The Pines at Utica Center for Nursing & Rehabilitation

Nursing Home, Hospice Care, Palliative Care & Respite Care · Utica, NY

CMS overall rating

1800 Butterfield Ave, Utica, NY 13501 View map

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The Pines at Utica Center for Nursing & Rehabilitation accepts Medicaid, Medicare, and private pay.

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The Pines at Utica Center for Nursing & Rehabilitation accepts Medicaid, Medicare, and private pay.

Overview of The Pines at Utica Center for Nursing & Rehabilitation

Located at 1800 Butterfield Ave in Utica, New York, The Pines at Utica Center for Nursing & Rehabilitation is a skilled nursing home operated by Utica Crossings, LLC under owner Paula Bokow. Families can choose from Medicare, Medicaid, and private pay to cover both short-term rehabilitation and ongoing nursing care. The 117-bed center has served the community for 18 years. It currently operates at 96% occupancy, with 112 residents.

The home is positioned for both short-term post-acute care and longer-term nursing stays. Residents stay an average of 141 days. Daily nurse staffing averages 2 hours and 58 minutes per resident. Care is supplemented by registered nurses, nurse aides, and licensed practical nurses. The’re around-the-clock staffing to support residents through rehabilitation, recovery, and ongoing care.

Services include rehabilitation therapy, respite care, 24-hour skilled nursing, and access to on-site primary care and specialty physicians. These reduce the need for frequent outside medical appointments.

Daily recreation and spiritual programs are available at the home. Residents receive three meals a day with nutritional support tailored to their needs. Restorative care and therapy services help residents maintain independence and work toward their recovery goals.

State inspections have examined care quality and documentation compliance practices at the home. The facility is in a somewhat walkable neighborhood. Some nearby services can be reached on foot, but most trips require driving.

Families considering post-acute rehabilitation or ongoing skilled nursing care should take a tour of the facility. Discussing a loved one’s specific needs can provide a clearer understanding of how the home delivers care and supports residents daily.

Facility Direct Line (315) 797-3570

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to New York state averages

Total nursing care / resident

2h 58m per day

This facility New York avg (3h 35m per day)

vs New York avg

-17%

5 of 6 metrics below state avg

Standout metric LPN / LVN is +48% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	20m per day	▼ 52% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 8m per day	▲ 48% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 1m per day	▼ 8% State avg: 2h 11m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 57m per day	▼ 7% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day	▼ 22% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	9m per day	▼ 66% State avg: 28m per day · National avg: 28m per day

Capacity and availability

141 days

117-bed community

A larger shared setting that may offer more common spaces and organized community services.

18 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 42 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate

96%

Higher than the New York average: 88.3%

Occupied beds

112 / 117

Average occupied beds in New York homes 166 beds

McKnight’s Excellence in Technology Award

Certified Great Place to Work

Facility TypeNursing Home

StatusActive

CountyOneida

License Number3202315N

CMS Certification Number335374

The Pines at Utica Center for Nursing & Rehabilitation is legally operated by Utica Crossings, LLC (For Profit).

Owner NameUtica Crossings, LLC (For Profit)

Staffing

Key information about the people who lead and staff this community.

ContactMr. Fortunato Scerbo, Administrator

Accept Medicaid

Accept Medicare

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

24-Hour Skilled Nursing Care

Access To In-House Primary Care And Specialty Physicians

Daily Recreation Programs

Spiritual Programs

3 Meals A Day

Nutritional Needs Management

Restorative Care

Since 2021 · 5 years of data 2 enforcement actions 17 citations 53 complaints 8 inspections 6 complaint investigations

Inspection Score

6 points below the New York State average for nursing homes (83/100)

Enforcement Actions Enforcement actions are formal penalties or interventions imposed by New York State regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.

Since 2021

2 enforcement actions

This facility has 2 enforcement actions. 33% of New York State nursing homes have zero, and the statewide average is 1.6.

February 20, 2025 Quality of Care #NH-25-073
September 30, 2021 Quality of Care #NH-21-241

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. New York State state average

Overall vs. NY average

Latest Inspection November 5, 2025 Abbreviated Survey

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	17	13	This facility has 31% more total citations than a typical New York State nursing home (17 vs. NY avg 13).↑ 31% worse
Health citations Citations related to resident care, clinical practices, and day-to-day operations.	13	20	This facility has 35% fewer health citations than a typical New York State nursing home (13 vs. NY avg 20).↓ 35% better
Life safety citations Citations related to building safety — fire prevention, emergency egress, and similar.	4	4	This facility has life safety citations in line with the New York State average (4 vs. NY avg 4).— At avg
Citations per year Average citations per year since 2021.	3.4	2.6	This facility has 31% more citations per year than a typical New York State nursing home (3.4 vs. NY avg 2.6).↑ 31% worse
Citations per inspection Average citations per inspection.	2.1	1.4	This facility has 50% more citations per inspection than a typical New York State nursing home (2.1 vs. NY avg 1.4).↑ 50% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	8	9	This facility has 11% fewer total inspections than a typical New York State nursing home (8 vs. NY avg 9).↓ 11% better
Inspections with citations Inspections that resulted in at least one regulatory citation.	8	4	This facility has 100% more inspections with citations than a typical New York State nursing home (8 vs. NY avg 4).↑ 100% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	100%	44%	This facility has 56 percentage points higher inspection citation rate than a typical New York State nursing home (100% vs. NY avg 44%).↑ 56% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	53	79	This facility has 33% fewer total complaints than a typical New York State nursing home (53 vs. NY avg 79).↓ 33% better
Complaints per year Average complaints per year since 2021.	10.6	15.8	This facility has 33% fewer complaints per year than a typical New York State nursing home (10.6 vs. NY avg 15.8).↓ 33% better
Complaints per bed Size-adjusted complaint rate based on occupied beds.	0.46	0.50	This facility has 8% fewer complaints per bed than a typical New York State nursing home (0.46 vs. NY avg 0.5).↓ 8% better
Complaint investigations On-site investigations triggered by complaints filed with New York State regulators.	6	15	This facility has 60% fewer complaint investigations than a typical New York State nursing home (6 vs. NY avg 15).↓ 60% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

July 22, 2025 inspection found 12 deficiencies, mostly level 2 severity, with many corrected by September 20, 2025.
February 20, 2025 inspection identified quality of care deficiencies causing actual harm from physician visits and medication errors, corrected by April 21, 2025.
Multiple inspections from April to May 2023 showed repeated level 2 deficiencies for failure to report to the national health safety network.

Show Inspection Reports

Inspections since 2019

Total health inspections 6

New York State average 3.6

Last Health inspection on Nov 2025

Total health citations

New York State average 18.5

Citations per inspection

4.33

New York State average 5.05

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 26 citations resulted from standard inspections; 5 of 26 resulted from complaint investigations; and 1 of 26 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than New York State average

New York State average: 0.2

Serious health citations

1400% worse than New York State average

New York State average: 0.2

0 critical citations New York State average: 0.2

3 serious citations New York State average: 0.2

21 moderate citations New York State average: 17.4

2 minor citations New York State average: 0.7

Citations history (last 7 years)

Quality of Care serious citation Nov 05, 2025

Corrected

Quality of Care moderate citation Jul 22, 2025

Corrected

Nursing Services serious citation Feb 20, 2025

Corrected

Pharmacy serious citation Feb 20, 2025

Corrected

Employee Flu Vaccination Rate: 98%

Percentage of facility employees vaccinated against influenza.

Total Cases 2

Active Cases 1

Closed 1

Since 2023

Most Recent 2025

Next Court Date May 01, 2026

View full lawsuit report

Total staff 180

Employees 135

Contractors 45

Staff to resident ratio 1.61 : 1

817% more staff per resident than New York average

Avg staff/day 62

Average shift 7.5 hours

0% compared with New York average

Total staff hours (quarter) 42,564

Nursing staff breakdown

7.6 hours

8.2 hours

7.7 hours

Contractor staffing

4,660 contractor hours this quarter

Licensed Practical Nurse: 10 Certified Nursing Assistant: 7 Physical Therapy Assistant: 5 Registered Nurse: 4 Speech Language Pathologist: 4 Physical Therapy Aide: 4 Respiratory Therapy Technician: 3 Occupational Therapy Assistant: 3 Clinical Nurse Specialist: 2 Medical Director: 1 Qualified Social Worker: 1 Other Physician: 1

Staff by category


Certified Nursing Assistant	82	7	89	21,031	92	100%	7.7
Licensed Practical Nurse	29	10	39	11,859	92	100%	8.2
Registered Nurse	11	4	15	1,968	92	100%	7.6
Other Dietary Services Staff	4	0	4	1,067	89	97%	6.1
Clinical Nurse Specialist	2	2	4	1,040	65	71%	7.8
Respiratory Therapy Technician	0	3	3	956	71	77%	7.4
Physical Therapy Assistant	0	5	5	723	78	85%	5.8
Speech Language Pathologist	0	4	4	508	62	67%	7.4
Administrator	1	0	1	504	63	68%	8
Nurse Practitioner	1	0	1	504	63	68%	8
Mental Health Service Worker	1	0	1	480	60	65%	8
Other Social Services Staff	1	0	1	454	60	65%	7.6
Dental Services Staff	1	0	1	451	61	66%	7.4
Physical Therapy Aide	0	4	4	439	66	72%	5.4
Occupational Therapy Aide	2	0	2	416	84	91%	3.2
Qualified Social Worker	0	1	1	57	30	33%	1.9
Occupational Therapy Assistant	0	3	3	46	30	33%	1.4
Other Physician	0	1	1	39	13	14%	3
Medical Director	0	1	1	24	12	13%	2

89 Certified Nursing Assistant

% of Days 100%

39 Licensed Practical Nurse

% of Days 100%

15 Registered Nurse

% of Days 100%

4 Other Dietary Services Staff

% of Days 97%

4 Clinical Nurse Specialist

% of Days 71%

3 Respiratory Therapy Technician

% of Days 77%

5 Physical Therapy Assistant

% of Days 85%

4 Speech Language Pathologist

% of Days 67%

1 Administrator

% of Days 68%

1 Nurse Practitioner

% of Days 68%

1 Mental Health Service Worker

% of Days 65%

1 Other Social Services Staff

% of Days 65%

1 Dental Services Staff

% of Days 66%

4 Physical Therapy Aide

% of Days 72%

2 Occupational Therapy Aide

% of Days 91%

1 Qualified Social Worker

% of Days 33%

3 Occupational Therapy Assistant

% of Days 33%

1 Other Physician

% of Days 14%

1 Medical Director

% of Days 13%

View All Staffing Data

Total fines amount $9K

87% lower than New York State average

New York State average: $66K

Number of fines 1

51% fewer fines than New York State average

New York State average: 2.0

Payment Denials 0

100% fewer payment denials than New York State average

New York State average: 0.1

Fines amount comparison

This facility $9K

New York State average $66K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Feb 20, 2025 · $9K

Civil Money Penalty Feb 20, 2025

$9K

Last updated: Jan 2026

High-risk clinical events score 12.2

24% worse than New York State average

New York State average: 9.8

Functional decline score 22.9

26% worse than New York State average

New York State average: 18.1

Long-stay resident measures

Average New York State avg: 4.0

Need for Help with Daily Activities Increased 16.2%

In line with New York State average

New York State average: 16.4%

Walking Ability Worsened 20.5%

24% worse than New York State average

New York State average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence 32.0%

50% worse than New York State average

New York State average: 21.4%

Falls with Major Injury 5.1%

71% worse than New York State average

New York State average: 3.0%

High Risk Residents with Pressure Ulcers 5.0%

30% better than New York State average

New York State average: 7.2%

Urinary Tract Infection 1.4%

In line with New York State average

New York State average: 1.4%

Lost Too Much Weight 14.1%

132% worse than New York State average

New York State average: 6.1%

Depressive Symptoms 59.1%

227% worse than New York State average

New York State average: 18.1%

Antipsychotic Use 13.0%

In line with New York State average

New York State average: 12.6%

Pneumococcal Vaccine 52.6%

42% worse than New York State average

New York State average: 91.4%

Influenza Vaccine 72.1%

24% worse than New York State average

New York State average: 95.2%

Hospitalizations per 1,000 days 1.99

16% worse than New York State average

New York State average: 1.71

ED visits per 1,000 days 1.24

8% better than New York State average

New York State average: 1.35

Short-stay resident measures

Significantly below average New York State avg: 3.5

Pneumococcal Vaccine 48.4%

37% worse than New York State average

New York State average: 76.6%

Antipsychotic medication increase 0.0%

100% better than New York State average

New York State average: 1.3%

Influenza Vaccine 62.2%

21% worse than New York State average

New York State average: 78.8%

Re-hospitalized after SNF stay 23.7%

15% worse than New York State average

New York State average: 20.6%

Emergency department visits 15.7%

62% worse than New York State average

New York State average: 9.7%

Falls with major injury 0.8%

8% worse than New York State average

New York State average: 0.8%

Ability to care for self at discharge 40.6%

24% worse than New York State average

New York State average: 53.7%

Successful return to home or community 37.7%

26% worse than New York State average

New York State average: 50.6%

Breakdown by payment type

Medicare

49% of new residents, usually for short-term rehab.

Typical stay 28 days

Private pay

44% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 4 years

Total residents 112

Medicare

12.5% of residents

Medicaid

45.5% of residents

Private pay or other

42% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for The Pines at Utica Center for Nursing & Rehabilitation from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 96.3% ↑ 2.4pp vs 2022

Net Patient Income -$1.6M ↓ ~$343.2K vs 2022

Payroll Costs $6.2M ↑ ~$617.6K vs 2022

Operating Margin -13.1% ↓ 2.3pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	84.7%	88.0%	88.4%	73.8%	88.0%	90.5%	92.6%	93.1%	93.6%	93.6%	90.7%	93.9%	96.3%
Beds	117	117	117	117	117	117	117	117	117	117	117	117	117
Net Income	-$1,062,638	$1,044,853	$433,340	-$78,383	$198,579	$129,363	-$584,859	$647,905	-$96,089	$75,248	$438,780	$843,927	-$1,628,377
Gross Revenue	$12,403,179	$14,618,200	$13,797,958	$13,518,321	$14,491,659	$16,211,254	$16,289,787	$16,343,532	$15,963,039	$15,546,228	$15,518,735	$16,898,450	$18,068,920
Operating Expenses	$9,479,445	$10,005,501	$9,976,806	$10,259,068	$10,355,742	$10,839,140	$11,156,085	$10,771,486	$11,338,667	$11,261,549	$11,979,803	$13,281,092	$14,149,889
Net Patient Income	-$1,076,982	$1,026,882	$341,677	-$120,044	$183,393	$122,011	-$579,584	$507,651	-$222,473	-$709,807	-$653,708	-$1,295,387	-$1,638,569
Net Patient Revenue	$8,402,463	$11,032,383	$10,318,483	$10,139,024	$10,539,135	$10,961,151	$10,576,501	$11,279,137	$11,116,194	$10,551,742	$11,326,095	$11,985,705	$12,511,320
Payroll Costs	$4,868,655	$5,068,009	$5,182,309	$5,246,980	$5,291,148	$5,644,521	$5,362,976	$5,531,438	$5,413,292	$5,662,967	$5,245,713	$5,555,750	$6,173,373
Operating Margin %	-12.8%	9.3%	3.3%	-1.2%	1.7%	1.1%	-5.5%	4.5%	-2.0%	-6.7%	-5.8%	-10.8%	-13.1%
Medicare %	13.5%	14.5%	14.7%	18.4%	13.8%	13.5%	10.3%	9.6%	8.2%	10.1%	11.8%	13.6%	11.1%
Medicaid %	70.7%	70.0%	67.9%	79.4%	65.9%	44.2%	41.7%	39.6%	38.6%	49.7%	64.2%	61.4%	68.8%
Private %	15.8%	15.5%	17.5%	2.3%	20.3%	42.3%	48.0%	50.8%	53.3%	40.1%	24.0%	25.0%	20.2%
Net Patient Revenue/Day	$232	$293	$273	$322	$281	$283	$268	$284	$278	$263	$293	$299	$304
Cost/Day	$262	$266	$264	$326	$276	$280	$282	$271	$284	$281	$309	$331	$344
Avg Length of Stay	84.3 days	85.0 days	68.0 days	56.8 days	67.0 days	79.6 days	109.5 days	103.8 days	111.0 days	135.4 days	120.2 days	116.9 days	141.3 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$12.5M

Net patient income

-$1.6M

For-profit Operated by a single business entity.

Net patient revenue

$12.5M

Net patient income

-$1.6M

Other income

$10.2K

Payroll costs

$6.2M 49.3% of net patient revenue

Other operating costs

$8.0M

Total costs

$14.1M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

New residents most often arrive under Medicare (49% of admissions), and a typical Medicare stay runs around 28 days.

Coverage residents most often arrive under.

Medicare 49%

Private pay 44%

Medicaid 6%

Coverage residents most often leave under.

Medicare 32%

Private pay 40%

Medicaid 28%

1.6 miles from city center Estimated distance in miles from Utica's city center to The Pines at Utica Center for Nursing & Rehabilitation's address, calculated via Google Maps.

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Compare Nursing Homes around New York State

The information below is reported by the New York State Department of Health.

5 facilities compared · CMS & NY Dept. of Health data


Edna Tina Wilson Living Center	NH HC MC	Rochester (Island Cottage Road)	120 Facility 120 NY AVG 160 Rank #412 / 748	98.3% Facility 98.3% NY AVG 88.3% Rank #17 / 436	+11%	4.83 Facility 4.83 NY AVG 3.58 Rank #21 / 407		-56%	+35%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	86 Facility 86 NY AVG 83 Rank #242 / 593	5 Facility 5 NY AVG 18.5 Rank #15 / 414	1.7 Facility 1.7 NY AVG 5.1 Rank #10 / 414	-	118	-	2 Facility 2 NY AVG 63 Rank #1144 / 1173	Sandra Loan	$12.9M Facility $12.9M NY AVG $32.0M Rank #312 / 403	$11.1M Facility $11.1M NY AVG $10.7M Rank #255 / 403	85.5% Facility 85.5% NY AVG 37% Rank #44 / 403	335769
Amsterdam Nursing Home	NH	New York City (Manhattan)	409 Facility 409 NY AVG 160 Rank #23 / 748	98.0% Facility 98.0% NY AVG 88.3% Rank #107 / 436	+11%	3.25 Facility 3.25 NY AVG 3.58 Rank #212 / 407		+5%	-9%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	78 Facility 78 NY AVG 83 Rank #382 / 593	14 Facility 14 NY AVG 18.5 Rank #153 / 414	7.0 Facility 7.0 NY AVG 5.1 Rank #339 / 414	-	402	A+	93 Facility 93 NY AVG 63 Rank #192 / 1173	Judith Fenster	$81.1M Facility $81.1M NY AVG $32.0M Rank #19 / 403	$30.1M Facility $30.1M NY AVG $10.7M Rank #25 / 403	37.1% Facility 37.1% NY AVG 37% Rank #245 / 403	335570
Massapequa Center Rehabilitation & Nursing	NH ADC PC	Amityville (Louden Avenue)	320 Facility 320 NY AVG 160 Rank #45 / 748	89.1% Facility 89.1% NY AVG 88.3% Rank #242 / 436	+1%	3.01 Facility 3.01 NY AVG 3.58 Rank #271 / 407		-14%	-16%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	75 Facility 75 NY AVG 83 Rank #436 / 593	11 Facility 11 NY AVG 18.5 Rank #94 / 414	5.5 Facility 5.5 NY AVG 5.1 Rank #266 / 414	-	290	-	62 Facility 62 NY AVG 63 Rank #680 / 1173	Aharon Bleier	$58.5M Facility $58.5M NY AVG $32.0M Rank #34 / 403	$28.0M Facility $28.0M NY AVG $10.7M Rank #42 / 403	47.8% Facility 47.8% NY AVG 37% Rank #248 / 403	335213
The Pines at Utica Center for Nursing & Rehabilitation	NH HC PC RC	Utica	117 Facility 117 NY AVG 160 Rank #466 / 748	95.7% Facility 95.7% NY AVG 88.3% Rank #86 / 436	+8%	2.96 Facility 2.96 NY AVG 3.58 Rank #271 / 407		-34%	-17%	$55.7k Facility $55.7k NY AVG $67.6k Rank #373 / 415	77 Facility 77 NY AVG 83 Rank #396 / 593	26 Facility 26 NY AVG 18.5 Rank #339 / 414	4.3 Facility 4.3 NY AVG 5.1 Rank #157 / 414	3	114	A+	42 Facility 42 NY AVG 63 Rank #860 / 1173	Paula Bokow	$12.5M Facility $12.5M NY AVG $32.0M Rank #308 / 403	$6.2M Facility $6.2M NY AVG $10.7M Rank #311 / 403	49.3% Facility 49.3% NY AVG 37% Rank #188 / 403	335374
Van Duyn Center for Rehabilitation and Nursing	NH	Syracuse (West Seneca Turnpike)	513 Facility 513 NY AVG 160 Rank #12 / 748	69.8% Facility 69.8% NY AVG 88.3% Rank #390 / 436	-21%	4.77 Facility 4.77 NY AVG 3.58 Rank #21 / 407	-	-49%	+33%	$750.3k Facility $750.3k NY AVG $67.6k Rank #415 / 415	62 Facility 62 NY AVG 83 Rank #580 / 593	65 Facility 65 NY AVG 18.5 Rank #411 / 414	8.1 Facility 8.1 NY AVG 5.1 Rank #380 / 414	7	358	A+	8 Facility 8 NY AVG 63 Rank #1097 / 1173	Jack Augenstein	$40.8M Facility $40.8M NY AVG $32.0M Rank #36 / 403	$21.6M Facility $21.6M NY AVG $10.7M Rank #58 / 403	52.9% Facility 52.9% NY AVG 37% Rank #324 / 403	335184

Nursing Home Explorer

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+

General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

Income Limits (2025) $50,000/year household

Asset Limits No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits

Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+

General NYC resident, own and live in a 1-3 family home, co-op, or condo.

Income Limits (2025) $58,399/year household

Asset Limits No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

Benefits

Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)

General NYC resident, able to share living space.

Income Limits No strict limit, but targets those needing cost relief.

Asset Limits Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.

Benefits

Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

Who is the owner of The Pines at Utica Center for Nursing & Rehabilitation?

The Pines at Utica Center for Nursing & Rehabilitation is legally operated by Utica Crossings, LLC (For Profit).

Is The Pines at Utica Center for Nursing & Rehabilitation in a walkable area?

The Pines at Utica Center for Nursing & Rehabilitation has a walk score of 42. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of The Pines at Utica Center for Nursing & Rehabilitation?

According to NY state health department records, The Pines at Utica Center for Nursing & Rehabilitation's license number is 3202315N.

What is the occupancy rate at The Pines at Utica Center for Nursing & Rehabilitation?

The Pines at Utica Center for Nursing & Rehabilitation's occupancy is 96%.

Does The Pines at Utica Center for Nursing & Rehabilitation operate as a for-profit or non-profit?

The Pines at Utica Center for Nursing & Rehabilitation is registered as a for-profit in NY.

How many beds does The Pines at Utica Center for Nursing & Rehabilitation have?

The Pines at Utica Center for Nursing & Rehabilitation has 117 beds.

Has The Pines at Utica Center for Nursing & Rehabilitation had any recent citations?

The Pines at Utica Center for Nursing & Rehabilitation has had 17 recently reported citations.

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The Pines at Utica Center for Nursing & Rehabilitation

Overview of The Pines at Utica Center for Nursing & Rehabilitation

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Staffing

Leadership

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Amenities & Lifestyle

Contact The Pines at Utica Center for Nursing & Rehabilitation

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Infection Prevention & Vaccination

Lawsuit overview for The Pines at Utica Center for Nursing & Rehabilitation

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

89 Certified Nursing Assistant

39 Licensed Practical Nurse

15 Registered Nurse

4 Other Dietary Services Staff

4 Clinical Nurse Specialist

3 Respiratory Therapy Technician

5 Physical Therapy Assistant

4 Speech Language Pathologist

1 Administrator

1 Nurse Practitioner

1 Mental Health Service Worker

1 Other Social Services Staff

1 Dental Services Staff

4 Physical Therapy Aide

2 Occupational Therapy Aide

1 Qualified Social Worker

3 Occupational Therapy Assistant

1 Other Physician

1 Medical Director

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Financial Assistance for
Nursing Home in New York