This facility73/100
Do you have enough opportunities to go on outings and special events?
This facility61/100
Do you feel as connected to the outside community as you want to be?
This facility58/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility58/100
Are there enjoyable things to do on the weekends, if you want?
This facility46/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
* Score shows the percentage of residents answering "No".
Based on the Ohio Long-Term Care Facility Resident Satisfaction Survey 2025-2026
Do you get enough to eat here?
This facility100/100
Do you get enough fresh fruits and vegetables here?
This facility86/100
Can you ask for different food to be added to the menu?
This facility84/100
Does the menu change often enough?
This facility80/100
Do you like the food here?
This facility77/100
Do you look forward to mealtimes?
This facility76/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility52/100
Ohio average46/100
Did (Do) you know who to speak to about your therapy progress?
This facility80/100
Ohio average85/100
Did (Do) the therapists help you set goals?
This facility86/100
Ohio average89/100
Did (Does) the therapy help you meet your goals?
This facility93/100
Ohio average88/100
Can you decide how to spend your day?
This facility97/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Is it easy for you to get around in your room (or apartment)?
This facility79/100
Ohio average96/100
Can you enjoy the outdoors if you want to?
This facility85/100
Ohio average91/100
Can you find a place to be alone if you want to be alone?
This facility93/100
Ohio average96/100
Are your personal items safe here?
This facility96/100
Ohio average92/100
Are you able to get around the building if you want to?
This facility96/100
Ohio average95/100
Is it very clean here?
This facility97/100
Ohio average96/100
Do you feel you have enough privacy?
This facility97/100
Ohio average95/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to PARAMOUNT SENIOR LIVING AT POLARIS?
This facility39/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility52/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility95/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you encouraged to speak up about things you don’t like here?
This facility68/100
Ohio average81/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility73/100
Ohio average78/100
Are your concerns taken care of in a timely way?
This facility75/100
Ohio average86/100
Are you as involved in decisions about your care as you want to be?
This facility76/100
Ohio average85/100
Are you friends with anyone who lives here?
This facility76/100
Ohio average81/100
Do the people who work here seem happy to work here?
This facility78/100
Ohio average92/100
Do the people who work here go above and beyond to give you a good life?
This facility81/100
Ohio average87/100
Do the people who work here help you with technology, if needed?
This facility88/100
Ohio average89/100
Overall, are you satisfied with the care you receive here?
This facility89/100
Ohio average94/100
Would you highly recommend PARAMOUNT SENIOR LIVING AT POLARIS to someone who needs this type of care?
This facility92/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here check on you often enough to see if you need anything?
This facility57/100
Ohio average81/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility59/100
Ohio average85/100
Do the people who care for you explain your care and services to you?
This facility73/100
Ohio average85/100
Do the people who work here do things the way you want them done?
This facility75/100
Ohio average88/100
Do the people who work here ever get angry at you?
This facility79/100
Ohio average88/100
Do the same people take care of you most of the time?
This facility79/100
Ohio average84/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility81/100
Ohio average92/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility81/100
Ohio average90/100
Do the people who work here do everything they can to protect you from getting sick?
This facility90/100
Ohio average94/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility90/100
Ohio average95/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility92/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are there enjoyable things to do on the weekends, if you want?
This facility43/100
Ohio average63/100
Are you as connected to the community as you want to be?
This facility72/100
Ohio average71/100
Do you have enough opportunities to go on outings and special events?
This facility73/100
Ohio average73/100
Do you have something to look forward to most days?
This facility76/100
Ohio average77/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility78/100
Ohio average83/100
Do you like the activities here?
This facility81/100
Ohio average83/100
Are you able to do the activities offered here, if you want?
This facility83/100
Ohio average93/100
Do you usually enjoy how you spend your time?
This facility86/100
Ohio average87/100
Do you feel included in life here?
This facility93/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility43/100
Ohio average68/100
Do you get enough fresh food options here?
This facility62/100
Ohio average81/100
Do you look forward to mealtimes?
This facility67/100
Ohio average80/100
Do you like the food here?
This facility69/100
Ohio average81/100
Does the menu change often enough?
This facility70/100
Ohio average77/100
Do you get enough to eat here?
This facility97/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
1.8 miles from city center
Estimated distance in miles from Westerville's city center to Paramount Senior Living at Polaris's address, calculated via Google Maps.
— 2.27 miles to nearest hospital (Mount Carmel St. Ann's)
Add your location
Info below is compiled from CMS reports & the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Ohio average is: 54.7% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Landings of Westerville | NH SNF | W. Westerville | 120
Facility
120
OH AVG
82
Rank
#35 / 183 |
94.0%
Facility
94.0%
OH AVG
85%
Rank
#46 / 152 | +11% | 2.88
Facility
2.88
OH AVG
3.48
Rank
#141 / 170 | +16% | -17% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 172 | 7
Facility
7
OH AVG
31.2
Rank
#10 / 172 | 2.3
Facility
2.3
OH AVG
4.8
Rank
#13 / 172 | 1 | 113 | - |
28
Facility
28
OH AVG
42
Rank
#157 / 231 | Josie Woosley | $23.2MFiscal year ending 12/2024
Facility
$23.2MFiscal year ending 12/2024
OH AVG
$10.4M
Rank
#4 / 170 | $9.9MFiscal year ending 12/2024
Facility
$9.9MFiscal year ending 12/2024
OH AVG
$5.5M
Rank
#10 / 170 | 42.6%Fiscal year ending 12/2024
Facility
42.6%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#159 / 170 | 366494 | ||||
| Forest Hills Center | NH MC PC SNF | Columbus | 75
Facility
75
OH AVG
82
Rank
#97 / 183 |
96.0%
Facility
96.0%
OH AVG
85%
Rank
#66 / 152 | +13% | 2.92
Facility
2.92
OH AVG
3.48
Rank
#116 / 170 | +17% | -16% | $0
Facility
$0
OH AVG
$81.1k
Rank
#1 / 172 | 54
Facility
54
OH AVG
31.2
Rank
#152 / 172 | 5.4
Facility
5.4
OH AVG
4.8
Rank
#129 / 172 | - | 72 | - |
45
Facility
45
OH AVG
42
Rank
#109 / 231 | - | $8.0M*Fiscal year ending 12/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $3.6M*Fiscal year ending 12/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 44.5%*Fiscal year ending 12/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 365980 | ||||
| Columbus Colony For Elderly Care | NH AL | Westerville | 99
Facility
99
OH AVG
82
Rank
#48 / 183 |
87.5%
Facility
87.5%
OH AVG
85%
Rank
#85 / 152 | +3% | 2.94
Facility
2.94
OH AVG
3.48
Rank
#141 / 170 | +57% | -16% | $169.6k
Facility
$169.6k
OH AVG
$81.1k
Rank
#168 / 172 | 48
Facility
48
OH AVG
31.2
Rank
#147 / 172 | 6.9
Facility
6.9
OH AVG
4.8
Rank
#151 / 172 | 5 | 87 | - |
46
Facility
46
OH AVG
42
Rank
#100 / 231 | Ohio School For The Deaf Alumni Association | $7.3MFiscal year ending 12/2024
Facility
$7.3MFiscal year ending 12/2024
OH AVG
$10.4M
Rank
#120 / 170 | $5.0MFiscal year ending 12/2024
Facility
$5.0MFiscal year ending 12/2024
OH AVG
$5.5M
Rank
#94 / 170 | 69.2%Fiscal year ending 12/2024
Facility
69.2%Fiscal year ending 12/2024
OH AVG
54.7%
Rank
#13 / 170 | 365421 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other OH nursing home we track that reports that metric, not just the 3 on this page. See how we rank facilities
Paramount Senior Living at Polaris is located in Westerville, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Lori Pensis is the Director of Nursing at Paramount Senior Living at Polaris.
Paramount Senior Living at Polaris has a walk score of 38. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
No, Paramount Senior Living at Polaris has a no-pet policy.
The team at Paramount Senior Living at Polaris can be reached at hwantz@paramountsl.net.
Hannah Wantz is the administrator of Paramount Senior Living at Polaris.
Paramount Senior Living at Polaris has 115 beds.
Pricing at Paramount Senior Living at Polaris starts at $2,000 per month, with rates varying by floorplan and additional care needs.
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