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Lower than the Pennsylvania average: 78.7%The Hickman is legally operated by The Hickman Friends Senior Community Of West Chester.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. See the nursing homes benchmark below for the typical Pennsylvania score; higher is better.
Near the Pennsylvania average for nursing homes.
Pennsylvania nursing homes benchmark: C+ 77/100
Inspection score: 76 out of 100. Letter grade C. Near the Pennsylvania average for nursing homes.
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 60 | 63 | This facility has 5% fewer total citations than a typical Pennsylvania nursing home (60 vs. PA avg 63).↓ 5% better |
|
Citations per year
Average citations per year since 2021.
| 12 | 12.6 | This facility has 5% fewer citations per year than a typical Pennsylvania nursing home (12 vs. PA avg 12.6).↓ 5% better |
|
Citations per inspection
Average citations per inspection.
| 7.5 | 5.7 | This facility has 32% more citations per inspection than a typical Pennsylvania nursing home (7.5 vs. PA avg 5.7).↑ 32% worse |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 11 | This facility has 27% fewer total inspections than a typical Pennsylvania nursing home (8 vs. PA avg 11).↓ 27% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 5 | 8 | This facility has 38% fewer inspections with citations than a typical Pennsylvania nursing home (5 vs. PA avg 8).↓ 38% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 63% | 73% | This facility has 10 percentage points lower inspection citation rate than a typical Pennsylvania nursing home (63% vs. PA avg 73%).↓ 10% better |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 4 | This facility has 50% fewer total complaints than a typical Pennsylvania nursing home (2 vs. PA avg 4).↓ 50% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.4 | 0.8 | This facility has 50% fewer complaints per year than a typical Pennsylvania nursing home (0.4 vs. PA avg 0.8).↓ 50% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on January 25, 2024, identified deficiencies related to staff fire safety orientation, incomplete resident medical evaluations, and missing elements in resident support plan assessments. Earlier inspections showed a mix of findings, with some inspections noting no deficiencies and others citing issues in areas such as medication management, staff training, food safety, and environmental safety. Prior reports included deficiencies involving medication administration errors, incomplete staff training, and safety concerns like unlocked poisonous materials and inadequate emergency preparedness. Complaint investigations were mostly unsubstantiated, with no enforcement actions, fines, or license suspensions listed in the available reports. The facility has shown some improvement in addressing prior deficiencies, though recent inspections continue to note areas needing attention, particularly in staff training and resident care documentation.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
15.3 miles from city center
Estimated distance in miles from West Chester's city center to The Hickman's address, calculated via Google Maps.
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The Hickman is located in WEST CHESTER, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| Lima Estates |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Media | 60 | 62.3% | -21% | 4.54 | +122% | +10% | $0 | - | - | - | 4 | A+ | 24 | - | $22.3M | $8.7M | 38.9% | 395492 | ||||
| Kirkland Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Bethlehem | 64 | 46.9% | -40% | 4.30 | +46% | +4% | $0 | 8 | 4.0 | - | 30 | A+ | 12 | Presbyterian Homes, Inc. | $29.5M | $9.2M | 31.2% | 395916 | ||||
| Homestead Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lancaster (Rohrerstown) | 100 | 57.0% | -28% | 5.33 | -23% | +29% | $0 | 7 | 3.5 | - | 57 | - | 16 | Douglas Motter | $33.3M | $13.1M | 39.3% | 395720 | ||||
| Fountain View at Logan Square |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Philadelphia (Center City) | 101 | 63.4% | -19% | 3.14 | +20% | -24% | $43.2k | 50 | 3.6 | 1 | 64 | - | 95 | Steven Stefanelli | $34.0M | $13.2M | 38.8% | 395662 |
The legal owner and operator of The Hickman is The Hickman Friends Senior Community Of West Chester.
The Hickman has a walk score of 98. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
According to PA state health department records, The Hickman's license number is 140930.
According to PA state health department records, The Hickman's license expires on March 13, 2027.
The Hickman's occupancy is 60%.
The Hickman is registered as a non-profit in PA.
The Hickman has 125 beds.
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