Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (90% of admissions), and a typical Medicare stay runs around 30 days.
The Carlotta
Nursing Home, Memory Care & Skilled Nursing · California, CA
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Carlotta
Nursing Home, Memory Care & Skilled Nursing · California, CA
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Carlotta accepts Medicare and private pay.
The Springs Healthcare Center at The Carlotta is a skilled nursing facility located in Palm Desert, California. It offers personalized rehabilitation plans and is surrounded by various amenities, including Assisted Living and Independent Living. The facility has received a 5-star overall rating from Medicare.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 239th out of 293 homes in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 239th out of 293 homes in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 31m per day
Rank #239 / 293Nurse hours — State benchmarkedThis home is ranked 239th out of 293 homes in California for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 293 California facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs California avg
-17%
Standout metric
LPN / LVN is +30% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 31m per day | ▼ 22% State avg: 40m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 34m per day | ▲ 30% State avg: 1h 12m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 35m per day | ▼ 3% State avg: 2h 39m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 4m per day | ■ Avg State avg: 4h 5m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 100% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 18m per day | ▼ 43% State avg: 31m per day · National avg: 29m per day |
Capacity and availability
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
38 days
250-bed community Rank #86 / 1644Bed count — State benchmarkedThis home is ranked 86th out of 1644 homes in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 95 / 100 Rank #66 / 2087Walk Score — State benchmarkedThis home is ranked 66th out of 2087 homes in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
The Carlotta is administered by John Brennan.
Accept Medicare
Rehabilitation Services
Pets not allowed
Specific ProgramsPost-Acute Care
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Since 2023 · 3 years of data
13 total visits
8 complaint visits
1 official inspection
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. California state average
Overall vs. CA average
0 Worse
No metrics in this bucket.
4 Better
Metrics better than California average:
• Total visits (19% below)
• Complaint visits (38% below)
• Other visits (43% below)
• Official inspections (75% below)
• Total visits (19% below)
• Complaint visits (38% below)
• Other visits (43% below)
• Official inspections (75% below)
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 13 | 16 | This facility has 19% fewer total visits than a typical California nursing home (13 vs. CA avg 16).↓ 19% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 8 | 13 | This facility has 38% fewer complaint visits than a typical California nursing home (8 vs. CA avg 13).↓ 38% better Rank #758 / 1386 Complaint visits — State benchmarked This home is ranked 758th out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 4 | 7 | This facility has 43% fewer other visits than a typical California nursing home (4 vs. CA avg 7).↓ 43% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 1 | 4 | This facility has 75% fewer official inspections than a typical California nursing home (1 vs. CA avg 4).↓ 75% better |
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Breakdown by payment type
Medicare
90% of new residents, usually for short-term rehab.
Typical stay
30 days
Private pay
9% of new residents, often for short stays.
Typical stay
1 - 2 months
Finances and operations
Based on the home's most recent complete CMS SNF Cost Report — fiscal year ending in 12/2022. This is an older period than most facilities report, so compare with that in mind.
For-profit
Operated by a single business entity.
Net patient revenue
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$13.6M
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$4.6M
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
For-profit
Operated by a single business entity.
Net patient revenue
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$13.6M Rank #191 / 295Revenue — State benchmarkedThis home is ranked 191st out of 295 homes in California for revenue. Shows this facility's annual revenue compared to the California average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$4.6M
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Payroll costs
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #180 / 295Payroll — State benchmarkedThis home is ranked 180th out of 295 homes in California for payroll. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$6.1M
44.9% of net patient revenue
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #180 / 295Payroll — State benchmarkedThis home is ranked 180th out of 295 homes in California for payroll. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #120 / 295Payroll % — State benchmarkedThis home is ranked 120th out of 295 homes in California for payroll %. Shows payroll as a percentage of revenue versus the California average. Well-run California facilities typically land around 56–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$12.1M
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
Total costs
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$18.2M
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Who this home usually serves
TYPE OF STAY
Admissions
269 totalCoverage residents most often arrive under.
Medicare
90%
Private pay
9%
Discharges
259 totalCoverage residents most often leave under.
Medicare
85%
Private pay
13%
Medicaid
2%
Compare Nursing Homes around the area
Info below is compiled from CMS reports & the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Vi at Palo Alto | NH AL IL MC SNF | Palo Alto | 876
Facility
876
CA AVG
104
Rank
#1 / 1644 |
73.1%
Facility
73.1%
CA AVG
73.9
Rank
#851 / 1492 | -1% | 5.11
Facility
5.11
CA AVG
4.22
Rank
#32 / 293 | +28% | +21% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 298 | 90
Facility
90
CA AVG
81
Rank
#398 / 1400 | 18
Facility
18
CA AVG
50.2
Rank
#28 / 293 | 3.0
Facility
3.0
CA AVG
4.6
Rank
#55 / 293 | 1 | 640 | - |
80
Facility
80
CA AVG
57
Rank
#416 / 2087 | Cary Maslow | $15.0MFiscal year ending 12/2023
Facility
$15.0MFiscal year ending 12/2023
CA AVG
$17.0M
Rank
#2 / 295 | $10.6MFiscal year ending 12/2023
Facility
$10.6MFiscal year ending 12/2023
CA AVG
$7.0M
Rank
#63 / 295 | 70.6%Fiscal year ending 12/2023
Facility
70.6%Fiscal year ending 12/2023
CA AVG
45.2%
Rank
#295 / 295 | 555835 | ||||
| Canterbury Woods | NH AL IL SNF | Pacific Grove | 190
Facility
190
CA AVG
104
Rank
#180 / 1644 |
72.6%
Facility
72.6%
CA AVG
73.9
Rank
#865 / 1492 | -2% | 6.30
Facility
6.30
CA AVG
4.22
Rank
#8 / 293 | +10% | +49% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 298 | 91
Facility
91
CA AVG
81
Rank
#355 / 1400 | 26
Facility
26
CA AVG
50.2
Rank
#73 / 293 | 8.7
Facility
8.7
CA AVG
4.6
Rank
#284 / 293 | - | 138 | A+ |
81
Facility
81
CA AVG
57
Rank
#383 / 2087 | Shaida Behnam | $3.2MFiscal year ending 03/2024
Facility
$3.2MFiscal year ending 03/2024
CA AVG
$17.0M
Rank
#155 / 295 | $5.7MFiscal year ending 03/2024
Facility
$5.7MFiscal year ending 03/2024
CA AVG
$7.0M
Rank
#229 / 295 | 176.7%Fiscal year ending 03/2024
Facility
176.7%Fiscal year ending 03/2024
CA AVG
45.2%
Rank
#257 / 295 | 55303 | ||||
| Webster House | NH AL IL SNF | Palo Alto (Crescent Park) | 54
Facility
54
CA AVG
104
Rank
#1114 / 1644 |
90.7%
Facility
90.7%
CA AVG
73.9
Rank
#324 / 1492 | +23% | 4.93
Facility
4.93
CA AVG
4.22
Rank
#44 / 293 | +21% | +17% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 298 | 94
Facility
94
CA AVG
81
Rank
#185 / 1400 | 23
Facility
23
CA AVG
50.2
Rank
#54 / 293 | 5.8
Facility
5.8
CA AVG
4.6
Rank
#240 / 293 | - | 49 | - |
90
Facility
90
CA AVG
57
Rank
#171 / 2087 | Elvyra Abare | $10.2MFiscal year ending 03/2024
Facility
$10.2MFiscal year ending 03/2024
CA AVG
$17.0M
Rank
#139 / 295 | $7.8MFiscal year ending 03/2024
Facility
$7.8MFiscal year ending 03/2024
CA AVG
$7.0M
Rank
#144 / 295 | 76.2%Fiscal year ending 03/2024
Facility
76.2%Fiscal year ending 03/2024
CA AVG
45.2%
Rank
#155 / 295 | 555156 | ||||
| The Vineyards – California Armenian Home | NH AL IL MC RESC SNF | Fresno (Roosevelt) | 412
Facility
412
CA AVG
104
Rank
#27 / 1644 |
54.1%
Facility
54.1%
CA AVG
73.9
Rank
#1265 / 1492 | -27% | 4.63
Facility
4.63
CA AVG
4.22
Rank
#66 / 293 | +6% | +10% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 298 | 91
Facility
91
CA AVG
81
Rank
#355 / 1400 | 37
Facility
37
CA AVG
50.2
Rank
#129 / 293 | 6.2
Facility
6.2
CA AVG
4.6
Rank
#249 / 293 | 1 | 223 | - |
24
Facility
24
CA AVG
57
Rank
#1793 / 2087 | Lucy Grayson | $13.8MFiscal year ending 05/2024
Facility
$13.8MFiscal year ending 05/2024
CA AVG
$17.0M
Rank
#170 / 295 | $9.6MFiscal year ending 05/2024
Facility
$9.6MFiscal year ending 05/2024
CA AVG
$7.0M
Rank
#98 / 295 | 69.8%Fiscal year ending 05/2024
Facility
69.8%Fiscal year ending 05/2024
CA AVG
45.2%
Rank
#29 / 295 | 55955 |
Frequently Asked Questions about The Carlotta
Is The Carlotta in a walkable area?
The Carlotta has a walk score of 95. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
What is the occupancy rate at The Carlotta?
The Carlotta's occupancy is 60.6%.
Are pets allowed at The Carlotta?
No, The Carlotta has a no-pet policy.
Does The Carlotta operate as a for-profit or non-profit?
The Carlotta is registered as a for-profit in CA.
Who is the administrator of The Carlotta?
John Brennan is the administrator of The Carlotta.
How many beds does The Carlotta have?
The Carlotta has 250 beds.
Are there photos of The Carlotta?
Yes — there are 3 photos of The Carlotta in the photo gallery on this page.
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