3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Pines Nursing and Rehabilitation Center is a 125-bed skilled nursing facility administered by Brandon Bowell at 601 Carpenter Dam Road in Hot Springs, Garland County, Arkansas. Operated as a for-profit limited liability company under the “Pines” entity, the facility holds dual Medicare and Medicaid certification across all 125 beds and accepts private pay, with monthly costs ranging from around $5,171 to $6,125. A doctor is on staff and 24-hour care is maintained. The facility is part of a broader Arkansas-based operator network including The Green House Cottages in Belle Meade, Homewood, Northwest Arkansas, Poplar Grove, Southern Hills, Walnut Ridge, and Wentworth Place, as well as specialized pediatric care facilities and an out-of-state Green House location in Colorado.
Short-stay quality measures require the most careful review. The upside: the facility records zero falls with major injury, 100 percent better than the Arkansas average, with self-care ability at discharge of 68.0 percent running 27 percent above the state benchmark. Both indicate strong rehabilitation outcomes for residents who complete their stays. However, the short-stay emergency department visit rate of 24.2 percent is 75 percent above the Arkansas average, the re-hospitalization rate of 29.3 percent is 16 percent above average, and successful return to home or community at 43.0 percent trails the state average by 15 percent. CMS rates the short-stay quality measure dimension as below average overall. These figures denote the facility handles individual rehabilitation well for residents who stabilize, but post-discharge and acute-event outcomes for short-stay residents are areas families should probe in their evaluation.
Eleven amenities are present: complimentary Wi-Fi, a covered outdoor patio, a private courtyard, spacious community rooms, a beauty shop, daily housekeeping, laundry service, therapeutic recreation, pet-friendly accommodations, three daily meals with snacks, and private or community dining options. The Pines Nursing and Rehabilitation Center provides skilled nursing, short-term rehabilitation, long-term care, memory care, and respite care, with an on-site therapy team covering physical, occupational, and speech-language pathology services. The named program “Life With Us” reflects the facility’s emphasis on personalized care plans and an elder-centered approach consistent with the broader operator network’s philosophy. Residents also benefit from transport to appointments and daily activities. Staffing presents a mixed picture. RN hours reach 30 minutes per resident per day, 25 percent above the Arkansas state average of 24 minutes, a meaningful strength for clinical oversight. CNA hours at 2 hours 39 minutes per day are essentially at the state average. LPN hours at 46 minutes per day are 19 percent below average, and weekend total nursing of 3 hours 21 minutes is modestly below. Weekend RN coverage at 9 minutes per day is 44 percent below the state average of 16 minutes, the most notable staffing gap, particularly for residents needing clinical monitoring on Saturdays and Sundays. Physical therapist hours of 3 minutes per day are 50 percent above the state average, supporting the short-term rehabilitation function.
The facility suits residents in the Hot Springs area seeking skilled nursing or long-term care within a multi-facility network that includes Green House-model communities, strong RN oversight, and a fall-safe record. Short-stay rehabilitation patients and their families should review the ED visit, re-hospitalization data, and discharge planning protocols with the facility’s care team before admission.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 25m per day | ▲ 5% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 54m per day | ▼ 5% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 43m per day | ■ Avg State avg: 2h 43m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 32m per day | ■ Avg State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▲ 60% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 7m per day | ▼ 55% State avg: 16m per day · National avg: 28m per day |
Lower than the Arkansas average: 71.3%The Pines Nursing and Rehabilitation Center is legally operated by Pines, and administered by Brandon Bowell.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
29.3%
16% worse than Arkansas averageArkansas average: 25.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
24.2%
75% worse than Arkansas averageArkansas average: 13.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
68.0%
27% better than Arkansas averageArkansas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
43.0%
15% worse than Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
30% of new residents, usually for short-term rehab.
61% of new residents, often for short stays.
10% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (61% of admissions), and a typical private pay stay runs around 2 - 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
4.4 miles from city center
Estimated distance in miles from Hot Springs's city center to The Pines Nursing and Rehabilitation Center's address, calculated via Google Maps.
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The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Quapaw Care and Rehabilitation Center, LLC | NH RC | Hot Springs | 126
Facility
126
AR AVG
84
Rank
#50 / 330 | 81.0% | +14% | 5.72 | -67% | +22% | $0 | 25 | 8.3 | - | 92 | - |
81
Facility
81
AR AVG
34
Rank
#1 / 419 | Cindy Farmer | $12.0M | $5.5M | 45.6% | 45338 | ||||
| The Springs of Park Avenue | NH HC MC PC | Hot Springs | 95
Facility
95
AR AVG
84
Rank
#151 / 330 | 73.1% | +3% | 4.27 | +38% | -9% | $0 | 23 | 5.8 | - | 76 | - |
17
Facility
17
AR AVG
34
Rank
#307 / 419 | Stacy Luster | $9.4M | $3.4M | 36% | 45142 | ||||
| Lakewood Therapy and Living Center | NH | Hot Springs | 80
Facility
80
AR AVG
84
Rank
#186 / 330 | 57.5% | -19% | 4.93 | -54% | +6% | $14.9k | 24 | 4.0 | 1 | 51 | A+ |
4
Facility
4
AR AVG
34
Rank
#373 / 419 | - | $4.4M | $2.1M | 47.1% | 45404 | ||||
| Belvedere Nursing and Rehabilitation Center, LLC | NH | Hot Springs | 120
Facility
120
AR AVG
84
Rank
#59 / 330 | 95.0% | +33% | 4.66 | -74% | 0% | $206.9k | 25 | 5.0 | 3 | 118 | - |
0
Facility
0
AR AVG
34
Rank
#405 / 419 | Belvedere Nursing And Rehabilitation Center, LLC | $15.5M | $5.8M | 37.5% | 45463 |
The Pines Nursing and Rehabilitation Center is located in Hot Springs, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
The Pines Nursing and Rehabilitation Center is legally operated by Pines, and administered by Brandon Bowell.
The Pines Nursing and Rehabilitation Center's occupancy is 64%.
The Pines Nursing and Rehabilitation Center is registered as a for-profit in AR.
Brandon Bowell is the administrator of The Pines Nursing and Rehabilitation Center.
The Pines Nursing and Rehabilitation Center has 125 beds.
Yes — there are 4 photos of The Pines Nursing and Rehabilitation Center in the photo gallery on this page.
The Pines Nursing and Rehabilitation Center is located at 601 Carpenter Dam Road, Hot Springs, AR 71901.
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