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Higher than the North Carolina average: 76.4%In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 31 | 46 | This facility has 33% fewer total deficiencies than a typical North Carolina nursing home (31 vs. NC avg 46).↓ 33% better |
|
Deficiencies per year
Average deficiencies per year since 2014.
| 2.6 | 3.8 | This facility has 32% fewer deficiencies per year than a typical North Carolina nursing home (2.6 vs. NC avg 3.8).↓ 32% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.7 | 2.2 | This facility has 23% fewer deficiencies per inspection than a typical North Carolina nursing home (1.7 vs. NC avg 2.2).↓ 23% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 18 | 21 | This facility has 14% fewer total inspections than a typical North Carolina nursing home (18 vs. NC avg 21).↓ 14% better |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 12 | 19 | This facility has 37% fewer inspections with deficiencies than a typical North Carolina nursing home (12 vs. NC avg 19).↓ 37% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 67% | 90% | This facility has 23 percentage points lower inspection deficiency rate than a typical North Carolina nursing home (67% vs. NC avg 90%).↓ 23% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on October 2, 2025 identified deficiencies related to unclean furniture in the special care unit, treatment of residents without dignity including inappropriate COVID-19 isolation, and medication administration errors. Earlier inspections showed ongoing issues with medication administration, staff qualifications, and safety concerns, including supervision failures and fire safety system noncompliance. Complaint investigations included substantiated findings of disrespectful treatment, improper isolation practices, and medication errors, but no fines or enforcement actions were listed in the available reports. Prior reports also noted construction and maintenance deficiencies affecting safety and cleanliness. The inspection history reflects persistent challenges with medication management and resident care, with some issues continuing over multiple years.
0.0 miles from city center
Estimated distance in miles from West End's city center to Seven Lakes Assisted Living's address, calculated via Google Maps.
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Seven Lakes Assisted Living is located in West End, North Carolina.
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The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Carol Woods |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Chapel Hill (Carol Woods) | 119 | 76.7% | 0% | 5.94 | +239% | +49% | $0 | 7 | 3.5 | - | 23 | A+ | 13 | The Chapel Hill Residential Retirement Center, Inc. | $46.7M | $18.0M | 38.5% | 345199 | ||||
| Brookdale Carriage Club Providence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Olde Providence North) | 77 | - | - | 8.12 | +78% | +104% | $0 | 11 | 3.7 | - | 8 | A+ | 12 | Bkd Fm Holding Company LLC | $7.1M | $8.1M | 114.8% | 345482 | ||||
| Pineville Rehabilitation & Living Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Pineville (Lakeview Drive) | 106 | - | - | 3.96 | +39% | 0% | $116.0k | 45 | 9.0 | 3 | 84 | A+ | 25 | Ncnh Holdings LLC | $12.1M | $5.7M | 47% | 345415 | ||||
| Walnut Ridge |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Walnut Cove (Windmill Street) | 63 | 100.0% | +31% | 3.12 | -50% | -22% | $40.1k | 23 | 4.6 | 3 | 63 | A+ | 50 | Nita Davis | $12.9M | $3.9M | 29.9% | 345089 |
Seven Lakes Assisted Living has a walk score of 21. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to NC state health department records, Seven Lakes Assisted Living's license number is HAL-063-023.
Seven Lakes Assisted Living's occupancy is 83%.
Seven Lakes Assisted Living received a 2-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Seven Lakes Assisted Living has 60 beds.
Yes — there are 3 photos of Seven Lakes Assisted Living in the photo gallery on this page.
Seven Lakes Assisted Living is located at 292 McDougall Drive West End, NC 27376.
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