Show Inspection Reports
Total health inspections
23
California average 12.5
Last Health inspection on Mar 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
The Hills Post Acute
Nursing Home in Santa Ana
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Hills Post Acute
Nursing Home in Santa Ana
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Recognized as Santa Ana’s foremost location for short-term rehabilitation, The Hills Post Acute is a senior community committed to service excellence, ensuring a stay that is both comfortable and conducive to therapeutic healing. Staying at the forefront of their field through ongoing education, physical and occupational therapists leverage the latest research to enhance balance and mitigate fall risks. They employ a broad spectrum of therapeutic modalities and a comprehensive therapy program encompassing strengthening, balance training, pain management, wound care, urinary incontinence solutions, and expanding patients’ range of motion.
The rehabilitation journey at The Hills Post Acute is characterized by dedication, innovation, and a focus on each individual’s overall health and recovery. Their dedicated and skilled team collaborates closely with each resident, their families, and their healthcare providers. This collaborative effort results in the creation of comprehensive and highly effective care and treatment plans individually tailored to the specific needs of each senior patient.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 143rd out of 294 homes in California.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 143rd out of 294 homes in California.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 8m per day
vs California avg
-5%
Standout metric
Physical Therapist is +20% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 24m per day | ▼ 38% State avg: 39m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 30m per day | ▼ 6% State avg: 2h 39m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 41m per day | ▼ 10% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▲ 20% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 18m per day | ▼ 40% State avg: 30m per day · National avg: 29m per day |
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
172
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
97.7%
Avg. Length of Stay
141 days
Occupancy rate
97.7%
Avg. Length of Stay
141 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
18% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
58% of new residents, often for short stays.
Typical stay
30 days
Medicaid
25% of new residents, often for long-term daily care.
Typical stay
1 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$27.3M
Profit
$1.9M
Privately-owned community
Operated by a business corporation.
Home revenue
$27.3M
Profit
$1.9M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$25.4M
Walk Score: 70 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Types of Care at The Hills Post Acute
Skilled Nursing
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
21 visits
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
California average: 16 visits
Breakdown by visit type
10 total complaint visits
0 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Latest inspection
Date
March 24, 2025
Routine122 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Health Inspection History
Inspections
Total health citations
118
California average 50.2
Citations per inspection
5.13
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
60 of 118 citations resulted from standard inspections; 56 of 118 resulted from complaint investigations; and 2 of 118 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
0 critical citations
0 serious citations
108 moderate citations
10 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 24, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 24, 2025
Corrected
Nutrition minor citation
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Santa Ana The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Town & Country |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Santa Ana (East Memory Lane) | 213 | 33.8% | -60% | 5.25 | -20% | +24% | 0 | 31 | 5.2 | 0 | 82 | A+ | 67 | Bollins, Rod | $37.0M | $12.1M | 32.6% | 555141 | ||||
| The Hills Post Acute |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Santa Ana (Meredith Parkwood) | 172 | 93.7% | +11% | 4.14 | +4% | -2% | 2 | 118 | 5.1 | 0 | 162 | A+ | 70 | - | $27.3M | $10.4M | 37.9% | 555765 | ||||
| St. Edna Sub-Acute and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Santa Ana (Edna Park) | 144 | 92.5% | +9% | 3.82 | -29% | -10% | 2 | 94 | 6.3 | 0 | 135 | A+ | 71 | - | $16.8M | $9.1M | 54.3% | 555093 | ||||
| French Park Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Santa Ana (French Park) | 202 | 90.3% | +7% | 3.53 | +4% | -16% | 0 | 117 | 4.7 | 0 | 185 | A+ | 87 | Muir, Smita | $43.1M | $16.0M | 37% | 555103 |
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Places of interest near The Hills Post Acute
3.4 miles from city center
Estimated distance in miles from Santa Ana's city center to The Hills Post Acute's address, calculated via Google Maps.
— 5.75 miles to nearest hospital (Orange County Heart Institute and Research Center)
Calculate Travel Distance to The Hills Post Acute
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
236
Employees
236
Contractors
0
Staff to resident ratio
1.48:1
1474900% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
107
Average shift
7.7 hours
0% compared with California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
74,887
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
21
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
40
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
112
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
| Certified Nursing Assistant | 112 | 0 | 112 | 35,888 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 40 | 0 | 40 | 17,031 | 91 | 100% | 8.2 |
| Registered Nurse | 21 | 0 | 21 | 4,553 | 91 | 100% | 7.4 |
| Dental Services Staff | 14 | 0 | 14 | 4,408 | 91 | 100% | 7.5 |
| Physical Therapy Aide | 6 | 0 | 6 | 2,319 | 70 | 77% | 7.8 |
| Speech Language Pathologist | 14 | 0 | 14 | 1,799 | 79 | 87% | 6.9 |
| Respiratory Therapy Technician | 7 | 0 | 7 | 1,586 | 78 | 86% | 7.7 |
| Qualified Social Worker | 5 | 0 | 5 | 1,551 | 68 | 75% | 7.9 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,545 | 81 | 89% | 6.7 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,280 | 90 | 99% | 7.3 |
| Nurse Practitioner | 1 | 0 | 1 | 585 | 65 | 71% | 9 |
| RN Director of Nursing | 1 | 0 | 1 | 522 | 58 | 64% | 9 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 472 | 63 | 69% | 7.5 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 300 | 40 | 44% | 7.5 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 8 | 1 | 1% | 8 |
112 Certified Nursing Assistant
% of Days
100%
40 Licensed Practical Nurse
% of Days
100%
21 Registered Nurse
% of Days
100%
14 Dental Services Staff
% of Days
100%
6 Physical Therapy Aide
% of Days
77%
14 Speech Language Pathologist
% of Days
87%
7 Respiratory Therapy Technician
% of Days
86%
5 Qualified Social Worker
% of Days
75%
6 Physical Therapy Assistant
% of Days
89%
4 Other Dietary Services Staff
% of Days
99%
1 Nurse Practitioner
% of Days
71%
1 RN Director of Nursing
% of Days
64%
1 Administrator
% of Days
71%
1 Occupational Therapy Aide
% of Days
71%
1 Dietitian
% of Days
69%
1 Therapeutic Recreation Specialist
% of Days
44%
1 Clinical Nurse Specialist
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
160
Medicare
16
10% of residents
Medicaid
105
65.6% of residents
Private pay or other
39
24.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.4
18% better than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
17% better than California averageCalifornia average: 11.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
8.2%
Percent of long-stay residents whose need for help with daily activities has increased
8.2%
26% better than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
8.4%
Percent of long-stay residents whose ability to move independently worsened
8.4%
30% better than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
11.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
11.5%
In line with California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
19% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.2%
Percent of long-stay high risk residents with pressure ulcers
5.2%
6% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
10% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.9%
Percent of long-stay residents who lose too much weight
3.9%
7% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.8%
Percent of long-stay residents who have depressive symptoms
3.8%
43% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
7.6%
Percent of long-stay residents who received an antipsychotic medication
7.6%
24% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.3%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.79
Number of hospitalizations per 1,000 long-stay resident days.
3.79
68% worse than California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.88
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.88
18% worse than California averageCalifornia average: 1.59
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
6% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
72% worse than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.8%
In line with California averageCalifornia average: 93.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.8%
16% worse than California averageCalifornia average: 23.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
15.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.3%
37% worse than California averageCalifornia average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than California averageCalifornia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
51.9%
Percentage of residents at or above expected ability to care for themselves at discharge.
51.9%
In line with California averageCalifornia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
42.7%
Rate of successful return to home or community from a skilled nursing facility.
42.7%
16% worse than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$5K
91% lower than California averageCalifornia average: $55K
Number of fines
2
15% fewer fines than California averageCalifornia average: 2.4
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than California averageCalifornia average: 0.5
Fines amount comparison
Fines amount comparison
This facility
$5K
California average
$55K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 18, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 18, 2023
$2K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 28, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 28, 2023
$3K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Hills Post Acute based on CMS SNF Cost Reports.
Occupancy Rate
93.7%
↑ 3.7pp vs 2022
Net Income
$1.9M
↑ ~$538.9K vs 2022
Total Payroll
$12.7M
↑ ~$73.8K vs 2022
Profit Margin
7.1%
↑ 1.2pp vs 2022
Loading trend charts...
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