5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Palace Royale at Kendall is part of the Palace Group, a 510-bed community in Miami’s Kendall neighborhood that spans nursing home, assisted living, independent living, and memory care. The address is 11355 SW 84th Street, Miami-Dade County, and Ricardo A Martinez serves as administrator. Walk Score of 51 puts the area in the moderately walkable range.
At 510 beds running 95% full, with a 93-day average stay, this community handles both ends of the placement spectrum. Some residents are here for short-term rehabilitation before going home; others are long-term. That mix shows up in the payment data too: Medicare, Medicaid, and private pay are all accepted. Staff speak Creole, Hebrew, and Spanish, which matters in a Miami-Dade community drawing from a multilingual population.
Total nursing care runs 3 hours and 52 minutes per resident per day. RNs account for 1 hour and 13 minutes of that; nurse aides cover 2 hours and 34 minutes. On the services side, rehabilitative support, transportation, beauty services, housekeeping, and security systems are all confirmed. The activity list is long: arts and crafts, cooking classes, dancing, exercise classes, gardening, games, music programs, shopping trips, social events and outings, theater, movies, and yoga. An active resident council meets on a regular basis.
State inspections have tended to center on medication management, and care planning and documentation.
At this scale, with multilingual staff, multi-track care, and a broad activity program, The Palace Royale at Kendall is built for families who need a large, full-service nursing and senior living community in southwest Miami with room to move between care levels without relocating.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 122nd out of 225 homes in Florida for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 13m per day | ▲ 66% State avg: 44m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 21m per day | ▼ 55% State avg: 47m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 34m per day | ▲ 10% State avg: 2h 20m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 49m per day | ▲ 8% State avg: 3h 32m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 66% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 55m per day | ▲ 71% State avg: 32m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
The Palace Royale at Kendall is legally operated by Kendall Healthcare Properties, and administered by Ricardo A Martinez.
Key information about the people who lead and staff this community.
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
11 points above the Florida average for nursing homes (83/100)
Inspection score: 94 out of 100. Letter grade A. 11 points above the Florida average for nursing homes (83/100)
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 25 | 33 | This facility has 24% fewer total citations than a typical Florida nursing home (25 vs. FL avg 33).↓ 24% better Rank #391 / 907 Total citations — State benchmarked This home is ranked 391st out of 907 homes in Florida for Total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per year
Average citations per year since 2012.
| 1.8 | 2.4 | This facility has 25% fewer citations per year than a typical Florida nursing home (1.8 vs. FL avg 2.4).↓ 25% better |
|
Citations per inspection
Average citations per inspection.
| 0.9 | 1.3 | This facility has 31% fewer citations per inspection than a typical Florida nursing home (0.9 vs. FL avg 1.3).↓ 31% better Rank #55 / 907 Citations per inspection — State benchmarked This home is ranked 55th out of 907 homes in Florida for Citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 28 | 26 | This facility has had 8% more total inspections than the Florida average (28 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↑ 8% more |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 10 | 16 | This facility has 38% fewer inspections with citations than a typical Florida nursing home (10 vs. FL avg 16).↓ 38% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 36% | 62% | This facility has 26 percentage points lower inspection citation rate than a typical Florida nursing home (36% vs. FL avg 62%).↓ 26% better Rank #172 / 907 Inspection citation rate — State benchmarked This home is ranked 172nd out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Florida average 4.3
Last Health inspection on Oct 2024
Florida average 19.7
Florida average 4.48
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 8 citations resulted from standard inspections.
100% better than Florida averageFlorida average: 0.8
100% better than Florida averageFlorida average: 0.4
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
24% fewer staff per resident than Florida average
5% better than Florida average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 36 RN Staff are full-time employees. No contractors work on this role.
36
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursAssists with medical care and medications.
All 10 LPN Staff are full-time employees. No contractors work on this role.
10
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursHelps with daily care and mobility.
All 96 CNA Staff are full-time employees. No contractors work on this role.
96
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
485 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 96 | 0 | 96 | 40,711 | 92 | 100% | 8 |
| Registered Nurse | 36 | 0 | 36 | 14,282 | 92 | 100% | 9.5 |
| Licensed Practical Nurse | 10 | 0 | 10 | 4,612 | 92 | 100% | 9.5 |
| Clinical Nurse Specialist | 12 | 0 | 12 | 4,542 | 91 | 99% | 8.2 |
| Administrator | 4 | 0 | 4 | 1,808 | 70 | 76% | 8 |
| Speech Language Pathologist | 2 | 2 | 4 | 1,092 | 77 | 84% | 8.1 |
| Physical Therapy Aide | 2 | 3 | 5 | 993 | 77 | 84% | 8.1 |
| RN Director of Nursing | 2 | 0 | 2 | 982 | 70 | 76% | 8.1 |
| Occupational Therapy Aide | 2 | 0 | 2 | 978 | 66 | 72% | 7.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 919 | 64 | 70% | 8 |
| Dietitian | 2 | 0 | 2 | 888 | 67 | 73% | 7.9 |
| Other Dietary Services Staff | 4 | 0 | 4 | 615 | 64 | 70% | 7.7 |
| Physical Therapy Assistant | 1 | 4 | 5 | 568 | 69 | 75% | 7.9 |
| Respiratory Therapy Technician | 1 | 2 | 3 | 512 | 66 | 72% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 123 | 18 | 20% | 6.8 |
| Medical Director | 0 | 1 | 1 | 25 | 8 | 9% | 3.1 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.3
42% better than Florida averageFlorida average: 7.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.5
48% better than Florida averageFlorida average: 12.4
Percent of long-stay residents whose need for help with daily activities has increased
8.3%
21% better than Florida averageFlorida average: 10.5%
Percent of long-stay residents whose ability to move independently worsened
6.3%
51% better than Florida averageFlorida average: 12.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.8%
64% better than Florida averageFlorida average: 13.5%
Percent of long-stay residents experiencing one or more falls with major injury
0.7%
74% better than Florida averageFlorida average: 2.6%
Percent of long-stay high risk residents with pressure ulcers
3.8%
29% better than Florida averageFlorida average: 5.4%
Percent of long-stay residents with a urinary tract infection
2.8%
218% worse than Florida averageFlorida average: 0.9%
Percent of long-stay residents who lose too much weight
2.3%
61% better than Florida averageFlorida average: 6.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Florida averageFlorida average: 3.3%
Percent of long-stay residents who received an antipsychotic medication
11.3%
41% worse than Florida averageFlorida average: 8.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Florida averageFlorida average: 97.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Florida averageFlorida average: 99.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
6% better than Florida averageFlorida average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
36% better than Florida averageFlorida average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.5%
5% better than Florida averageFlorida average: 94.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
38% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
4% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
173Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Palace Royale at Kendall from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #40 / 229Payroll — State benchmarkedThis home is ranked 40th out of 229 homes in Florida for Payroll. Shows total annual staff payroll benchmarked to the Florida average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #85 / 229Payroll % — State benchmarkedThis home is ranked 85th out of 229 homes in Florida for Payroll %. Shows payroll as a percentage of revenue versus the Florida average. Well-run Florida facilities typically land around 48–57% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Housing Options: Studio / 1 Bed
Building Type: Mid-rise
Beauty Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Rehabilitative Support
Security Systems
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (58% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
11355 Sw 84Th Street, Miami, FL 33173 — 5.19 miles to nearest hospital (Baptist Health South Miami Hospital)
Add your location
The information below is reported by the Florida Agency for Health Care Administration (AHCA).
| The Palace Royale at Kendall | NH AL HC IL MC SNF | Miami | 510 | - | - | 3.87
Facility
3.87
FL AVG
4.04
Rank
#122 / 225 | +55% | -4% | $0
Facility
$0
FL AVG
$78.9k
Rank
#1 / 230 | 94 | 8
Facility
8
FL AVG
19.7
Rank
#28 / 225 | 4.0
Facility
4.0
FL AVG
4.5
Rank
#97 / 225 | - | 172 | - | 51 | Kendall Health Care Inc | $21.2MFiscal year ending 12/2023
Facility
$21.2MFiscal year ending 12/2023
FL AVG
$15.7M
Rank
#53 / 229 | $12.9MFiscal year ending 12/2023
Facility
$12.9MFiscal year ending 12/2023
FL AVG
$6.1M
Rank
#40 / 229 | 61.1%Fiscal year ending 12/2023
Facility
61.1%Fiscal year ending 12/2023
FL AVG
39.8%
Rank
#85 / 229 | 105719 | ||||
| Victoria Nursing & Rehabilitation Center | NH SNF | Miami (Little Havana) | 264 | - | - | 3.88
Facility
3.88
FL AVG
4.04
Rank
#122 / 225 | +103% | -4% | $0
Facility
$0
FL AVG
$78.9k
Rank
#1 / 230 | - | 19
Facility
19
FL AVG
19.7
Rank
#118 / 225 | 4.8
Facility
4.8
FL AVG
4.5
Rank
#138 / 225 | - | 51 | A+ | 87 | Ocean Bank | $40.8MFiscal year ending 12/2023
Facility
$40.8MFiscal year ending 12/2023
FL AVG
$15.7M
Rank
#2 / 229 | $26.2MFiscal year ending 12/2023
Facility
$26.2MFiscal year ending 12/2023
FL AVG
$6.1M
Rank
#2 / 229 | 64.2%Fiscal year ending 12/2023
Facility
64.2%Fiscal year ending 12/2023
FL AVG
39.8%
Rank
#208 / 229 | 106031 | ||||
| Ponce Health and Rehabilitation Center | NH HOS RC SNF | Miami (Little Havana) | 147 |
94.6%
Facility
94.6%
FL AVG
84.8
Rank
#24 / 145 | +12% | 3.52
Facility
3.52
FL AVG
4.04
Rank
#194 / 225 | +117% | -13% | $0
Facility
$0
FL AVG
$78.9k
Rank
#1 / 230 | - | 13
Facility
13
FL AVG
19.7
Rank
#66 / 225 | 4.3
Facility
4.3
FL AVG
4.5
Rank
#113 / 225 | - | 139 | A+ | 95 | Ponce Opco Holdings, LLC | $17.8MFiscal year ending 12/2023
Facility
$17.8MFiscal year ending 12/2023
FL AVG
$15.7M
Rank
#83 / 229 | $8.3MFiscal year ending 12/2023
Facility
$8.3MFiscal year ending 12/2023
FL AVG
$6.1M
Rank
#116 / 229 | 46.7%Fiscal year ending 12/2023
Facility
46.7%Fiscal year ending 12/2023
FL AVG
39.8%
Rank
#180 / 229 | 106021 | ||||
| Shoreside Health and Rehabilitation Center | NH HOS RC SNF | Miami | 150 |
92.3%
Facility
92.3%
FL AVG
84.8
Rank
#55 / 145 | +9% | 3.61
Facility
3.61
FL AVG
4.04
Rank
#179 / 225 | +72% | -10% | $0
Facility
$0
FL AVG
$78.9k
Rank
#1 / 230 | - | 21
Facility
21
FL AVG
19.7
Rank
#131 / 225 | 5.3
Facility
5.3
FL AVG
4.5
Rank
#155 / 225 | - | 139 | - | 61 | Sinai Opco Holdings, LLC | $16.9MFiscal year ending 12/2023
Facility
$16.9MFiscal year ending 12/2023
FL AVG
$15.7M
Rank
#137 / 229 | $8.0MFiscal year ending 12/2023
Facility
$8.0MFiscal year ending 12/2023
FL AVG
$6.1M
Rank
#123 / 229 | 47.1%Fiscal year ending 12/2023
Facility
47.1%Fiscal year ending 12/2023
FL AVG
39.8%
Rank
#87 / 229 | 105711 | ||||
| Palmetto Subacute Care Center | NH HOS MC PC RC SNF | Miami (Flagami) | 95 |
94.2%
Facility
94.2%
FL AVG
84.8
Rank
#27 / 145 | +11% | 3.47
Facility
3.47
FL AVG
4.04
Rank
#194 / 225 | +109% | -14% | $0
Facility
$0
FL AVG
$78.9k
Rank
#1 / 230 | - | 13
Facility
13
FL AVG
19.7
Rank
#66 / 225 | 3.3
Facility
3.3
FL AVG
4.5
Rank
#64 / 225 | - | 90 | - | 84 | Monica Calonge | $12.4MFiscal year ending 12/2023
Facility
$12.4MFiscal year ending 12/2023
FL AVG
$15.7M
Rank
#151 / 229 | $6.6MFiscal year ending 12/2023
Facility
$6.6MFiscal year ending 12/2023
FL AVG
$6.1M
Rank
#158 / 229 | 53.5%Fiscal year ending 12/2023
Facility
53.5%Fiscal year ending 12/2023
FL AVG
39.8%
Rank
#108 / 229 | 105939 |
The Palace Royale at Kendall is located in Miami, Florida.
Here are the financial assistance programs available to residents in Florida.
The team at The Palace Royale at Kendall speaks Creole, Hebrew, and Spanish.
The Palace Royale at Kendall is legally operated by Kendall Healthcare Properties, and administered by Ricardo A Martinez.
The Palace Royale at Kendall has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to FL state health department records, The Palace Royale at Kendall's license number is 7649.
According to FL state health department records, The Palace Royale at Kendall's license expires on April 15, 2026.
The Palace Royale at Kendall's occupancy is 95.1%.
The Palace Royale at Kendall accepts Medicaid.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
