5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Situated in the heart of Adelphi, MD, the Sterling Care Hillhaven Assisted Living and Memory Care is an esteemed senior living community offering assisted living, independent living, memory care, long-term skilled nursing care, short-term rehabilitation, and dialysis services. Beautifully appointed and spacious accommodations with several floor plans are available for its residents. In terms of memory care, those with cognitive conditions undergo their Life Engagement Programming which aims to foster meaningful conversations and promote a fulfilling lifestyle.
With its top-of-the-line amenities and services, residents can enjoy the following: family lounge, beauty salon, expansive wellness/rehabilitation gym, specialized diets, cable television/telephone, free wi-fi, and smoke-free community. Moreover, the community offers medical services such as diabetes management, orthopedic therapy, and medication administration. Engage in planned daily activities including outings religious services, music concerts, table games, and exercise. Meet new companions and create unforgettable memories within the amazing shared spaces of this community. Equipped with the right tools and people, seniors are guaranteed an all-encompassing living experience with Sterling Care Hillhaven Assisted Living and Memory Care.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 32m per day | ▼ 37% State avg: 50m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 59m per day | ▲ 10% State avg: 54m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 30m per day | ▲ 16% State avg: 2h 10m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 52m per day | ▲ 11% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 100% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 27m per day | ▼ 28% State avg: 37m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with State averageState average ratio: 0 : 0
0% compared with State averageState average: 0 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
All 31 LPN Staff are full-time employees. No contractors work on this role.
31
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursHelps with daily care and mobility.
All 39 CNA Staff are full-time employees. No contractors work on this role.
39
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 39 | 0 | 39 | 12,321 | 92 | 100% | 7.5 |
| Licensed Practical Nurse | 31 | 0 | 31 | 5,100 | 92 | 100% | 7.6 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,340 | 88 | 96% | 6.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,317 | 86 | 93% | 8.2 |
| Medication Aide/Technician | 6 | 0 | 6 | 949 | 82 | 89% | 8.4 |
| Registered Nurse | 4 | 0 | 4 | 929 | 83 | 90% | 8 |
| Administrator | 2 | 0 | 2 | 717 | 66 | 72% | 7.7 |
| Nurse Practitioner | 2 | 0 | 2 | 528 | 66 | 72% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 374 | 59 | 64% | 6.3 |
| RN Director of Nursing | 1 | 0 | 1 | 144 | 9 | 10% | 16 |
| Medical Director | 1 | 0 | 1 | 112 | 14 | 15% | 8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.2
5% better than State averageState average: 12.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.3
13% better than State averageState average: 25.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
20.6%
13% better than State averageState average: 23.7%
Percent of long-stay residents whose ability to move independently worsened
25.9%
6% better than State averageState average: 27.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.3%
22% better than State averageState average: 25.9%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than State averageState average: 2.3%
Percent of long-stay high risk residents with pressure ulcers
6.5%
In line with State averageState average: 6.5%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than State averageState average: 1.6%
Percent of long-stay residents who lose too much weight
8.2%
42% worse than State averageState average: 5.8%
Percent of long-stay residents who have depressive symptoms
13.6%
33% better than State averageState average: 20.2%
Percent of long-stay residents who received an antipsychotic medication
9.6%
26% better than State averageState average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than State averageState average: 92.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with State averageState average: 96.6%
Number of hospitalizations per 1,000 long-stay resident days.
0.76
42% better than State averageState average: 1.32
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.77
36% better than State averageState average: 1.21
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
18% better than State averageState average: 78.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
62% better than State averageState average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.4%
16% better than State averageState average: 80.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
20% worse than State averageState average: 21.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.5%
14% better than State averageState average: 9.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
19% better than State averageState average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
53.9%
In line with State averageState average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
63.3%
25% better than State averageState average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
83% of new residents, usually for short-term rehab.
16% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
64Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Sterling Care Hillhaven Assisted Living and Memory Care from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 07/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #19 / 148Payroll % — State benchmarkedThis home is ranked 19th out of 148 homes in Maryland. Shows payroll as a percentage of revenue versus the Maryland average. Well-run Maryland facilities typically land around 49–57% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Maryland that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Housing Options: Studio / 1 Bed
Building Type: Two-story
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (83% of admissions), and a typical Medicare stay runs around 26 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.9 miles from city center
Estimated distance in miles from Adelphi's city center to Sterling Care Hillhaven Assisted Living and Memory Care's address, calculated via Google Maps.
— 5.13 miles to nearest hospital (UM Laurel Medical Center)
Add your location
The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
| Sterling Care Hillhaven Assisted Living and Memory Care | NH AL HC MC | Adelphi (Knollwood) | - | 66 | - | 25 | Studio / 1 Bed |
| Lutheran Village at Miller’s Grant | NH AL IL | Ellicott City (Lutheran Village At Miller’s Grant) | - | 36 | - | 19 | 1 Bed / 2 Bed |
| CountryHouse Residence | NH AL MC RC | Cumberland (Downtown) | - | 22 | - | 92 | Private Rooms |
| HeartLands Senior Living at Ellicott City | NH AL IL | Ellicott City (Plum Tree) | - | 182 | - | 14 | Studio / 1 Bed / 2 Bed |
| Edenwald Senior Living | NH AL IL MC NC | Towson (Southerly Road) | - | 94 | A+ | 83 | 1 Bed / 2 Bed |
Sterling Care Hillhaven Assisted Living and Memory Care is in the Knollwood neighborhood.
Sterling Care Hillhaven Assisted Living and Memory Care has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Sterling Care Hillhaven Assisted Living and Memory Care's occupancy is 89.6%.
Sterling Care Hillhaven Assisted Living and Memory Care is registered as a for-profit.
Yes — there are 5 photos of Sterling Care Hillhaven Assisted Living and Memory Care in the photo gallery on this page.
Sterling Care Hillhaven Assisted Living and Memory Care is located at 3210 Powder Mill Rd, Adelphi, MD 20783.
(301) 937-3939 will put you in contact with the team at Sterling Care Hillhaven Assisted Living and Memory Care.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
