Southridge Village Retirement Center

Overview of Southridge Village Retirement Center

Southridge Village Retirement Center is an 89-bed skilled nursing, rehabilitation, and long-term care facility administered by Janet Loftis at 401 Southridge Parkway in Heber Springs, Cleburne County, Arkansas. At 78.8 percent occupancy, above Arkansas’s 71.3 percent average, the facility is in consistent demand for its market area. Privately owned and operated by business corporation Eagle Health Systems Inc., the facility holds CMS Certification and accepts Medicare, Medicaid, and private pay. Private pay accounts for 51 percent of admissions with typical stays around three months, Medicare for 43 percent with stays of one to two months, and Medicaid for 6 percent with long-term stays averaging five to six years.

The inspection record is the facility’s clearest strength. Across 4 inspections over a five-year window including 2 complaint-triggered surveys, the facility accumulated just 12 citations against a 21.8 state average, at 3.0 citations per inspection versus the 5.32 Arkansas average. Critically, not a single citation reached serious or critical severity: all 12 were moderate and have been corrected with no immediate jeopardy findings, fines, or enforcement actions on record. The leading deficiency category is Quality of Life & Care (5 deficiencies, 42 percent), with the most recent survey in July 2024 citing Quality of Care, Care Planning (twice), and a Nutrition citation from May 2023, a contained, low-severity pattern reflecting ongoing operational attention rather than systemic failures. CMS rates Southridge Village 4 stars overall, with strong performance on health inspections (+38.9 percent above the Arkansas average) and quality measures (+8.1 percent above average), confirming the 4-star designation. Staffing is the one dimension running modestly below par: total adjusted nursing hours are 4 hours 21 minutes per resident per day, 9 percent below the Arkansas average of 4 hours 45 minutes, and the staffing sub-rating is 7.7 percent below average. Weekend nursing coverage of 2 hours 58 minutes per day warrants note, falling below typical benchmarks. The Q2 2025 payroll data shows 126 total staff (113 employees, 13 contractors) with a very low contractor share of just 4 percent, indicating a stable, predominantly permanent workforce. The team includes 52 CNAs, 16 LPNs, 8 RNs, 8 medication aides, 9 clinical nurse specialists, a nurse practitioner, a dietitian, and a mental health service worker. It’s an unusually broad clinical profile for a community of this size. The staff-to-resident ratio of 1.34:1 is 17 percent below the Arkansas average, a figure families should raise when touring.

The therapy and rehabilitation program is fully in-house, with physical, occupational, and speech therapy supported by a certified dietary manager. The outdoor courtyard with gazebo and specialized outdoor therapy equipment are differentiators for a rural Arkansas SNF, supporting both rehabilitation and quality of life programming. Dining draws on Southern culinary tradition: fried okra, biscuits with gravy alongside pasta, chicken, and fresh greens are prepared by dedicated cooks under a certified dietary manager. A daily activities calendar serves both short-term and long-term residents. Revenue is $13.6 million with a $2.2 million profit, though the payroll-to-revenue ratio of 36.6 percent is notably low and may reflect the below-average staffing hours.

Southridge Village Retirement Center suits residents in the Heber Springs and Cleburne County area seeking a 4-star rated facility with an exceptionally clean inspection record, a stable employed workforce, and a full in-house therapy program. Short-stay rehabilitation and long-term care residents are equally well-served by its mix-oriented model. Families evaluating staffing should ask about nurse-to-resident ratios and weekend coverage specifics during their visit.

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