1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Susquehanna Nursing & Rehabilitation Center is a nursing home in Johnson City, NY, offering skilled nursing and rehabilitation. Skilled nursing means licensed nursing support is available on site, while rehabilitation allows recovery to continue within the same setting.
The community has 160 beds, so it is a larger setting with more residents, staff and usually more programming. Medicare, Medicaid and private pay are accepted for care. Respite care provides a short stay, making Susquehanna Nursing & Rehabilitation Center a possible fit for a family whose usual caregiver needs to travel or recover.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Hours per resident per day vs New York averages
Total nursing care
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 32m
At state avg
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
5 of 6 metrics below state avg
A mid-sized community that may balance personal attention with shared amenities and social activities.
160Medium-capacity home · Offers a balance of services and community atmosphere.
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
Source: CMS Provider Information, average daily residents (data as of Aug 2026)
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Susquehanna Nursing & Rehabilitation Center is legally operated by Susquehanna Nursing and Rehab Center LLC (For Profit).
In New York State, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
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Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 39 | 19.0 | This facility has 105% more total citations than a typical New York State nursing home (39 vs. NY avg 19).↑ 105% worse |
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Health citations
Citations related to resident care, clinical practices, and day-to-day operations.
| 29 | 20.0 | This facility has 45% more health citations than a typical New York State nursing home (29 vs. NY avg 20).↑ 45% worse |
|
Life safety citations
Citations related to building safety — fire prevention, emergency egress, and similar.
| 10 | 4.0 | This facility has 150% more life safety citations than a typical New York State nursing home (10 vs. NY avg 4).↑ 150% worse |
|
Citations per inspection
Average citations per inspection.
| 4.3 | 2.2 | This facility has 95% more citations per inspection than a typical New York State nursing home (4.3 vs. NY avg 2.2).↑ 95% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 9 | 9.0 | This facility has total inspections in line with the New York State average (9 vs. NY avg 9).— At avg |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 8 | 4.0 | This facility has 100% more inspections with citations than a typical New York State nursing home (8 vs. NY avg 4).↑ 100% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 89% | 54% | This facility has 35 percentage points higher inspection citation rate than a typical New York State nursing home (89% vs. NY avg 54%).↑ 35% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 90 | 79.0 | This facility has 14% more total complaints than a typical New York State nursing home (90 vs. NY avg 79).↑ 14% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.56 | 0.50 | This facility has 12% more complaints per bed than a typical New York State nursing home (0.56 vs. NY avg 0.5).↑ 12% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York State regulators.
| 0 | 15.0 | This facility has had 100% fewer complaint investigations than the New York State average (0 vs. NY avg 15). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
35% of new residents, usually for short-term rehab.
49% of new residents, often for short stays.
17% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
New residents most often arrive under private pay (49% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
1.1 miles from city center
Estimated distance in miles from Johnson City's city center to Susquehanna Nursing & Rehabilitation Center's address, calculated via Google Maps.
Add your location
Info below is compiled from CMS reports & the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New York average is: 55.5% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Forest View Center for Rehabilitation & Nursing | NH PC SNF | Forest Hills | 160
Facility
160
NY AVG
185
Rank
#209 / 422 |
98.8%
Facility
98.8%
NY AVG
91.6%
Rank
#34 / 378 | +8% | 3.54
Facility
3.54
NY AVG
3.58
Rank
#140 / 395 | -14% | -1% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 397 | 9
Facility
9
NY AVG
20.3
Rank
#49 / 397 | 3.0
Facility
3.0
NY AVG
4.8
Rank
#74 / 397 | - | 158 | A+ |
94
Facility
94
NY AVG
64
Rank
#33 / 450 | Forest View Nursing Home Inc (For Profit) | $22.6MFiscal year ending 12/2023
Facility
$22.6MFiscal year ending 12/2023
NY AVG
$28.8M
Rank
#204 / 382 | $9.6MFiscal year ending 12/2023
Facility
$9.6MFiscal year ending 12/2023
NY AVG
$15.0M
Rank
#240 / 382 | 42.4%Fiscal year ending 12/2023
Facility
42.4%Fiscal year ending 12/2023
NY AVG
55.5%
Rank
#293 / 381 | 335310 | ||||
| The Plaza Rehab and Nursing Center | NH HOS PC RC SNF | Bronx (Fordham Manor) | 744
Facility
744
NY AVG
185
Rank
#1 / 422 |
98.0%
Facility
98.0%
NY AVG
91.6%
Rank
#58 / 378 | +7% | 3.18
Facility
3.18
NY AVG
3.58
Rank
#213 / 395 | +74% | -11% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 397 | 17
Facility
17
NY AVG
20.3
Rank
#189 / 397 | 2.8
Facility
2.8
NY AVG
4.8
Rank
#63 / 397 | - | 729 | A+ |
87
Facility
87
NY AVG
64
Rank
#108 / 450 | Tcprnc, LLC (For Profit) | $127.4MFiscal year ending 12/2023
Facility
$127.4MFiscal year ending 12/2023
NY AVG
$28.8M
Rank
#1 / 382 | $51.1MFiscal year ending 12/2023
Facility
$51.1MFiscal year ending 12/2023
NY AVG
$15.0M
Rank
#12 / 382 | 40.1%Fiscal year ending 12/2023
Facility
40.1%Fiscal year ending 12/2023
NY AVG
55.5%
Rank
#314 / 381 | 335462 | ||||
| Amsterdam Nursing Home | NH SNF | New York (Manhattan) | 409
Facility
409
NY AVG
185
Rank
#19 / 422 |
98.0%
Facility
98.0%
NY AVG
91.6%
Rank
#58 / 378 | +7% | 3.13
Facility
3.13
NY AVG
3.58
Rank
#248 / 395 | +5% | -12% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 397 | 14
Facility
14
NY AVG
20.3
Rank
#130 / 397 | 7.0
Facility
7.0
NY AVG
4.8
Rank
#340 / 397 | - | 401 | A+ |
93
Facility
93
NY AVG
64
Rank
#43 / 450 | Amsterdam Nursing Home Corporation (1992) (Not For Profit) | $81.1MFiscal year ending 12/2023
Facility
$81.1MFiscal year ending 12/2023
NY AVG
$28.8M
Rank
#10 / 382 | $30.1MFiscal year ending 12/2023
Facility
$30.1MFiscal year ending 12/2023
NY AVG
$15.0M
Rank
#32 / 382 | 37.1%Fiscal year ending 12/2023
Facility
37.1%Fiscal year ending 12/2023
NY AVG
55.5%
Rank
#334 / 381 | 335570 | ||||
| Shore View Nursing & Rehabilitation Center | NH PC SNF | Brooklyn (Sheepshead Bay) | 320
Facility
320
NY AVG
185
Rank
#38 / 422 |
88.1%
Facility
88.1%
NY AVG
91.6%
Rank
#312 / 378 | -4% | 2.69
Facility
2.69
NY AVG
3.58
Rank
#343 / 395 | +77% | -25% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 397 | 2
Facility
2
NY AVG
20.3
Rank
#1 / 397 | 1.0
Facility
1.0
NY AVG
4.8
Rank
#1 / 397 | - | 282 | A+ |
85
Facility
85
NY AVG
64
Rank
#121 / 450 | Shore View Acquisition 1, LLC (For Profit) | $49.3MFiscal year ending 12/2023
Facility
$49.3MFiscal year ending 12/2023
NY AVG
$28.8M
Rank
#50 / 382 | $25.1MFiscal year ending 12/2023
Facility
$25.1MFiscal year ending 12/2023
NY AVG
$15.0M
Rank
#50 / 382 | 50.9%Fiscal year ending 12/2023
Facility
50.9%Fiscal year ending 12/2023
NY AVG
55.5%
Rank
#197 / 381 | 335288 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other NY nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities
Susquehanna Nursing & Rehabilitation Center is located in Johnson City, New York State.
Here are the financial assistance programs available to residents in New York State.
Susquehanna Nursing & Rehabilitation Center is legally operated by Susquehanna Nursing and Rehab Center LLC (For Profit).
Susquehanna Nursing & Rehabilitation Center's occupancy is 92.4%.
No, Susquehanna Nursing & Rehabilitation Center has a no-pet policy.
Susquehanna Nursing & Rehabilitation Center is registered as a for-profit in NY.
Susquehanna Nursing & Rehabilitation Center received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Susquehanna Nursing & Rehabilitation Center has 160 beds.
Susquehanna Nursing & Rehabilitation Center has had 39 reported citations according to records from New York State Department of Health (NYSDOH).
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