2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Serving the neighborhoods of New Orleans, LA since 1889, St. Margaret’s Family of Care is a premiere provider that offers an array of services, from independent living to skilled nursing care. St. Margaret’s Family of Care has three communities, each with its own excellent care team, residential-like accommodations, and thoughtful amenities. Their St. Luke’s campus offers comprehensive short-term rehabilitation and long-term residences for those looking to improve their functionality and mobility in a household-like setting.
Residents seeking skilled nursing services that cater to their medical, social, and emotional needs while benefitting from various therapy services will thrive on their St. Margaret’s campus. Meanwhile, those looking for long-term care and short-term care following an illness or hospitalization would fare well in their St. Margaret’s at Mercy location. From 24/7 care to balanced menus and enriching experiences, St. Margaret’s Family of Care has it all for you.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 65th out of 199 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 15m per day | ▼ 21% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 23m per day | ▲ 16% State avg: 1h 11m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 26m per day | ▲ 4% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 41m per day | ▲ 13% State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 9m per day | ▲ 198% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 20m per day | ▲ 50% State avg: 13m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 50 | 32 | This facility has 56% more total deficiencies than a typical Louisiana nursing home (50 vs. LA avg 32).↑ 56% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 16.7 | 10.7 | This facility has 56% more deficiencies per year than a typical Louisiana nursing home (16.7 vs. LA avg 10.7).↑ 56% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Louisiana average 6.5
Last Health inspection on Aug 2025
Louisiana average 25.7
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 38 citations resulted from standard inspections; 11 of 38 resulted from complaint investigations; and 10 of 38 came from combined inspections (standard and complaint).
100% better than Louisiana averageLouisiana average: 1.1
100% better than Louisiana averageLouisiana average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
26% more staff per resident than Louisiana average
0% compared with Louisiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 11 RN Staff are full-time employees. No contractors work on this role.
11
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursAssists with medical care and medications.
All 44 LPN Staff are full-time employees. No contractors work on this role.
44
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursHelps with daily care and mobility.
All 66 CNA Staff are full-time employees. No contractors work on this role.
66
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 66 | 0 | 66 | 22,285 | 92 | 100% | 9.2 |
| Licensed Practical Nurse | 44 | 0 | 44 | 13,006 | 92 | 100% | 8.4 |
| Qualified Activities Professional | 8 | 0 | 8 | 2,026 | 92 | 100% | 8.3 |
| Registered Nurse | 11 | 0 | 11 | 1,579 | 87 | 95% | 7.6 |
| Qualified Social Worker | 7 | 0 | 7 | 1,480 | 71 | 77% | 5.9 |
| Respiratory Therapy Technician | 8 | 0 | 8 | 1,407 | 75 | 82% | 5.7 |
| Physical Therapy Aide | 8 | 0 | 8 | 1,388 | 75 | 82% | 6.1 |
| Speech Language Pathologist | 7 | 0 | 7 | 982 | 74 | 80% | 4.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 910 | 76 | 83% | 6.7 |
| Physical Therapy Assistant | 4 | 0 | 4 | 765 | 64 | 70% | 6 |
| Nurse Aide in Training | 2 | 0 | 2 | 742 | 69 | 75% | 8.3 |
| Nurse Practitioner | 2 | 0 | 2 | 544 | 66 | 72% | 8 |
| Dietitian | 1 | 0 | 1 | 492 | 65 | 71% | 7.6 |
| Dental Services Staff | 1 | 0 | 1 | 415 | 52 | 57% | 8 |
| Occupational Therapy Aide | 4 | 0 | 4 | 316 | 23 | 25% | 9 |
| Administrator | 3 | 0 | 3 | 296 | 35 | 38% | 7.6 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 256 | 29 | 32% | 8.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 45 | 15 | 16% | 3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.6
59% worse than Louisiana averageLouisiana average: 11.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.3
54% worse than Louisiana averageLouisiana average: 20.4
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
38.5%
87% worse than Louisiana averageLouisiana average: 20.5%
Percent of long-stay residents whose ability to move independently worsened
47.5%
102% worse than Louisiana averageLouisiana average: 23.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
7.9%
54% better than Louisiana averageLouisiana average: 17.1%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Louisiana averageLouisiana average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
3.9%
39% better than Louisiana averageLouisiana average: 6.4%
Percent of long-stay residents with a urinary tract infection
4.1%
51% worse than Louisiana averageLouisiana average: 2.7%
Percent of long-stay residents who lose too much weight
3.1%
41% better than Louisiana averageLouisiana average: 5.1%
Percent of long-stay residents who have depressive symptoms
1.7%
7% worse than Louisiana averageLouisiana average: 1.6%
Percent of long-stay residents who received an antipsychotic medication
10.1%
51% better than Louisiana averageLouisiana average: 20.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than Louisiana averageLouisiana average: 91.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
53.5%
44% worse than Louisiana averageLouisiana average: 94.9%
Number of hospitalizations per 1,000 long-stay resident days.
1.62
38% better than Louisiana averageLouisiana average: 2.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.19
57% better than Louisiana averageLouisiana average: 2.77
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.7%
17% better than Louisiana averageLouisiana average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
3.5%
13% worse than Louisiana averageLouisiana average: 3.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
6.1%
92% worse than Louisiana averageLouisiana average: 76.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.8%
7% better than Louisiana averageLouisiana average: 27.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.4%
36% better than Louisiana averageLouisiana average: 14.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Louisiana averageLouisiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.8%
15% better than Louisiana averageLouisiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
59.9%
18% better than Louisiana averageLouisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
59% of new residents, usually for short-term rehab.
22% of new residents, often for short stays.
20% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
96Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for St. Margaret’s Family of Care from 2012–2024, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 03/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #85 / 203Payroll — State benchmarkedThis home is ranked 85th out of 203 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #167 / 203Payroll % — State benchmarkedThis home is ranked 167th out of 203 homes in Louisiana. Shows payroll as a percentage of revenue versus the Louisiana average. Well-run Louisiana facilities typically land around 54–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Housing Options: Private / Semi-Private Rooms
Building Type: 3-story
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (59% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
1.9 miles from city center
Estimated distance in miles from New Orleans's city center to St. Margaret’s Family of Care's address, calculated via Google Maps.
Add your location
The information below is reported by the Louisiana Department of Health, Health Standards Section.
| Poydras Home | NH AL | New Orleans (West Riverside) | 96
Facility
96
LA AVG
113
Rank
#179 / 262 |
67.7%
Facility
67.7%
LA AVG
71.8%
Rank
#125 / 204 | -6% | 3.22
Facility
3.22
LA AVG
4.14
Rank
#173 / 199 | +28% | -22% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 25
Facility
25
LA AVG
25.7
Rank
#118 / 204 | 4.2
Facility
4.2
LA AVG
3.9
Rank
#124 / 204 | - | 60 | A |
92
Facility
92
LA AVG
37
Rank
#3 / 368 | Margaret Elizabeth Hoffmann | $5.6M
Facility
$5.6M
LA AVG
$9.6M
Rank
#180 / 203 | $3.4M
Facility
$3.4M
LA AVG
$3.9M
Rank
#156 / 203 | 61.4%
Facility
61.4%
LA AVG
42%
Rank
#40 / 203 | 195614 | ||||
| Touro Woldenberg Village | NH AL | New Orleans (Algiers) | 120
Facility
120
LA AVG
113
Rank
#114 / 262 |
91.5%
Facility
91.5%
LA AVG
71.8%
Rank
#23 / 204 | +27% | 5.45
Facility
5.45
LA AVG
4.14
Rank
#6 / 199 | -47% | +31% | $40.2k
Facility
$40.2k
LA AVG
$107.9k
Rank
#139 / 204 | 20
Facility
20
LA AVG
25.7
Rank
#74 / 204 | 2.5
Facility
2.5
LA AVG
3.9
Rank
#21 / 204 | 1 | 109 | - |
60
Facility
60
LA AVG
37
Rank
#65 / 368 | Woldenberg Village Inc | $12.0M
Facility
$12.0M
LA AVG
$9.6M
Rank
#7 / 203 | $3.1M
Facility
$3.1M
LA AVG
$3.9M
Rank
#7 / 203 | 25.6%
Facility
25.6%
LA AVG
42%
Rank
#133 / 203 | 195156 | ||||
| St. Margaret’s Family of Care | NH AL HC IL MC RC | New Orleans (Mid-City) | 112
Facility
112
LA AVG
113
Rank
#136 / 262 |
87.4%
Facility
87.4%
LA AVG
71.8%
Rank
#36 / 204 | +22% | 4.17
Facility
4.17
LA AVG
4.14
Rank
#65 / 199 | +30% | +1% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 38
Facility
38
LA AVG
25.7
Rank
#165 / 204 | 6.3
Facility
6.3
LA AVG
3.9
Rank
#192 / 204 | - | 103 | A+ |
88
Facility
88
LA AVG
37
Rank
#5 / 368 | The St. Margaret's Daughters | $10.1M
Facility
$10.1M
LA AVG
$9.6M
Rank
#42 / 203 | $5.2M
Facility
$5.2M
LA AVG
$3.9M
Rank
#85 / 203 | 51%
Facility
51%
LA AVG
42%
Rank
#167 / 203 | 195437 | ||||
| Lafon Nursing Facility | NH | New Orleans (New Orleans East Area) | 155
Facility
155
LA AVG
113
Rank
#38 / 262 |
51.0%
Facility
51.0%
LA AVG
71.8%
Rank
#179 / 204 | -29% | 4.05
Facility
4.05
LA AVG
4.14
Rank
#79 / 199 | +15% | -2% | $156.7k
Facility
$156.7k
LA AVG
$107.9k
Rank
#176 / 204 | 26
Facility
26
LA AVG
25.7
Rank
#122 / 204 | 2.4
Facility
2.4
LA AVG
3.9
Rank
#17 / 204 | 1 | 79 | A |
42
Facility
42
LA AVG
37
Rank
#151 / 368 | Rosalind Barbeneaux | $6.8M
Facility
$6.8M
LA AVG
$9.6M
Rank
#160 / 203 | $5.2M
Facility
$5.2M
LA AVG
$3.9M
Rank
#77 / 203 | 77.1%
Facility
77.1%
LA AVG
42%
Rank
#6 / 203 | 195632 | ||||
| Ferncrest Manor | NH RC | New Orleans (New Orleans East Area) | 200
Facility
200
LA AVG
113
Rank
#8 / 262 |
55.2%
Facility
55.2%
LA AVG
71.8%
Rank
#164 / 204 | -23% | 2.44
Facility
2.44
LA AVG
4.14
Rank
#195 / 199 | +5% | -41% | $402.9k
Facility
$402.9k
LA AVG
$107.9k
Rank
#199 / 204 | 74
Facility
74
LA AVG
25.7
Rank
#201 / 204 | 5.3
Facility
5.3
LA AVG
3.9
Rank
#166 / 204 | 6 | 129 | A+ |
0
Facility
0
LA AVG
37
Rank
#352 / 368 | Lexis Nunez | $9.6M
Facility
$9.6M
LA AVG
$9.6M
Rank
#48 / 203 | $6.0M
Facility
$6.0M
LA AVG
$3.9M
Rank
#46 / 203 | 62.4%
Facility
62.4%
LA AVG
42%
Rank
#84 / 203 | 195214 |
St. Margaret’s Family of Care is located in New Orleans, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
St. Margaret’s Family of Care is in the Mid-City neighborhood of New Orleans.
St. Margaret’s Family of Care has a walk score of 88. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
St. Margaret’s Family of Care's occupancy is 87.4%.
St. Margaret’s Family of Care is registered as a for-profit in LA.
Yes — there are 5 photos of St. Margaret’s Family of Care in the photo gallery on this page.
St. Margaret’s Family of Care is located at 3525 Bienville St, New Orleans, LA 70119.
(504) 279-6414 will put you in contact with the team at St. Margaret’s Family of Care.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
