2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Recognized as Santa Ana’s foremost location for short-term rehabilitation, The Hills Post Acute is a senior community committed to service excellence, ensuring a stay that is both comfortable and conducive to therapeutic healing. Staying at the forefront of their field through ongoing education, physical and occupational therapists leverage the latest research to enhance balance and mitigate fall risks. They employ a broad spectrum of therapeutic modalities and a comprehensive therapy program encompassing strengthening, balance training, pain management, wound care, urinary incontinence solutions, and expanding patients’ range of motion.
The rehabilitation journey at The Hills Post Acute is characterized by dedication, innovation, and a focus on each individual’s overall health and recovery. Their dedicated and skilled team collaborates closely with each resident, their families, and their healthcare providers. This collaborative effort results in the creation of comprehensive and highly effective care and treatment plans individually tailored to the specific needs of each senior patient.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Hours per resident per day vs California averages
Total nursing care
This home is ranked 131st out of 289 homes in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 8m
At state avg
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
5 of 6 metrics below state avg
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
11 points below the California average for nursing homes (81/100)
Rank #1125 / 1475 in California Inspection Score — State benchmarked This home is ranked 1125th out of 1475 homes in California for inspection score. Shows this facility's inspection score compared to the California average among 1475 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 70 out of 100. Letter grade C-. 11 points below the California average for nursing homes (81/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 122 | 10 | This facility has 1120% more total citations than a typical California nursing home (122 vs. CA avg 10).↑ 1120% worse |
|
Citations per inspection
Average citations per inspection.
| 5.8 | 3.3 | This facility has 76% more citations per inspection than a typical California nursing home (5.8 vs. CA avg 3.3).↑ 76% worse |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total inspections
Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes.
| 10 | 16 | This facility has had 38% fewer total inspections than the California average (10 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 38% fewer |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 10 | 13 | This facility has had 23% fewer complaint visits than the California average (10 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 23% fewer |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 0 | 7 | This facility has had 100% fewer other visits than the California average (0 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer |
California average 12.5
Last Health inspection on Mar 2025
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
60 of 118 citations resulted from standard inspections; 56 of 118 resulted from complaint investigations; and 2 of 118 came from combined inspections (standard and complaint).
100% better than California averageCalifornia average: 0.4
100% better than California averageCalifornia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
16% fewer staff per resident than California average
0% compared with California average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 21 RN Staff are full-time employees. No contractors work on this role.
21
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursAssists with medical care and medications.
All 40 LPN Staff are full-time employees. No contractors work on this role.
40
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursHelps with daily care and mobility.
All 112 CNA Staff are full-time employees. No contractors work on this role.
112
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 112 | 0 | 112 | 36,039 | 92 | 100% | 7.3 |
| Licensed Practical Nurse | 40 | 0 | 40 | 15,975 | 92 | 100% | 8 |
| Registered Nurse | 21 | 0 | 21 | 5,351 | 92 | 100% | 7.4 |
| Dental Services Staff | 14 | 0 | 14 | 4,982 | 92 | 100% | 7.7 |
| Physical Therapy Aide | 12 | 0 | 12 | 2,341 | 81 | 88% | 7.3 |
| Speech Language Pathologist | 10 | 0 | 10 | 1,863 | 81 | 88% | 7 |
| Respiratory Therapy Technician | 8 | 0 | 8 | 1,808 | 92 | 100% | 6.7 |
| Physical Therapy Assistant | 9 | 0 | 9 | 1,613 | 83 | 90% | 6.8 |
| Qualified Social Worker | 4 | 0 | 4 | 1,461 | 69 | 75% | 7.9 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,219 | 92 | 100% | 7.2 |
| RN Director of Nursing | 3 | 0 | 3 | 603 | 66 | 72% | 8.9 |
| Nurse Practitioner | 1 | 0 | 1 | 594 | 66 | 72% | 9 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 491 | 65 | 71% | 7.6 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 465 | 63 | 68% | 7.4 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 60 | 7 | 8% | 7.5 |
Includes penalties issued in 2023
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
91% lower than California averageCalifornia average: $55K
15% fewer fines than California averageCalifornia average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than California averageCalifornia average: 0.5
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 18, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 28, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.4
18% better than California averageCalifornia average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
17% better than California averageCalifornia average: 11.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
8.2%
26% better than California averageCalifornia average: 11.1%
Percent of long-stay residents whose ability to move independently worsened
8.4%
30% better than California averageCalifornia average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
11.5%
In line with California averageCalifornia average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
19% better than California averageCalifornia average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
5.2%
6% worse than California averageCalifornia average: 5.0%
Percent of long-stay residents with a urinary tract infection
1.4%
10% worse than California averageCalifornia average: 1.2%
Percent of long-stay residents who lose too much weight
3.9%
7% better than California averageCalifornia average: 4.2%
Percent of long-stay residents who have depressive symptoms
3.8%
43% better than California averageCalifornia average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
7.6%
24% better than California averageCalifornia average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
In line with California averageCalifornia average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.3%
In line with California averageCalifornia average: 98.2%
Number of hospitalizations per 1,000 long-stay resident days.
3.79
68% worse than California averageCalifornia average: 2.25
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.88
18% worse than California averageCalifornia average: 1.59
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
6% better than California averageCalifornia average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
72% worse than California averageCalifornia average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.8%
In line with California averageCalifornia average: 93.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.8%
16% worse than California averageCalifornia average: 23.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.3%
37% worse than California averageCalifornia average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than California averageCalifornia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
51.9%
In line with California averageCalifornia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
42.7%
16% worse than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
18% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
25% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
160Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Hills Post Acute from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #44 / 260Payroll costs — State benchmarkedThis home is ranked 44th out of 260 homes in California. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the California average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #92 / 260Payroll % of net patient revenue — State benchmarkedThis home is ranked 92nd out of 260 homes in California. Shows payroll as a percentage of net patient revenue versus the California average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents stay for extended periods and receive ongoing daily care.
Most new residents arrive under private pay (58% of admissions), and a typical private pay stay runs around 30 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.1 miles from city center
Estimated distance in miles from Santa Ana's city center to The Hills Post Acute's address, calculated via Google Maps.
Add your location
Info below is compiled from CMS reports & the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Town & Country | NH AL IL MC SNF | Santa Ana (East Memory Lane) | 328
Facility
328
CA AVG
104
Rank
#45 / 1646 |
32.9%
Facility
32.9%
CA AVG
73.9
Rank
#1438 / 1492 | -55% | 5.25
Facility
5.25
CA AVG
4.22
Rank
#23 / 289 | +19% | +24% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 294 | 60
Facility
60
CA AVG
81
Rank
#1332 / 1475 | 31
Facility
31
CA AVG
50.2
Rank
#100 / 291 | 5.2
Facility
5.2
CA AVG
4.6
Rank
#213 / 291 | - | 108 | A+ | 67 | Rod Bollins | $23.2MFiscal year ending 06/2024
Facility
$23.2MFiscal year ending 06/2024
CA AVG
$15.7M
Rank
#43 / 260 | $13.6MFiscal year ending 06/2024
Facility
$13.6MFiscal year ending 06/2024
CA AVG
$8.9M
Rank
#33 / 260 | 58.4%Fiscal year ending 06/2024
Facility
58.4%Fiscal year ending 06/2024
CA AVG
61.1%
Rank
#85 / 260 | 555141 | ||||
| St. Edna Sub-Acute and Rehabilitation Center | NH SNF | Santa Ana (Edna Park) | 144
Facility
144
CA AVG
104
Rank
#400 / 1646 |
90.9%
Facility
90.9%
CA AVG
73.9
Rank
#320 / 1492 | +23% | 3.82
Facility
3.82
CA AVG
4.22
Rank
#185 / 289 | -21% | -10% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 294 | 72
Facility
72
CA AVG
81
Rank
#1068 / 1475 | 94
Facility
94
CA AVG
50.2
Rank
#267 / 291 | 6.3
Facility
6.3
CA AVG
4.6
Rank
#252 / 291 | - | 131 | A+ |
71
Facility
71
CA AVG
59
Rank
#701 / 2058 | - | $17.4MFiscal year ending 12/2023
Facility
$17.4MFiscal year ending 12/2023
CA AVG
$15.7M
Rank
#88 / 260 | $10.3MFiscal year ending 12/2023
Facility
$10.3MFiscal year ending 12/2023
CA AVG
$8.9M
Rank
#77 / 260 | 59.3%Fiscal year ending 12/2023
Facility
59.3%Fiscal year ending 12/2023
CA AVG
61.1%
Rank
#78 / 260 | 555093 | ||||
| French Park Care Center | NH SNF | Santa Ana (French Park) | 202
Facility
202
CA AVG
104
Rank
#149 / 1646 | - | - | 3.53
Facility
3.53
CA AVG
4.22
Rank
#234 / 289 | +3% | -16% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 294 | 70
Facility
70
CA AVG
81
Rank
#1125 / 1475 | 117
Facility
117
CA AVG
50.2
Rank
#285 / 291 | 4.7
Facility
4.7
CA AVG
4.6
Rank
#187 / 291 | - | 35 | A+ |
87
Facility
87
CA AVG
59
Rank
#249 / 2058 | Smita Muir | $28.7MFiscal year ending 12/2023
Facility
$28.7MFiscal year ending 12/2023
CA AVG
$15.7M
Rank
#17 / 260 | $18.1MFiscal year ending 12/2023
Facility
$18.1MFiscal year ending 12/2023
CA AVG
$8.9M
Rank
#10 / 260 | 63%Fiscal year ending 12/2023
Facility
63%Fiscal year ending 12/2023
CA AVG
61.1%
Rank
#53 / 260 | 555103 | ||||
| The Hills Post Acute | NH MC SNF | Santa Ana (Meredith Parkwood) | 174
Facility
174
CA AVG
104
Rank
#248 / 1646 |
96.6%
Facility
96.6%
CA AVG
73.9
Rank
#176 / 1492 | +31% | 4.14
Facility
4.14
CA AVG
4.22
Rank
#131 / 289 | -3% | -2% | $4.9k
Facility
$4.9k
CA AVG
$56.5k
Rank
#178 / 294 | 70
Facility
70
CA AVG
81
Rank
#1125 / 1475 | 118
Facility
118
CA AVG
50.2
Rank
#286 / 291 | 5.1
Facility
5.1
CA AVG
4.6
Rank
#210 / 291 | - | 168 | A+ | 70 | - | $21.2MFiscal year ending 12/2023
Facility
$21.2MFiscal year ending 12/2023
CA AVG
$15.7M
Rank
#57 / 260 | $12.2MFiscal year ending 12/2023
Facility
$12.2MFiscal year ending 12/2023
CA AVG
$8.9M
Rank
#44 / 260 | 57.7%Fiscal year ending 12/2023
Facility
57.7%Fiscal year ending 12/2023
CA AVG
61.1%
Rank
#92 / 260 | 555765 |
The Hills Post Acute is located in Santa Ana, California.
Here are the financial assistance programs available to residents in California.
The Hills Post Acute is in the Meredith Parkwood neighborhood of Santa Ana.
The Hills Post Acute has a walk score of 70. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
The Hills Post Acute's occupancy is 93.7%.
The Hills Post Acute has been operating for approximately 54 years, based on available licensing and registration records.
No, The Hills Post Acute has a no-pet policy.
The Hills Post Acute is registered as a for-profit in CA.
The Hills Post Acute has had 122 reported citations since 2021 according to records from California Department of Social Services (CDSS).
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